Kazamani » user profile

LOL! That's also very objective. You're right. Nothing at this stage will make a difference to me.

Thank you! :D It's just a shame that I let it all get to me.

It was on card over the phone. :)

Thanks Danstar. I have certainly learned that the hard way. As for the deposit, it was just the timing. I would never pay a deposit again…

Thank you! I surely have worn the whole thing. It's all after the fact anyway. Some responses here have really put my mind at ease. They…

Perfect summary! Thank you!

Fair enough. Thank you for this response! It's constructive and useful advice.

I did add it at the time of order. I did try to cancel the order. They refused. It's at least half an hour away and it's not a free trip.…

You are absolutely right about the "bitch and moan" part. However, are my expectations really OTT - getting what I actually paid for? Also,…

Ouch! So, subpar customer service and holding money hostage is fine? "Sales specialists" in this case would need a re-education - or even…

Haha! Good one! Touche!

It would be a waste of time based on the fact that even VW Australia did absolutely nothing!

It's quite crappy that they keep getting away with it though. I thought I'd at least leave an honest account of what happened.

T-Roc

Nope. The mats were not delivered. I had to arrange for someone to pick them up a couple of weeks later. Also, what's up with the half tank…

I don't understand why though. Aren't they meant to be eager to sell more cars?

Sheesh! So, is their behaviour considered acceptable nowadays?

Thanks Brian! I'll try to find out who the principal is and their contact details and will send them a message.

I bought my first used VW from Ringwood VW (Vic) and have been regularly servicing my car there ever since. Unfortunately, I cannot say the…

Welcome aboard!