Tenant Complains about Cold House

LDadidalol on 15/07/2017 - 08:51

Hi all

Long story short, a while back I decommissioned an existing gas wall furnace (think 20 years, no longer safe and expensive to replace) and rather than replacing it with another wall furnace, I opted to install a reverse cycle split system air con in my 2 bedroom rental unit located in Melbourne.

The air con was installed in the living room, C5.0kW H6.0kW which I've been told is quite powerful and sufficient for cooling and heating a 2 bedroom unit of this size.

I've had a new tenant moved in 3 months ago, who has since made a complaint to my rental agent that the property is too cold, especially in the bedrooms, and is making her joints ache. The previous tenants lived through last winter without any complaints about being cold since the reverse cycle was installed.

I'm not certain what I should do at this point. The agent told me that as long as the air con is working fine, which it is, I have done my bit and provided a source of heating, whether the tenant chooses to use it or not, or have to use additional portable heating options for the bedrooms is not my responsibility - is this correct?

I am concerned that if I do nothing and the tenant intends to break the lease, there will be additional costs involved in trying to find another tenant for the property.

Has anyone come across this kind of situation?

What do you all think?

Home & Garden

Comments

  • Axelstrife on 15/07/2017 - 09:02
    +61

    Sounds like a bitchy tenant.
    If AC is working then use it.

  • oscargamer on 15/07/2017 - 09:24
    +1

    Buy some cheap wall mounted plug in heaters for the bedrooms. Claim on tax.

    • Amaris on 15/07/2017 - 11:03
      +85

      Why? If the tenant wants more heat, she can buy heaters and take them with her when she moves to her next house.

      • oscargamer on 15/07/2017 - 11:20
        +9

        Because it won't cost too much. The OP can DIY the installation. Can claim it all on tax. The house benefits as it now has more assets. The tenant will likely stop whinging. OP gets the moral high ground.

        I reckon that's a win-win.

        That's what we did in our IP. We now live here and the heaters are lovely (and they were cheaper than cost, as we claimed them on tax)

        We got these. https://www.noirot.com.au/spot-plus/ The best bit, they are silent, none of that clicking as they turn off/on and heat up / cool down.

        • Dadidalol on 15/07/2017 - 12:54
          +12

          It's actually a great idea and it's what I'm contemplating, but I have a few areas of concern:

          1. As mentioned by someone's post below, I don't really want to be responsible if things go wrong with the heaters, especially if heaters are portable AND/OR not used in the way they are intended.

          2. If getting wall mounted units, I would actually need the rental agent to arrange for access to the property on a day that the tenant isn't there (as I don't want to have contact with the tenant) which could be difficult given I work full time, or I might have to hire a tradie which would increase costs.

          3. DIY Installation … should be easy, no? Please don't judge…I've only ever changed a light bulb… laughs nervously

          4. I've asked the agent to find out exactly what the problem is (whether it's cold with the reverse cycle on, or whether the tenant just didn't want to use it) so should hopefully have an answer soon. If the tenant simply didn't want to use the reverse cycle (e.g. because she didn't want increased electricity bills), then there's no point installing anything more anyway. I'll just have to deal with it if she breaks the lease as there's nothing more I can do for her.

        • oscargamer on 15/07/2017 - 13:46
          +3

          @Dadidalol:

          Mate, they are heaters. You turn them on and set the temp. Buy the ones that DO NOT have a timer.

          The Noirot heaters are GREAT. Simple 4 screws into the wall (depending if you have plaster or timber - you might need plaster plugs). SIMPLE to mount. Took me all of 5 mins per heater. Just make sure they are positioned correctly (away from curtains etc…) and that the power lead reaches the plug in the wall.

          Noirot also have lifetime warranty. So no issues.

          The tenant has the right to be there when work is being done. Not sure what the go is with your relationship with them.

        • Dadidalol on 15/07/2017 - 19:38

          @oscargamer:

          Thanks for the recommendation mate!
          I'll check them out in case I do need to get them and mount them myself.

          I don't have relationship with the tenant as have done everything through the agent, I think I prefer it this way but open to suggestions otherwise.

        • GaryQ on 16/07/2017 - 09:19
          +7

          Just tell the tenant that you are the tradie hired by Dadidalol and you've never met them

        • gimli on 16/07/2017 - 13:11

          @oscargamer:

          why without timer?

        • oscargamer on 16/07/2017 - 14:14
          +5

          @Gimli:

          just another thing to go wrong IMO

          if you need a timer, better get a plug in one (again IMO)

        • poppit88 on 16/07/2017 - 15:51
          +8

          @Dadidalol:

          I've got a system of similar proportions in my lounge/dining/kitchen (all open plan). Keeps the main part of the house warm as toast. It'll take the edge of the hall, but doesn't 'heat' much per say in the actual bedrooms. I have have a typical semi-house plan though - so I really don't expect it to heat my entire house.

          I finally had two little systems put in each bedroom last summer. They both got a good work out for air-conditioning during the summer, but I really only use them to take the chill of the bedroom for winter and then turn it off.

          Your tenant is probably like the many, many ex housemates who trawled through my doors over the years. They run round in shorts, no shoes and a tank top,and then complain that they are cold in minus degree temps, and want the heating turned up to 25Deg+.

          As a landlord, I really don't think you're responsible to heat every tiny bit of the house. As a tenant I'd expect heating in the main living area, and anything above and beyond that is my responsibly as a tenant.

          Frankly, I think it stinks. As a tenant you inspect the place, you can see it only has one heating system - either test it out at the inspection (or during a second inspection) if you suffer from the cold then make your decision. If it doesn't fit your requirements - move on and look for a unit/house that does.

        • [Deactivated] on 17/07/2017 - 00:21

          @Dadidalol:
          Point 1 is all you need to disuade you from providing a potential death trap.

          You never know how your tenant is going to use it, ie. Connected to a power board alongside a bedside kettle, toaster and towel warmer.

        • gozyla86 on 17/07/2017 - 01:56

          @Dadidalol:
          1. You don't need to buy anything or do anything at this point as you had done your bit.
          2. Never, never ever DIY. Something went wrong and you might not be able to recover it. At least using a proper installation services and then claim it on tax.
          3.If the tenant intent to break the lease, that is agent's responsibility and your tenants. If she want to move out before the contract end, she need to find a proper (approved) to replace her for the rest of the contract. If not, she will lost the deposit and it will affect her ability to rent another house in the future.
          4. The agents have the responsibility to relay tenant's complaints about your property to you, but it is not your obligation or responsibility.
          5. Another scenario, I also have 1 property 5 bedroom, 2 storages for rent in Pakenham Melbourne, which have only reverse cycle heating/cooling system for the lower level. The tenant was a family of 5 and they was nice. After 6 months, they approached our agent and put down a request that if we agree to install a new whole house gas heating/cooling system, they are willing to sign another 3 years contract because they love the property. Even in this case, i have no obligation to install a new system that will cost me more than 15 grands. Otherwise, i might just need to pay Marketing fee (about 300-500$) yearly to look for a new tenants.
          Hope this help

        • geoffellis on 17/07/2017 - 04:42
          +1

          @Dadidalol:

          I would actually need the rental agent to arrange for access to the property on a day that the tenant isn't there (as I don't want to have contact with the tenant)

          Which might actually be impossible. I can't speak for every jurisdiction, but most places don't have a clause that allows you to temporarily kick out a tenant to do minor work like that. you can inform them that you will be coming to do some work, and arrange a time that is convenient for them - but if i got a call from my agent asking for a time when i won't be home so that someone can enter the property, i'd say never. thats just suspicious as (profanity).

        • ronnknee on 17/07/2017 - 09:12
          +2

          @oscargamer:

          Mate, they are heaters. You turn them on and set the temp.

          Think of how much common sense and intelligence an average person has. Half the population has less than that.

          Do not underestimate.

        • oscargamer on 17/07/2017 - 09:27

          @ronnknee:

          or over estimate !

        • nikey2k27 on 18/07/2017 - 02:13
          +1

          @Dadidalol: Show her it cheap to run reverse cycle aircon over older style heat unit or other units.

        • Well Wasted on 18/07/2017 - 09:38
          +1

          @gozyla86: the obligations of your rental property are your responsibility… pass the buck much?

        • amrdeus on 18/07/2017 - 14:12

          Yeah it does just sound like a bitchy tenant. My rental places have always been cold. So I buy a freaking heater like the rest of the world.

          The only leg she would have to stand on is if she originally signed the lease with the old heater that you removed. If that's her argument then buy a cheap portable heater (I'd recommend radiant heaters). She can then put it wherever she feels cold. Then when she moves just sell it or keep it. And claim it on tax.

          I wouldn't bother with any mounting options, and I wouldn't spend more than $100.

        • poboy on 18/07/2017 - 17:48

          I fear that your tenant is a whinger. Solve their problem and they will find another. I would hold firm and see what happens.

        • Question on 29/07/2017 - 04:48

          @Dadidalol: This may be too late but those wall mounted heaters are usually cheap + terrible. The hot air usually doesnt go far from the heater as there is no fan to move it…so you have to be pretty much infront of it for it to be of any use, which really limits its useuflness.

          Some of the cheap ones are extremely low powered as well…they produce very little heat. I've sat infront of one shivering before and i had to be nearly touching the metal to feel anything. Heaters like those are very common in student accomodation where they cut costs as much as possible since the staff aren't living there.

          There's another problem with convection/radiant heaters…because there is no fan, any hot air produced goes up while cold air gets pushed down. End result : your head feels really stuffy and hot while your feet are freezing.

          A cheap portable fan heater has worked much better in my experience. Beause it blows hot air to where your feet is, the hot air goes up, warming your whole body and the air will circulate around the room properly. I have no clue whether it can be claimed on tax though.

          Have you tried using a room thermometer to measure the temeprature in the tenant's room to see just how cold it gets? Theres also the possibility that the room doesn't have enough insulation (large single pane windows, glass doors or uncarpeted flooring are the main culprits). Insulated blinds are another option. All of those should be claimable on tax as they are improvements to the house itself.

          Edit : Im also not sure why the reverse cycle aircon in the lounge would warm the entire unit. If the door to the tenant's room is closed, the warm air wont be able to effectively get into her room. And its not very reasonable to expect her to leave the door open when sleeping, changing, etc.

  • altomic on 15/07/2017 - 09:30
    +23

    Go to the Op shop and buy the tenant a jumper.

    The Tenant is incapable of buying a heater?

    • Dadidalol on 15/07/2017 - 12:55
      +3

      laughs oh only if it can be so easy!

    • [Deactivated] on 16/07/2017 - 14:37
      +1

      Yes as my Mother would say if I complained about the cold, "Well then put another jumper on Jake!" {Rolls eyes}

  • DarkOz on 15/07/2017 - 09:53
    +10

    If the room is too cold the tenant should use the reverse cycle air conditioning which is provided. Otherwise the tenant should buy a portable heater, some warm jumpers or even an extra quilt.

    She is lucky it's only Winter. What happens during Summer when the room is too hot? You should buy her a portable freezer?

    This is not your fault but since this is a business you do what's best for yourself.

    • Dadidalol on 15/07/2017 - 12:56

      Thanks. This is pretty much what my agent said.

  • JimmyF on 15/07/2017 - 10:04
    +22

    Are they using the reverse cycle air conditioning?

    Is it in heating mode? aka the sun. Don't laugh. I've seen people complain the heater isn't working and its in the wrong mode!

    What are the temps in the bed rooms? compared to the lounge?

    As above, if all this fails. Buy a wall panel heater for each room. Tell them to use them!

    Sadly its totally the wrong time of the year to buy these, they're crazy prices as its mid winter and freezing!!

    • Lysander on 15/07/2017 - 10:56
      +2

      You are the first not assuming that the tenant doesn't use the reverse cycle and therefore is cold.
      It may be that the tenant does but it is still too cold. In that case, the landlord must do something to rectify this if truly and objectively too cold.
      Your questions and advice are great - really constructive, open, and fair.
      To me, your comment is the best and most helpful in this thread.

      • Amaris on 15/07/2017 - 11:06
        +7

        If the reverse cycle AC is what was available at the time the tenant inspected the property and applied to lease it the landlord doesn't have to do anything.
        When I moved into my first (rental) house it had NO heating at all. I just went and bought some heaters and used them.

        • JimmyF on 15/07/2017 - 11:16

          @lahiruwan in VIC its illegal to NOT having heating…… Some states vary, ie WA heating isn't required.

        • Dadidalol on 15/07/2017 - 13:17
          +5

          @Lysander:

          I'm not trying to shirk on my responsibilities here, which was why that brand new reverse cycle air con was put there in the first place.

          If she doesn't know how to use it, my agent who I've asked to call her to find out more will hopefully be able to show her.

          If she's choosing not to use it for various reasons, then unfortunately there's perhaps not much else I can help her with, aside from putting in a ducted system which I am certainly NOT inclined to do. I'll just have to cop it if she breaks the lease and find another tenant.

          If she's using it and it's cold, I am contemplating whether I should do something hence this post asking for opinion and experience from everyone.

        • JimmyF on 15/07/2017 - 14:41
          -1

          @Lysander: cheap landlords can't override the law on if a heater is needed or not.

          WA no heater is required to be provided by the landlord, but VIC it does.

        • JimmyF on 15/07/2017 - 14:43
          +2

          @Dadidalol: Print out the manual for the AC, highlight the parts for selecting heating and cooling modes. Drop it off in her mailbox.

          If they are choosing not to use the heater, then WTF is she doing complaining about it being cold? Does she want some magical unit that never requires heating or cooling?

        • Baysew on 15/07/2017 - 17:30
          +2

          @JimmyF:

          Rental Housing Standards

          Many people would be surprised to know that there are no effective standards applying to rental properties. This is a contrast to most other goods and services available for purchase which must meet stringent health and safety standards.

          Because there are no standards, housing can be available for rent even though it:

          Lacks basic amenities such as a heater, running hot water, and a working oven/stove

          Is insecure because of inadequate locks on external doors and windows

          Is unsafe or unhealthy because of structural defects

          Currently, there is a shortage of affordable rental properties, and many tenants have no choice but to rent properties that lack even a basic level of amenity and energy efficiency. Tenants Victoria believes it is unacceptable that there are no laws requiring rental properties to provide a minimum level of amenity.

      • JimmyF on 15/07/2017 - 11:15
        +1

        Thanks.

        Yes I kinda feel they're not using the heater correctly in the lounge. OP said its a 2 bedroom unit. So a 5/6kw split system on heat should take the chill of the place without too much trouble at all!

        The other option could be the place is just cooling off overnight, and is cold in the morning before the OP tentant turns the heater on. Not much you can do there for that, other than leaving the heater running on its lowest heat setting, most likely 16c, or install some heating panels in the room.

        • BartholemewH on 17/07/2017 - 21:52

          Every split system I've seen in the last 15 years has the ability to turn the heat on at a set time, such as an hour before you get out of bed.

          With that said, layout of the unit can dramatically effect the ability of the unit to heat the bedrooms, hence why any reasonable tenant (including me in the past) would buy their own bedroom heater.

      • spersephone on 15/07/2017 - 12:38
        +1

        I must admit that in my classroom (I'm a teacher), I had no idea how to use the heater/airconditioner effectively. I didn't understand the modes at all and often had it blowing cold air or hot air when the reverse was what I wanted.

        Did you supply the manual to the device? The remotes make no sense unless you actually understand what the icons mean and how to make it do what you want.

        As a side note - I don't work there any more, but we were never given a manual for the model and couldn't find the information.

        • Dadidalol on 15/07/2017 - 13:19

          Yeah I did supply the manual I'm pretty sure but you could be right, she might have to be shown how to use it…

        • sillycattle on 16/07/2017 - 14:07
          +1

          @Dadidalol: I'd definitely pop over and check it's being used right. Ensure it's set to heat (not auto in case it naturally warms up in the unit) and that the temp is set high enough to test. Make sure no eco mode is selected and have a med-high fan setting. Within 10 minutes the place should be much warmer and with doors open bedrooms too within half an hour.

        • swen83 on 16/07/2017 - 19:21

          @Dadidalol: This is actually my thoughts, she just doesn't know how to use it, or is trying to keep her power bill down.

        • derrida derider on 17/07/2017 - 21:42

          Google is your friend. Brand + full model number (on the appliance's label) + "manual" and you will find operating instructions somewhere; it's never failed me yet.

          OP should print it out, highlight the relevant bit/s & mail it to the tenant - almost certainly she does not know how to use it properly (many are not at all obvious). Easy fixed.

    • Dadidalol on 15/07/2017 - 13:02

      Thanks, the complaint was made last week and I've asked the agent to call her and find out the details so should hopefully know more by Monday, otherwise might have to send the agent down to the property or pay it a visit myself and test the reverse cycle out.

      The previous people didn't have a problem with the heating last winter but it wasn't as cold and they were younger, this tenant's an old lady. I want to do the right thing by her but also be reasonable.

      • stemcell on 15/07/2017 - 13:57
        +4

        A sensible reply amongst the trolls who probably neither own a property nor any investment ones. I treat my renter's as I would expect to be treated should I be the tenant and over 20 years it's never caught us out. I look at the long term picture and if they want more heaters then I will provide within reason, I have a few properties with dual heat pumps because Tassie can get cold and often one heat pump cannot push the warmth through the whole property. I offset any money I spend and at the end of the day they are paying the power bill.

        • GaryQ on 16/07/2017 - 10:59

          I have central heating in my 3 bedroom weatherboard with 6 outlets… one in each bedroom etc.

          I don't like the temp over 22 and I can't sleep with either the heater or the fan running. Too hot / noisy. Unfortunately, my room is right next to the heater and is consistently 4 or 5 degrees warmer than the rest of the house. The back bedroom is colder and I have had different housemates complain about it - so I bought them an oil heater and an electric blanket. Total outlay less than $100 and cut out the whining. Simple decision

        • Dadidalol on 16/07/2017 - 22:47

          @GaryQ:
          Thanks for your input, your housemates should be pretty thankful - I'd be if you did that for me. Problem though is that my property is fully rented out and oil heaters and electric blankets can be pretty dangerous if misused. I don't really want to risk the tenant suing me for triping over a cord…or the house burning down…

      • derrida derider on 17/07/2017 - 21:44
        +2

        ah, an old lady. Almost certainly she'll need to have it explained and be carefully shown - technology seems to utterly defeat people once they're over a certain age (don't sneer - we'll all be like that one day).

        • GaryQ on 18/07/2017 - 13:02
          +1

          He doesn't know how to use the 3 seashells…

    • ESEMCE on 18/07/2017 - 09:19

      Excellent point about the "mode" of the RC/AC!
      I don't understand how manufacturers have not worked out a way to automate this selection reliably, but they clearly haven't…
      We had a new unit installed at work and Auto happily blows cold air into the room when the target temp is set at 23 and the room temp is 15!

  • John Kimble on 15/07/2017 - 10:14
    +7

    I reckon do nothing, you have no obligation to. If the do happen to break lease, then so be it, probably for the best as they will surely whinge about more things down the line.

    • Dadidalol on 15/07/2017 - 13:20
      +1

      Pretty much what my agent said but not in those words :)

  • [Deactivated] on 15/07/2017 - 10:39
    +6

    Go give her a nice warm hug

    • D6C1 on 17/07/2017 - 08:56
      +4

      Giggity

  • o53djz7qTPY4der on 15/07/2017 - 10:47
    +5

    I live in Melb. in a rental and exactly the situation. Old house, gas heater decommissioned and reverse cycle installed in the lounge only.

    One bedroom has an open chimney (currently blocked with a balloon I purchased ($20 or so from ebay) with no heating and the other two no chimneys but also no heating.

    It never occurred to me to complain about this to my REA or LL. I just went and bought two electric heaters - a couple of hundred dollars. It was a lot easier to organise than trying to get the LL to pay but also… I can keep them for a couple of years if I move on.

    Another reason why you may not want to is.. You become responsible for the heaters, if they break cause an accident etc the tenant will expect you to repair/replace.

    Tell the tenant to put their hand in their pocket and stop whinging.

    • Diji1 on 15/07/2017 - 11:42
      -8

      Where does OP say his house is old? It could be 20 years old based on the information they gave.

      • o53djz7qTPY4der on 15/07/2017 - 12:09
        +3

        OK, lets swap exactly for similar.

        Thanks for the constructive comment.

        He decommissioned the gas heater 20 years ago because it was [no longer safe]. Whilst still not necessarily qualifying his apartment as old it would suggest that the apartment has existed for more than 20 years as there would have been a functioning/safe heater up until the point of decomissioning.

        Nonetheless, thank you again for your constructive comment.

        • [Deactivated] on 15/07/2017 - 14:33
          +7

          lol he / she has a bad habit of non constructive comments around these parts

        • geoffellis on 17/07/2017 - 05:00
          +1

          as there would have been a functioning/safe heater up until the point of decomissioning.

          to add to this, the average life of a gas heater is something like 20 years. it's not something you should be replacing every few years. and it probably would have been under warranty for at least 5-10 years, so if it was decommissioned 20 years ago, there's a good chance it was installed at least 40 years ago. not exactly a "new" house.

    • Dadidalol on 15/07/2017 - 13:31
      +3

      I wish you're my tenant! :)

      When I was a renter, I also had a portable electric heater which I purchased and used occasionally when the main heaters weren't sufficient and took it to each place we moved to. But I have no idea whether this practice is the norm or the exception.

      The house was built in 1993, the wall furnace was decommissioned last year due to frequent breakdowns, gas leak and parts were harder and harder to find, hence the reverse cycle.

  • [Deactivated] on 15/07/2017 - 11:04
    +2

    Well its a double edged sword, no point running an AC wasting money if the place isn't properly insulated, not only is it going to kill your AC long term but the lack of insulation renders any benefit of the AC heating next to useless

    1. Is the place insulated?
    2. If not, I would consider it as it has a lot of benefits
    3. Could be just a tight arsed Tenant
    • Dadidalol on 15/07/2017 - 13:25

      Fair point. Never got the chance to check insulation as I've no ladder. Might have to get a tradie in to have a look.

    • Nicoletta on 16/07/2017 - 09:46
      +2

      Agree that insulation is important. Not everyone can afford to run heating 24/7 so keeping heat in is important. Worth checking/fixing
      to keep a good tenant (assuming they are!!).

      • GaryQ on 16/07/2017 - 11:01
        +3

        But Labor paid for pink batts to be installed and EVERYONE DIED

        • [Deactivated] on 16/07/2017 - 15:47
          +8

          Poor contractor safety caused deaths, typical cost cutting by trades people in the industry and lack of employee safety caused deaths
          it was actually a good idea tbh and made many houses a lot better off

        • iand on 26/07/2017 - 23:02

          @DisabledUser175617:
          I know of three houses that had the free insulation installed that were demolished sold and within 2 years of it being done and i saw another one that was demolished sometime in the last 6 months so i don't think it was that great of way for the government to spend my money,also my mums former house has planning permits posted so will probably be gone within the next 12 months

  • chuneeperformance on 15/07/2017 - 12:07
    +1

    Can you actually update us as to what the outcome if the tenant gets to Break the lease on the ground of it being cold.

    This will be very interesting regardless which state it is in, as I have been in similar circumstances.

    • Dadidalol on 15/07/2017 - 13:40
      +1

      Shall do.

      • quebeck on 17/07/2017 - 14:47

        Do you have landlords insurance? You should check the coverage, I'm under the impression that if a tenant breaks lease then your insurance will cover their rent until you find a new tenant.

        • Dadidalol on 18/07/2017 - 18:10

          Yeah I do, havent had a chance to check but it might be covered, might increase my future premiums though. Hoping it won't come to this.

    • [Deactivated] on 16/07/2017 - 15:50

      The tenant in all honesty has a valid point if the place is not insulated though, rugging up is an option but why should they have to rug up because the cold can get in via the lack of insulation

      1. if the place isn't insulated, heating is pointless and you'd never satisfy a stable temp with heat just being lost by going through the roof into a cold space of say 3-4c

      2. Energy bill costs, if the place isn't insulated then you're not only killing the AC faster by having the tenant running the unit at 30c to form any benefits to running it in the first place, but you are also causing the outdoor unit to frost up and over the long term it will cost a fortune to run

      I have myself had landlords fix cooling / heating issues in QLD being polite about it, it all depends on how much you are charging the tenant for the rental and the longer term effect,

  • TheBilly on 15/07/2017 - 12:12
    +2

    Ignore it. Thats just silly. Plus as others have said, you add heaters and your liable for ongoing maintenance or replacement. If tennant doesnt like it, let them leave as chances are another issue may pop up. Houses that are usually cold in winter are hot in summer, what next? AC isnt cold enough?

  • Toons on 15/07/2017 - 12:29
    +1

    This is basics of life if your cold rug up put some layers on.

    I don'y believe its your problem, the property has working ammenities,

    give in once the list will keep climbing. (will you be round there in summer to waft a fan to cool tenant down)

    Perhaps tenant is in the position (just from the making joints ache comment) perhaps in an older age bracket is deciding between heating and other things, and total income is on the line with expenses. but this should have been disclosed by property manager relating to affordability.

    It's a sad reality that prices have gone up so much people are forced into making these choices.

    Think your property manager needs to provide you some more info.

    Are they using the heating correctly or just the bare minimum?

    What are they expecting from you?

    Does cost play a Factor in making the choices. (if you put more heaters in and they are not using the AC will putting in heaters that will drive cost to a similar degree remain unused)

    Do they not understand or how to use what is available?

  • bobbified on 15/07/2017 - 13:36
    +1

    Send the tenant the instruction manual for the RC Air Con.

    I sometimes wonder how unreasonable people get through life.

  • garetz on 15/07/2017 - 14:13
    +1

    I'm pretty sure " joints hurting " due to assumed cold is a health issue, and has nothing to do with you. Your tenant should go see a doctor.

  • Cheeper on 15/07/2017 - 15:06

    My first thought is that tenant does not know how to operate aircon.
    Also some people like to get around barefooted wearing shorts & t shirt and complain it is cold in winter.
    Get the tenants to do a temp reading in the bedrooms where they think it is too cold.

  • [Deactivated] on 15/07/2017 - 15:36
    +1

    If you've fitted the system, it's the right size for the square metres of the property and it's working then they have nothing to complain about. Probably won't heat the room up to 30 degrees, which is why they are complaining.
    I live in Canberra and have no heating besides a single portable electric, I would kill for a reverse cycle…

  • shaybisc on 15/07/2017 - 20:16
    +1

    Short of insulating, double glazing and putting a draught stopper on the front door, I would get a couple of oil heaters with tilt sensors for the bedrooms. At least she won't burn the place down. But really, I would not expect an owner to buy room heaters for a tenant.

    Closing the curtains and blinds at dusk also helps.

  • cupcake on 16/07/2017 - 08:21
    +2

    God, I hate people sometimes.

  • [Deactivated] on 16/07/2017 - 08:58
    +1

    You need to follow through on getting the place insulated properly
    For all you know the last tenants had their own heaters and rugged up
    Really what is the point of this post
    To rationalise doing nothing like 'property manager' wants to.
    Yes their all a bunch of whingers , with their ' it's too cold' 'the roof leaks' or ' how do I defrost my baby'
    Just pay me my money money money mo money money money money money money money money every week Mo money money money money money

  • MartinESQ on 16/07/2017 - 09:35
    +2

    As an investment property owner I've encountered this issue.

    Is your property a top floor unit? It's possible given the age of the property that there is no ceiling insulation. For a 2 bedroom unit in Canberra I installed 6 star insulation batts for under $2000 which lifted the ambient temperature inside the apartment by about 6 degrees warmer in winter and much cooler in summer.

    Your other options would be replacing window furnishings with either heavy drapes or honeycomb blinds. For reference a 3m x 2m window honeycomb blind will set you back about $1500.

    While both of these look like expensive options they will also provide a positive return to you and the tenant. You only need the tenant to move out and lose 2 or 3 weeks rent.

    You might also be able to claim these in the current tax year depending on whether et are considered repairs or capital upgrades.

    • HeWhoKnows on 16/07/2017 - 17:04

      Mate. This tenant is having OP on. Why should OP go to such expense when a $10 heater will solve the problem in Winter and in summer a $10 fan.

      • geoffellis on 17/07/2017 - 05:19
        +3

        Why should OP go to such expense when a $10 heater will solve the problem in Winter

        Because a $10 heater doesn't cost $10 to run. They're usually about 2000w heaters. Running one for just 8 hours a day non-stop would cost about $7 a day. or about $200 a month minimum. If there is 2? 3? rooms? or they need to heat for more than 8 hours? they could be looking at $1,000 or more per month in electricity usage. And thats just for the heater(s). not including the daily connection charge or any other appliance.

        Proper Insulation is a huge factor.

  • zzap on 16/07/2017 - 10:52
    +2

    FWIW, it sounds like I am in a similar situation to your tenant, without knowing the specifics. I moved into a two bedroom place four months ago that has two split systems (lounge and kitchen area), but it is an old Victorian and it turns out there is no insulation in the walls or the roof. I constantly have both split systems on high at 28 degrees and the ambient room temperature never touches 20 degrees due to heat escaping. There was no way of knowing there was no insulation when I inspected the property.

    I have complained to the agent about getting insulation installed, and the landlord is probably thinking "but there are two split systems — what's the problem?" as many people in the comments here have said similar. It's difficult to appreciate whether the heaters are effective at warming the home without being there and assessing it directly. If the tenant IS using the split systems you installed and it's still not warm, you might have a problem.

    Why did the previous tenants move out? Was it because you installed the split systems after they complained and perhaps it still wasn't sufficient to warm the house?

    • [Deactivated] on 16/07/2017 - 15:52
      +2

      Trying to heat at 28-30c on a split system is not only going to cost a FORTUNE even for inverters but will kill the compressor fast
      they are not designed to pump constant heat out in winter, if there is no insulation you are wasting your time

      Oil heaters are the best I have found for warming in winter

      • zzap on 18/07/2017 - 18:04

        Certainly agree on the price. I don't care as much about the split systems' compressors because they're the landlord's responsibility; if there were any insulation installed in the house then his compressors wouldn't have to work as hard. ;)

    • geoffellis on 17/07/2017 - 05:23
      +1

      There was no way of knowing there was no insulation when I inspected the property.

      You mean like, asking lesser?

      • zzap on 18/07/2017 - 18:03

        Asking who?

        • geoffellis on 18/07/2017 - 23:52

          …

          the person that's going to lease you the property…

  • Dazza610 on 16/07/2017 - 11:03
    +6

    Have you informed the tenant that it is Winter?

    They have 2 options if the're cold:

    1. Buy a heater (why should you have to supply it).

    2. Put on warmer clothes. (and the new heater, that they purchased), if they want to be toasty.

    They could also just wait for Summer, so that they can complain about the heat!!!

    Some people are just a***oles

    • Dazza610 on 17/07/2017 - 11:32

      Sorry…

      I forgot another option:

      She should buy a Electric Blanket, (easiest solution).
      Especially since the main problem, as stated, "bedrooms are cold"…

      I'm trying really hard, to think of other options, mainly because I live close to the "Tropic of Capricorn" and the daytime temp hasn't dipped below mid 20's C, yet, (probably won't).

      I'm not going to get into the whole "Climate Change" debate here…
      But… Cause & Effect, is all I'm going to say.

  • [Deactivated] on 16/07/2017 - 12:23

    +1 dazza and thanks for proving your own point

  • Baysew on 16/07/2017 - 14:20

    Are the Air Con filters clean? Makes a bit difference. Might be worth checking and showing tenant how to clean them.

  • hornethomer on 16/07/2017 - 15:58
    +1

    I bet the tenant complains it's hot in summer 😉

  • eneloop on 16/07/2017 - 16:03
    -3

    Call in the bikes

  • AMLagonda on 16/07/2017 - 16:47
    +1

    Wow that air con is huge for a 2 bed unit would be quite warm and toasty, my MIL has a Panasonic C2.5kW H3.2kW Split and it's plenty in a small house http://www.panasonic.com/au/consumer/air-conditioning-ventil…

    Even though the house is warm we did put one of these in the bedroom as backup from aldi http://offers.kd2.org/pics/b3/32/b332d16b91dadda7d6258c09b6a…

    But a Tenant has no rights in a rental about heating buy their own heater ffs

  • [Deactivated] on 16/07/2017 - 16:58
    +2

    Tell her to sleep in your bed if its too cold.

  • HeWhoKnows on 16/07/2017 - 17:02
    +1

    Your tenant is obviously too stingy to buy a $10 heater so maybe buy one for them but get them to sign a receipt. In summer you buy the tenant a $10 fan. When it is returned broken, dirty or whateven deduct it from their bond when they leave or have the agent charge them for it.

  • Mike88 on 16/07/2017 - 19:05
    +3

    AC Mechanic here. As others have stated check that they are using AC and on the correct mode.
    The other thing to be aware of is the temperature setting they are using. A lot of customers will run their AC to a temperature they have in other properties.
    This does not always work as depending on where they are sensing the temperature from can make a big difference.
    I assume you have installed a high wall split and would be sensing temperature from the indoor unit located on the wall. If this is correct, they are not really designed to heat/cool multiple rooms. General sizing for AC would be 2.5-3.5KW per bedroom and depending on the living room size 3.5-6KW.
    As they have said they are cold in the bedrooms it's possible the living area is heating up to the set temp and cycling off before the bedrooms are warm enough. They may need to set the temperature a few degrees higher to get the bedrooms warmer.
    They may also be closing their doors which would stop the heat getting in.
    Hope this helps.

    • geoffellis on 17/07/2017 - 05:26

      As an AC Mechanic, i'm surprised you didn't suggest they check/clean the filters? That can be a significant source of reduced efficiency if they're blocked/filthy?

      • Mike88 on 17/07/2017 - 08:16
        +2

        Could be an issue to, was working off the basis that the AC is functioning correctly.
        Fan speed can have the same effect, most people want to run it on the lowest setting to reduce the noise.

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