Great price for Vuly Trampolines. These are VERY RARELY discounted so to get them at this price is impressive. Also comes with the free shade cover. The mediums are normally $1199 and the large $1499 (plus postage).
https://www.vulyplay.com/trampoline/thunder/33
Whats the best way to get 5% off bunnings vouchers for further discount?
Pretty much every review about anything on that site is just people complaining.
One year warranty on wearing parts isn't encouraging though.
In the case of Vuly and their customer services the complaining is justified. I speak from bitter experience. There are numerous examples where people have pointed out design flaws (springs coming out of fittings resulting in injury, tent filling up with water and splitting, parts failing)and they have been told it's not covered and them must pay for replacements within the warranty period. The reported faults have resulted in redesigns, but the existing customers have been left with the problems.
I have a Vuly Thunder trampoline in my garden that is too heavy to move, virtually impossible to dismantle and deteriorating at the same speed in the sun as its cheaper predecessor. The Vuly advice is to cover the trampoline whenever not in use and not expose it to the weather…
Read the happy customer reviews before you splash the cash on an expensive white elephant.
We've had ours for 2 years and couldn't be happier with it…
I'm happy for you :) I'm one of the unlucky ones.
Why, what's wrong with it?
@jv: In the case of mine, the original tent split within a few weeks of assembly. Getting Vuly to replace it when it was literally a few weeks old was a fight. By mistake, they sent an updated tent, but minus the poles I needed to fit it. I waited months for the poles, to eventually get an original tent delivered. Tent number two lasted a while longer but also split. Poles for the new tent arrived nearly a year after my first complaint. But, the "halo" as it is called has been impossible to fit. Once under tension - and now nearly two years outside - dismantling the frame has been beyond me (and my friends) who have pulled, grunted and swore in vain, trying to get it apart. The tent has since gone through two redesigns to try and fix the original problem (it fills with water when it rains). The latest version of the tent will not fit to my frame without the halo, so I am in limbo.
I have had mine for about 4 years and it is still good. The tent cover didn't survive more than a year, but the rest is still going strong. Seems pretty safe to me. I regularly bounce on it with my kids.
It is the thing my kids enjoy doing most, so it was a good investment for me.
All this moaning seems to only be about the "tent" shade cover thingy, which is an optional extra.
The trampoline itself is probably quite OK, and it seems to be covered by a reasonable warranty.
In most people's minds, a shade roof is hardly an important criteria in a trampoline. For our family, the net and associated frame was considered similarly irrelevant - we decided that having a net causes kids to have poor jumping habits, and to over-rely on a flimsy fabric net for "safety".
In fact, when we asked other families about the nets we learnt that most of the injuries were caused BY the net and poles! And when the net started to disintegrate from the inevitable UV exposure, there were massive accidents caused by kids bouncing off the net which tore and expelled them out onto the concrete below.
Meanwhile our kids never fell off, because there was no net to fail. They simply jumped on the trampoline! When the pads died, we never bothered replacing them, and guess what… no accidents.
So, perhaps a reassessment of priorities is what's needed. From my experience with kids and tramps, I've found that what the kids want most is good bounce, and as parents our main concern is good UV of the mat so that it doesn't put black powder on the kids' clothes.
Wanky extras like nets and sun covers might actually be kind of like the rear spoiler on a Hyundai Excel at Maccas….
@llama: Actually most of the moaning - if you care to read the reviews - is the "sorry the warranty doesn't cover that but we can sell you replacements" attitude many receive from the customer service reps. I thought I was buying into a premium product, with premium service - instead it feels like I'm doing the beta testing and I'm alone if anything goes wrong. I wish I'd stuck with a Kmart special and just replaced it every few years. Anyway, I've said my piece: Caveat Emptor.
Actually most of the moaning - if you care to read the reviews
Sorry, I worded it badly - I meant the moaning in this thread.
- is the "sorry the warranty doesn't cover that
When buying something, then making a warranty claim, the most important thing is for the PURCHASER to know what the warranty covers.
So I cannot work out how you could be making a warranty claim that they reject. Put another way, why are you trying to claim things that the warranty excludes?
Their warranty document is exceptionally clear to me…
https://www.vulyplay.com/terms#warrantyperiods (and scroll down a bit to section 9)
The warranty states: "This warranty covers manufacturing faults and defects only".
@llama: The warranty may well state that it "covers manufacturing faults and defects only". But this does not replace the protection offered under Australian consumer law, where the price paid for a product correlates with the customer expectation for longevity and the requirement to be fit for purpose.
Many Vuly owners - having paid a premium price - have suffered broken springs, mat, net, tent etc within the warranty period only to be told weather damage is not covered and they need to pay for replacement parts - with the unrealistic advice to dismantle or cover their trampoline when not in use.
In my case, I spent $1500 on a trampoline with a tent that was destroyed the first time it rained. Vuly's initial response was to say "Sorry weather damage isn't covered", I argued that the tent wasn't fit for purpose and after an extended period they eventually agreed to replace it. The tent has since been through at least two redesigns in an attempt to address the rain problem. Revision 2 of the tent required a retrofit kit, that took a year to arrive and despite the best efforts of me and my friends was impossible to fit. The latest revision of the tent I'm told is not compatible with my version of the Thunder frame. I would love for my kids to be able to bounce in the shade the tent cover offered - but this is not to be.
I'm not saying everyone's experiences will be the same, just calling out that folk shouldn't necessarily expect that because they're paying Rolls Royce prices, they will get more than Fiat customer services.
As I say, I wish I'd just bought a new Kmart trampoline each time UV killed the old one, it would have been far cheaper and less painful.
The warranty may well state that it "covers manufacturing faults and defects only". But this does not replace the protection offered under Australian consumer law
Yes, it does.
where the price paid for a product correlates with the customer expectation for longevity and the requirement to be fit for purpose.
LOL, yeah - sure it does.
In my case, I spent $1500 on a trampoline with a tent that was destroyed the first time it rained. Vuly's initial response was to say "Sorry weather damage isn't covered",
So, please explain exactly how your beloved "Australian Consumer Law" has solved all the problems for you.
I would love for my kids to be able to bounce in the shade the tent cover offered - but this is not to be.
Go to Bunnings or Aldi, and purchase a stock-standard woven shade sail. Install in a suitable way, or drape over existing frame on Trampoline. Solved.
just calling out that folk shouldn't necessarily expect that because they're paying Rolls Royce prices, they will get more than Fiat customer services.
Of course not. I know nothing about the brand before yesterday, yet I could immediately tell from the look and wording on their website that they were a "marketing" company reselling low quality products at inflated prices.
As I say, I wish I'd just bought a new Kmart trampoline each time UV killed the old one, it would have been far cheaper and less painful.
Yes, I 100% totally agree.
Next time research BEFORE you buy, not afterwards.
BTW: You paid far too much for a badly designed and poor quality trampoline.
Instead of buying online, buy from a reputable store next time.
And reset your expectations of the durability of materials exposed to the weather. A "tent" of that shape and style will never survive stong wind gusts.
@llama: Actually the Australian consumer law, says:
Since 1 January 2011, the following consumer guarantees on products and services apply.
Products must be of acceptable quality, that is:
Acceptable quality takes into account what would normally be expected for the type of product and cost.
…and..
From 1 January 2012, written warranties against defects must be in language that’s easy to read and understand and include:
So, under the law as stated, I found it reasonable to assume that my purchase was "safe, lasting, with no faults" and having it my garden in the weather would "normally be expected" for a trampoline and for the cost it would not have a component fail within weeks. Knowing that my consumer guarantee could not be excluded by their "no weather damage" policy I was sure that they'd sort it quickly. Instead I had flat refusals. Two years on I've given up. The fact that the tent has been redesigned twice since points to the version I was sold not being "with no faults" and therefore it was fair for me to expect a free of charge replacement.
You're absolutely correct, the law has meant nothing in my case. Hence, I'm happy to give my time to trying to warn others and avoid a potentially expensive disappointment.
I failed to do my research and got burned.
Actually the Australian consumer law, says
blah blah
Knowing that my consumer guarantee could not be excluded by their "no weather damage" policy I was sure that they'd sort it quickly. Instead I had flat refusals. Two years on I've given up.
So the bottom line is that the Australian Consumer Law is absolutely useless. As I have stated many times on Ozbargain, every time people refer to it as some form of "guarantee against problems".
I have lost count of the number of fools here who've stated that TVs with 12mths warranty are covered for 2 years, 5 years, even longer by the mythical "Australian Consumer Law".
and therefore it was fair for me to expect a free of charge replacement.
Expectations, irrespective of how logical, are just that. In this case, the warranty does NOT cover such failures, and the wording could not be more clear.
Hence, I'm happy to give my time to trying to warn others and avoid a potentially expensive disappointment.
And I 100% agree with you. The company and their products sound like an absolute joke, and you have every right to be disappointed.
Hello Zultan,
Are you a customer that has expeinrced any warranty issues? If so please email and I will ensure your issue is taken care of right away [email protected]!
The reviews which you are referring to are products which we no longer sell, for more infrmation please check the following articles.
[Recent Vuly News Article] (http://www.couriermail.com.au/business/vuly-trampolines-is-r…)
[Recent Vuly Radio Interview] (http://www.6pr.com.au/news/the-2-million-trampoline-20161024…)
We have read and listened to the reviews over the past year and have learnt there has been some issues which really upset customers:
We have asked product review to update their review website with our new products and allocate the tent reviews to the tents themselves and not the trampoline, however we havn't had anything from them.
Joe Andon
CEO & Founder
Didn't know bunnings sell Trampolines. Not listed on their site. Is this store specific?
Apparently normally special order but they got some in, probs for Xmas?
Cheers
Does anyone have a recommendation for an altternative affordable quality Trampoline with net, preferably net to edge/or without springs?
I've been researching heavily for the last month or so. Can't find any that wow me.
I bought a $500 one from Oztrampolines last time. Dead after 3 years.
I don't think there's such thing as a good trampoline these days lol
Hello Chyawala,
The reviews which you are referring to are products which we no longer sell, for more information please check the following articles.
[Recent Vuly News Article] (http://www.couriermail.com.au/business/vuly-trampolines-is-r…)
[Recent Vuly Radio Interview] (http://www.6pr.com.au/news/the-2-million-trampoline-20161024…)
We have read and listened to the reviews over the past year and have learnt there has been some issues which really upset customers:
We have asked product review to update their review website with our new products and allocate the tent reviews to the tents themselves and not the trampoline, however we havn't had anything from them.
I suggest you give us the benefit of the doubt and at least try to see a display model for yourself touch and feel the quality and see the improvements yourself.
Joe Andon
CEO & Founder
[email protected]
Their classic trampolines are great. Ours is almost 3 years old now, with very regular use, and no issues.
We were tempted to buy the big Thunder, (double the price then and triple now), but they only offered a 1 year warranty compared to a five year for the standard version that we'd bought. It sounds like we dodged a bullet.
Thanks OP. What was the stock level like when you were there?
Maybe half dozen of each
I mean…I guess the deal is good for the brand. I think I got my kids 9ft trampoline a few years ago from Toys 'R' Us for $160 half price on sale. Its been a few years now and it works as good as the day they got it. I put a 9ft parachute from Kmart over the top for shading ($10?). Are the Vuly's really that much better than a standard trampoline?
Are the Vuly's really that much better than a standard trampoline?
What do you mean "Better"? From what I am reading here, they are standard trampoline.
Well…the price. Paying up to $1000+ vs. paying $150-$400
Yeah I know - the price is stupidly high.
And doesn't seem like durability is any better than the cheapo Chinese rubbish.
Maybe the bounce is better, I don't know.
- Open 7 days
- Will be around long time to replace parts
- CEO and owner, contactable and transparent, will do anything to ensure every last customer is taken care of.
- We care about you and your purchase, and I care always.
The bounce is heaps better.
Looks nicer then a cheap trampoline, real art and design, passion and love and gone into the development and appearance of the product.
The reviews are for products we don't make or sell anymore, relaunched the entire range, have a look:
[Recent Vuly News Article] (http://www.couriermail.com.au/business/vuly-trampolines-is-r…)
[Recent Vuly Radio Interview] (http://www.6pr.com.au/news/the-2-million-trampoline-20161024…)
Joe Andon
CEO & Founder
[email protected]
1.The customer service one of the best of any trampoline company.
LOL - is that what your management staff and marketing company tells you? Interestingly, it's NOT what your customers say online…. I wonder what's going on?
Rather than wasting time posting here, why don't you get off your arse and go kick the butts of YOUR staff in YOUR company who are alienating YOUR customer base, and causing YOUR clients to be actively NOT referring people to YOUR products?
Surely you wouldn't want people in YOUR company to be making decisions on YOUR behalf that are costing YOU market growth?
Or… should you be congratulating them, since they are acting under instructions from the CEO?
3.The reviews are for products we don't make or sell anymore, relaunched the entire range
Nobody cares about that shit, nor the (alleged) $2 million that you say you spent attempting to fix the problem.
Do you seriously expect people who bought the crappy old model to take the risk on making another purchase from your brand?
Joe, you spend massive amounts of money on marketing, and the Cost Of Sale of your products must be horrendeous. Any word of mouth recommendation or a repeat purchase is a sale that you don't have to spend money on marketing to.
It costs a lot more to get a new client than to retain an old one. So it's a bit short sighted to have policies like "Bugger those who've bought" and "Full 5 Year Warranty (on the paper the receipt was printed on)" and "If you don't like it then suck shit, coz we got your money" and "Don't worry, the marketing program will bring us new buyers".
Is the product suitable for intended purpose - you know, outdoors, with kiddies jumping on it occasionally? According to your warranty page, the answer is "nope".
- CEO and owner, contactable and transparent, will do anything to ensure every last customer is taken care of.
- We care about you and your purchase, and I care always.
Joe, you're dreaming (edited from a word starting with W).
If I owned a company and heard about my clients making comments like I've read about your trampolines, I'd be sacking a VERY large part of my workforce.
So, I reckon you have a considerable amount of PR and confidence rebuilding work to do. I suggest that you don't delegate.
Come on jump to it - let's see the unhappy posters in this thread post back here in a few days that you have resolved their problems.
Let's see a few of them post that you have done the right thing. Just fund it from the marketing budget - this site is extremely well indexed on Google, so you can get value from a free plug here.
OK, there's your challenge - an easy one for any "CEO who cares always" :-)
I had to post the above rant over a long period of time, in between other tasks. In the meantime I see you've posted a few times above.
The issue you here is that it should never have got to the point where customers are complaining about failing products, then complaining of poor suppoirt.
* Your design team needs a bullet.
* Your customer service team needs a bullet.
And you urgently should remove all those claims everywhere about your "warranty", in case some of your customers report you to the ACCC. I mean, let's see if it is misleadingly restrictive about consumer rights…
9.2. Inclusions
The product is covered for all situations that occur before it leaves our factory.
9.3. Exclusions
Owning, using, installing, erecting, jumping upon or viewing this product will void all warranties.
All exclusions are doubled if any of the above occur outdoors, in sunlight, rain, wind, or if the product is exposed to air
We will add more exclusions in sub-points here, as additional failure modes are identified
9.4.2. Successful Warranty Claims
In the unlikely event that anybody is successful, at least we'll still make profit off the delivery charges
What an absolute joke.
Thanks for your post/rant, and I'm sorry you feel this way. Let's see if we can change that.
Why don't you email me exactly what your problem is and let's have a constructive conversation about what we can do about it.
I'm here listening to you, talking to you and willing to take your suggested action about what to do to resolve your specific issue.
Yes, let's see!
Why don't you email me exactly what your problem is and let's have a constructive conversation about what we can do about it.
I don't have any problem whatsoever. It's your customers who have the problems, and I'm not one of them.
My posts are only because I see a company who's spending a absolute shitload of money on promoting itself, yet seems to have completely lost their way about what is actually important.
In marketing speak - you aren't building brand loyalty. Your customers tend to HATE you, because when your products fail, you do not stand behind them.
You are selling trampolines up to $2000 each to consumers, and when problems occur during the "warranty period" you make customers pay for replacement parts. Yeah, that's fair enough, because any failures due to use of the product are excluded LOL
I just noticed these gems on the Thunder Pro webpage:
SAFETY NET 500 test hours for resistance to UV rays.
HAHA good one - that is not even two months of daylight. What idiot decided to make that a "feature" on the webpages? And where is the test report?
If my net failed after 10 months due to UV Degradation, would you replace it for free under warranty?
Industry-leading warranties
Vuly guarantees that Thunder Pro is free of manufacturing faults and defects for
You are hiding the (complete lack of ANY warranty) behind a link. In fact, reading your published warranty policy is an absolute joke. Nothing is covered. At all.
Safety Net, Net Poles, Leaf Springs, extended warranty available for $249
And that is just an outrageous rip off. Your warranty policy excludes anything that happens after delivery. Why do you charge $249 extra to extend the "lack of coverage" an extra 2 years?
You can see, I don't like your warranty policy very much. :-)
Why are you trolling? Just going out of my way to help everyone? Are you in Brisbane?
Email me your phone number, let's talk, if needed come and visit us and see for yourself how much we care and what we do for our customers and how much we've changed our products.
We are standing behind our products, if anyone has an issue it will be resolved right away. Many customers on this page have already been contacted and have had their issues resolved.
To set afew things straight:
500 hours under a UV accelerator facility is not the same as 500 hours in outdoor sun-light. The 500 hour test is set out in the Australian standard and simulates long term use.
Vuly's warranty is one of the best, clearly outlined on our website. It's not hidden, can be clearly seen and found.
https://www.vulyplay.com/support-our-warranty
-Our trampolines start from $599 not $2000
We don't make profit off warranty delivery, it's simply our cost. Customers can pickup the replacement part for free if they want.
Our warranty rate is currently sitting at less than 3%, that puts us above the industry average and I'm proud of my team, our designs and our products.
If you want to comment future and you don't take the time out to see the products first hand and talk to me by phone or visit us, then it would be hard to justify that any of your claims are true or are based on anything factual what so ever.
I'm not going to respond future as your clearly trolling. You've got my email. [email protected]
Hi, I have to eat my words and withdraw my previous comments about Vuly. As per his invite about I reached out to the CEO and he very quickly resolved all of my issues — actually the response was much more than I ever expected. Thank you Joe and your team.
Great result. Thanks for being humble!
So I just bought one of these and then, in the usual Ozbargain manner, jumped on here to see the reviews…. Pretty upset at the start of this thread, and by the time I get down here and see and active CEO and a company trying to do right (through a convoluted not particularly right journey), I'm reasonably happy again.
How about you try replying or editing your post up top to reassure us earlier :)
Cheers
Bunnings wollongong has 10ish of each size.
Call me foolhardy but I like the fact Joe is trying his best. I've bought a medium Thunder for by 2 yr old for Christmas.
Hope you don't let me (and her) down Joe.
Again good job coming and appeasing your customers. You've won one in me.
Save yourself the heartache, don't buy a Vuly trampoline. Read the happy customer reviews before you splash the cash on an expensive white elephant.
http://www.productreview.com.au/p/vuly-thunder.html
http://www.productreview.com.au/p/vuly-2-1.html
http://www.productreview.com.au/p/vuly-10-foot.html