Got the same targeted email from eBay for 5 free listings, but this promotion also appeared for me.
Use the above link to send your next eBay parcel for free.
Users must link their eBay account to their Sendle account by 10 Feb to qualify. Limited to the first 2000 users to link their accounts. Offer limited to 1 free shipping label per user. T&Cs apply.
Sendle is great, until they (well, their network of delivery agents) lose your parcel. Then you'll have to deal with their outsourced customer service that can only be reached electronically.
Fun and games.
Given Sendle is based online and its 2018 I don't see what the issue with electronic communication.
If there's an issue with the quality, speed of response that's a different thing entirely.
Email only can be a problem is they're slow or ignore you, there's no live chat or phone number so you're at their mercy.
Especially bad if it's an eBay sale or a delivery for a customer and you can't get any help.
Sure - but we don't know that to be the case.
Regardless, it's a risk for things like eBay.
A customer isn't going to be happy having to wait until emails go back-and-forth.
This was for an eBay item.
But the ironic part in all of this. Sendle arranged Couriers Please to do the delivery, who then offloaded it Australia Post because a metropolitan suburb within 10km of the Brisbane CBD is not considered part of their delivery network.
If it was going to regional area I could understand but metropolitan Brisbane seems a bit of a stretch. In any case, it looks like the AusPost agent who did the delivery decided to do a 'safe drop' rather than obtain a signature on delivery as requested originally.
So in a nutshell I'm screwed out of at least $100 in the insurance claim.
@nandystam: might be time to hit up the Postal Service Ombudsman. This is BS, my parcel was also lost after being "handed over to a third party". If they have no explanation for the loss, why do we have to pay the insurance excess? You might be lucky if you're eligible for Paypal's seller protection - that will get you back the full amount, no excess.
They lost the parcel i sent four weeks ago and took 5 days to respond to my help request last week, only to tell me to wait another 5 days before they would even begin searching their network for the parcel. Not impressed with their service so far. They have lost 1 of 1 parcels I have sent with them, amd done nothing to help.
I've read people saying parcels were lost and they contacted Sendle who sorted it all out quickly. They appeared to be impressed with Sendle handling it.
Lets hope it works out that way.
was wondering this exact same thing. how do they handle tracking and item insurance like au post do.
In my experience less than 24 hours to reply and service exemplary eg full refund of shipping for minor (1 day) delay in pickup.
Add to this that courier delivery is so much faster than the ridiculous service we get from auspost and I’m a very happy customer
Sendle is great 90% of time. But when ur local courier guy decides to not come pickup ur parcel or when they decide to not wanna deliver ur parcel cause address is “incorrect”, good luck getting support to help.
Problem with Sendle is the insurance excess of $100 per claim, so for lower value items it is worthless.
Sure but there's no point in insuring low value items, you're just throwing money away every single time you ship something instead of having a low possibility of throwing money away in the case that the item needs to be replaced or refunded. Exception for very delicate items I suppose.
Sure but there's no point in insuring low value items
Yes there is, if an item is under $100 you can insure it with Australia Post for $1.50 ($1.50 per $100 value + you will also get the shipping cost reimbursed).
With Sendle you basically have no insurance if it's under $100 as there is a $100 excess per claim.
Even for items valued at just over $100 it wouldn't be worth the hassle.
Don't know about you but $1.50 for peace of mind for a $50-99 item is money well spent.
Also, with Australia Post anything under $50 can be claimed without insurance provided you have proof like a tracking number.
Agree. I bet a vast majority of parcels are at of below the $100 insurance threshold making it worthless. They really need to offer more options. At $100 excess, their insurance borders on fake
Note that the insurance AusPost offers will sometimes not cover breakage. I've been told directly by an AusPost employee that it's not a "fragile service". I've also read the fine print on their insurance contract and it clearly states they will not cover an item that is deemed 'irreplaceable'. Guess who has sole and complete discretion to decide if something is 'irreplaceable'? AusPost does. So, when buying insurance from them always assume it will cover non-delivery only.
Note that the insurance AusPost offers will sometimes not cover breakage.
Yes they will, provided it is packaged appropriately and is up to $5,000.
Only exemptions are cash, gold, jewellery/gems and items not allowed.
I've been told directly by an AusPost employee that it's not a "fragile service".
Wouldn't listen to them, most don't have a clue.
I genuinely wish you were correct, but their Terms and Conditions give AusPost too much latitude for wriggling out of any liability for a claim. I encourage you to read them (they're actually not too long and dense), but the relevant parts are:
Section 6 Exceptions
6.2 Australia Post shall not be liable for any amount claimed under the Service:
6.2.1 where, in the reasonable opinion of Australia Post, damage to or loss of an
article arises directly or indirectly from the failure of the sender to adequately
wrap or package the article;
Section 8 Articles for which the Service is unavailable
8.1 Australia Post will not provide this Service for loss or damage relating to the
carriage of articles:8.1.3 which, in the reasonable opinion of Australia Post, were not or could not be
adequately or appropriately packaged for carriage by post
Section 14 Proof of Damage
14.1 Where a Claimant is claiming for damage to an article, they must provide to
Australia Post the damaged article, the wrappings in which the article was carried
and delivered together with sufficient evidence to permit Australia Post to
reasonably determine that:14.1.1 the article was in Australia Post's reasonable opinion adequately packed
In other words, they hold sole discretion of determining if they will accept liability or not, and it's vitally important to understand they're a business that's meant to turn a profit and they don't make money by paying out on insurance claims. Like I said above, they "will sometimes not cover breakage", so don't expect them to always be sympathetic to your claims. Hence why I said always consider their insurance as cover against non-delivery only. Insurance against breakage is a bonus, but don't count on it.
That's pretty much standard stuff and is basically what I said.
The first one is that you have to package it properly which is what I stated and is justified.
In other words, they hold sole discretion of determining if they will accept liability or not
They do, but so do other companies in a similar situation, they all have clauses and exemptions.
But you always have the Postal Ombudsman if you think they aren't fulfilling their obligations.
You wouldn't get an insurance payout if the contractor signs the pad and leaves the package in some random place or it gets stolen from outside the recipient's house
[new accounts only]
the confirmation email I got indicates that the 2000 free labels aren't for the first activations but label orders
The free offer that we have is going a bit nuts, so I want to remind you of the main bits:
There are only 2,000 free deliveries on offer, so be sure to get in quick.
You get our $10/month Premium account for free, for life – one of your eBay perks.
So it will be a bit random as I have to wait for items to sell.
It's interesting that the confirmation email says Premium for free for life and yet under my account it has Premium plan valid until 11/01/2019.
That’s the date Sendle will go bust. So it’s correct.
I've never had a problem with Sendle. They've been really good so far, plus our local agents (Couriers Please) are excellent. I find items sent with Sendle tend to be more carefully handled than with AusPost as well. The only trap I've fallen into is with pricing when I've assumed that the standard costs apply - this is not the case, if a destination is outside their normal area they will charge considerably more. My advice is always do a quote through Sendle first before setting a shipping cost with a buyer.
I'm sure for most people they are fine, problem is they outsource to local couriers so if there's a problem you have to contact Sendle who then have to contact the actual courier company.
This can be slow and messy.
Agreed that outsourcing to local couriers (seems they prefer Couriers Please and Fastway) can be a weak link in the chain, but the point I was trying to make is when everything works they're very good. I've had far more trouble with AusPost in the past with lost/broken items, and for many things they are much more expensive.
Bottom line is, every time you hand something over to a third party and pay them money to entrust them to deliver it in good shape you're taking a gamble. I'm lucky that I've never lost that gamble so far with Sendle.
The courier who picks up depends on the destination. Our courier please guy is there 8:40 every day on the dot. The fastway guy just rocks up when they feel like. Items that was suppose to be sent on Friday sometimes gets picked up on Tuesday following week. Sendle support can’t do anything either because they have no control over the courier company.
Just FYI for everyone using Sendle, these guys were meant to deliver a package for me to Sydney from Melbourne.
I get items delivered to my work address almost every single day. I have never had an issue.
Sendle, though, marked my item "unable to be delivered" every day until finally saying that they could not deliver the item because there was no unit on the address, and without attempting to contact me (or deliver it, really) they shipped it back to Melbourne.
I do not work at a block of units. My office does not have a unit address. Super poor service. Despite telling them on the day they "attempted delivery" that my work has no unit address, they continued to ship it back to Melbourne over the next 3 days.
That wouldn’t be Sendle itself. That would be whatever retarded courier was handling your parcel.
It is on Sendle. They hired that courier, and then proceeded to ship my item back interstate despite my telling them within minutes that the address really was correct.
I agree that Sendle is responsible, as your business was with them. But they outsource to different couriers, some which are ridiculously bad.
Even if they informed the courier, the courier itself probably ignored it.
Sendle have been good the times I have used them but… the last few times parcels were outsourced to Fastways (bad, very bad)
Sendle loses parcels (they lost the only parcel I ever sent with them, and it was not easy to lose - 5kg, size of a small suitcase). In addition, I found their customer service to be shocking, with five day waits for each copy-paste response from their offshore email support. I would neg this deal if I could, but I accidentally upvoted it with my fat fingers and am no longer able to neg apparently.
"Sendle loses parcels" So does Auspost.
3 weeks to deliver a parcel to Perth via Sendle. No thanks.
All people's comments of 'lost' parcels and re-routing, 3rd party communication, delayed responses, $100 excess etc = ♬ I'm oh so very skeptical of Sendle' ♬.
Sorry, I don't quite grasp the idea of Sendle .. how does it work in a nutshell? You print a label then still drop to red box? or a courier will pickup the items from you?
Sendle will outsource it to a local courier company in your area who will pick it up.
I began using sendle for my ebay business about 2 months ago since I could earn velocity points and was slightly cheaper than auspost eparcel but sendle really screwed me over, out of the 20 parcels I sent with them all but 2 took more than 3 weeks to deliver with two being lost and eventually recovered worse for wear almost a month later. I was refunded for all my parcels in the end but I will never use them again.
They use Fastway to process their deliveries and often the courier never showed up to collect the item.
overall 0/5 stars.
Agree completely, I used them primarily for Facebook sales through my FB page. It had gotten to the point that my file had stated that Fastway had been banned from picking up my parcels for the poor customer service (Canberra).
When using eBay, I will only use Aust Post, Sendle have too many shortcomings to be a viable option for regular to heavy sellers.
Fastway. There's the main problem
They don't only use Fastway, sometimes Couriers Please.
Depends on the area.
Couriers Please were fantastic and I couldn’t fault them in Canberra. Moved interstate, so will probably check who they use in WA.
Service they use must be pickup / destination dependent.
Couriers please is our local and never had an issue.
For all those with complaints -
How much better is auspost
How much more expensive is auspost
How good is the customer service with auspost (seriously it’s abysmal, slow and hopeless)
It’s in our nature to complain it seems. And the alternative (auspost) is more expensive, slower and has worse customer service in my experience. Let’s not forget their habit of leaving slips for parcels to collect at your local office, or as the case for us, not leaving any slip and us just discovering by chance that it’s sitting there awaiting collection.
With auspost. They are slower but at least has support when shit hits the fan. Their insurance is also way easy to make a claim. Pretty much if they can’t find it within 10 days you get ur money order. They also deliver to every address.
Pros with sendle is my stuff gets picked up front my door. Cheaper postage especially same city for $6.15.
Cons, you dunno which local courier guy you will get, when things go wrong u r on ur own. For valuable and large items I still go auspost.
Another factor, well it might be seen as a positive for some people, is that they pick up. That means the parcel is out the front until that happens. If they don't show, (sometimes they don't) you get bumped to the following business day. If you have dogdey mofos in your area and they steal the parcel before pick up, you have no recourse.
I know some people would find pick up convenient, but I would rather drop them off.
Signed up and linked ebay account, do I get confirmation of the free label?
I didn't when I signed up on their first promotional run. I just wasn't charged for my first shipment.
I sent a parcel through Sender once, and when the item arrived in the receiver's city it stayed there with no delivery attempt. Upon chasing them up and confirming my buyer's address multiple times, they insisted the address was invalid.
At no point did they actually try to make the delivery physically or contact the buyer. After a long wait, my buyer decided they wanted a refund so I requested Sendle to send the item back to me. I was not given a refund for my shipping charge.
Don't use these guys if you want reliable service.
I already have the free premium account and clicked on the link then connected my eBay account. Is there a confirmation if I was one of the first 2000? Can't see anywhere on the account that I have it?
You could try contacting their customer support & asking whether you can take up the offer despite being an existing customer - they're pretty nice. I did that with the free Sendle Premium offer, despite being an existing customer, & they gave it to me without any hassles.
Well actually I logged back in and hadn't linked my ebay account yet. It had a little notification on the top right saying that if I do link it I'll get the first one free. Reading the T&Cs it says you'll get the discount on the invoice.
Great! D'oh, my eBay is already linked… LOL
I've sent 11 parcels and they've always come around 8:10am - 8:30am.
Keep in mind that the pickup window is 8am - 6pm.
Never had any problems with them, whatsoever.
I must be extremely lucky!
How do I know if I have the free label offer? I had already linked my ebay account long before this.
Sendle is a relatively cheaper courier service..however I have tried them 3 times and all 3 times they were late in picking up my parcels and constantly rescheduled my pick up. It was very frustrating. The last parcel I sent with them, they did a few reschedules and ended up not turning up at all.. had to keep chasing for someone to pick it up, but they decided to refund me instead. What a waste of time. Would never send something urgent with them.
Got an email that says
Just a quick heads up, that we’re running out of free deliveries. The cap is 2,000 and we’re getting close…
But the description states
Users must link their eBay account to their Sendle account by 10 Feb to qualify. Limited to the first 2000 users to link their accounts. Offer limited to 1 free shipping label per user. T&Cs apply.
To me that reads once you link your account you're guaranteed one free shipping label. If they're running out, it sounds like it would have been available to more than 2000 users. Or am I just reading that wrong?
I have been using Sendle for a while now, and an eBay parcel I sent over the weekend was free :)
Seems like this offer may be available for existing customers too.
Thank you. Happy with this first free trial. Placed order on Sunday late afternoon, courier pick up at 8.30am Monday morning, and it was delivered Tuesday early afternoon. It was by Courier Please, Syd > Mel.
Would use this again if I can't go to Auspost or if not for high value item. Cheaper and with pickup service is really convenient.
It says:
Total flexibility
No minimums, lock-in contracts or hidden fees. And, as an eBay customer, enjoy free Sendle Premium forever.