TPG NBN not satisfied, can I cancel and rollback?

Leco2 on 04/09/2017 - 05:21

Hi guys,

I have been with TPG ADSL for over 15 years, I was on their $79.99 phone and internet bundle. Because I live very close to the exchange, my internet speed is typically very good, eg 13 Mbps. Recently a TPG Sales lady persuaded me over the phone to switch to their NBN package. It is a 18 month contract for the same price also phone and internet (NBN 12) bundle.

When my NBN internet was turned on yesterday, I found the internet speed was barely 3 Mbps. I checked TPG website, they said, for NBN base speed "NBN 12", the expected speed should be between 5 Mbps and 12 Mbps.

I am not happy because for the same price I am getting much worse service.

I wonder if I have the option to switch back to my old plan. Do I have any ground asking for this?

My arguments would be, I might still have the cooling-off period right (it's only 3 days), or I can say the NBN service they provide does not meet their advertised terms/value.

My lesson learnt here 1) when get sales "pushed" over the phone, you normally don't have the time to do proper research. 2) TPG NBN can be "not great" such as in my case. (To be fair and credit to TPG, my ADSL2 is quite good, and I want to stay).

Will appreciate your opinions to this.

Thanks.

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Comments

        • pjetson on 05/09/2017 - 09:10

          No, you will be disconnected from the Optus cable. Nothing will continue to be supplied to you on the Optus cable.

        • Gaz1 on 05/09/2017 - 14:30

          So if you are currently on Foxtel cable for internet (which is 100M+ for me), will I still be forced to change to NBN (using the same cable & potentially slower)?

        • abuch47 on 05/09/2017 - 15:52

          depends on the tech of your area. I had HFC foxtel lines in the house which supplied internet but the area was slated for FTTP so I got both now but don't use the telstra cables currently. Some areas are FTTP, FTTC, FTTN, HFC or wireless through a satellite.

        • pjetson on 05/09/2017 - 16:58

          @Gaz1: Yes, you will have to change to the NBN. It's compulsory.

        • Twodogs on 06/09/2017 - 11:26

          @pjetson: It isnt always compulsory , i'm on Cable with Ncable " part of tpg now " and we received a email from them " tpg " stating were not required to move to the nbn as our speed is already equivelent or better.

    • PVA on 04/09/2017 - 16:36

      No, Optus cable will be getting shut down.

      • chrisd262 on 05/09/2017 - 17:55

        But can I select Optus NBN but it will be delivered over the Foxtel cable?
        (Sounds a bit crazy to me?)

        • PVA on 05/09/2017 - 18:13

          NBN network is broadband and phone, it doesnt mean Foxtel is available (unless you are talking about streaming like Netflix, Foxtel Now)

        • chrisd262 on 05/09/2017 - 22:10

          I am a bit confused. I assume my current Foxtel TV cable will carry Foxtel NBN Broadband and phone - but can it also carry what I now have as Foxtel TV Cable (and if I choose Optus as my NBN provider - Fetch as well - all over 1 cable connection)?

        • jorf on 06/09/2017 - 11:42

          @chrisd262:

          Yes. Exactly that.

          The Foxtel cable is now an NBN cable and you can get all the services over it at the same time.

  • ShortyX on 04/09/2017 - 09:58
    +1

    Contact TPG and see what they say. Dpending on their response, you could try to resolve with them or complain to the TIO if you're not getting anywhere. Alternatively, use the cooling off period and connect with another provider.

    • eco2 on 04/09/2017 - 11:27

      Thanks.

      • ShortyX on 04/09/2017 - 11:48

        Out of interest, do you have FTTN or FTTP?

        • eco2 on 04/09/2017 - 12:41

          FTTN I believe. The NBN guy used a existing copper cable connect to the modem.

        • SupeNintendoChalmers on 05/09/2017 - 16:12

          @eco2: #whatajoke

  • Yummy on 04/09/2017 - 10:11

    Once NBN started, the ADSL line gets the chop off. Unless you know how to dig and reconnect the copper line. :D

    • JimmyF on 04/09/2017 - 14:59
      +8

      Not true…. Once NBN is started you have 18 months to change! No chopping of the ADSL lines until you request a move to the NBN!

      • Hirolol on 04/09/2017 - 17:10

        not sure why you were down voted as what you said is a fact.

        • JimmyF on 04/09/2017 - 21:48

          Me either, guessing it was yummy. Oh well. But thanks for your support!

        • Yummy on 05/09/2017 - 00:32
          +3

          @JimmyF:
          Why pointing finger at me? I just read your message. :(

          +1 for you anyway.

        • Hirolol on 05/09/2017 - 07:08
          +2

          @Yummy: LOL !
          Poor yummy :(
          +1 swag points for you :)

        • Yummy on 05/09/2017 - 10:15
          +2

          @Hirolol:
          Need more +'s plz so i can sleep well tonight. :p

        • JimmyF on 05/09/2017 - 15:31

          @Yummy: Sorry yummy!!! Have some +1's

      • pjetson on 05/09/2017 - 09:12

        You will have up to 18 months as far as the NBN is concerned. Your current ISP may not give you 18 months though - for example, Optus force people off their cable and onto NBN within a month or two.

        • Gaz1 on 05/09/2017 - 14:31

          So if you don't change they just cut your landlines at some random date?

        • JimmyF on 05/09/2017 - 15:32

          @Gaz1: Its not a random date. Its a date you CHOOSE to move to the NBN or 18 months. Whichever comes first ;)

        • abuch47 on 05/09/2017 - 15:54

          this and even when they say you must move that is not necessarily the actual decommission date as mine was still running for a few months after depending on the tech.

        • pjetson on 05/09/2017 - 16:08

          @Gaz1: Basically, yes. If you don't move to the NBN by the date that Optus give you, they disconnect you. At least that's what they say, I don't know personally.

        • Harold Halfprice on 05/09/2017 - 17:24

          @JimmyF:

          Not necessarily. I received a letter from Optus stating that NBN will be available in our area soon, and they have given us 90 days to switch to NBN or our phone and internet will be disconnected.

          You're given UP TO 18 months, but it's up to the ISP and if you're with Optus they're giving you 90 days.

        • JimmyF on 05/09/2017 - 22:49

          @ILikeBargenz: An ISP can't force you to move, they could disconnect your service if they wanted to, but they would have to be pretty silly to do that to a paying customer!

          Then on your reconnect (with a new ISP), it would be NBN only, as once a area if ready, you can only go NBN.

          But I've never heard of any ISP cutting a PAYING customer off. Many cases of users who haven't moved and NBN cut them off after 18 months.

          Got a copy of this letter (with your personal bits blanked out)?

        • Harold Halfprice on 06/09/2017 - 20:32

          @JimmyF:

          Optus is doing this so they can shut down their cable network asap. Telstras cable network will still be utilised on NBN, but Optus's cable will not (hence why optus cable only areas will receive FTTC). Optus doesn't want to have to have the network operating for the entire 18 months just to serve a few remaining users. So they're forcing people out. Either switch to NBN with them, or you'll be disconnected - either way you won't be on the old network.

          It's not really a silly move from Optus. They're doing it to save costs, and I'm sure they're half hoping that the short notice and heavy handed tactics will play in their favour - hoping that most customers choose to stay with the company due to lack of time to research other options and feeling pressured etc.

          However, as much as I can understand it from a business perspective - as a customer I'm pretty pissed off about it. They're also refusing to offer any better deals on their NBN plans until AFTER we've signed up to a 24 month contract. I'm on unlimited 100mbit cable, and paying a lot less than what their NBN plans are going for. I'm not planning on staying with Optus.

          Apparently they're allowed to do this as well, I read the 18 month thing stated by NBN is for copper only, not HFC.

          I can't really be bothered making a copy of the letter, but a quick google search will confirm what I'm saying by many other optus customers. http://forums.whirlpool.net.au/archive/2611551

        • Mahalo on 11/10/2017 - 23:43

          @ILikeBargenz: so today Optus cut my cable. Paying direct debit customer.
          I told them that their new 24 month contracts are not competitive. I'm signing up to a month to month with another provider Until I see a good nbn plan available from them or their competitors.
          Maybe the lack of Netflix will be a good thing and saving $90 a month for now.

        • Harold Halfprice on 12/10/2017 - 14:25
          +1

          @Mahalo:

          Good! I'll be doing the same.

          The only way businesses will stop doing shit like this, is if their profits reflect it. And the only way to achieve that is by not accepting their bullshit and taking your business elsewhere.

        • Mahalo on 13/10/2017 - 07:31

          @ILikeBargenz: signed up to Aussie Bradband. Paying $85. Take that Optus

  • AMDneverdies on 04/09/2017 - 10:13
    +1

    Get their FTTB service, I am pretty sure it is a different product from NBN provided by TPG.
    I got the $60 FTTB and it is pretty reliable. And I noticed that NBN is slightly more expensive AND less speed than the FTTB.
    I believe you could swap the service as long as it is still from TPG.

    • KingJuf on 04/09/2017 - 12:42
      +9

      Only applies if you are living at a building (apartment,etc) with a MDF.

    • JimmyF on 04/09/2017 - 14:59
      +5

      FTTB by TPG isn't the NBN

      • TimApple on 06/09/2017 - 14:56

        Is the cabling owned by TPG? So if TPG notified me that FTTB is available in my building, does that mean that the only ISP of choice to use this FTTB is TPG, or can I shop somewhere else?

        • Flow220 on 07/09/2017 - 09:50

          yea, switch to TPG's FTTB if it's available, you won't regret it :P at least 93/38 throughout the day, even peak hours…for me at least. don't use their modem for wifi though, bridge it instead.

    • PVA on 04/09/2017 - 16:38
      +1

      That is only in the few apartment buildings that TPG cabled up

  • autolux on 04/09/2017 - 12:19
    +1

    Move to a slightly less corrupt slash inept country.

  • Brouw3r on 04/09/2017 - 16:25
    +2

    How are you checking speeds? Could it be the new router being poorly configured or wifi issues?

    • CurryPuff on 06/09/2017 - 09:50

      Agreed. Wifi will play a big role as well. Best way to check your speeds is connecting a computer/laptop to the router with an Ethernet cable and then doing a speedtest.

      On WiFi, if your computer has an older 2.4GHz chip or you're using an older modem that doesn't support other bands, you would see slow speeds.
      Make sure you're connected to the 5GHz band on your TPG suplied modem (assuming your decvice - most new phones and computers are dual band) and then do a speed test.
      You should see better results.

      I have a 25mbps plan in a house that is ~100m from the node and my speed test shows I get ~22-23mbps speeds.

  • Ethernia on 04/09/2017 - 17:02
    +1

    The RSP can check speeds a couple ways, they have access to a system which will show them theoretical speeds that should be achievable on the line, they will also to get you to run speed tests.

    If anyone is receiving sub-par speeds on the nbn they have the right via the RSP to have the speeds checked.

    I see issues like this all the time, i'm yet to see an instance where the End User was told "too bad so sad" when they are getting poor connection speeds, the RSP will need to raise an incident if the issue isn't on their end, that way we know about the issue and can fix it.

    It's either been the wrong plan by the RSP, not enough cvc or there is an actual fault on the line that requires the RSP to raise an incident so we can get a truck roll out there.

    ** Disclaimer **
    I work for nbn

    • Hirolol on 04/09/2017 - 17:12
      +1

      what happens if you complain about the speeds during peak times but the RSP only do the speedest during offpeak times and claim there is no issue?

      • Ethernia on 04/09/2017 - 22:24

        We have recently made it so the RSP needs to have the testing in peak and off peak times

  • Hirolol on 04/09/2017 - 17:11
    +1

    why do people not read the first comment so they dont need to repeat it each time…

  • luffyex2010 on 04/09/2017 - 17:19

    If an internet service provider that provides internet package of speeds up to 100mbs and you only get 25mbs of the max speed during peak time.

    Is this acceptable? Its like 25% of the max speed of service provided/promise.

    No? But what if the provider tells you that they are aware of the congestion and tells you that there is nothing they can do about it after numerous followup on the slow speeds and if you don't like it, you are free to leave/change service provider. (Considering the service delivery is the same across all the internet service provider in the country)

    Its like someone selling you a box of Eneloop batteries and only 25% works flawlessly and the other 75% works sometimes.

    I am actually quite curious on the service delivery in other first world countries.

    Can someone from South Korea, Japan, US or UK tell us if this is an acceptable respond/service from a service provider and what are the ratio speeds that you are getting from product promise to actual delivery in your country.

  • TailsK on 04/09/2017 - 17:30

    So let me get this right…

    • You're not happy with the service.
    • You're not getting the speeds advertised.
    • You know you want to cancel.
    • You may/may not have a cooling off period.

    With the exception of switching back to ADSL, you seem to know exactly what you want. What is stopping you from picking up the phone and telling them this?

    • lysp on 04/09/2017 - 17:32
      +3

      Because you can't go back to adsl.

      • UltimateAI on 05/09/2017 - 23:31
        -1

        Why would you. I am on FTTN with Telstra about 600m from the node.
        It friggin flies, web pages load instantly, and I mean instantly,
        Even with all the adds.

        Backups are now in the cloud, streaming from multiple tv's in full hd.

        Video doorbell, security cameras all recording to the cloud.

        Rebuilt my PC friggin quick to download the Windows images and security patches.

        I cloud backups and restores, onedrive syncs to backup photos from mobiles.

        Seriously moving from adsl to nbn fttn, I could never go back, so many things I do now just were not possible on adsl.

        • lysp on 06/09/2017 - 10:42
          +1

          Try doing all that on 3Mbps like the OP stated.

        • UltimateAI on 06/09/2017 - 11:08

          @lysp: isp issue really nothing to do with nbn technology, needs to change to Aussie broadband or Telstra

        • Praeto on 07/09/2017 - 14:54

          You don't know what you're talking about. You seem to be under the impression that because you've had success with the move to NBN that everyone else will too. Maybe you're a good distance from the exchange or maybe you're in an area with fairly recently laid copper.. Most aren't. While CVC is certainly an issue if you're somewhere where you can get 100mbit/s and you're limited during peak, most of us are stuck on such shitty copper lines that CVC never comes into it. We couldn't use the allotted bandwidth if we wanted to.

          As happy as we are for you, we're not all going to get behind the NBN just because you lucked out.

  • Click_It on 04/09/2017 - 17:43

    Eco2's story is a good case study for people considering going NBN.

    I personally was on a solid 10.5Mbps ADSL2+ connection and with no current need to transfer large volumes of data I figured my 10/1 connection was doing the job just fine and would stay on ADSL2+ whilst I wait and see what happens with the local node.

    NBN goes live… 2 weeks in all good, 10.5Mbps as per normal.

    Week 3, internet drops to 1100/96kbps (1.1Mbps)

    Occasionally in the morning it re-syncs back up to 7Mbps (no more 10.5), then around 8:30pm it resyncs again back to 1.1 - 1.3Mbps.

    Occasionally it'll do this as different times and when that's the case, sure enough a tech is playing around in the pillar.

    I understand the 7Mbps but not the 1.1Mbps. So my plan to sit it out on ADSL2+ came to an end, I'll have to switch over (a 12/1 plan will do for now).

    Others on ADSL2+ have experience increased speeds when NBN goes live and many remain the same. Decide what you need and whether moving quickly is in your best interests.

    • freemoneyhunter on 04/09/2017 - 18:54
      +1

      Good thing NBN has not made it to my area yet, I am on ADSL with TPG, I get good speeds, usually around 15mbps. I don't need to upgrade, if I want NBN with speeds greater than 15mbps, there is some sort of cap or speed limiting which makes my current ADSL service still superior for the price, I'm on $49.95 for 500GB.

      • Click_It on 04/09/2017 - 18:59
        +1

        Similar problem I was in. I pay $44.95 for 1TB and it's been bloody amazing for years.

        But there was a $39.95 12/1 limited NBN deal posted on OB recently which would put me in front not including the ~$220 modem I'd need to buy :S

    • FW190 on 06/09/2017 - 01:10

      I have the same experience as well, I used to get 12-15mbps sync speed on ADSL2+, after my area was installed with FTTN, my sync speed dropped to 5mbps (and I lost sync for a whole week prior to that).

      like you I was going to sit it out until the 17th month, but it is as if NBN is trying to coerce me into switching over………

  • Blugok on 04/09/2017 - 20:27
    +5

    NBN in Australia is a joke
    100mbps

    You might argue that we dont need full 100mbps to enjoy the net, but still… if other countries can reach 1gbps. Why cant we enjoy that too?

    • cdaddy on 05/09/2017 - 00:18
      +2

      Yup they should have done it right first try.

      • Ultraman on 05/09/2017 - 01:02
        +2

        LOL it shouldn't even be called the NBN anymore after it became a dogs breakfast. I vote for a new name for it - hmmm what should it be called?

        • theraque on 05/09/2017 - 08:07
          +5

          NNN - National Narrowband Network?

    • JTTheMan on 05/09/2017 - 11:25

      My thoughts exactly!
      At first 100Mbps sounded very fast but in reality it is just standard around the world at the moment (2017).
      Gigabit speed sounds very fast and should be the target. It might even be standard around the world in 10 years time or even sooner.
      I can now imagine 2027 when Kazakhstan is running on 1gbps and Australia is still struggling to touch 100Mbps, very sad.

    • Lockieasy on 05/09/2017 - 16:53

      Tell me about it.

      My friend who lives on Northern Beaches in Sydney gets 112mbps and that's on Telstra cable! He's a big gamer and told me he nagged and nagged them for months for faster speeds and eventually they gave in.

      It makes me wonder if NBN was even worth it when 100mbps seems like a far cry and even buying the expensive speed boost packages hardly works.

      • JimmyF on 05/09/2017 - 22:55
        +1

        and told me he nagged and nagged them for months for faster speeds and eventually they gave in.

        Then he pulled your leg…. 100mb on Telstra cable has been around for years!

        Its 100/2 plan, but you get around 112-116 and 2.5 on the speed tests.

        So your 'friends' 112mbps is nothing new or special. Its Telstra cable with the speed pack. Standard cable is 30/1.

        • Lockieasy on 06/09/2017 - 12:07

          Fair enough. I've always been stuck in places with trash tier ADSL2 (currently to game online I have to use my phone's 4G because it's so bad) so never looked into it. :P

          I clarified with him about it last night since it was a few years ago that I heard the story.

          He said they upgraded him to the plan you mention but at a $20 discount since they screwed up the initial installation, leaving him without internet during exam time. This was after he complained to them enough of course.

        • JimmyF on 06/09/2017 - 18:23

          @LockieF: Free speed boost can be had for sure if you nag them enough. They also offer it as part of the 'package' from time to time.

          I'm on Telstra HFC cable, I have the free speed boost, it was part of my offering. The problem is, moving to the NBN means I get screwed! To get 100/40 NBN plan with the same data I get today, means mega dollars extra a month!

          So I won't be rushing to the NBN, got 18 months to work it out I guess.

    • UltimateAI on 05/09/2017 - 23:18

      You make me laugh, sure that is an issue but the biggest issue with fraudband is the business model and the CVC fraud by isp's. People saying we should have 1gig have no appreciation of the landmass and number of low populated towns.
      Years of government inaction also contributed to this mess. Rolling out fibre should still happen, but seriously would be impossible in under 20 years. think of the country folk,

      FTTN or FTTP can both have crap experiences if CVC is under provisioned. If your area is full of old people your set, if it is full of teenagers your stuffed.

      You can blame FTTN and argue it is insuperior (which it is) but in real world the tech is fine.

      Also think about he trunk size and the minute size of our overseas links (given most content is still offshore) and be thankful everyone doesn't have 1gbps at home.

  • payless69 on 05/09/2017 - 05:40
    +1

    I have recently changed from Telstra 25/5 to TPG 100/25 I have fibre to my house.

    Telstra charged me $73 inc useless phone off their modem (noisy, very slow to get incoming calls) 100GB and 3 free top ups but they took hours on the phone to activate! Went through 3 modem until the large white monster arrived and finally sort of worked.

    Now TPG charges me $89 and I have a working phone hooked to the fibre box and the link speed varies from 25/33 to 77/25 yes you have read correct, sometimes uploads are faster than downloads. Also unlimited calls to all Oz numbers except 13's plus 100 int minutes. All up a fair deal. (500 Gig)

    Practical internet surfing is much slower on TPG. Some pages take 10 seconds to load.

    I had TPG long time ago in the old days of adsl and they were great. I made the decision upon a Choice magazine giving TPG an 80 % approval rate vs Telstra bottom 60%

    Of course it is daytime congestion surfing at night is quite ok.

    Anybody got similar experiences?

    • JimmyF on 05/09/2017 - 22:57

      and the link speed varies from 25/33 to 77/25

      Are you sure you have fibre? That sounds like FTTN crap, not FTTP.

      • UltimateAI on 05/09/2017 - 23:09
        -1

        Not with those upload speeds, must be fibre.

  • wagonweel on 05/09/2017 - 06:42

    I too changed to NBN (fiber to the home) from TPG ADSL2+, and had to upgrade as the base NBN speeds were lower than my ADSL. GF signed up for MyRepublic (FTTN) and her speed averages 30-35.

  • Danthemanz on 05/09/2017 - 08:10

    Change to a different non unlimited provider and get a plan of 25Mbs or greater.
    That is your option.

  • PAOK11 on 05/09/2017 - 09:02
    +2

    you think TPG is pushy try iinet. I said let me think about it & call you back. lady on the phone; "this deal is only valid for this call I can not guarantee this deal will be available when you call back. Nearly fell for for it but terminated the call instead haha

  • tkdbboy on 05/09/2017 - 09:08
    +1

    I recently got onto Optus FTTN NBN coming from Optus Cable.

    50/20 plan , unlimited downloads at $80 per month. Free modem and install.
    Speed test gets me around 45/16.
    Not the best bargain but has been headache free … so far

    Beats my old 25/~1 cable speeds. Its an improvement, but lets face it … It's a half assed job that should've been done right 5 years ago.

    I visited a friend in rural Japan 3 years ago who had around 100mbps synchronous with a generous download amount and was paying $30 - $40 a month.

  • JTTheMan on 05/09/2017 - 11:18

    I think based on the details you have given it should be a straightforward move back to TPG ADSL and tearing up the contract.
    Have you tried speaking with TPG yet?
    Be careful when you call and stand your ground, simply say you were happy with their ADSL service and not happy with the NBN service, full stop. Don't let them convince you otherwise, with extras/discounts etc. as I am sure they will try.

    The NBN has been a massive failure by all parties involved!

    Edit: I've just seen some of the other comments and it looks as though ADSL is gone once you've let it go?
    Good luck trying to get the government supporting the customer being forced onto the NBN!

  • MiaSanMia on 05/09/2017 - 14:04

    I am with Dodo and thinking of switching to TPG & now seeing this post :( Dodo is ridiculously patchy, not only it rarely reaches 12/1 as advertised but also completely unavailable at different times daily, especially the mornings. Speed test is shockingly all over the places, from nil to 11mbs. what else can we do?

    • scrimshaw on 05/09/2017 - 15:47
      +2

      Aussie Broadband?

      Cheap Unlimited NBN plans are only achievable when the RSP is under-provisioning their customers. Take MyRepublic for instance who are providing cheap fast internet but are definitely not getting rave reviews about fast internet (do note: your mileage varies depending on which POI your house hangs off of, some suburbs are not as congested and some MyRepublic customers are getting the full 100mbps bandwidth)

      RSP's make a profit by buying a small pipe, but taking on lots of customers by giving them cheap $60 Unlimited usage plans and then crossing their fingers and hoping that only a small fraction of them complain.

      Most people are coaxed into 12 month or 24 month plans so this type of business model relies on huge throngs of customers, some happy and some very unhappy about their service. Thankfully, you can complain to the TIO and the RSP should waive the contract for you.

      • brawndo on 05/09/2017 - 18:55
        +2

        coaxed.. I see what you did there

    • ShortyX on 05/09/2017 - 20:29

      I am with Dodo

      Why did you go with them in the first place?

      • MiaSanMia on 05/09/2017 - 21:19

        Was in an adsl 24 month contract & they convinced me upgrade to nbn for no extra cost

  • Kranbone on 05/09/2017 - 18:11
    -1

    So lucky I didn't make the switch

  • lostn on 05/09/2017 - 20:28
    -4

    You could roll back but you'd only have 18 months before you're forced to switch to NBN. The copper and cable networks will be switched off after NBN is active.

    • JimmyF on 05/09/2017 - 22:58
      +2

      Why don't people read the comments before posting!

      As explained a million times, you can't roll back once you go NBN

      • lostn on 05/09/2017 - 23:39

        I should have rephrased. I should have said even if you could go back..

        I don't know if you can or not but even if you could, it wouldn't be a long term solution anyway. That was the point I was trying to stress. Whether you can or not is of secondary importance.

        • JimmyF on 06/09/2017 - 07:37

          I don't know if you can or not but even if you could

          As above, already been answered a million times.

          You can't, and yes you are correct, even if you could go back, in 18 months time you'll be rolled over to NBN again!

          I'm on HFC Telstra Cable, getting 100/2. My area just went 'NBN ready', but I'll ride out my 'old' internet connection for 18 months. Hopefully, by then, they will have sorted out the CVC issues aka speed issues.

      • jorf on 06/09/2017 - 11:58

        It's even worse than that. You can't even (on Telstra at least) change your current plan or add data packs to your existing plan once you're in an NBN activated area.

        I was excited for NBN until it got ruined by Captain Clueless and his band of inept/corrupt Liberals. We had Telstra cable that had a rock solid connection, the only problem was Telstra's anti-competitive pricing. Moved to NBN, over the SAME cable, now get 20+ dropouts a day, some lasting for hours at a time. And the country paid for this "improvement". Thanks Trumble.

  • cushydeskjob on 05/09/2017 - 22:34

    I signed with TPG NBN 25 on a monthly term about six months ago in a northern suburb of Canberra. I have fibre to the premises. I don't think I got near 20 mbps once in all the times I did a speed test and usually it was around 12. Finally I got jack of paying for something I wasn't getting so I switched to Aussie Broadband about three weeks ago, from which time my connection has been tops and all the error messages I was getting on Foxtel have vanished. My $0.02 worth is to exercise your cooling off rights and vote with your wallet.

    • lostn on 05/09/2017 - 23:40

      I hit 25 on HFC.

  • bdl on 05/09/2017 - 23:42

    The T in TPG stands for Tightarsebackhaul

  • GregMonarch on 06/09/2017 - 01:09

    Depending on your download requirements, you could first try and get the plan cancelled based on the fact it's useless. Then go to Optus mobile broadband which is faster than most people's home internet:

    a) $70/m for 140GB on a 12 month plan
    b) $70/m for 100GB on a month-by-month basis with no contract
    c) $70/m for 100GB on a 24 month plan, but you get a 128GB iPad with BOTH wifi AND cellular

    All with unmetered Optus sport viewing and music.

    I did the 3rd one, sold the iPad for $530 (Gumtree, facebook, supermarket noticeboard, etc. so no ebay fees to pay and no scammers to deal with). Which brought my monthly cost over 24 months down to $47.92/m ! That would leave you with $32.07 saved per month compared to what you were paying before - use it to get a cheap mobile SIM from Kogan, Aldi, etc. with unlimited calls & SMS for phone.

    I sold the iPad too early too. I could have got more for it, probably $560-$570. But it would have only taken my monthly cost down by a fraction more, and I just wanted to sell it fast.

  • vicosads on 06/09/2017 - 08:30

    My original nbn plan was 100/40 with iinet, was getting congested speed of 1Mb or less during the evening that would even struggle to open a webpage, while getting the full 100/40 latenight/early morning. They refused to let me cancel the contract without a fee until i submitted a Telecom ombudsman complaint then 3 days later iinet contacted me and allowed a cancellation of contract without fee.

  • chumlee on 06/09/2017 - 13:04

    Thanks for all the comments. I have 6 months before my adsl gets cut off and I have to join the nbn and all the comments have useful in deciding who not to go with. Currently my adsl is with TPG but based on feedback here I will not go NBN with them

    At this stage Aussie Broadband and Telstra seem the best bet

  • ultraboyz63 on 06/09/2017 - 13:30

    Why does everyone on OzBargain love Aussie Broadband so much? To get my current speeds on vdsl 2 with no unlimited data I would be doubling the cost. Why is it so great?

    • OzzyOzbourne on 07/09/2017 - 18:32

      Because we have the most liveable cities in the world, so it must be good right?

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