Just got the email from BUPA saying the $49.95 Raybans were too good to be true :-( with money being refunded due to insufficient stock.
Consolation 30% voucher for Instore and online is better than nothing I guess!
Possibly stacked with BUPA membership discount?
Enjoy!
don't place another order with them if they can't fulfill the first order
??? It was a ridiculous deal with thousands of clicks in first hour…unfortunates but not unreasonable…they can't not fulfil an Instore order…
lol
"We'll get you your refund as soon as possible, within a maximum of 30 days" !!!!
30 business days. At least 6 weeks.
Can't be trusted as a retailer. 30% is off full price items only.
They might cancel all our orders again…
Wouldn't go near them. To take a week to update customers and then offer a pitiful 30% discount on inflated prices, and take up to a whole MONTH to refund orders is unacceptable.
+1
Yea this is bullshit i just got same email and now gotta wait a month wtf
Their customer contact number is non existent. It's as if they hang up on you everytime I manage to get through. They also never respond to emails.
They are responding to comments on their facebook page
Please tell me this is a joke or I am having a dream now. They're hardly responding to the calls & emails from some of the people who were doomed in the last so-called sale, and almost all the previous purchases are still "processing" and they're pulling this one again? Ridiculous! People should be warned of such unscrupulous behaviors from certain businesses.
So have people not been refunded for there last debacle before this one?
Nope! I am one of them and I got neither sunnies nor refund yet. I tried to call them and the call was either ignored or rejected. In the end I resorted to sending them an email and I didn't even get an answer yet. That was 3 days ago when I sent them the email. Never again!
How long ago was when you first ordered?
@freewilly: December the 30th.
This is the deal: https://www.ozbargain.com.au/node/228244
It's still being processed and they aren't responding to calls. And for most of those who managed to go through, they were told their orders were cancelled and they'll "soon" get refunds. Rubbish!
@freewilly: Well, I learnt my lesson and will never go anywhere near Bupa ever if they're the last company on earth.
@freewilly: I haven't checked my email in the last 2 hours so upon opening it now I have come across this heart-melting email waiting for me:
Sunglasses order refund
Dear ————,
Thank you for visiting our Bupa Optical Sunglass Clearance website and ordering sunglasses.
As noted on our website, this was a limited stock sale and orders have greatly exceeded our ability to supply, so your order could not be fulfilled.
We will refund the full amount of your order directly to your credit card as soon as possible, within a maximum of 30 business days.
We apologise for any inconvenience and would like to offer you 30% off any regular priced pair of sunglasses across the 17 brands in our online store. Additionally, you can also use this offer in any of our 35 stores nationwide, where we also stock famous brands which are not available at our online store, such as Prada, Tiffany, Bulgari and Maui Jim. Unlike the original clearance offer, you can also use this offer in our stores with any prescription sunglass needs.
To redeem this offer, go to a Bupa Optical store and present this email or a printed copy. Alternatively, visit bupaoptical.com.au and enter the voucher code SUNNY30.
If you have any enquiries relating to this offer, please email us or call us on 1300 791 985.
Kind regards,
Bupa Optical.
No, I have no enquiries and upon receiving my refund would wish to never meet you again, Bupa. :x
Our order came through, but maybe because we chose one of the less popular free sunnies.
Delivered?
but maybe because we chose one of the less popular free sunnies
The key point there. Unless by came through he/she means email confirmation.
From the comments on the previous threads, it looks everyone got their order cancelled. Out of stock sounds like a cheap cop-out.
Sorry, the clowns at Bupa couldn't come up with a deal even if they bent over backwards.
Similarly, not much to gain here sorry.
You would have to be a moron to make another order if you are waiting up to SIX WEEKS to get a refund on a cancelled order, after BUPA took a week to cancel orders. Bad service.
This is the refund email I received from them this evening due that ……. 'soon-to-be-cancelled' anticipated deal 9 days ago:
Sunglasses order refund
Dear ********,
Thank you for visiting our Bupa Optical Sunglass Clearance website and ordering sunglasses.
As noted on our website, this was a limited stock sale and orders have greatly exceeded our ability to supply, so your order could not be fulfilled.
We will refund the full amount of your order directly to your credit card as soon as possible, within a maximum of 30 business days.
We apologise for any inconvenience and would like to offer you 30% off any regular priced pair of sunglasses across the 17 brands in our online store. Additionally, you can also use this offer in any of our 35 stores nationwide, where we also stock famous brands which are not available at our online store, such as Prada, Tiffany, Bulgari and Maui Jim. Unlike the original clearance offer, you can also use this offer in our stores with any prescription sunglass needs.
To redeem this offer, go to a Bupa Optical store and present this email or a printed copy. Alternatively, visit bupaoptical.com.au and enter the voucher code SUNNY30.
If you have any enquiries relating to this offer, please email us or call us on 1300 791 985.
Kind regards,
Bupa Optical.
I'm confused… they claim there is no stock and send us a 30% off voucher…. yet their site still lists the exact same models that they claim to have no stock of but for 4x the price…. ? Definitely something dodgy going on here
Something I couldn't figure out myself. They seem to be on suicide mode.
Take screenshot and report them to fair trading
Might just do that…
I spend 230 bucks a month on health insurance with Bupa and told them on email to refund my purchase by next week or I walk.
I've told them to honour my order OR I'll walk.
you better run.
Posting a Bupa deal now is like posting a Dick Smith deal. No one will feel "it's a bargain" or ever feel like they will provide any service or honour your purchase.
I am in the same boat with you guys
Is that why i couldn't get a window seat? It's getting too crowded in here!
I got a family Cover is with BUPA. I am seriously considering changing even if it costs a bit more with others :( :( Shame on BUPA. Everyone who's a member should call em & threaten to walk. Such a waste of peoples time.
I have two order with two different membership and both order cancelled. 30 days who will pay my interest.
What about Bupa facebook page, we surely can write there.
Never order again.
Sounds like you are losing interest in two ways!
They also offering discount of 30% using promo code??
who the idiot will try again after this experience.
Still no refund from my original order. Item is still listed as in stock. Massive scam. I'm taking my insurance money elsewhere, given I'm paying a premium for nothing. Every month money goes into their account and I really get nothing in return. This would have been the first thing I ever took advantage of as a member for over 10 years. Screw them. Terrible customer experience
They are still holing my money refunding it after a maximum of 30 days and most likely claiming the interest haha. If that money was in my account it would have gained interest in my account. They just got away with it! Anyway I sent them an email:
Hi,
A few concerns:
Why is the notice late? It was ordered 16 days before I received this response, I work in IT in the retail industry so I know how quick Bupa Optical should "Know" that the orders exceeded the available stocks. You should have cancelled the orders by then as early as 2 days and you should have never left me a very bad consumer experience.
Bupa is holding my money, people's money, for quite some time. If it was in my bank account it would have gained interest, and definitely it will also gain interest in Bupa's account. Say Bupa refunds my money, they get the interest if you get my point.
I am not convinced though that Bupa has put effort to fulfil that much orders since if it was clearly out of stock it should have reflected on your system immediately. As I have said, I work in retail IT so I know how it works.
Accordingly please process my refund ASAP, it has already been 19 days since I lent Bupa my money and I know they have no plans to pay interest.
most likely they'll just ignore this email :)
I've emailed at least 10 times and received no response despite them stating they will get back within 24 hours.
What a farce
NO way I'd order from them again!
I ordered on the 30/12/15. No delivery. No email cancellation, no reply to my multiple emails to [email protected]. Their number 1300791985 is on answering machine directing me to the website, and I've left messages anyway. I've called the head Melbourne store, who can't help, nor can Doncaster.
I managed to contact BUPA via Facebook. They promised someone would contact me shortly. They did via email the next day asking for my order number (which I'd already supplied) It has been another 5 days and no contact since. It has been over 1 month since my order.
You are very brave