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Apple iPhone Battery Replacement (iPhone 6 or Later) $39 from Apple

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Apple iPhone Battery Replacement (iPhone 6 or Later) $39 from Apple
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dust on 07/01/2018 - 13:54 support.apple.com (20959 clicks)
Last edited 07/01/2018 - 14:02 by 1 other user

iPhone battery replacements are now available on the Apple website ($39 AUD).

Thanks for the heads up dukeman!

Mod: This deal was previously posted and moved to the forums here as the AUD price and start date were unknown at that time (insufficient details for upcoming deal). Shortly after the AUD price was revealed, we now have a start date (available now), therefore there are sufficient details for this as a deal post.

Scroll down and press the blue 'start a battery service request' button.

Available for the following models (out of warranty) until 31/12/18:

iPhone SE
iPhone 6, iPhone 6 Plus
iPhone 6s, iPhone 6s Plus
iPhone 7, iPhone 7 Plus
iPhone 8, iPhone 8 Plus
iPhone X

Mobile Apple Battery Replacement iPhone Battery iPhone Repair

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Apple
Apple

closed Comments

  • coco91 on 07/01/2018 - 14:59

    Will they still honor this if the top of my screen is a little cracked? lol

    • lml on 07/01/2018 - 15:47

      You’ll have to sign a work authorisation agreement. If they can’t replace your existing screen fully or if it is further damaged, Apple will not be liable.

      • coco91 on 07/01/2018 - 18:31

        Bummer. Guess I'll just buy a new phone.

    • stonesour on 17/01/2018 - 01:46

      They didnt to me. A small crack said i was liable to pay 230 if the screen cracked during replacement. No option to abandon phone. They logged my IMEI which makes it hard to go back and try again.

      • coco91 on 17/01/2018 - 14:22

        That sucks! I'll see what they say when I go in. Thx.

  • mb403 on 07/01/2018 - 15:05
    +2

    Went to carindale qld yesterday after booking repair online earlier thought the week. no iPhone 6 battery left. Was told that city and chermside had lots of stock still. They would call me when they had some more. No stock issue for 6+.

    Whilst I was there,

    Several staff telling customers that there is no issues or defects with the batteries period! And refusing to accept that there is defect, rather telling myself and the others at my waiting table that because there has been more that 500 charges on our respective batteries, the problem with the batteries was due to us charging them to much.. Told old mate where to go lol

    I mite ad that the phone just randomly turns off in the middle of calls etc unless the charge cable is plugged in for the last month now.

    • Al123 on 07/01/2018 - 15:34

      Interesting Apple aftersales excuse ;P

    • beyondtool on 07/01/2018 - 16:35

      Lucky I wasnt there I would have exploded. It's because they used cheap ass insufficient batteries in iPhones that one needs to charge 500 charges in less than 2 years anyway. They can't use that excuse it's their design flaw and their problem to fix. I've already had my iPhone 6 battery swell and replaced.

  • neosin on 07/01/2018 - 15:07

    my iphone 7 plus is 14 months old

    is it within or outside warranty?

    it’s supposed to have 2 yrs warranty in aus…

    can someone confirm?

    • entropysbane on 07/01/2018 - 15:14

      If bought the iPhone in Australia they will replace the battery free up to 24 months if it is degraded so either it can no longer supply voltage properly at whatever threshold they use and haven’t disclosed as far as I know (the cause of the current kerfuffle), or just because the capacity (how much it charges to) falls below 80% of original.

      • neosin on 07/01/2018 - 20:02

        you have a link as to where it says they will replace battery for free if it falls below 80% of original? thanks

        • entropysbane on 08/01/2018 - 19:45

          Experience. You book an appointment and rock up to an Apple store. The Genius runs a graphic diagnostic test. Falls below the 80% charging capacity line they will replace. I had a iPhone 5 battery replaced this way. My wife’s 6 plus still had 82% capacity and they said it had to below 80% and they did not replace.
          Note that loss of charging capacity is a different matter to the degradation of voltage capability that is the issue of recent controversy. I don’t know what threshold the battery falls to before the performance management software activates.

  • DU99 on 07/01/2018 - 15:09

    Does that price include installation

    • bchliu on 07/01/2018 - 15:15

      inclusive

  • Procyon on 07/01/2018 - 15:12
    +4

    If you have an early revision iPhone 6S (manufactured between September and October 2015) then double check your serial number - you may get a free battery replacement!

    • guidedlight on 07/01/2018 - 20:42

      I tried this. Unfortunately, they run a battery diagnostics test, which shows an triangle with a large green zone… and a smaller red zone. The test needs to show your battery needs to be in the red zone to to eligible for the free battery replacement.

      From memory to be in the red zone, you need less than 1000 cycles + low capacity. In other words, your battery needs to be consumed faster than it should be.

      Mine wasn't eligible, but is clearly suffering from poor battery life and slowdowns. :-(

      • herroherro on 07/01/2018 - 23:00

        So did your phone have a matching serial?

        • guidedlight on 08/01/2018 - 17:46

          Yes. It was eligible for the battery replacement program.

  • petry on 07/01/2018 - 15:16
    +1

    2 years = 2 x 365 days

    charge your phone everyday - minus holidays 700 times in warranty period.

    If battery only designed for 500 charges it was UNFIT FOR PURPOSE FOR WARRANTY PERIOD BY DESIGN.

    THROTTLING WAS TO CONCEAL INADEQUATE BATTERY SPECIFICATION.

    Apple banking on buy a new iphone every year. Where's the accc for the most obvious case of mis-selling in Au for years?

    oh wait they get free iphones every year…..

    • entropysbane on 07/01/2018 - 15:19
      +2

      Plugging a phone in to charge it back up to full isn’t the same as a full battery cycle. Just sayin’

      • petry on 07/01/2018 - 15:21

        If you allow the battery to drain out fully till the phone shuts down and then start charging till it is 100% full, then it is called full cycle charge.

        use phone till it goes flat in day then charge would seem right for battery specification - so what's your point?

        maybe you just use yours for show?

        • entropysbane on 07/01/2018 - 15:39

          My point is most people don’t drain their battery to shutdown before recharging. So how long the phone gets to the target 500 cycles depends on the user, and clearly, most users take longer than two years. And even then the battery might be still OK for many more cycles depending on how it has been used/abused.
          As you asked, I use mine for a lot of calls and GPS database services, music and camera stuff, hardly ever for games, and avoid Facebook. Still usually have half a charge at the end of the day. Never run out before I can charge again, which I do each night.
          Mrs Entropy spends a lot of time on Facebook and Messenger, her phone is a 6 plus bought when they came out. and it’s battery still lasts a day but sucks compared with when it was new, and probably needs to be replaced. We will take advantage of this price when we get around to it.

          I would expect gamers would degrade the battery faster than me, but a lot of people would degrade it less than me. I don’t assume anyone is the same, and Apple’s assessment is probably close to the median as it would cause warranty cost issues otherwise. As evidence most phones with the angst issue are old and out of warranty. In warranty the replacement is free.

        • petry on 07/01/2018 - 16:34

          @entropysbane:

          You realise that each cycle gets shorter because it doesn’t hold the charge as long as it gets older.

          The battery specification as the phone comes with a 720 plus day warranty was deliberately inadequate.

          the throttling software was designed to conceal that fact, and people have been charged within warranty to deal with the issue and been inconvenienced.

          users don't drain their phone to shutdown after a while it does that itself, within the warranty period. After heavy useage it goes flat, get the spare out, recharge when u can.

          Its the specification behind the 2 year warranty that's the issue - it was never designed to meet it except if every cycle lasted 2 days. The software throttling was designed to make that happen and stuff the person who paid for it. Shonky as well and the ACCC are looking so hard the other way their necks are stretching…

        • beyondtool on 07/01/2018 - 16:37
          +1

          @entropysbane:
          They aren't using their iPhone right. As reviewers show time and time again iPhones don't make it through a day. For even medium use and web browsing I struggle to make it last. Forget gaming, lucky if I get a few hours.

    • try2bhelpful on 07/01/2018 - 15:22
      -7

      What are you doing with your phone that you are charging everyday? I'm lucky to charge my phone every 3 days. You need to be looking at a full charge, not just a top up as well.

      • petry on 07/01/2018 - 15:24
        +1

        using it unlike you. please explain where in the spec where it says battery lasts 72 hours in constant operation?

        • try2bhelpful on 07/01/2018 - 15:27

          I do use my phone, just not constantly. The battery life is based on average usage, you can't just extrapolate your experience

        • petry on 07/01/2018 - 16:42

          @try2bhelpful:

          The battery life on the majority of reviews is short. You are asserting all phone reviewers are wrong and you are right.

        • try2bhelpful on 07/01/2018 - 16:53

          @petry: You want to actually give me statistics on the "majority of reviews" and what they mean by "short". As indicated, if you average the life of people's usage on their phones I think you would find that they are well within the 500 recharges for the average user based on a bell curve.

      • JimmyF on 07/01/2018 - 15:34
        +1

        you're a freak if you only charge it once every 3 days, most people are at least ONCE a day, sometimes twice.

    • JimmyF on 07/01/2018 - 15:34
      +2

      THROTTLING WAS TO CONCEAL INADEQUATE BATTERY SPECIFICATION.

      Thats correct…… and to push new sales ;)

    • Al123 on 07/01/2018 - 15:36

      Good on you mate!
      It is obvious the doggy company just wants you to replace your phone once a year.

  • Hunter14 on 07/01/2018 - 15:16

    I got a 6s. It's no secret that iPhone's batteries have always been crap but should I be replacing my battery regardless?

    • Procyon on 07/01/2018 - 15:30

      If you have an early revision 6S, see my previous comment above!

      double check your serial number

    • JimmyF on 07/01/2018 - 15:33

      won't hurt in getting a NEW battery, its a few years now, so would be showing signs of aging.

  • dangerdanger on 07/01/2018 - 15:22
    +1

    Can i get my 1yo iphone battery changed, even if the battery is fine?

    Do I have to show that my battery is degrading / degraded?

    I'm thinking I can extend the life of it for another 2yrs with this new battery.

    • sniper on 07/01/2018 - 16:25

      They will check your battery and only replace it if needed. You got a whole year to wear out your battery so no rush.

      • dangerdanger on 07/01/2018 - 17:03

        How do I thrash my battery to ensure they replace it?

      • rmk on 07/01/2018 - 17:18
        +1

        Not according to some stories I’ve read, some websites are saying that apple will replace regardless quoting Apple internal documents. I’m yet to see that officially on the apple site though. Macrumours, USA today, the verge, gizmodo are all saying this.

  • muncan on 07/01/2018 - 15:24

    I’m holding out for a battery + CPU replacement combo

    • kipps on 07/01/2018 - 17:01

      Won’t happen. CPU will be affixed permanently to the main PCB.

      • muncan on 07/01/2018 - 21:20

        Still holding for a combo

  • Mikinoz on 07/01/2018 - 15:28

    The best way to avoid the throttling is not to upgrade the os

    • kipps on 07/01/2018 - 17:02

      … in which case you will not get security updates & will get unexpected shutdowns as battery deteriorates.

    • Smigit on 07/01/2018 - 19:39

      It’s probably a bit late now given for many devices the upgrade shipped over a year ago.

  • eclipse398 on 07/01/2018 - 15:30

    What about iPhone 4?

    • Roger Ramjet on 07/01/2018 - 19:01

      No, the iOS that slowed down phones was not available for anything below 6.

      • Fancydancer on 07/01/2018 - 19:12

        5s?

        • Smigit on 07/01/2018 - 19:41

          Not impacted. Applies to 6, 6S, SE and 7.

  • JimmyF on 07/01/2018 - 15:32
    +3

    Available for the following models (out of warranty) until 31/12/18:

    iPhone X

    Kinda hope your new $1800 iPhone X doesn't need a new battery already ;)

    • Al123 on 07/01/2018 - 15:42

      It seems youu need a new phone to replace your iPhone X soon, to make Apple's annual financial looks better in the next year ^&*

    • sniper on 07/01/2018 - 16:26

      Good to know the option is there if needed though!

      • Smigit on 07/01/2018 - 19:42

        Yeah. May join the likely flood of people and get a new battery this December just before the offer ceases. Chances are I’ll pass the device down to a family member eventually so a bit too expensive battery renewal may be nice.

  • try2bhelpful on 07/01/2018 - 15:33

    I will be very interested to see the details on this and to see if Apple will be willing to replace batteries even if the current battery is not experiencing issues. I will probably replace my phone in the next couple of years but for $39 it is worth doing the upgrade to give it more time; even it if means I just pass it onto one of my relatives.

    • Al123 on 07/01/2018 - 15:40

      Replacing iOS, the software, not to slow down its customers' iPhones/iPads is its duty.
      And group actions against it for compensation seems not yet to start.

      • try2bhelpful on 07/01/2018 - 15:51

        I suspect that Apple will provide a new version of the IOS soon so people can opt out of the slowdown. Apple's real mistake here was not telling people what they were doing with the IOS and giving people the option of opting out. The other thing Apple should do is allow people to step back to a previous version of the IOS if they think their phone is having an issue with a later versions. People will complain no matter what they do.

    • entropysbane on 07/01/2018 - 15:43

      Why would you want to open up your phone if there are no issues?
      Wait until the end of the year to see if issues emerge, and replace battery once it fails tests.

      • try2bhelpful on 07/01/2018 - 15:44
        +1

        I would be waiting until later in the year.

        • cloudie9 on 07/01/2018 - 16:20

          Make sure you book in otherwise you'll be fighting for a spot for Genius appointment!

        • try2bhelpful on 07/01/2018 - 16:20

          @cloudie9: Won't wait until December, they will be swamped

    • JimmyF on 07/01/2018 - 15:48

      if Apple will be willing to replace batteries even if the current battery is not experiencing issues

      They already said they would in the USA, so can't see why they wouldn't here.

      • try2bhelpful on 07/01/2018 - 15:52

        Thanks. I hope they do so here as well.

    • ZippyRoo on 07/01/2018 - 16:20

      They will. When you make a booking at the Genius bar, they do a number of diagnostic tests on your phone, one of them is the battery indicator. In the past, it has to be in the Consumed section for them to allow a replacement, but to take advantage of the $39 offer, the customer can decide whether if they want to replace it or not even if it's still in working order. My iPhone 6's battery was towards the bottom of the green zone, but not in the red Consumed section yet. I asked for a replacement yesterday but when I went to pick it up today, they told me that the phone had liquid damage after opening it, and they will not do anything with it. What they told me was that there are multiple liquid indicators inside the phone and one of them has gone off, indicating that the phone had some sort of contact with liquid in the past. They have a policy that once this has happened, they will not do any repairs to the phone, including the battery change. The only option is to pay $429 to get the whole phone replaced. It's a pity because the phone obviously is still in full working order meaning that the liquid damage didn't actually do any damage so I don't see why they wouldn't change my battery.

      • petry on 07/01/2018 - 16:35
        +2

        refer to accc

      • S11 on 07/01/2018 - 19:40

        If you can honestly say you've never given your phone an accidental wash, I wouldn't take no for an answer. If none of the deeper indicators have been set off (such as the logic board), odds are general moisture such as sweat or steam from the shower may have set the sensitive little buggers off.

        Friend of mine used to work at an Apple Store as a tech handling things such as swapping hardware on the phones, tablets, etc and frequently found iPhones where the Water Damage Indicators would trip in some sections (particularly around the headphone jack and charging port) and not in others. He never believed people who denied not dropping their phone in the toilet until he opened up his own device. Knowing his phone had never gone for a swim and seeing some of the more exposed sections showing indication of water damage yet the deeper internals not, he realized it was probably set off by moister.

        • ZippyRoo on 07/01/2018 - 21:00

          I didn't drop the phone in the toilet, but it did get a bit of water in the past. We were helping a friend move house in the rain and the phone got wet. The phone didn't turn off but the home button would get stuck like it's being constantly pressed. I placed the phone in my rice box and after a day or so turned it on again and it worked fine ever since. However, because I know it did get wet before so I didn't pursue it any further when they told me about the water damage. I'm just sad that they wouldn't change the battery given that the phone is still working.

        • S11 on 07/01/2018 - 21:14

          Yeah fair enough, it's a shame your missing out, but you seem pretty accepting of the fact that it was water damaged (must have been some heavy rain to get that wet!).

          It's a shame they won't give you the battery without installing it, good chance to build some good will with the "right to repair crowd" and let other people break their phones so they're forced to upgrade. That's Apple Logic, right?

          Normally I'm not one to find excuses for Apple, but when it comes to water and electricity, I kind of understand their reluctance to repair or reissue a water damaged phone if it truly has been water damaged. My faith in the reliability of their water damage indicators, however, are different story…

  • lazydesi on 07/01/2018 - 15:46

    Any news on ipads? I had an 13 months old ipad pro sitting at 92% battery capacity.

    • mmcs on 07/01/2018 - 19:23

      it's under warranty, you can ask apple to replace the battery for free.

      • Smigit on 07/01/2018 - 19:46

        I’m not sure that’s be covered to be honest and would be considered normal battery wear. From memory the capacity at such a point would need to be significantly lower for it to be a fault.

        • mmcs on 07/01/2018 - 19:50

          I am sure they would do it free for you. The phone and its component should last for at least 2 years under the Australian consumer law. Apple is really good at this.

        • Smigit on 07/01/2018 - 19:55

          @mmcs: it’s still working fine though. His issue just seems to be it doesn’t hold as much charge as it did 13 months earlier. 92% is still quite high too particularly for a device with a 10+ hour battery life to begin with.

          If it had degraded to 50% in that time then sure, but 92% seems reasonable for a battery which everyone knows will degrade with use.

          Ask the question of Apple, I just think that being told the battery is within a reasonable threshold is a likely answer.

  • bxpressiv on 07/01/2018 - 15:47
    -8

    Major issue with retailer.

    • try2bhelpful on 07/01/2018 - 16:00
      -2

      a "Major issue" is a bunch of batteries that explode so that you can't take the phone onto a plane. This is a failure to communicate what they were up to. I suspect they were actually trying to improve the stability of the phones as the batteries aged. If they had commmunicated with people what they were doing, and given people an opt out option, this would not be an issue. People would then be whining about their unstable phones. They are doing a damage control issue for this lack of communication by allowing people to upgrade their batteries cheaply.

    • doweyy on 07/01/2018 - 16:01

      Care to elaborate? What issue is that?

      • dazweeja on 07/01/2018 - 16:21

        The retailer behaved in a deceptive manner. They didn't tell people they were throttling their phones, leading them to believe that the only way to get acceptable performance was to upgrade their phones when all that was required was a replacement battery. The retailer would still be doing this if they weren't caught out.

        • no not me on 07/01/2018 - 16:34

          Nobody cared when Motorola throttled Nexus 6 at 40% battery. Motorola actually had the audacity to come out and say they don't throttle stuff, in light of the throttling fiasco. I don't actually think Apple did this to make people upgrade, but more so that they don't turn off intermittently. Apple needs to start using 1000 charge cycle batteries, not the 500 cycle ones they're putting in iPhones now.

  • gavo on 07/01/2018 - 16:11
    +1

    I got my iPhone 6 battery replaced in November when the news first came out about the performance issues. The good news is that it worked…the bad news is that Apple refused to pro-rata refund or credit the old $119 battery replacement price. :(

    • petry on 07/01/2018 - 16:21
      +2

      refer the matter to the accc

    • jjjaar on 07/01/2018 - 16:52
      +4

      Yeah I was curious about this too. If they've said they've been doing this for X years then anyone who has replaced a battery in that time should be up for a partial refund.

  • DarthLord on 07/01/2018 - 16:25

    I have an ip6 with cracked screen, everything still original and works like normal

    Will Apple still replace battery for me if I bring over?

      • DarthLord on 07/01/2018 - 16:49
        +1

        So, will apple accept just for battery replacement?

        Screen replacement is too expensive to do in Apple, might just change it at 3rd party repairer after I change battery at Apple

        Anyone care to share experience if Apple will accept to replace battery even my screen is cracked?

        • userid007 on 07/01/2018 - 18:15

          I have same question

        • mc11 on 07/01/2018 - 18:25

          @userid007:

          I had the screen replaced on my iPhone 6 Plus at a 3rd party.

          A few months later I needed my rear camera replaced and Apple required me to sign a waiver saying if the 3rd party screen broke when they removed it, or couldn’t be put back in, they wouldn’t be liable and I’d be left with either a broken phone or have to pay Apple to replace it all.

          The 3rd party screen held up fine and the rear camera was repaired no worries, no cost.

          The “Genius” advised me 3rd party screens are often more fragile than genuine Apple ones, so occasionally they break while being pulled out of the frame.

          YMMV but it should be fine.

    • Roger Ramjet on 07/01/2018 - 18:54

      I was just told no, but they’re happy to replace for $200+
      Was also told if I replaced screen with a 3rd party one they would charge me for a screen to replace the battery anyway as it’s not genuine.
      Told them to stick it and walked out.

      • DarthLord on 07/01/2018 - 19:48

        So, it's gamble when we have a cracked screen?

        I don't see the reasoning why Apple insist to charge for screen replacement if we only need a new battery.

        Anyone else here have luck with similar scenario?

        • freoleo on 07/01/2018 - 22:02

          its no gamble, they refuse to replace the battery without replacing the cracked screen.

          It's flipping shit and I had been stung by it before.

          You are out of luck if you don't replace the screen with them.

        • DarthLord on 07/01/2018 - 22:09
          +1

          @freoleo:

          Checked online, Apple charge A$200+ for screen replacement, so, it'll cost me about A$270 for screen and battery replacement..

          That's too costly for an old 3yrs+ phone

  • PriceSensitive on 07/01/2018 - 16:25

    So will this be the battery for any iPhone or one that has been tested and confirmed to have battery problems? I've held onto mine for more than 2 years and naturally the battery has degraded somewhat, but it's still fine. But I'd still prefer to get a much cheaper replacement towards the end of 2018 rather than later when the price is put back up.

    • scrimshaw on 07/01/2018 - 16:28
      +2

      To get the most from this deal, I would set calendar event for December and then replace it at the end of the year.

    • Smigit on 07/01/2018 - 19:48

      In the US it’s been reported as any iPhone that’s one of the listed models.

  • khing on 07/01/2018 - 16:27
    +2

    Time to set calendaer for this December

    • fozzie on 07/01/2018 - 18:31
      +2

      I’m planning the same for our family 6, 6 plus and 7. Will wait till Nov/ December and get them replaced.

  • jd4free on 07/01/2018 - 16:30
    +3

    Love how they try to cover up the cover up by saying "we'd rather people have reliable phones than slow ones".
    Would have been smarter to slip in the issue in the update notes…..no one has time to read all that technical crap these days.
    Then when they where caught out they could have at least said "people where advised, it was in the notes"

  • mufc on 07/01/2018 - 17:14
    +2

    For those of you who do not want to make a trip to a physical store, you can get in touch with Apple using the online chat support on their website. They will be able to remotely diagnose your devices’ battery health. They will guide you through the process, basically you need to allow them access (by navigating to Settings > Privacy > Analytics and select Start Diagnostics With Apple Support). Had mine done a couple of days ago, hope this helps.

    • Smigit on 07/01/2018 - 19:49

      For what it’s worth the next iOS release is going to have some level of battery reporting available as standard, should people not want to make a call.

  • bugger off on 07/01/2018 - 17:34

    Went down to the Apple Sydney store this arvo, ironically they’ve run out batteries

  • userid007 on 07/01/2018 - 17:54

    I have a cracked screen. Do they refuse to open it and change the battery ?

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