A buyer has opened an eBay case against me. Need advice.

carolina88 on 04/05/2015 - 23:13
Last edited 29/05/2015 - 15:04 by 1 other user

Hi all,

I have had my ebay account now for many years and have 100% feedback score as well as being a top-rated seller.
Recently i sold a psp on ebay. I put up photos of the psp turned on and took photos of it externally also (front, back view).
The buyer received the item today and has now sent me a very rude message claiming that i am a scammer and that the psp does not even turn on.
He has opened up a case against me indicating that the item bought is significantly different to the listing thus placing the amount he paid on hold in my paypal account.
I am not sure what to do in this case as i know for sure the psp was working - i have the photo i took of it turned on which shows that it was taken when i made the listing.
I am wondering if i should close the listing and refund the money once psp has been returned or push forward my point of view on the case. I really don't want to have my feedback score affected by this. What are the chances of seller winning cases like these?

This was my description of my listing:
Sony PSP-2001 Console with power supply
Selling with 1 game: FIFA 06
Comes with 32 MB Memory Stick & Memory Stick Duo Adapter.
Seems to work fine and apart from the normal scratches from use it's in pretty good condition.

These are the conversations i have had so far with the seller:

Buyer:
What the fk are you playing at mate… the psp DOESNT EVEN WORK……
Even when i took the fake battery out and put a real on in its not charging or turning on!
You scamming dog!!!
Im opening a case with paypal mate

Me:
Hello
Firstly let me say that there is no need for you to talk to me in that way.
I am definitely not a scammer as my feedback proves.
The item was working 100% fine before and when it was sold to you.
This is evident in the photo that is shown in the listing, of the item clearly on.

Buyer:
I speak to you how ever i want. Yes you are a scammer because its not working at all no its not charging its not turning on… nothing!!!! This is absolutely bullshit!

Me:
Well i can say you are being very rude, especially since what i sent you was as described.
As i said the psp was working, once again as is evident in the photos. I really don't know how you can dispute that, it's clear proof and would actually work in my favor in this paypal case that you opened.
I even have a time stamp saved of the photo which shows that it would turn on and was in working condition at the time of my listing.
I'm sorry if it didn't work for you, i'm not sure why that has happened as every time i turned it on it worked fine.
Once you send back the item exactly as it was sent to you with all items i will check it and if i am satisfied with it's condition i will close the case returning your money.
I am not a scammer, i am an honest person who has always tried to list items as i have seen them and from my feedback that i have had for many years my buyers have been satisfied.
Once again sorry that you are not satisfied. Please send back the item, as it was sent to you (with tracking).

Buyer:
Firstly… why would i lie and say its not working? HOW THE F*** would that benefit me in any way? I want the f****** psp HENCE i brought it and you think i would f*** around with all this if it did actually work?

NO… i wouldnt! You are a clown trying to rip innocent people off and i have proof because you said its in perfect working order yet when i get it? It doesnt work WHAT SO EVER… Its not even bloody charging for christ sake so its VERY unlikely that this had happened during postage! I dont care if you have photos with times of it turned on… its called photo shop. Il send you a f****** video of me turning it on whiles its plugged in the the power plug and nothing happening not even the light comes on..

You think your going to get away with this hahaha you have no proof im the one with the broken psp you said was working!

You can refund me $10 for postage then i will send it back to. You can see it doesnt f****** work and refund me the rest which is $50!
And i will still be making aure i leave shit feedback on your account because are a f****** joke!

  • Latest update to those interested. Buyer is now stating postage will cost him $23.50 to send due to weight and that is without tracking. He is expecting me to refund this back to him.
    I have told him I won't be doing that as it should weigh the same amount as when I sent it to him which is only about $8. It weighs 500g.
    Waiting for the next abusive message now. I have reported him to ebay and am waiting for the response.

UPDATE:
The buyer has since escalated the claim. I spoke to paypal and told them my situation as well as my suspicions of him sending me back a different faulty item. They basically told me it was unlikely that I would win the claim as there was no way to prove the item was working when I actually sent it and that it wasn't damaged in transit. In terms of gdtting back a different item i could appeal the case within 10 days. For this reason I have decided to offer the refund of the product only once it has been returned as it was. I have reiterated that it must come with tracking as per paypal conditions. If it doesn't arrive by the 15th the case closes with no refund to buyer. Buyer is furious about this and keeps telling me to pay up first so will have to wait and see if he actually sends it. On the plus side I also spoke with ebay who have assured me if he leaves feedback it will most likely be removed due to their extortion policy.
I have definitely learnt my lesson in this case with taking photos of serial numbers however I don't particularly feel like selling electronics on ebay anymore.

Poll Options

  • 7
    Refund money
  • 233
    Push through with claim
General Discussion

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Comments

  • 2jzzzz on 04/05/2015 - 23:23
    +6

    Don't refund him, make PayPal decide. Worst case is he will have to return it to you.

    • plmko on 05/05/2015 - 00:49
      +3

      Nah worst case scenario is he will return it to you maliciously destroyed as 'revenge' (very likely he will too and there's nothing you do about it).

      • carolina88 on 05/05/2015 - 07:00
        +3

        Unfortunately going by his attitude I think you may be right. It's only $50 so not a large sum of money but I don't want my reputation as a seller tainted because of one uncooperative buyer. He said he would be leaving negative feedback either way though.

        • tomclancy on 05/05/2015 - 12:21
          +35

          Negative feedback is not that big of a deal anymore. Buyers regularly buy from 95%+ sellers because they know there will always be that buyer who leaves negative feedback. Make sure you reply to the negative feedback in a professional and understanding manner. It won't affect your sales and drops off after 12 months.

          Also, if PayPal [wrongly but likely] decide against you in the dispute then feel free to open a case with the Financial Ombudsman. I've done this and I've never seen PayPal react and respond quicker. I had my funds deposited back into my PayPal account within 24 hours "as a gesture by PayPal for having such a good and long-standing history" with them. Pretty sure it didn't come out of the buyer's PayPal account so it was a credit from PayPal's coffers. Worth a shot and it is a relative quick and easy online form.

        • whodidthat on 05/05/2015 - 13:37
          +5

          @PBG: Same here, Paypal run faster than a speeding bullet when FOS (Financial Ombudsman) gets involved.

          Funny, Paypal always say it's a "one off" followed by ther reams of spiel about how you agreed to their terms.

        • tomclancy on 05/05/2015 - 13:41
          +1

          @whodidthat: Yep. It sucks that it has to be that way. In the ordinary course of business PayPal take days to respond to your queries and more often than not give computer-generated responses with no real substance or understanding of your situation. They don't explain themselves or their decision… it is just decided and that is that. But when the FOS gets involved then it's first class treatment - how they should be treating their businesses all the time.

        • whodidthat on 05/05/2015 - 13:48
          +2

          @PBG: Yes, great pity that neither ebay nor Paypal treat regular businesses as their customers (which they are!).
          I often wonder if they treat bigger businesses (such as Good Guys) in the same way.

          Both ebay & Paypal are not the best trading partners to have.

        • watterson26 on 07/05/2015 - 13:45
          +1

          @whodidthat: Totally agree, eBay is not really that fair place to trade. But there is no other website to compete with. What other option do we have? In eBay's mind, customer always right. eBay spoiled those customers to become even unfair place to those sellers.

        • whodidthat on 07/05/2015 - 15:00

          @watterson26: The thing is, sellers are ebay's customers. Not the buyers.
          So, if the customer is always right (as far as ebay is concerned) then that should mean sellers are always right ;)

          I agree about no other viable competition. Oztion (now quicksales - which should be called slowsales) had the ideal opportunity to hammer ebay back in 2006, but they failed. In USA, they at least have a few viable options.

          The only thing to do, is to have your own website and try to steer people towards it (if you sell items regularly).
          That, at least, is much cheaper than it used to be.

          A lot of people are choosing individual websites these days, particularly if they've had a bad time with ebay.

          I know ebay are not happy with Alibaba https://11main.com/

      • [Deactivated] on 08/05/2015 - 09:33

        Worst case scenario is actually them returning an empty box and keeping the product.

        I heard about that happening to someone selling a Chanel bag. The buyer sent back an empty Chanel box and kept the bag.

    • Tech5 on 05/05/2015 - 13:11
      +4

      Paypal usually always rules in favor of the buyer. Sometimes, they aren't even required to send it back (with proof of postage) before paypal sends the money.

    • ronnknee on 05/05/2015 - 17:37
      +2

      Hijacking the first comment.

      Buyer is now stating postage will cost him $23.50 to send due to weight and that is without tracking

      All parcels with Australia Post have tracking numbers unless he means no delivery with signature. $23.50 is a bit absurd; is he sending you a boulder? It should only cost around $10 for up to 1 kg.

      Proceed with the PayPal claim. Stay courteous and professional at all times.

    • Kempe on 06/05/2015 - 19:32

      Is the scam not that the buyer will return a similar broken unit so keeps the working one free of charge?

    • shamid202 on 08/05/2015 - 11:53
      +1

      get hes phone number from ebay and call him/her on mobile. i have had same issues by calling them they will know you have their contact number and they wont do anything stupid

  • carolina88 on 04/05/2015 - 23:28

    Except he is refusing to return it to me until i pay for his return postage which i do not want to do.

    • 2jzzzz on 04/05/2015 - 23:34
      +1

      This is why you pay PayPal fees for I guess. Let them decide. There are so many scamming buyers.

    • Tal_Shiar on 05/05/2015 - 01:37

      I have had someone claim i "knowingly sent them a defective game" it was a fitness game with sensors, it worked when I took it off after testing it. They refused to send it back even after I offered to work with them to get them a refund. Went to eBay and they sent me a very long apologetic rejection letter saying sorry, but unless you take legal action there is nothing we can do for you. At best, i would offer to reimburse him for postage after you've received it not only to protect your interests in getting the PSP in good shape, but also to show that he isn't being genuine. Other than that, the common consensus is let PayPal decide

      • sparkles on 05/05/2015 - 04:55
        +5

        If a customer won't return an item it's perfectly viable that they are scamming you, not the other way round. Until they return it I'm fairly certain PayPal won't refund them, although they will lock up funds on your account. The attitude from this buyer stinks, don't entertain them anymore with responding to their abusive messages. Ignore them completely, ban them as a buyer, and let PayPal decide.

  • tomclancy on 04/05/2015 - 23:58
    -1

    I can't see how PayPal could find in your favour. They favour the buyer in 50:50 cases because they don't want to lose their reputation. Without buyers PayPal would be nothing.

    However, I don't even think this is a 50:50 case. I think it is weighted largely against you. If you sent a working psp and it was damaged in transit then the buyer received a non-working item what else can PayPal do but to refund the entire amount to the buyer? And that refund will come out of your pocket. Sorry I don't imagine this was the answer you were hoping for.

    • Tal_Shiar on 05/05/2015 - 01:38
      +6

      buyers on eBay are responsible for return postage, a good seller will offer, but it's not essential

    • woz on 05/05/2015 - 13:23
      +7

      "Without buyers PayPal would be nothing."

      I'm imagining a group of self-important buyers ambling around an empty shop wondering why there's nothing for sale.

    • garetz on 06/05/2015 - 14:09

      Actually not true, they favor the buyer in 99.99% of cases, you as the seller need to provide very compelling evidence for paypal to even consider them favoring you. Buyers are what make ebay and paypal money, not sellers, so they are biased to give the buyer the benefit of the doubt almost always.

      You think its a coincidence that ebay forces you to accept paypal payments ? if that wasnt the case, noone would accept paypal.

      • tomclancy on 06/05/2015 - 14:11

        Actually not true, they favor the buyer in 99.99% of cases, you as the seller need to provide very compelling evidence for paypal to even consider them favoring you. Buyers are what make ebay and paypal money, not sellers, so they are biased to give the buyer the benefit of the doubt almost always.

        Uuummm…. isn't that exactly what I said??? Read my comment again

  • pride on 05/05/2015 - 00:00
    +14

    paypal is offering free return shipping at the moment. Up Post

    • carolina88 on 05/05/2015 - 06:55

      Hi, thanks for your help. Any chance you can redirect me to this information?

        • carolina88 on 05/05/2015 - 07:25
          +1

          Thanks for this MATTS I have forwarded this url to the buyer letting them know about the free return. Fingers crossed that he cooperates, however something tells me he probably won't.

        • carolina88 on 05/05/2015 - 14:34

          Now it seems fishy. After sending him this link he made up an excuse that he is not eligible because he already paid for the product. I thought that was the point of returns though.

        • [Deactivated] on 05/05/2015 - 15:02

          @carolina88:

          Open the paypal dispute, Paypal will be able to tell you (and him) that he is eligible, or not.

        • rapoot6 on 05/05/2015 - 17:11

          @snowblindnz: If he is not eligible, paypal will ask him to ship it back at his own expense. Go to the ombudsman if there is anything wrong with the PSP and paypal refunds the buyer incorrectly

        • pride on 06/05/2015 - 10:10

          @carolina88:

          yeah he is lying and trying to get your money. already confirmed after that statement of his in-eligibility.

  • User_153999 on 05/05/2015 - 00:51
    +8

    "Seems to work fine and apart from the normal scratches from use it's in pretty good condition." Seems definition:"used to make a statement less forceful.". If you are sure its working why would you says seems to work fine? Im not sure how paypal will make sure the item you sent is the same with the item in the picture, but if you have a valid point and you can prove it then dont refund the money cause he seems like scammer. Also, from where did he get the additional battery( Maybe he have a broken one and he want to scam me you reship the faulty one to you and claim its the one he received:) )? As he claim your battery is fake and he put the original one it doesnt work. I would be interested to know whats happen at this case with paypal.

  • Richardc on 05/05/2015 - 02:06
    +1

    at the time you take the photo of your psp, is that shown the s/n?

    • carolina88 on 05/05/2015 - 06:58

      No I only uploaded a photo of the front and back of model as well as a photo with the game inserted and the unit powered on. On the menu of the psp it shows the date 11/4.

      • Yarkin on 08/05/2015 - 02:04

        You could always tell the buyer that you have recorded the serial number (even if you haven't) to discourage them from sending back a different unit.

    • ausmisc on 05/05/2015 - 14:32
      +7

      I actually thought of this after I recently sold a video card. Next time I sell an item I'll be photographing the serial number so that a buyer can't potentially buy a working item and return his near identical non-working product for a refund.

      • garetz on 06/05/2015 - 14:10

        thats why you always keep the original box, you have all the info on the box, like serial number.

  • juventino on 05/05/2015 - 04:24
    +1

    send some bikies his way already !!!

    • [Deactivated] on 05/05/2015 - 19:29
      +2

      Send a bikie to inspect the condition of the PSP

  • Geewhizz on 05/05/2015 - 07:12
    +1

    It's not going make any difference what you do or say at this stage - paypal will decide in his favour. I WOULDN'T leave it in their hands. Be proactive - explain to your customer that you're hugely disappointed that it's not working for him, but that it was most definitely working and as described when you sent it - that you will happily refund, and assist him with shipping. Explain that there is free return shipping available via paypal (not sure at this stage whether it actually is paypal that pays this, or if they pass it onto the seller) but that he will need to register with them for that to happen, and send him the relevant link for that.

    Other side of the coin, and there may not be a lot you can do if you have no records, but do you happen to have your serial number? The mention of a fake battery in his initial message makes me wonder if YOU'RE the one being scammed.

    • woz on 05/05/2015 - 11:41
      -1

      I disagree strongly with this post. eBay does have discretion to make whatever decision it feels is appropriate. No matter what anyone says - the decision is not a foregone conclusion.

      Worst case scenario would mean you'd be out $50, and you've move on a little bit wiser. That's the absolute worse that can happen. However, I believe eBay doesn't deliberately set out to maker the wrong decisions, otherwise it wouldn't be much of a business model. Have faith in your case, in the reportable foul language being used, in the time-stamped photo and see what decision eventuates. I wouldn't be above threatening to abandon eBay as a seller if an honest seller is expected to tolerate such messages. Threatening doesn't mean doing, but eBay doesn't know that.

      • tomclancy on 05/05/2015 - 11:58
        +4

        the decision is not a foregone conclusion

        Technically correct, however I'm guessing you've never dealt with PayPal dispute from a seller's point of view before. PayPal rarely find in favour of the seller - that's the primary reason buyers use PayPal for purchases. It's pretty much a foregone conclusion that the OP will lose the PayPal dispute.

        Worst case scenario would mean you'd be out $50

        Worst case is out of pocket $50 and a psp. Scammers do this all the time, they only have to fake an Auspost postage receipt (had it happen to me as a seller) and PayPal believe it's been sent. AusPost have no records of the postage (of course because they never actually post it) but PayPal don't follow anything up.

        I believe eBay doesn't deliberately set out to maker the wrong decisions, otherwise it wouldn't be much of a business model.

        You're confusing eBay with PayPal. Yes they are part of the same group but it is a PayPal dispute - eBay have nothing to do with it. And PayPal's business model can be summed up in a few words "Don't piss off our buyers, they can choose to leave us. The sellers… who gives a f***".

        the reportable foul language being used

        You think PayPal care about bad language?

        the time-stamped photo

        Seller has responsibility to get the psp to the buyers letterbox in working condition. How does a time stamped photo taken days before the psp was even posted support this?

        threatening to abandon eBay as a seller

        You're right, this is a very very good idea. I'm sure eBay will sit up and take notice. I'm sure eBay rely on the fees from the OP's psp sales to make budget this month. Don't let the shareholders find out about this threat though, could kick off the next GFC!

  • Hoju on 05/05/2015 - 07:36
    +17

    This guy's method of communication seems a bit over the top, straight away calling you a scammer and getting aggressive from the start.

    What's his feedback like (actually reading the words, not the inevitable 100% positive rating)?

    The way he is emailing it almost seems like he's just straight out trying to get money back, never asking if you ever had any issues before or know of any way to resolve the issues. And he could well have a broken PSP sitting in his home that he will send back while he enjoys the working one you sent.

    However Paypal will demand he send the it back if he wants a refund and you're under no obligation to refund postage costs. By the sounds of it, even if you did everything he wants, your feedback received wouldn't be that good.

  • spiev on 05/05/2015 - 08:51
    +28

    I've never seen communication like that from an eBay buyer in my life. The messages set of all sorts of alarms with me - I think you're being scammed.

    He just happens to have a spare battery sitting around? Bloke has a busted PSP, he's purchased yours and will eventually return the broken PSP and get a refund. In hindsight, you should have recorded the serial number on the listing or in a photo, but I wouldn't have thought to do that either.

    People suck - but also, it's fifty dollars. Shit happens. I hope at least that the bastard doesn't leave you negative feedback.

    • Aus99 on 05/05/2015 - 08:55
      +2

      Please refer to my post below. If eBay suspend his account, then he won't be able to leave -ve feedback. Even if he does, eBay should be able to remove if they found him guilty.

      • spiev on 05/05/2015 - 09:27
        +3

        That's great. Didn't know there were rules against buyers sending abusive messages.

    • carolina88 on 05/05/2015 - 09:57
      +4

      Now that I have read through everyone's suggestions it does seem like a silly thing overlook. I suppose i was too trusting as he is the first of many buyers to ever put up a claim against me.
      I was very suprised by his abusive remarks, never seen that happen either. Most people are pretty understanding and wanting to reach an amicable decision.

  • Aus99 on 05/05/2015 - 08:52
    +21

    Don't let this buyer ruin your eBay account.

    Report him to eBay - don't tolerate these sort of abuses. eBay will ban him from sending these emails. They may even suspend his account. This will help with the PayPal case.

    DON'T GIVE IN TO THESE BULLIES AND SCAMMERS.

    I have dealt with one like this before - both eBay and PayPal were helpful in assisting and sorting out. In the end, this person didn't return the item and I didn't have to refund.

  • cypher67 on 05/05/2015 - 08:58

    Does the buyer have any feedback on his account?

    • carolina88 on 05/05/2015 - 09:51
      +1

      He has about 89. His feedback score is all positive.

      • rapoot6 on 05/05/2015 - 17:14
        +1

        Read some of them because sellers are obliged to leave positive feedback but may put -ve comments

      • [Deactivated] on 08/05/2015 - 09:38

        Was he a BUYER in all of them? What did he buy? It could all be 89 pairs of $0.02 socks.

  • Tcm9669 on 05/05/2015 - 09:17
    +3

    Forget your feedback mate. Don't let the buyer scam you out of your money for some stupid score on ebay.

    As per the terms, SELLER IS LIABLE FOR RETURN POSTAGE WITH TRACKING. Full stop. I dealt with someone like this once, when Paypal told them that they have to return the good from their own expense.. they gave up. Clearly - they just tried to get a free item.

    • Richardc on 05/05/2015 - 09:46
      +1

      do you mean buyer?

      • Tcm9669 on 05/05/2015 - 12:05

        Yes. Sorry about that.

    • carolina88 on 05/05/2015 - 09:52

      Do you mean I am liable as the seller or they are as the buyer?

      • Tcm9669 on 05/05/2015 - 12:05
        +2

        Sorry everyone I meant BUYER

        • ankor on 05/05/2015 - 12:54

          But didn't you say seller before? ;)

    • mbck on 05/05/2015 - 10:33

      buyer…

      • whooah1979 on 05/05/2015 - 11:04

        op, you need to provide more information about this dispute. did the buyer open a dispute via ebay's mbg or pp's buyer protection? did they open a inr or snad?

        the policies, procedures and return shipping liabilities are different depending on the buyers dispute choices.

  • alizena on 05/05/2015 - 09:22

    Sorry to say but whatever the outcome this buyer is going to leave negative feedback regardless.
    He sounds awfully rude and wants to fight.
    my advice is definitely report him to ebay as to previous comment maybe they can suspend his account thus he won't be able to leave you any feedback.

  • hayewe on 05/05/2015 - 09:47
    +4

    Maybe he is trying to scam you, funny how he just happened to have a battery laying around. Your PSP might be to replace his old broken one and he will use his broken PSP as evidence against you, its possible.

    • dojomojo on 05/05/2015 - 12:12

      Hope OP recorded the serial number of the PSP he sold…

  • whooah1979 on 05/05/2015 - 10:13

    edit

  • whodidthat on 05/05/2015 - 10:16
    +1

    1. If those messages came through ebay (not Paypal) report them.

    2. Is this a Paypal claim or the new (stupid) buyers guarantee claim through ebay?

    If it is a Paypal claim, agree to refund on return of the item. If/when item is returned, have a witness present when you open the package. Take photographs at the same time, if the item is not in the condition it was sent. Have witness sign a stat dec about codition of item (if necessary) . And, if you need to, dispute the return on the grounds it isn't in the condition it was sent out in. If Paypal won't take any notice and still refund, report to FOS.

  • spackbace on 05/05/2015 - 10:20
    +3

    At least if/when he leaves negative feedback, you can comment on it. Just think through your reply and make it professional and mature :)

    • woz on 05/05/2015 - 11:29

      Seller can apply to have feedback deleted and score restored.

  • whodidthat on 05/05/2015 - 10:22

    You can report individual ebay messages, there's a "report this message " button on the message or, you can refer to http://ocsnext.ebay.com.au/ocs/sr?&query=614

    Which leads to http://ocsnext.ebay.com.au/ocs/cusr?query=1476&levelHierarchy=2|7|7

  • rxjb on 05/05/2015 - 10:31
    -1

    I feel for you mate. I am in a similar situation. I am unfortunately the buyer of a fake item which was discovered 3 months after purchase. Seller is dodgy as hell. Ebay, CC and paypal cant help as its outside of their protection terms….i am reporting them to the police for IP fraud.

    As for your situation, I would ask paypal for the buyers details. In turn they will release your details. I would try and engage the person on the phone or arrange to meet in a public place to sort the problem out. Failure to achieve anything, you could report abuse to the police?

    • woz on 05/05/2015 - 11:21
      +14

      This is the most crack-potted idea I've heard. Any seller crazy enough to meet someone leaving THOSE kinds of messages needs their head read if they think it would be safe to meet a buyer like that in person. I wouldn't have ANY further contact in any format with someone that offensive. You're likely to get to end up getting knifed. Let eBay/paypal sort it out and keep yourself safe instead.

      I do appreciate the sentiment and intent, but only with sane people. You don't engage crazies.

      • rxjb on 05/05/2015 - 11:36
        -7

        I would disagree. By talking to the seller over the phone would be more productive that having a slinging match over email. It would appear that the buyer is not an intelligent individual (or young) and needs to be educated on the use of the device. By having a conversation, I believe the OP would most likely be able to resolve the issue. Failure to do that, follow the guidance from ebay/paypal and hope they release the funds…

        • ankor on 05/05/2015 - 13:02
          +4

          Everyone haa a different level of conflict resolution skills. If I were the OP, I would be inclined to keep it written, at arms length due to the buyer's behaviour.

        • whodidthat on 05/05/2015 - 13:40

          @ankor: Always in writing, I agree.

        • tailgatinholden on 05/05/2015 - 15:22
          +1

          no, then they will be abusive on the phone, that's 100x worse!

        • Zondor on 06/05/2015 - 11:50

          @ankor: Also unless you record the call which I think you need permission for it's hard to use anything they say as evidence.

      • tikei on 06/05/2015 - 06:42
        +2

        Maybe rxjb is a bikie. Explains why he is fearless.

  • mbck on 05/05/2015 - 10:32
    +3

    Wow, iv'e never dealth with anyone that way. It sort of…blew up quite quickly, or instantaneously really. Plus the extra battery thing really bugs me. I'm quite sure he's got a broken psp, and when he returns it, you will get that psp.

    The process is usually:
    1) he returns the item- he has to do this. And it's at his own cost. If he doesn't return the item, paypal won't be happy with him. In order to get refund, he HAS to return the item.

    2)you have to check the item is the same as the one you sent him. So if there are marks in the photo that, you can use that to identify it. If you did NOT receive your original product, then you can let paypal know
    -However, the best/certain way would be to actually have the serial number of the device. That way when you receive a different product…paypal would know you are in the right.

    Good luck and let us know!

  • porkupine888 on 05/05/2015 - 10:33

    ask him to use the current paypal refund return money scheme - he will have to pay postage first and paypal refund him - use tracking but it would be hard to persuade him in his current agro state i suppose :(

  • woz on 05/05/2015 - 11:04
    +4

    I'm usually quick to side with buyers, but if your messages are accurate you've done everything correctly. I would rely on the fact that you can't change his mind about feedback, so don't even try. Instead, make paypal decide. With your record, I'd be very confident they will delete the inevitable feedback so that it will not affect your score.

    Whatever you do, do not pay ANY more money to this person in the form of return postage or whatever. I think your time-stamped photo should be more than enough proof.

    At the moment, you aren't out any money whatsoever. Try and keep it that way until paypal decides. Do not reply to any further email messages either, politely or otherwise. No eBayer whether seller or buyer should have to tolerate offensive messages like the ones you've posted above.

    For the record, I've initiated a number of paypal actions over the years, and won them all - except one. I won a local pickup auction and when I went to pickup, they would only allow pickup during a two hour window one day per week during business hours, 100km away from the listed location. I left scathing feedback, but because of the seller's good record, they managed to have eBay delete the feedback. I was miffed, and appealed the decision, but ebay stuck by the seller. It's this case that makes me believe your time-stamped photo and courteous messages will have eBay decide in your favour. Good luck.

    • woz on 05/05/2015 - 12:45
      -5

      If you're going to neg me, at least explain why…

      • whooah1979 on 05/05/2015 - 14:07

        it's either a mbg or a buyer protection dispute. it can't be both.

        • woz on 06/05/2015 - 02:22
          -2

          Oh I see. I used the terms ebay and paypal as though they were interchangeable. How incredibly foolish of me. Bet no-one has ever made that error before describing the dual buyer protection systems being employed by the same website. Thanks awfully for the heads up and negs. Cheers.

        • Tal_Shiar on 06/05/2015 - 17:07
          -1

          @woz: you know why you got this one yet?

        • woz on 07/05/2015 - 10:32
          -1

          @Tal_Shiar:

          It could be because I've dared initiate a number of paypal actions over the years, it could be because I admitted to using scathing feedback, or it could be because I posted an opinion that someone else didn't agree with.

          Problem is, I'm not PSYCHIC.

      • cypher67 on 05/05/2015 - 14:08
        -1

        That one was because you had to ask

        • woz on 07/05/2015 - 15:59
          +1

          Current score on the comment is PLUS 5. So whatever you've got a problem with, it's not obvious to everyone, and clearly not everyone agrees with you. When it finally dawns on you that your opinion isn't the only one that matters, and is in the MINORITY compared to those who upvoted the comment, feel free to comment again.

    • tikei on 06/05/2015 - 00:05
      +1

      I don't believe time stamped photos help. Can always just change the time setting of the camera.

  • kasumi on 05/05/2015 - 11:09
    +3

    Did you get pic of the serial number? i think it will be a bait and switch. He probably has a dead one (hence saying he has a genuine battery) and swapped it around and trying to palm off his dead one as yours

  • DirtySteve on 05/05/2015 - 11:11
    +18

    As per several previous posts, my suspicion would be that the buyer has a non-functioning PSP unit which he intends to send back to you, whilst keeping your original in-working-order PSP unit.
    Unfortunately, you did not record the unit's serial number prior to posting. HOWEVER, the buyer does not know this.
    I suggest you inform the buyer that you expect the item that he returns to have the exact same serial number as the item that you sent him. You should indicate that you have recorded the serial number, but of course, do not divulge this number to him. This might be by way of a warranty card, on the back of the original box, a photo you took of it — you choose which way you think might be most convincing.
    This way, you will be letting the buyer know that you are aware of any possible scams.
    If indeed this is his intention, you may find that he will simply drop his claims.
    Good luck…

    • rompastompa on 05/05/2015 - 11:26
      +1

      I'm not sure where the PSP serial number is, but swapping the chassis of a broken one may retain the serial number. May pay to let them know you have the mainboard serial number as well as the product serial number. Obviously a white lie, and may open it up to 'why did you pull it apart if it was in working order' though.

    • tikei on 06/05/2015 - 00:10

      What if he only wants a free PSP and is unwilling to pay for one? In that case, upon learning that op has a pic of the serial, he would break op's and return it back to him to get a refund. Then he'd try his luck with a different seller.

  • kolorijo on 05/05/2015 - 11:44
    +4

    Should have sell it through gumtree, meet up face to face (not at your place), let him test the psp and received payment in cash.

    • ankor on 05/05/2015 - 12:56

      Yup.

    • bluedufflecoat on 06/05/2015 - 02:33

      This guy (buyer) sounds like such a but job. I don't think it would be safe for the OP to meet them face to face.

      • kolorijo on 06/05/2015 - 07:02

        Meeting him at public place, such as shopping mall. If he become crazy then leave him, call security, or call the cops. Also make sure he is not following you home.

        • whodidthat on 06/05/2015 - 09:46

          Not worth the risks.

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