Leaving Reviews for a Dodgy Car Dealership

I bought my first used VW from Ringwood VW (Vic) and have been regularly servicing my car there ever since. Unfortunately, I cannot say the same about “New Car Sales”. In fact, it has been a horrible experience overall. VW Australia was of no help whatsoever in this matter.

Here’s what happened:

Deposit:
Upon finalising the paperwork and my own finance, I did request over the phone that I get my deposit back and have the full amount financed on the final invoice. The Business Manager casually said that he’d know what to do when he got a request for an invoice from the finance provider. I soon get an approval email from the finance provider with the deposit amount already taken off i.e. I would not be getting that deposit back. While not a huge issue, it did set me back in terms of available cash on hand for bills and other expenses.

Also, just to be clear, in terms of the price of the car, there were no discounts or favours done. The tag price was what was paid.

Car Delivery:
It took about 4 working days for the car to be ready for pickup. Apparently, new cars are kept in another facility/warehouse. It would have been nice to be told beforehand that it would take that long to have the car ready.

The car was obviously polished. Upon pickup, I saw dried compound on the rear spoiler which was wiped off with no problems. The next day, with a bit of dampness in the air, it was quite obvious that the polishing compound was not buffed out on the roof and the hood. I really did not expect such a lack of attention from the dealership.

Floor Mats:
I had requested a full set of front and rear rubber floor mats and paid for them in full on the day I was picking the car up. I was told the mats were in the boot. Upon checking, only the rear set was there. It was only then that I was told that the front set was on back-order. So, they took the money and incorrectly advised that the mats were in the boot. Moreover, they expected me to pick them up whenever they make their way to the dealership (which could be 2-3 weeks). A quick calculation in my head: if I take time off work again and spend money on gas (that apparently is an issue for VW), I might as well ask for a cheap accessory to be installed for me to make up for the inconvenience and costs I would have to incur (lost income and gas). The Sales Manager was not there (again) for approval of such a request. The mats made their way to the dealership the very next day and, instead of a meaningful apology, the Sales Manager was rude and would not admit any wrongdoing and did not approve the cheap accessory (which is fine). However, he refused to deliver the mats and would not even issue a refund. Effectively, they were too eager to take the money and then the customer can get stuffed. Hollow apologies mean nothing – not to mention the attitude and tone used. In fact, the Sales Manager got offended when I mentioned the fact that they were only too happy to take the money and not deliver, the response to which was that I was told to watch my tone!!! Seriously?!

Gas:
Apparently, it is VW policy (according to Ringwood VW) to hand over a new vehicle (that costs about $43.5k) to the customer with about half a tank of gas!!! Seriously?! The $50 to fill up the car properly would have broken VW’s bank?! Mind you, the car had a bit less than half a tank – so, it wasn’t even at the half mark!

Conclusion:

Customer service / after sales service at Ringwood VW really can do with some major reform as the way I was dealt with was absolutely appalling.

BEWARE of Ringwood VW. Any money you pay is gone. Do not pay for anything (not even a deposit) until you have everything you want right in front of you.

The complaint I made to VW Australia was met with ignorance and only focussed on the mats, to which they said: “your only option is to pick up the mats from the dealership”. None of the other issues were even touched upon. The only action they took was contact the dealership, only to re-iterate what the dealership was saying (mind you they took ages to respond). It’s as if I needed VW Australia to deliver a (slow) message to the dealership on my behalf! What a joke!!

Funny how Ringwood VW missed out on the sale of another new car for my wife and the regular servicing over the next 5 years of at least 2 cars. All of that for what would have added up to no more than $100-$150, not to mention actually providing the customer with a good experience. I always receive emails requesting feedback about the “Customer Experience” after a service, but I never received a feedback request after the sale.

The mats have been picked up and that concludes my dealings with that dealership for good despite having had no issues with the service department over the last 5 years. That is something the “New Car Sales” department can be thanked for.

While the cars themselves are alright, customer service plays a big role in buying a car. I cannot begin to image what I would have to go through for a warranty repair for example down the track!

The questions would be:
How would you suggest I proceed now that I have no pending business with them?
Any wording I should change before leaving a review on Google and Facebook?
In fact, should I post the above as a review to begin with?

Comments

  • +9

    Send an email or a letter to the dealer principal, and if there is a first complementary service, mention (to the service manager) that you won't be returning for the paid services due to the conduct of the sales team/manger. I'm sure if they are as good as you say there will be offers and enticements to get you back.

    But we all know VW is king of throwing you under the bus when theres issues, they might even be pushing you off the curve(sic) at the same time bing in the drivers seat.

    • Thanks Brian! I'll try to find out who the principal is and their contact details and will send them a message.

  • +61

    what you have experienced, is normal.

    • +18

      Agreed

      OP - Sorry mate, nothing you have mentioned surprises me in the least. That's not to say it's ok, but it certainly isn't unusual. Suggest you move on with life and enjoy your new car.

      P.s. do not feel compelled to get your car serviced at a VW dealership. Find a specialist VAG mechanic with good reviews convenient to where you live or work and use them. Despite what they might try to tell you, it does not impact warranty.

      • +1

        Fair enough. Thank you for this response! It's constructive and useful advice.

        • +2

          You might still need to do a ‘logbook service’ guidelines though.

        • Check out jl prestige in Bayswater; they are very reasonably priced and do excellent VAG service and can warranty items also I believe. If only they would touch my e46! D:

      • +1

        a VAG specialist???

        What does vag stand for?

        • +2

          Volkswagen automotive group

        • +1

          I'm somewhat of a vag specialist myself

    • +14

      When I see a long rant like this I know the poster is EXAGGERATING.

      I also know they have a high level of self entitlement.

      Looking for every excuse under the mat to complain.

      eg complaining about only getting half a tank of fuel…Seriously???

      Where does it say you get a full tank of fuel with a new car?

      Has Op purchased an inkjet printer in the last 20 years?

      They only give you 1/3 cartridge if you are lucky.

      Did OP take thier inkjet printer back and complain as well?

      But anyway, lets see what the outcome is with the dealer principal.

      They are used to dealing with people like OP.

      • +3

        Is a full tank not standard??

        I assumed it was also, but happy to be schooled.

        • My last new car I bought from a Toyota dealer, had a full tank of gas as a selling point, that was 13 years ago. Probably even a bigger selling point now that fuel is more expensive.

          • @runout: Haha, surely a $100 of fuel isn't anything tbat would influence a sale right? I mean, the absent of a tank can upset someone but I doubt it could sway a sale….

            • +4

              @cloudy: I guess it's more a nice gesture. I think it shows going the extra mile for the customer not so much the monetary value

              • +2

                @mja1986:

                I think it shows going the extra mile for the customer not so much the monetary value

                that's exactly it. The $30-$40 value isn't much if you want to build vustomer trust and brand of business, but it really goes to show how tight the dealer is and though, not dodgy - as OP titled - it's certainly a sign that says don't go there if I'm wanting to spend 50k

      • +2

        He didn't have any mats to look under!

        • Lol. This one is good.

          Well, OP did get a VW. Give it some months and the next post "Terrible car from VW and things fails miserably without prior warning".

          OP. What's experience is not out of synch with the industry, particularly a VAG dealer. Thats why some prefer a fixed price agency sales model. Less f-ing around.

          Won't add salt to the wound about financing a vehicle.

  • -3

    Sheesh! So, is their behaviour considered acceptable nowadays?

    • +6

      Upon finalising the paperwork and my own finance, I did request over the phone that I get my deposit back and have the full amount financed on the final invoice. The Business Manager casually said that he’d know what to do when he got a request for an invoice from the finance provider. I soon get an approval email from the finance provider with the deposit amount already taken off i.e. I would not be getting that deposit back. While not a huge issue, it did set me back in terms of available cash on hand for bills and other expenses.

      Ok so your finance provider would've requested a Tax Invoice from the dealer based on what you told your own finance company. The final amount financed had nothing to do with the dealership.

      Not to mention, you also signed docs with your own, external finance company which would've stipulated the deposit amount on there, and amount to be financed

      Apparently, it is VW policy (according to Ringwood VW) to hand over a new vehicle (that costs about $43.5k) to the customer with about half a tank of gas!!!

      FWIW, Toyota's policy is a full tank on every new car, no exception

      The points about mats, polishing compound, and the fuel, is really pretty minor in the overall scheme of things. Things could be far worse, trust me



      Side note, they have 4.6/5 from 1400+ google reviews… Seems like they're doing something right

  • +3

    5hey treated you like a mat

    • I don't understand why though. Aren't they meant to be eager to sell more cars?

      • +5

        They have parking lots full of the stuff that you want. You need them

        • -4

          Volkswagens? They could leave the country and no one would care.

      • -1

        Unfortunately cars are so wanted at the moment and have been since Covid times that they can get away with treating you how they like because they know if you don't buy that car someone else will and quite quickly, as per Seinfeld they have all the hand in this relationship!

  • +18

    All that over car mats that were delivered the next day? That's minor compared to what could happen.

    • -2

      Nope. The mats were not delivered. I had to arrange for someone to pick them up a couple of weeks later.
      Also, what's up with the half tank of gas?

      • +11

        Didn't they request that you return for a fluid level check at ~15000km? They should have because VWs burn oil when new and often don't improve much after run-in (get up it to ensure rings bed-in).
        You could have picked up the mats then.

        You got lucky on the petrol (VW don't sell LPG vehicles) and I'd respectfully ask that you keep your Americanisms to yourself. When I worked in a dealership prepping cars we were told a max of 1/3 of a tank unless otherwise stated on the sales order.

        Yes it's normal for a vehicle to take 4 days to get from the holding yard to the dealership and get prepped. If the vehicle is on the lot it can be a bit quicker.

        I hope you bought the Care Plan for servicing. It's much cheaper than PAYG.

        I do feel sorry for you as you don't sound like a good negotiator having paid full freight for the vehicle and full price for the mats and not asking for a full tank of fuel and to top it off you bought a VW and this only the start of your complaints about poor service and staff not giving a toss.
        I'm on my 3rd moden VW because it's a better alternative than hitting myself with a thorny branch at night and they are great cars to drive but the dealerships are a bit crap.

        • 3rd moden VW ??

          • @chriskq: watercooled.
            I've had/have a
            1998 Mk3.5 2.0 Cabrio
            2007 Skoda Octavia (a MkV Golf in disguise)
            2017 Golf Alltrack

            Not so modern
            1972 VW Superbug 1600 + webber + extractors

            Apologies for leaving out the R in modern

      • +4

        Petrol

      • +13

        Also, what's up with the half tank of gas?

        It is a long drive from America, it was full of gas when they left…

  • +9

    I rate Car Salespeople a fraction above state politicians

    • How do Federal politicians rate?

      • +7

        You are obviously not in Vic.

  • What vw did you buy?

    • T-Roc

      • +1

        And since when do cars come without mats?! That's nonsense. Had the same when buying Hyundai 2y ago

        • Carpet mats are standard in the T-Roc, OP optioned the rubber mat set

      • +6

        I'm sure they will still be a delight to deal with in 2-3 years when it does the whole European car thing

      • I bought a caddy in 2021 from beachside (Frankston) , but would never take it back for service. Too far as I'm in 3064 , at least I got a tank of fuel and as for floor mats , I was lucky to have kept new ones from my previous vehicle (Kia Rondo) . While not an exact fit they're good enough. My thoughts are that dealerships really don't care regardless of money spent .
        Service wise , I've gone to German motors in Roxburgh Park , which are reasonably priced , or my car but not lately

  • +14

    OP i think you may need to stop nitpicking.

    This is fairly run of the mill for dealers these days. It's a result of them acting like they're gods gift during covid when everyone wanted to buy cars.

    • +5

      Car dealerships have been acting like this long before COVID

    • +1

      It's quite crappy that they keep getting away with it though. I thought I'd at least leave an honest account of what happened.

      • +6

        Watch your tone

        • Haha! Good one! Touche!

  • You'll get a survey from VW in the next couple of weeks you can voice your concern there. Not really much you can do about the rest its average customer service.

    • It would be a waste of time based on the fact that even VW Australia did absolutely nothing!

  • -2

    Sales specialists are proficient in identifying and transacting with Karens

    • +2

      Ouch! So, subpar customer service and holding money hostage is fine? "Sales specialists" in this case would need a re-education - or even an education to begin with!

  • +5

    OP has obviously joined OZB just to get his bitch and moan off his chest. Sometimes people expectations are just a little OTT, and of course OP's ramble is just one side of the story

    • +3

      You are absolutely right about the "bitch and moan" part. However, are my expectations really OTT - getting what I actually paid for?
      Also, I've been a lurker for a very long time. :D

  • +5

    The deposit thing is probably a weird request for them. That they screwed it up isnt a surprise. Suck it up.

    You are overreacting about the mats. Why didnt you add that at time of order? Its not surprising they were out of stock when you ordered on the day of delivery. Then you got them in a day! Did you have to drive interstate to pick them up? Whats the big imposition? If it was so difficult to arrange pi kup why didnt you cancel the order and get a refund then buy online with delivery?

    • -1

      I did add it at the time of order. I did try to cancel the order. They refused.
      It's at least half an hour away and it's not a free trip.
      The reaction was not to the mats. The mats were the last draw. The whole thing from the beginning has been one mess up after another. Individually, the issues are nothing. Collectively, they get to you.

  • +2

    TLDR
    You purchased a used VW from Ringwood VW and had a satisfactory experience with their service department over the years. However, when you decided to buy a new car, the experience was far from pleasant.

    You requested to have your deposit refunded and the full amount financed, but the dealership failed to accommodate this, impacting your cash flow.

    The dealership took four working days to prepare the car for pickup without informing you beforehand, and the car wasn't properly polished.

    You paid for a full set of floor mats, but only received the rear set. When you raised the issue, the Sales Manager was unhelpful and rude, refusing to offer a meaningful apology or compensation.

    The car was handed over with less than half a tank of gas, which you found unprofessional for a vehicle of that value.

    Your complaint to VW Australia was met with indifference, focusing only on the mats and ignoring the other issues. As a result, you decided to cut ties with the dealership, despite your positive experience with the service department over the years.

    • Perfect summary! Thank you!

    • You paid for a full set of floor mats, but only received the rear set. When you raised the issue, the Sales Manager was unhelpful and rude, refusing to offer a meaningful apology or compensation.

      The OP did get the full set.

      • +1

        …eventually.

        • +1

          Oh the horror of having to wait a week or two……

    • Thank you AI. Can I have a TL;DR for your TL;DR?

      • Sure! Here is your TL:DR

        You had a good experience with Ringwood VW's service department, but buying a new car from them was disappointing. They mishandled your request to refund the deposit and finance the full amount, affecting your cash flow. The dealership took four days to prepare the car without proper communication, and the car wasn't polished well. You paid for a full set of floor mats but received only the rear set, and the Sales Manager was rude and unhelpful about it. The car was handed over with less than half a tank of gas, which you found unprofessional. After your complaint to VW Australia was largely ignored, you decided to end your relationship with the dealership.

  • +12

    If you're angry over these minor things now you'll be absolutely furious when it starts having issues and needs to be repaired.

    • +1

      wait till he gets service costs.. lady at work wit Tiguan for a fright $1000 for first service

  • +3

    In OP's defence, the deposit (although a slightly unusual request) is a little annoying in the fact they say they'll do something and then do the opposite. The floor mats is just incompetence, I'd argue anyone on this forum would be annoyed if they were sold something and told it was ready, only to then be told after the fact it was never ready to start with.

    The petrol I think is somewhat expected, unless you specifically request a full tank of fuel, I think you should just cop what you're given. The delivery again is a 50:50 scenario, unless the car is sitting there ready to leave the dealership, I think it's pretty standard to need to wait a few days for it all to be organised.

    • Thank you! I surely have worn the whole thing. It's all after the fact anyway. Some responses here have really put my mind at ease. They way I was dealt with was just quite annoying.

    • +1

      I think the half tank of gas is bs. I picked up a new Honda a few weeks ago and it was completely full. And all my floor mats were included as ordered, boot protector too.

      Sounds like just a bad dealership to me!

      • Which is also Honda’s policy in regards to having a full tank of fuel.

  • +12

    Lessons you (should) have learnt when buying a new car in the future:

    • Never pay the ticket price. Always ask for something better! Say you've been to other dealers who've offered a better price. If they say go there then, do it! Dealers are competition against each other, just because they're a 'VW' dealer, they aren't friends with other dealerships.

    • Free Floormats in a new car is literally an un-written rule when buying a new car.

    • Same with a full tank of fuel; always full or at worst, given a gift card for $XX amount to go fill it up yourself.

    • Most dealers don't have the space to store cars on site. I've actually found the city dealers, who usually have a smaller footprint have better pricing on cars versus the big car yard dealers in the burbs.

    And lastly, if you needed the deposit back to pay for bills and what not, was it really the best idea to get a $40k car on finance ?

    • Thanks Danstar. I have certainly learned that the hard way.
      As for the deposit, it was just the timing. I would never pay a deposit again (it was $2k btw). I know, stupid me.

      • Perhaps if you had paid the deposit on card they would have more readily refunded

        • It was on card over the phone. :)

          • @Kazamani: I then agree they were being inflexible in response to your refund request

            • @sumyungguy: Thank you! :D
              It's just a shame that I let it all get to me.

        • If you pay the deposit by credit card reasonably sure the dealership will process it as a cash advance and you may pay up to 5% fee to your bank.

      • +3

        I would never pay a deposit again (it was $2k btw). I know, stupid me.

        Then you will never be buying a new car again.

    • -2

      Lessons you (should) have learnt when buying a new car in the future:

      Great lessons, but this was a USED car, not a new car……

      • +1

        Unless I read the OP wrong, they bought a used car from this dealership and now have purchased a new car from the same dealership and gone through the issues outlined in the post…

        • -1

          Oh maybe you're right, I honestly gave up and skimmed it, as it was too much dribble over nothing. Wall of text over delayed floor mats.

    • Everything i was thinking.

  • +27

    Just VW things… Welcome to the "Premium" experience. The only company worse than VW, is possibly MB when it comes to treating customers like shit.

    And you bought one of their cheapest shitboxes they have. They dont GAF about you and your measly $43k, especially when you just paid sticker price for it and there is a guy picking up a Tiguan R or Golf GTi for almost double what you paid…

    Most of what you are complaining about sounds like pedant shit, honestly. It's $50 of fuel on a $43k car. Was it on the contract that it had to be "full" at delivery? Would that $50 really have changed your life over the course of years of ownership? And a little bit of polish? Did you take it back and get them to wipe it down? What did they say when you asked them about it? And floor mats were on back order? So what? like that is the end of the world.

    While I get it, you had an expectation in mind and they failed to meet it, you have to burden some of the blame for it by not communicating your expectations. By not getting things in writing and for being a pedant about other things. But at the end of the day, they hardly need to "do some major reform"…

    And trust me, speaking from experience working in "prestige" dealerships, they will be just as happy to see the back of you as you are of them. You and your car are going to be a nightmare now for the rest of your ownership, all because neither of you could sit down like adults and communicate. Every tiny little thing, no matter how small, that goes wrong with your car is going to piss you off at level 11. They are never going to ever be able to please you, no matter how much back bending they do. You are going to regret buying it, not because of the car, but because of the experience you had "imagined."

    And if you think they treated you like shit… wait until you need warranty work done on it and they dont want you in the dealership because of your "reviews", or you take it to another dealer and get the work done there, but they dont want to take care of you either, because you bought the car elsewhere and they have zero loyalyty to you as a customer.

    Was it shit service, meh, I've seen worse. Doesn't it need "some serious reforms" meh, probably not. What should you do? Whatever makes you feel vindicated, and I am guessing that anything short of a full refund, getting to keep the car and some "cOmPeNsAtiOnZ!" just sint going to cut it.

    • +2

      LOL! That's also very objective.
      You're right. Nothing at this stage will make a difference to me.

      • +16

        Look, dont get me wrong, I have sympathy for you, but I have seen much, much worse when people have bought cars that are way more expensive, and I have had to deal with customers who were pissed off at the whole experience by car sales guys that DGAF. They look at it that once you signed a contract, their job is over.

        The problem with a poor buying experience is buyers then take it out on the guys in service who were not part of this sale. There is buyers remorse, there is owners remorse and it just snowballs. They dont want the car now because of how they were treated, so they try and bung on the "lemon law" getting the mechanics to chase faults that cant be found in the hope they can get their money back and buy something else. It poisons the dealership and the brand.

        And out of almost 100% of cases I have had to deal with, it all comes down to the fact that there was little to no communications from either party to what to set their expectations to. Expecting a full tank of fuel without putting it on the sales contract is on you… but not tell you about the mats on backorder, is on them. But, these things added up has now soured things.

        Another thing is that VW market themselves as a "premium" brand, when they are not. They are the Holden of cars in Germany. Sure, they have expensive, premium offerings, but not all their models are the same, so you come to expect them to be a "premium" brand, when all the are is Holden, but with a larger marketing budget. So, getting a car with some left over polish on it isnt a big deal, but their marketing is telling you otherwise. But at the end of the day, take a nice, soft, clean cloth and give it a wipe and move on with your life.

        Unfortunately, you bought a car based on mostly hype and marketing from a company that treats Australian Consumer Law like "rough guidlines" and then got caught in a downward spiral of non-communication ended in a soured relationship…

        My only offer of advice is, contact the dealer manager directly and ask for a sit down meeting and list your grievances there, but be polite about it and dont act like a Karen and be open to listening as well. Any manager worth his/her salt will hear you out and try and address some of the issues. Act like a clown, and they are liable to write you off as a nut job. Stick to the things that matter. If there was no mention of how much fuel, that's on you. The dirty car at pick up is something worth letting them know about, and the floor mats are just poor communication that is easy enough to address.

        On a scale of 1 to 10 bad deliveries, honestly, this is about a 2, maybe a 3 at a push.

        • Well, OP can walk into the dealership and tell the principal that s/he will put down an order for 100 Golfs. The dealer principal will roll out the red carpet. :)

  • +7

    with about half a tank of gas!!!

    I didn't know VW made LPG vehicles!!

    This isn't America, its not called gas.

    As for the rest of your things, sounds about normal for a car purchase. Give it a wash, your floor Matts have arrived. Its common to pay for order in items up front. You have picked up the Matts, so what's the issue? Honestly can't believe you wrote so much over that issue!

    Honestly storm in a tea cup, move on and enjoy the car the best you can. Its a VW, its going to have many more issues!

  • +2

    Maybe it's these experiences that cause VW drivers to generally behave like […] on the road?

    • Must be worse over at the Aldi dealership. They're an even more entitled lot on the road.

      • +4

        Aldi dealership.

        WHAT! Aldi sell cars now? Bauhn branded?

        "Do you have the T-Roc?"
        "Nope, we have the T-Stone…"

        • +2

          Oops. I got the budget German supermarket chain mixed up with the glorified shitbox German car brand.

  • +17

    Of all the car buying nightmare stories I've heard, this sounds the most pleasant.

  • it did set me back in terms of available cash on hand for bills and other expenses.

    I don't think you should be buying a new car.

    gas

    It takes petrol, don't try to put gas in it or you'll have all sorts of issues.

  • +3

    The full tank of petrol thing…I thought that's generally stated in the contract? At least that's what happened with the last couple of cars I bought. No if's no but's, no assumption.

    Car delivery taking 4 days….not unnormal but kinda crap communication on their side.

    The floor mats…service/parts are independent of the sales dept, so crappy coordination.

    Crappy detailing job. No excuse there.

    All in all, it's not that bad, it's not like they've mislead you on the car's build and compliance date, patchy paint repair (I've heard some stories from wharfies) etc.

    • Toyota don't list a tank of petrol on their contracts any more as they come with a full tank of petrol by default starting late 2022.

    • +1

      Car delivery taking 4 days…

      Some people are waiting months.. 4 days is brilliant.

      • It takes months to sell a car as opposed to months to wait for a car. My old fella bought an ex-demo last year, and they couldn't do the handover in 4 business days. I lol'ed, what's there to be sorted when that thing is already registered…

  • -1

    OP buys a

    V O L K S. wagen.

    Any questions?

  • +3

    ok ok.. mate… what you encounter are very small issues and very normal… my goodness you got worked up by it imagine if you are truly screwed one day or even just partial screwed….

    I know there are some people who thinks when they part with XX sum they expect royal service..

    Full petrol is up to the dealer/salesman. usually these are done to make customer happy… and yes they will write it on contract in most cases (if they don't meaning its up their discretion).. if comes with full petrol or not but usually I could care less. All i want to know if I got a good discount if yes then if petrol is under half tank I would care less.

  • Car dealerships can be evil, evil places. I had to deal with one a few years ago when my sister in law was getting a car and they were just pure evil incarnate. Unfortunately, I left a review on google explaining what happened and it seems they can remove/hide reviews. I can still see it from my end, but trying to find it when not logged in, it doesn't show. I hope that this isn't the case for you guys if you do decide to leave a bad review!

    • +2

      Did you read the OPs post?? Is it anywhere "EVIL".. lol….

  • +4

    Man you got screwed. Bought a cheap new Suzuki recently from a dealer, matts were included as was a tank of fuel, also under sticker price.
    Dealer accommodated my out of hours pickup request even.

    These European brands can be a total joke.

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