Theft at NSW Home and Police Closed The Case with No Investigation

Hi guys i am new to Sydney moved on PR.

Recently robbery happened in our house where we lost around 25 thousand worth gold, cash.

We were out of station on weekend and the robbers entered through window and robbed everything. As soon as we returned next day night we called police and they came after 5 hours. And finger prints agents came after 7 hrs.

Unfortunately we don't have content insurance and thought of putting the gold in locker next day,and no cameras in our apartment.

After coming home, by mistake I have switched on lights and my friend lifted the window which was removed by robbers.

But the sad part is police just took complaint and next day they closed the case as no finger prints were found.

I asked them assuming the thief has used gloves why not our finger prints were found,there was no answer and police told technically he can't answer.

He did not even enquire any one, did not try for cameras around and he suggested to go and enquire in pawnbroker shops.

Is this the way the police in this country?

How can we escalate this
Any way to recover?
This our savings from last 8 years…so please suggest and guide us.

Thanks
Maddy

closed Comments

    • CONTENTS INSURANCE

      Does this cover legal tender and precious metals?

      • +7

        i think 25k in gold and cash might be outside general contents insurance policies.

        • well well beyond

          Generally speaking most contents insurance they lump cash with jewellery/gold as its so portable and so vague

          Unspecified Jewellery Items

          Most insurance companies will insure unspecified jewellery items up to a total value of approximately $5,000 and a maximum value of each item of approximately $1,500, as part of a home and contents policy. When a loss is suffered and a claim is lodged, the insurance company in question will request proof of purchase and proof of the value. (Inexplicably insurance companies do not usually request this at the time a policy is first issued).

          Specified Jewellery Items

          Most insurance companies insist on a valuation certificate and proof of purchase for items of jewellery valued above $1,000 to $2,000 (depending on the insurance company involved) before issuing insurance cover.

  • Are you Indian? The Indian friends I know that have a lot of gold and jewellery have specially built safes in their homes. I realise this is harder for you as you are renting, but just sharing what some others in your situation do.

    • I'd have to say it is definitely smarter to get insurance + get a vault.

      We've got a fairly huge amount of gold jewellery (24k gold jewellery that looks gaudy af) and we chose to get a vault. In addition, we have contents insurance as we have quite a few valuables (with the high value items as 'specified items').

      • +2

        Where do you live?

        • +1

          Sydney, as my profile states. :)

          In a apartment complex with secure access (swipe fobs to access lobby/lifts; fobs only allow access to designated floors). Cameras are both at the entrances as well as on each floor. Have at it. ;)

          May be one of the reasons why our contents insurance dropped ~$30/month when we moved from our previous place in an inner west suburb.

    • If they really want it, they'll just rip the safe out, although it will slow them down.
      Better not having it in the first place.

  • +4

    Looks like I'm the odd one out here, but i do agree with you the cops here are very slack. Similar thing happened to me a long time ago, had all the serial numbers of the stolen equipment but no interest from the cops. Check the Pawnbrokers was the reply. It's a lot easier for them to hide behind a tree and try to catch a motorist doing 5 k's over the speed limit than trying to solve actual crimes. And if they catch someone by dumb luck the offender gets away with a warning. Sadly Australia is very much like this now http://www.couriermail.com.au/news/queensland/woman-fined-by…

  • Sorry to say but - ur gonna have to kiss goodbye the cash and jewelry. if you have photos of the jewelry guess u can try the many many OP shop around Australia to see if it turns up there and then tell the cops if it does. But it looks like an inside job from someone you know as its such a convenient that u get robbed on the day u are away and it happens to be just ur apartment.

  • +3

    No chance you'll recover any of it.

    Not certain if story is true or just someone trying to cash in and set up a charity fund.

    You have our cautious sympathy.

  • +2

    Hi OP. Your situation is the exact same that happened to my neighbour around 10 years ago. They bought a full home theatre system and stored it in their garage, in prep to install it the next day, The next morning they were gone, robbed. Police did the same thing, came and fluffed around with "fingerprints" and disappeared. Case closed. Even though the garage was secured and, from memory they had home security. Police response was slow. Not to mention there were witnesses (neighbours saw the thieves carrying the items on scooters, not wearing masks or anything).

  • +9

    Hi OP, so sorry to hear about your loss. Must be so disheartening for this to happen to your family especially after coming to a new country. That in it self must be such a stressful and daunting experience.

    I know you must be pissed off at the world right now but these things happen. Thats life. You live and learn.

    One thing i would suggest is that you consider moving to an alternative rental property when you can. Better be safe than sorry.

    • +1

      Thumbs up to Bluberry for the most positive post in this thread.

  • +1

    Chances are it's someone you know - won't hurt to ask around. Unfortunately it will be unlikely that you'll get your valuables back.

  • I think it only applies to us commoners. If this happens to people in power, I am sure the cops will have different attitudes..

  • what suburb?

  • +6

    When we had some jewellery stolen we rang cash converters and gave them a description of the items.
    Our jewellery showed up and it ended up being our cleaner.
    By law they have to log everything that gets traded in and if it's traded there, there's a good chance you'll get some of it back.
    Anyway, a larger hit like you've taken is almost 100% someone you know.
    Narrow down the list of people that would know about all your gold/money there and then go from there.

    • While I certainly agree and think generally speaking that's pretty good advice, for specific/easily identifiable items. If I had stolen $25k in gold, I'm not taking it down to the local cashies/pawn store to sell….

      • +1

        never underestimate the stupidity of these kinds of people.

    • I tried to google and found many places abt cash convertors. Any central place where i can report?
      Just a last trial..

      • Just report to the closest 5/6

    • +1

      Gold is a bit different. It may get melted soon and you'll not be able to recognise it soon

  • +1

    Have read over most the comments and I couldn't see someone else ask, so forgive me if they have.. But the quickest way to iron down a suspect list for yourself is working out who knew you were going away for the weekend.

    • and knew you had valuables in your premises. Very likely associated with someone the op knows.

    • Only 2 people know that we r going out. And also some construction happening in the same street..so not sure if they watched us going out..with bags.

      We told this to police but they said they cant help,unless we provide strong evidence.

    • Yeah tx..

  • Trick is to hide it in plain sight. No need for any fancy security. And yea insurance. Cash is minimally covered anyway. Point 1

  • +2

    Have to echo everyone's else sentiments, from my own experience it's someone you know…

    Don't be surprised if you are robbed again in the future, it's surprisingly common for unprofessional thieves to go back for another hit.

    The only thing I would recommend is see what cameras are around on the street, on people's property and then knock on the door, say hello and see if they're kind enough to give you a copg of the relevant time period footage. Just to try and spot any familiar pedestrians or cars. You'll be surprised how helpful people can be when they know you've been robbed.

    • Because the neighbours don't want to become the next target by the thieves!

  • +14

    Firstly .. Sorry to hear that mate, sadly this kind of stuff happens and unfortunately this is how police do their job when comes to burglaries absolutely F* ALL as it once happened to me.. I even tracked down the people they were about 2 blocks away.

    ( long story short cunning bastards stopped me a street away while I was walking home, asked for a smoke and then directions as I was turning into my turning into my street , basically buying time for their other mates to get out of my place, my place was a pigsty when I got home, everything turned upside down. )

    All that was done was the police came, took details did some paper work and that was about it.

    Secondly, I notice that when someone asks for help here, they always get shot down with people who are saying why didn't you do this or do that, you should have done this, common sense, and it gets upvoted alot, its almost saying tough luck because you didn't do so and so.. no insurance, why didn't you lock the door. etc..

    Give him a break he has just lost alot of his money and savings.

    Think what if this happened to you ?

    Shit happens to everyone and then comes more shit when asking for help. Come on guys, for those who have actually tried to answer the questions from the OP good onya, while others, may be put yourself in their shoes, I'm sure you will feel like crap.

    Lets help each other .

    • Why do people assume a poster is "he"?

    • Thanks wchau

    • well said my main well said Wesa or Wchau

    • RUOK day is over, we are now back to business as usual on OzBargain.

  • stories like this reinforce the benefit of robberies

  • why keep 25k(or your life savings) in your rented place? is that ever a good idea in any country? personally i would have 25k cash/gold in a safety deposit box or with the bank.. 25k is a lot of money to have lying around, but maybe not so in Indian standards. anyone know?

    • Tx mate..weekend banks are not opened and we planned to go next day
      .

  • +1
    • Put the money in the bank.

    • Gold jewellery in safe deposit box or safe vault (I know most people still put it in their home anyway).

    This robbery was not done by someone they knew. This robbery was racially targeted by thieves. The thieves know that South Asians have a lot of gold in their house and they know the exact times when no one will be home. They are a group of professional thieves. One advice to you my friend is that the same thing may happen again even if you change your rented house because these thieves target South Asians as they know they will find lots of money and gold. The best thing to do is to keep your money in the bank( that's what the banks are for) and keep the minimum amount of gold/diamonds possible.

    It is very unfortunate. Sorry for your losses of the gold that can never be replaced.

    • +2

      This robbery was not done by someone they knew.

      You don't know that, just speculation.

    • +1

      South Asians don't magically have tens of thousands of dollars in cash/gold in their houses just because of where they from, that is ridiculous.

      Thefts like these are almost always targeted in some way.

      • +1

        Cash - No. I agree this much amount of cash is not normal.

        Gold - Yes. I do have Indian, Sri Lankan friends. South Asians do tend to keep large amount of gold because it is considered sacred. You would be amazed at how much gold is bartered especially during a wedding. It's a bit too much.

    • Tx

    • Yes i agree..

      But i doubt some one has closley noticed..when we were out 1 month notting happened
      But this happened when we were out for one weekend.

      • Can I enquire as to how you went about securing your valuables in India? Were there some steps taken there to conceal /protect them, that weren't followed here?

        • In india we kept them in locker..and we took appointment to keep them here as well.

  • Maybe they left no fingerprints on the switch because they already had light fingers?

    Anyway….as an OZbargainer you would know the answer involves:-

    A) Bikies. (next time….call them instead…or invest your savings with them)

    B) eneloops….who the hell puts their savings in gold ?

    • At least they shld find my finger prints….

      • +1

        I think you should move on from this whole 'fingerprints' argument. Police will look to match the prints againt any in their systems. No idea what you were told, or how the info was explained to you so there may be some misunderstanding there.

        It doesn't mean they didn;t find your prints, but rather that the prints they took from your place didn't match any they have on-file.

        Normal investigations are not episodes of CSI, where those involved are spoonfed exacting details.

        • No police told there were no prints at all…so that was my only point how they missed it..( not even mine)
          Catching theifs and recovering is a differnt topic and we cant comment on that as its hard to find the gold back.

  • +1

    I am an Indian here and guess that you are a South Indian and perhaps work in computers. The thieves know the first part and that is why you were targeted.

    The thieves know that Indians and esp South Indians keep lot of gold at home. They use metal detectors to scan for it once inside the home so hiding it under carpets etc will not help.

    I am also new to this country so cannot suggest you how to get the case reopened. I know that Aus police assigns low priority to theft cases but would prefer it that they should give it a higher priority based on the volume of theft.

    Some bank ads suggest not to keep a safe/vault at home because then it makes you a larger target.

    I know it is will not help your current situation but you should be able to save 25k in few months when you have a job. Of course the journey to a job is a struggle in itself.

    For other people who are also new to this country, please note that certain areas in Australian cities have lots of thefts.There is no need to keep more than few notes at home. In fact even in India,from the last 15 years, there was not a need to keep anything more than a week's grocery money at home.

    • Tx

  • +4

    There's money in the banana stand

  • I have found that many NSW Police Officers are too busy racking up paid over time whilst not actually on the job. I know of several Police Officer friends of mine in their 30s and 40s that are watching soccer games and attending football Presentations while ther Police Force bosses are fully aware and allowing full pay. Others are busy doing shopping, the country NSW Police Force boys have even been knew to do recreational activity cities like fishing all whilst being paid, times even at a over time rates. Then I know a load of Of NSW Police Officers that are on Physiatric leave, retired from the NSW Polce Force but getting 70% pay whilst living like kings and queens on the Gold Coast. I also know NSW Police Force members that claim their foootball and netball injuries (ie, knees and back injuries) happened at work and get compensation for it. One person I know has now claimed in excess of $1.5m over 12 years from a back injury sustained from playing netball. The NSW Police Force is a rort of the tallest order.
    Someone might ask me why don't I dob these people in ? The problem is that the rorting is widespread and they all try to protect each other. It is very difficult to prove that injuries happened during sport, and that people are not really suffering from phsyciatric problems.

  • +3

    The only way the cops will catch the their is if they did 62 in a 60 zone when speeding off with your money.

    • Yeah
      ..

  • This is a good solution to prevent burglaries. https://www.youtube.com/watch?v=EmTpuTSkDWk

  • Sorry this happened to you but now you've learnt your lesson- next time put your life savings into ICOs

    • Yes.point noted

    • IOCs?

  • Maybe try the private investigator option. If you purchase gold bars from a reputable seller, they will have stamps on them and you should have some sort of certificate or papers as proof. This is common in India or any other Asian countries. That can be tracked by an experienced investigator, even in a black market, unless if you buy them from black market yourself. It is unlikely for you to get your stuff back, but it will give you some closure..maybe.
    Police may close your case, but burglary is normally being monitored on regular basis. If they happen to caught the culprit from different burglary cases and found your gold, you still need to be able to provide proof.

    • They are not bars but it had hallmark and kdm details and i have all the receipts for 90% of them in india.

  • +7

    Time to get creative. Think about all the people you spoke with about the gold/cash. Give it two weeks, then talk with them again but this time say that you were so glad that the robbers missed the main stash. Then tell them your are going back to india for 2 weeks to claim it on insurance (they wont be smart enough to realise it doesnt work like that). During those 2 weeks, set the trap.

  • +1

    OK, I haven't read ALL the comments but I get the feeling that a lot of people are ill informed on this topic. I'm sorry for the loss of your belongings. Burglaries are unfortunately not uncommon in Australia, however you should not expect to have your house broken into. The suggestion that it was an "inside job" without any evidence to support it is unlikely. It may have been, but it's more likely that it was just a lucky day for the crook and they hit pay dirt. In any case it makes no difference to you (albeit relieving suspicion of your friends). On the topic of fingerprints or other forensic evidence, TV shows have a lot to answer for. Fingerprinting is not an exact science. Only certain surfaces are suitable for printing, under certain conditions for a certain amount of time. You can try this yourself. Whilst seeing a fingerprint on a mirror is easy, try seeing the same print when you slightly move your finger during the printing. You end up with a blob that is not going to identify anyone. Crime happens. Most property crimes go unsolved. It's just not like on TV where the police will just hack into the nearest satellite that was above your house, download the data from it, obtain DNA from local CCTV and have the crook before the next commercial break. It's an expensive lesson for sure, but secure your house, insurance your valuables and get CCTV for your house.

    • I've read that visible CCTV cameras can alert potential burglars to valuables in a property. I always thought it would be a deterrent!

  • +1

    You got burgled, not robbed

  • I know nothing about gold being a pleb, but don't gold bars etc normally have serial numbers and stamps in it etc? Or would the thieves smuggle it out of the country or something?

    All I can think of is returning to the police station and asking to talk with a higher ranking officer.

    If that doesn't work then I'd call the bikies. Who would have been my first port of call anyhow.

    • don't gold bars etc normally have serial numbers and stamps in it

      Do you think the serial numbers and stamps would remain after they melt it down?

      • Hmmmm……yes?

  • Yeah, only chance of the robbers getting picked up would be if they were speeding.

    • +1

      You'll see the robbers posting on here complaining about the fine if caught.

  • +1

    Guys just to clarify I am Australian but lived in Hong Kong for ten years, it is very normal for chinese and hong kong families to hold gold in their houses.

    In banks only the first 100,000 in each bank account is protected / guaranteed by the government, this is I see people with like 10-20 bank accounts all the time with medium sized amounts of money in each.

    but also people dont like to hold money in the bank because in certain places the government doesnt let you take money out of the country easily.

    Basically its like our grandparents in australia wanting to keep the money under their mattress as they feel safer.

  • +1

    I like how OP says mate so much. Doing well to fit in!

  • The OzBargain judgement police have been unkind to you for not protecting yourself.

    To answer your main question, if the police kept every home robbery open until solved, there would be millions of open cases on their to-do list. Which doesn't look good on reports.

    Speak to the station cheif if you're unhappy with the result or want to question the finger print issue.

    For future reference, you can apply for insurance before having possession of the items.

  • +3

    Police? What's that?
    Oh you mean the parking fine people and Highway patrol - yeah those ones are good for the economy hence they do some work.

    The robbery at our place happened after my wifes purse was snatched off and the keys + License was in the purse - everything he needed to get to our place and clean it up with the comfort that she had no money, can't access her car and no phone to use.

    Police didn't do a thing, we even investigated and got a shop keeper to provide us video footage with clear face - police didn't even want to see it. Result of complain to ombudsman was the same - encouraging at the beginning and sob stories afterwards saying there aren't enough resources bla bla.

    Welcome to Australia - I dont mean this in a sarcastic way - it's just the truth around here.

    Police doesn't care and is useless - First hand experience.

  • I had two breaking in the space of one year, first instance some jewelry and little cash kept for emergencies was stolen, place was turned upside down in search of valuables, no electronic items taken, entry door was forced open by some lever or special tool as door frame had split up in two, no content insurance, home insurance offered to replace entire door but I got it fixed less than the insurance premium. Cops closed the case in 3 days saying could not investigate further without video footage or finger prints.
    Second time no jewelry to be stolen, but 2k cash which was paid same week for an accident and I was going to pay to the mechanic few days later. Only left house for 4 hours (10am - 2pm), random trip took kids to movie during school holidays. this time thief entered from back door and was opened with a key or some lock tool, this time three cctv cams operating which captured thief walking from street front to indoor and searching drawers, with gardening gloves on, cams also sent me alert with photo but did not check as was inside cinema and phone was on mute. It was very clean job as I didn't realise until next day when I went to take the cash for paying bill. Police this time looked happy with videos and within a day identified the thief, close to 2 years now and case is still in court, I might call the officer in-charge as have not received any update on the case.

    • Gosh. Have you got your money back?

  • -1

    1 . It was a burglary, not a robbery. common misconception, entirely different offences.

    2 . Police are not contents insurers. You are an idiot for having that lying around, not the Police.

    3 . Insurers generally wont insure cash sums. That money has no trace. It is gone.

    4 . Fingerprints are actually quite difficult to obtain. Heavy use areas like handles are not printable. Many surfaces are not suitable for printing.

    5 . Get insurance.

    6 . Contact your local Police and ask if they have conducted a check for nearby gold brokers. It is very hard to trace gold like this, but worth a try (even by yourself).

    7 . Your burglary is classed as a cold burglary, which sadly isn't as high a priority as an offence occurring at the time. Police are a response unit that work on priority.

    • Technically in NSW it's a BES (Break Enter Steal) these days, but agree with most everything you've said - thanks for the common sense!

  • +2

    TBH given the limited tracability of the items and no actual leads, (and limited resources) i'm not sure what else the cops could do.

    you've learnt a pretty hard lesson.

    Culture asie - its not a smart idea to own uninsured & untracable valuables.

  • +2

    the Au in AU is gone

    • Not sure if OP is trolling :=/

  • Thanks every one for your valuable comments

    Lessons learnt

    Dont keep any valuable items at home
    Get content insurance
    Get alarms installed.
    Police cant help in any case on theft happens.so better to avoid contacting them.
    Dont trust any one.( near and dear)

    Be honest.be good .do good.

    • Police cant help in any case on theft happens.so better to avoid contacting them.?????

      So why did you contact them in the first place.

      • -1

        Read my comments

        Once i experience i came to know its useless…do you have any better experiences?

        • Just because police weren't helpful in your case DOESN'T mean that they won't be helpful in other cases of theft. Say you lost your phone but still can track via icloud. Police will be happy to help…..

          Anyways, hope the thief's will be caught

    • +1

      25K back in India can buy you a palace, here in Syd you need $1.5M to buy a shack called house.

      Maybe considering going back? otherwise you'll spend the rest of your live of servitude to big 4 banks to pay off $1.5M loan, assuming you live long enough to see the loan is paid.

      • But i need to get where i lost…lets see how it goes..

  • You would have been smarter putting it in Bitcoins.

  • Home and contents insurance does not cover gold bullion or cash in most cases.

  • +2

    This is coming from a Cop. I know your angry about your burglary but it comes across that you are directing some of that anger at the Police. If they took a complaint your case will not be closed. New crimes always remain active for a period. The details of the items stolen go onto a database. That's why it's important to record serial numbers etc. If they turn up your property somewhere in the future it can be traced back to you and open up a significant line of enquiry. Hopefully the officers left you a report number and a phone number if you learn of any suspects etc. I suggest you check up on the report over the next few weeks. The officers no doubt deal with heaps of volume crime and I have worked with a few complacent people over the years. Time permitting nearbye door knocks and a quick look for CC TV cameras around the traps would be in order. They also usually only print at point of entry and specific spots where they may get a hit. A complete crime scene examination of a murder for example can take days and days. That type of investment is not made on a regular home burglary. Needless to say 99% of cops love solving a crime if they get a chance, so don't lose heart. I suggest you check Gumtree and the like over the next few weeks to see if anything is flogged off or pawned locally. Good luck.

    • If cops would have told that they are still investigating i would be the happier.

      But they told the closed the case.

      They would have asked the neighbours whom we doubted or checked cctv footage ( next to our unit there are apartments and found one cam facing road.but i dont have access to enter and thats where i need cops help to ask them

      But as u said if they find matching in future then its a miracle.

      • If you found a camera, just ask a resident of that building who the building manager is. Sometimes it's printed inside the lobby on a plaque or notice board. Contact the BM and ask for footage yourself.

        • I have asked 1 person who stays in that apartment and he told there is no such manager for it..i will still try again tomorroe

        • @Ozbargy: other option would be google the address, find a recent rental listing and call the agent. Ask them for the strata details.

  • As someone born and raised in a city where police service is something a lot closer to what you described, I understand where you are getting.
    Unfortunately, Australian police doesn't pay great attention to petty crimes.
    The usual saying about this is "Cop doesn't help you unless someone throw punch on your face"
    Tho I think there is more than just 'lacking resource' contributing to this, including next to nonexistent auditing system.
    (I've dealt with both OPI and IBAC and their standard is basically 'we only deal with TV show grade corruption issue')

    I really do feel for your desperation but this is your new standard.

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