Marketplace
Hi all,
I have had my ebay account now for many years and have 100% feedback score as well as being a top-rated seller.
Recently i sold a psp on ebay. I put up photos of the psp turned on and took photos of it externally also (front, back view).
The buyer received the item today and has now sent me a very rude message claiming that i am a scammer and that the psp does not even turn on.
He has opened up a case against me indicating that the item bought is significantly different to the listing thus placing the amount he paid on hold in my paypal account.
I am not sure what to do in this case as i know for sure the psp was working - i have the photo i took of it turned on which shows that it was taken when i made the listing.
I am wondering if i should close the listing and refund the money once psp has been returned or push forward my point of view on the case. I really don't want to have my feedback score affected by this. What are the chances of seller winning cases like these?
This was my description of my listing:
Sony PSP-2001 Console with power supply
Selling with 1 game: FIFA 06
Comes with 32 MB Memory Stick & Memory Stick Duo Adapter.
Seems to work fine and apart from the normal scratches from use it's in pretty good condition.
These are the conversations i have had so far with the seller:
Buyer:
What the fk are you playing at mate… the psp DOESNT EVEN WORK……
Even when i took the fake battery out and put a real on in its not charging or turning on!
You scamming dog!!!
Im opening a case with paypal mate
Me:
Hello
Firstly let me say that there is no need for you to talk to me in that way.
I am definitely not a scammer as my feedback proves.
The item was working 100% fine before and when it was sold to you.
This is evident in the photo that is shown in the listing, of the item clearly on.
Buyer:
I speak to you how ever i want. Yes you are a scammer because its not working at all no its not charging its not turning on… nothing!!!! This is absolutely bullshit!
Me:
Well i can say you are being very rude, especially since what i sent you was as described.
As i said the psp was working, once again as is evident in the photos. I really don't know how you can dispute that, it's clear proof and would actually work in my favor in this paypal case that you opened.
I even have a time stamp saved of the photo which shows that it would turn on and was in working condition at the time of my listing.
I'm sorry if it didn't work for you, i'm not sure why that has happened as every time i turned it on it worked fine.
Once you send back the item exactly as it was sent to you with all items i will check it and if i am satisfied with it's condition i will close the case returning your money.
I am not a scammer, i am an honest person who has always tried to list items as i have seen them and from my feedback that i have had for many years my buyers have been satisfied.
Once again sorry that you are not satisfied. Please send back the item, as it was sent to you (with tracking).
Buyer:
Firstly… why would i lie and say its not working? HOW THE F*** would that benefit me in any way? I want the f****** psp HENCE i brought it and you think i would f*** around with all this if it did actually work?
NO… i wouldnt! You are a clown trying to rip innocent people off and i have proof because you said its in perfect working order yet when i get it? It doesnt work WHAT SO EVER… Its not even bloody charging for christ sake so its VERY unlikely that this had happened during postage! I dont care if you have photos with times of it turned on… its called photo shop. Il send you a f****** video of me turning it on whiles its plugged in the the power plug and nothing happening not even the light comes on..
You think your going to get away with this hahaha you have no proof im the one with the broken psp you said was working!
You can refund me $10 for postage then i will send it back to. You can see it doesnt f****** work and refund me the rest which is $50!
And i will still be making aure i leave shit feedback on your account because are a f****** joke!
- Latest update to those interested. Buyer is now stating postage will cost him $23.50 to send due to weight and that is without tracking. He is expecting me to refund this back to him.
I have told him I won't be doing that as it should weigh the same amount as when I sent it to him which is only about $8. It weighs 500g.
Waiting for the next abusive message now. I have reported him to ebay and am waiting for the response.
UPDATE:
The buyer has since escalated the claim. I spoke to paypal and told them my situation as well as my suspicions of him sending me back a different faulty item. They basically told me it was unlikely that I would win the claim as there was no way to prove the item was working when I actually sent it and that it wasn't damaged in transit. In terms of gdtting back a different item i could appeal the case within 10 days. For this reason I have decided to offer the refund of the product only once it has been returned as it was. I have reiterated that it must come with tracking as per paypal conditions. If it doesn't arrive by the 15th the case closes with no refund to buyer. Buyer is furious about this and keeps telling me to pay up first so will have to wait and see if he actually sends it. On the plus side I also spoke with ebay who have assured me if he leaves feedback it will most likely be removed due to their extortion policy.
I have definitely learnt my lesson in this case with taking photos of serial numbers however I don't particularly feel like selling electronics on ebay anymore.
any news?