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Samsung Service Day - Screen Repair $55 - Sydney and Melbourne

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Samsung Service Day - Screen Repair $55 - Sydney and Melbourne
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[Deactivated] on 07/05/2015 - 08:40 samsung.com.au (1362 clicks)
Last edited 07/05/2015 - 10:12 by 1 other user

Just heard on radio that Samsung is doing service day promotion again this Saturday at their Samsung experience stores.
Samsung mobile screen repair for $55.

I'm in Melbourne so I don't know if this promotion is national or not.
I will update with more information later.

Thanks to obanksy
Mother's Day Samsung Service Event
First 100 Screen replacements - Just $55
(A3, A5, Alpha, S3, S4, S5, Note2, Note3, Note4, Note Edge, S6, S6 Edge only)
Loads of prizes and giveaways plus a great range of Samsung Mobile products to experience in-store

Date: 9th May
Location: All Samsung Experience Stores

Sydney - 450 George St
Melbourne - Central Shopping Centre
Melbourne - Highpoint Shopping Centre

T&Cs apply, see staff in store for details

http://www.samsung.com/au/support/

http://www.samsung.com/au/next/img/popup/storemothersday.jpg

Mobile Samsung Screen Repair

Related Stores

Samsung
Samsung

closed Comments

  • adamwf on 07/05/2015 - 08:50
    +1

    Interested if available in Sydney. Please let us know when you find out more.

    • ashar on 07/05/2015 - 15:05
      +1

      Just been to the Sydney Store. Its available for sure!

      They open at 9:00 and the gentlemen from the store told me they didnt really have queues last time (in March) and that they did over a 100 that day although advertised for first 50.

      Also he clarified its replacement of the whole unit (LCD + Glass + Digitiser) and they are only charging the labour, parts are free.

      But.. he said do come early as this time they might just stop at the 100 units :/

    • ashar on 09/05/2015 - 09:22

      In the queue. . Sydney. . Long queue. definitely more than 100 already :/

  • kudoz on 07/05/2015 - 08:50
    +3

    Damnit, Brisbane gets screwed again! :(

    • scorpweb on 07/05/2015 - 10:09
      -7

      i need my screen repaired as well! oh well guess i won't be upgrading to a samsung next month if this is how they treat there customers

      • PoxyRadical on 07/05/2015 - 16:50
        +5

        Their their, their their, it's going to be OK.

    • SupeNintendoChalmers on 07/05/2015 - 10:10
      +6

      at least you get nice weather.

      And floods

    • sachz on 07/05/2015 - 11:28

      Dammit, Canberra also gets screwed again - as well! :(

      • nats on 07/05/2015 - 14:53
        +2

        Yes yours is valid, you have politicians to blame for that… ;)

  • pax on 07/05/2015 - 08:51

    bugger… just paid $80 last weekend for a replacement screen on my S3

    • wisc on 07/05/2015 - 08:58

      worst screen (for breaking) EVER!

      • pax on 07/05/2015 - 09:13

        Well, it has survived for me pretty well till my son decided to drop it from the shopping trolley, and it only affected the glass.

        • wisc on 07/05/2015 - 10:13

          1 believe 1 of about 8 people i know who had this phone didn't break the glass…amazing.

        • daydream on 09/05/2015 - 11:48

          That sounded like the inevitable happened. Only give a kid a phone if you want them to drop it ;-)

      • diondai1 on 07/05/2015 - 13:38
        +2

        Broke my friends galaxy s3's glass and tried fixing it myself. Broke the lcd, -$15. Bought an lcd assembly, -$125. In changing it, I cooked the logic board… Bought him a new moto g for 200. Never touching one again.

        • iDroid on 07/05/2015 - 14:02

          For future reference - remove broken glass quickly using hair dryer and a playing card.

          Heat the glass with the hair dryer and slide playing card under the glass (at the corner) and slowly push/work it under while heating until it's completely removed the glass.

          Clean the screen with some isopropyl alcohol and affix new glass.

          Really should only take about 5 - 10 mins.

      • Osprey06 on 07/05/2015 - 13:41

        @wisc
        Eh. Mine survived about 14+ months and a dozen proper drops (including onto concrete/tiles) before finally getting a couple of nice cracks. Still perfectly usable - hasn't broken up into a million pieces like I've seen on other phones.

        • wisc on 07/05/2015 - 13:47

          still broke! :P

        • Osprey06 on 07/05/2015 - 13:50

          @wisc:
          You say 1 of 8 people you know who had an S3 didn't break the screen. I would say that around 1 of 8 people that I know that have a smartphone haven't broken the screen.

        • wisc on 07/05/2015 - 15:56

          @Osprey06:

          fair call, but the only phone I've broken so far (and so quickly) was the s3… same with the rest of my work mates. and from like a foot from the ground too!

          dropped my s2 and nexus 5 like 1 million 5 hundred and 56 thousand 7 hundred and 13 times!

        • daydream on 09/05/2015 - 11:50

          @wisc:

          If you're dropping the phone that many times, unless it's trying to break a world record, might be time to see a doctor ;-)

        • wisc on 09/05/2015 - 15:33

          @daydream:

          yeah I did, he said I was pretty skilled keeping track of dropping the phone 1 million 5 hundred and 56 thousand 7 hundred and 13 times.

        • daydream on 10/05/2015 - 16:11
          +1

          @wisc: They should have an app for that ;-)

    • ashar on 07/05/2015 - 13:20

      Glass only? or LCD? I am looking for LCD replacement but cheapest seems to be $200ish

  • shmahoo on 07/05/2015 - 08:59
    +19

    I'll be shattered if I miss out on this deal.
    But limited deals like this aren't all they're cracked up to be.
    Deals like this should be fully transparent and no sharp catches.

    • pax on 07/05/2015 - 09:13
      +1

      Boooo!

      That was pun-tastic.

  • unco on 07/05/2015 - 09:01

    Heard the radio commercial too, it said Highpoint and Melbourne Central for the first 100 customers.
    I'm assuming they mean the first 100 at each store.

    • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:29

      First 100 customers each store

  • alchemists on 07/05/2015 - 09:08
    -1

    Nothing for us kids in the south east Melbourne area :(
    Do we know that Highpoint + MC are the only places?

  • 99altezza on 07/05/2015 - 09:09

    Is it for tablets too?

    • AssociatedRSM @ Samsung on 07/05/2015 - 09:47

      Only mobile phones for the $55 deal.

      • ashar on 07/05/2015 - 13:43

        Can you confirm if Screen actually means screen? i.e. not the piece of glass which sits on top of the LCD?

        I am hoping Samsung means screen when they write it unlike all the repair promos which dupe you by saying "cracked screen repair" while meaning glass/digitiser only

        • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:28

          This promotion only applied for most of the Galaxy and Note product.
          Please see this photo for more info

          http://i.imgur.com/sBKiMqr.jpg

          I confirm this is wholely screen replacement, not just only either glass or OLED replacement.

  • Dave1988 on 07/05/2015 - 09:20
    +1

    its for both(lcd+glass) https://www.ozbargain.com.au/node/187240#comment-2635217

    • ashar on 07/05/2015 - 13:44

      The link doesnt really confirm its LCD replacement.. its just someone's comment..?

      • krisspy on 08/05/2015 - 21:58

        oem screens from samsung are always glass + oled panel, they dont stock or supply gorilla glass by itself. That's why a cracked gorila glass always cost $300 from them

      • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:25

        This is a ln actual display replacement inclusive OLED panel, digitizer and glass.
        It would include the bezel for model before Galaxy S5 and Note 4.
        Any models begin from Galaxy S5 and Note 4 may be further charged for bezel, housing if it'd required.

  • obanksy on 07/05/2015 - 09:22
    +4

    Mother's Day Samsung Service Event
    First 100 Screen replacements - Just $55
    (A3, A5, Alpha, S3, S4, S5, Note2, Note3, Note4, Note Edge, S6, S6 Edge only)
    Loads of prizes and giveaways plus a great range of Samsung Mobile products to experience in-store

    Date: 9th May
    Location: All Samsung Experience Stores

    Sydney - 450 George St
    Melbourne - Central Shopping Centre
    Melbourne - Highpoint Shopping Centre

    T&Cs apply, see staff in store for details

    http://www.samsung.com/au/support/

    http://www.samsung.com/au/next/img/popup/storemothersday.jpg

  • Lenneth on 07/05/2015 - 09:48
    +1

    How much is it normally to get a screen repaired there? 200? 250? It might be worth posting your mobile down to a friend to get it fixed for you. Last time they ran this offer they said they would do the first 50 or something but did it for the whole day.

    • [Deactivated] on 07/05/2015 - 09:52
      +1

      More than $55
      I was quoted $180 to repair my Samsung S4 (digitizer+Glass) by a repairer in South Yarra and that was already a special price

      • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:22

        $231 for Galaxy S3, S4
        $269.50 for Galaxy S5 and S6
        Get your luck by queue the line ealier tomorrow

        • ScoMosas on 09/05/2015 - 11:31

          I was the first one @ Melbourne central… A girl took photo as well. I don't know whether they are going to publish it anywhere ;)

          Within 30 min I got call for handset collection…

      • Lenneth on 07/05/2015 - 19:19

        Yea I thought so. So worth posting down to Melb if you have a mate who will stand in line for you! =)

        Not me though :/

  • reno on 07/05/2015 - 10:25

    assuming it opens at 10 like they normally do on a sunday?

  • Draxxx on 07/05/2015 - 10:43

    Was keen until I read first 100. :(

    • ashar on 07/05/2015 - 13:23

      I am sure thats not a hard and fast rule.. they will do it more than that I think

  • Xeirt on 07/05/2015 - 11:09
    +1

    How many people will rock up at 9am? I'm not gonna have to wait for hours before just to be in the first 100 am I? Lol very tempting to go fix my S5's screen! Not really worth it at $230

    • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:18

      I'm not really sure in Sydney but there will be around 20 people's at 9 o'clock.

  • Galaxyman on 07/05/2015 - 11:10
    +1

    Another option: buy a screen on ebay and install it yourself for under $30. I've ordered one to fix a Samsung galaxy mega phone for $18. It will come with the tools needed and a stylus.

    • technowiz11 on 07/05/2015 - 11:35
      +1

      But if this also replaces a broken LCD, it will be well worth it, because a digitser+LCD are about 150$ on ebay.

    • Tuttorix on 07/05/2015 - 11:46
      +2

      I highly doubt that's the cost for it inclusive of the LCD/LED Screen. I think that's only the Digitizer and Glass.

      • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:20

        You only pay $55 for an actual new screen. Only applied on Saturday 9 May 2015

      • Galaxyman on 13/06/2015 - 23:49

        Yes, it is only the glass and digitiser and as I've found out, the lcd is firmly bonded to the cracked glass so very hard to separate without breaking it, which I've done. I'll now need to get an LCD plus the glass screen (effectively a single screen assembly) to repair the phone. So, $55 was a great deal.

  • wontonus on 07/05/2015 - 12:01

    I was quoted $250 at Highpoint to fix my Note 3 screen.
    $55? Winning!

  • almostfrench on 07/05/2015 - 13:17

    I tried to fixed my S3 cracked screen and ended up with a black screen (screen doesn't lit up anymore but still working as I touch the screen and I have response). Not sure if this offer will fix this.

    • wisc on 07/05/2015 - 13:32

      sounds like you may have unplugged the LCD when you where fixing the screen, either that or the LCD is dead… LCD and digitizer are separate.

      this deal wont fix it.

      • wisc on 08/05/2015 - 09:43

        well maybe i was wrong, from the below (see RSM associated comment) it seems as if its a new screen too, so your good to go if your LCD is damaged…(although they may not like you opening it previously)

  • Jackson on 07/05/2015 - 13:21

    Why you no galaxy nexus or s2?

  • ashar on 07/05/2015 - 13:26
    +1

    Hmm.. I am sure there will be queues…. :( I will just go down there now (Sydney) and see the staff to verify if they would really only do the 100 ;) Fat chance they might tell me otherwise… hold your breath….

  • Janko on 07/05/2015 - 13:54

    Any idea if they will replace:

    a) A non-genuine screen that's cracked, and

    b) Rooted, Knox tripped phone with custom ROM?

    Sadly the T&C are not listed online, only in store.

      • Janko on 07/05/2015 - 15:23

        Surpising, as the only reason a non-genuine screen is in there is because the genuine one cracked. But I'll take your word for it as I haven't the patience to take the risk.

    • ashar on 07/05/2015 - 15:14

      Does it turn on? If not, they wouldnt find out until its too late.. I think you will get the new screen anyway..

      • Janko on 07/05/2015 - 15:18

        Phone's all functional. Even though the replacement screen/digitiser I put on was advertised as genuine, I have my doubts due to its ease of cracking.

        • ashar on 07/05/2015 - 15:19
          +1

          If I were you, I would still try.. May be drain out the battery before you go :) cause this has nothing to do with warranty, so that should be fine..

    • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:16
      +1

      Hi Janko,
      Non-genuine screens/parts also means the phone has been repaired by unauthorised 3rd party. So there is no guarantee that the other parts on the phone are genuine.
      In case of KNOX void warranty, rooted will be not cover.
      It would cost you nearly or may over the price of new phone because we have to replaced all of components.
      Regards,
      Tom

      • Janko on 09/05/2015 - 08:43
        +1

        Thanks Tom - I feel better I didn't bother trying and it makes sense why you don't do the replacement. The screens are too easily cracked and too expensive to replace to consider paying more than $55.

        • Associatedlovebaby178 @ Samsung on 09/05/2015 - 08:56
          +1

          Yeh. You're right. Easily crack is an disadvantage compared to LCD even just 0.1mm cracked on lower layer of the screen. Also because the screen much thinner than LCD.
          It won't happen on galaxy S6 edge because they use flexible AMOLED display.

        • Janko on 09/05/2015 - 16:58

          @lovebaby178:

          That's good to know about the S6 - I was thinking abandoning the Galaxy line because I can't trust I won't fall asleep again reading an ebook on it and wake up with $300 worth of damage.

  • georgedn on 07/05/2015 - 14:14

    my kid broke my 48 inch Samsung tv last week. wish they did TV screen replacements!

    • wisc on 07/05/2015 - 15:57
      +1

      time for a 58 inch Samsung!!!!

    • [Deactivated] on 08/05/2015 - 05:21
      +1

      Pretty sure they do. Just not for $55.

  • AssociatedRSM @ Samsung on 07/05/2015 - 14:33

    To clarify - "Screen Replacement" includes; LCD/LED/display, touch screen, glass.

    So yes, a several hundred dollar part for just $55, serviced within store.

    Just a note; this is hyping up fairly quickly so please bear with us on the day :)

    • [Deactivated] on 07/05/2015 - 14:42
      +1

      From your wording means it is not limited to 100 then? :)

      • ashar on 07/05/2015 - 15:21

        Dont pick on nice people :) they might change their mind…

  • mrdk on 07/05/2015 - 14:45

    Yesssss!

    I had my screen replaced last service day and cracked the screen 2 weeks ago.

    First world problems….

    • nats on 07/05/2015 - 15:00
      +3

      Never seen someone, so happy to have cracked their screen before… Lol

  • CVonC on 07/05/2015 - 15:00
    -2

    My screen is not broken. But I've always hated my white Note 3. Do you reckon they'll change the front face for me? I can even supply the front face…

    • aurotaro on 08/05/2015 - 08:41

      So why'd you buy it?

      • CVonC on 08/05/2015 - 14:21
        +1

        For $350 brand new back in early 2014 would you say no?

        • aurotaro on 08/05/2015 - 14:35

          if I hate a product, unless I'm trading it for a profit I don't see the point of weather it's cheap or not

        • CVonC on 08/05/2015 - 14:41
          +1

          @aurotaro:

          The colour mate not the product

    • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:10

      Sorry mate, you're unable to change original colour of the phone if you want service at Samsung stores.

  • neonlight on 07/05/2015 - 15:03

    First 100 or whole day event? I hope not to be the 101 person.

    Recall people saying it ran whole day, as they still accepted more than 100.

    Also I think if you run a custom ROM you better flash it back to stock else don't won't do it for you

    I missed out last deal really want to get on this one with cracked S3

  • rbaraz on 07/05/2015 - 15:26

    I have just sent my phone to repair through vodafone store as I have been having flickering screen issues and just rang them up to find out what the status of it and they said that the device had been rejected to be repaired under warranty as lucky me dropped it 2 days after I went to the store but did not give it to them as i had not backed it up so i took it home and find out there is nothing to backup and 2 days later i drop it and there is a small crack in the corner. how lucky.

    it gets worse, vodafone will send me the phone back but i won't get it back before sat where i will miss out on this.

    Just rang the store and their customer service level is so unpleasant (my main reason to not go for another samsung) and they said they can't book it in for me for another day even if I am one of the first 100.

    oh well, tough luck i guess from all aspects.

    • DvD on 07/05/2015 - 15:56

      thanks mate - ticked 2/3 boxes. wont brother

    • wisc on 07/05/2015 - 15:59
      +2

      how would they know if you ran a custom ROM and why would it matter for a screen!?!? its not like its even a warrantee repair either!

        • neonlight on 07/05/2015 - 16:46
          +1

          Just say no and you have no idea waht is download mode never used it.

          I'm new to Samsung

        • stirlo on 08/05/2015 - 01:42

          I worked for Telstra in the past and Samsung supplied a custom laptop with their recovery software on it for the repair technicians. The software could detect a rooted phone automatically. I imagine they use the same software in their stores. If your phone has been rooted there's no point trying as they can easily tell even if you restore.

        • angelkulit025 on 08/05/2015 - 09:58
          1. This Offer excludes any warranty or out of warranty repair of any description which is separate to, in addition to, or
            unrelated to, a Screen Replacement. Warranty repairs may be performed by a Samsung authorised service centre in
            accordance the terms of each Participating Product's warranty (as applicable) but are separate to Screen
            Replacement repairs performed under this Offer.

          This is clause number 5 of their terms and conditions which to my understanding is they shouldn't care if your phone is under warranty or not but instead their main job is to replace the screen.

          Rooted phone voids warranty but they should still replace the screen under this offer.

    • Dave1988 on 09/05/2015 - 23:23

      i wish i could have read it….waited in queue for 2 hours, to get told its international version and offer doesn't apply to it….but they gave this nice free water bottle and a flash drive with micro usb, so it was not that bad..

  • [Deactivated] on 07/05/2015 - 16:17

    Sweet. Might get my limited s3 fixed now. Kinda ran over it by accident as I didn't realize that it fell out of my pocket in the driveway and I reversed over it.

    Still synched to kies so its main board is still good, just need the amoled, digitizer, glass replaced at front and a rear glass for camera.

    I was quoted 240 plus possibility of costing 320 this will save me heaps.

  • ashar on 07/05/2015 - 16:19

    http://www.samsung.com/au/pdf/samsung-service-day-terms.pdf

    Doesnt say has to be Australian model… are you sure about that?

    "Participating products" S3 (i9300)

    • neonlight on 07/05/2015 - 16:53

      i9300 and i9300T are the Australian models. Pretty sure imports are not accepted. I got mine from Vodafone so its local for sure

    • Associatedlovebaby178 @ Samsung on 09/05/2015 - 00:03

      Your phone must be from Australian stock which could get from contract or purchase outright in order to get service at Samsung Australia.
      Bring your purchase receipt or confirmation from carrier when come to the store for service/repair

  • Jo5228 on 07/05/2015 - 19:50

    Great find! Just wondering would this include the brezel??

    • supnigs super skids on 07/05/2015 - 20:16
      +1

      I'd like to know as well. My note 3 screen is delaminating and frame is beaten up

      • neonlight on 20/05/2015 - 10:28

        After screen replaced the SIM card no longer recognised

        I'm now trying to get this sorted and its causing lots of drama.

        The phone is no longer usable, everything is NO SERVICE.

        No one picks up the call @ George St, don't bother. I'm going ACCC for this one if they don't do anything.

        Phone appears to have its IMEI changed, and its invalid for Australia region

        They did something really dodgy

  • currentfad on 07/05/2015 - 19:53

    And this costs 50yuan in China every day, equivalent to $10.

    • stirlo on 08/05/2015 - 01:44
      +1

      No warranty though… Also you have to travel to China…

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