Dell Expedited Delivery Is a Joke

jnathanc on 04/04/2017 - 12:18
Last edited 04/04/2017 - 12:39 by 1 other user

Have been holding off Dell for a long time after seeing all the various reviews and experiences from users all around. Desperately needing a laptop I finally pulled the plug and thought I'd give it a go..

Here's the story..
Dell had expedited my delivery for the 3rd of April however this was not the case!

So I call up Dell Support to check on the status and they've stated that the item would be delivered by the 5th/6th April..

Not wanting to cause a fuss, I said "alright and if it does not arrive I'll just call back"

The guy did not sound one bit interested in his work…

Oh and another thing, the fact that you have no knowledge of the whereabouts on your delivery sucks.. was told that tracking would only be available on the day of delivery..
Worst first experience imo

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Comments

  • hmac on 04/04/2017 - 12:39
    +6

    i think you are over reacting. It takes a while to pack the items, ship them, have them picked up and delivered. It has only been a day. Things can get delayed. Just wait till 6th of April before making such accusations. You haven't even waited till the delivery date before shaming

    • jnathanc on 04/04/2017 - 12:47
      -5

      It's actually been over a week and a half. I'm not accusing anyone or the company.

      • k-rokfm on 04/04/2017 - 12:55
        +3

        expected date of delivery 3rd of april. It is currently the 4th of april…

        • hmac on 04/04/2017 - 21:24
          -1

          my bad. I thought it was shipped on the 3rd and meant to be delivered on the 5/6th of april.

        • theHMASfriendship on 05/04/2017 - 08:26
          +1

          @hmtk:

          I accept your apology.

    • iseenya on 04/04/2017 - 14:59

      Also, my Dell desktops have always shipped from Malaysia/Singapore, not Australian stock. Is their laptop logistics process different?

  • Gronk on 04/04/2017 - 12:47
    +10

    If only some bright spark would set up some type of building where one could walk in, purchase an item and take delivery of it all on the same day!

  • grimace3 on 04/04/2017 - 12:57
    +4

    "Oh and another thing, the fact that you have no knowledge of the whereabouts on your delivery sucks.. was told that tracking would only be available on the day of delivery.."

    Nah, you can track it a lot sooner than that.

    https://eschenker.dbschenker.com/nges-portal/public/en-GB_US…

    Select "By customer reference" on the left hand side

    Select Reference Type: Sales Order No

    Use the Dells Sale order number

    You should then be able to find a Startrack tracking number there and you can track on the Startrack website

    Good luck

    • Surrealblank on 04/04/2017 - 22:05

      2nd this

      that was how I tracked my xps order

  • [Deactivated] on 04/04/2017 - 14:02
    +2

    OHHH NOOO
    The laptop you purchased hasn't been delivered…
    Late deliveries are an aussie tradition.

  • Baebs on 04/04/2017 - 14:34
    +4

    Wish Ozbargain had a cringe filter.

    • universe on 04/04/2017 - 14:38

      But then there would be no comment section

    • hmac on 04/04/2017 - 21:25

      this is gonna burn

    • ronnknee on 05/04/2017 - 09:04
      +2

      I don't think it'll stop here. Future posts:

      "Dell laptop making funny sounds, plz help"
      "Dell support sux, won't respond after a day!"
      "Dell takes too long to send replacement laptop"
      "Looking for a new laptop NOT Dell, what to recommend?"

  • AlienC on 04/04/2017 - 15:35

    It's ok bro give it some time go order a pizza and crack open a coke and just chill I know that's what I am doing tonight my head is so headachey lately from too much stressing and hurts :(

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