Consumers be cautious when shopping at ALDI.
Reason 1
Overcharged items
Happened to me 2 times in last week alone. please check your receipt before leaving. you can have overcharged items for free at Woolworths/Coles but not at AlDI. now i am not saying Woolies/Coles are not having any price error . from times to times they did however they have excellent customer services to fix the problems quickly and effectively and as mentioned above that price error item is yours for free of charge. at ALDI they don't have a service counter to assit you , you have to go back to the check out and face the long queues just to highlight their mistakes. really time comsuming.
Reason 2
Items missing in the box/package
Please open and check your purchased items or at least pay attention to whether the seal is broken or not before you leave the store. May be more and more people are abusing the 60 days return policy and due to lack of staff, they just put the returned items back to the shelf without any inspection. please be careful especially with clearance items.
Reason 3
Customer service is a joke due to (again) lack of staff . there is no staff to assist you for the products you are interested in or want to try it out.
You may argue ALDI hired fewer staff so they can sell the products cheaper.
Yes, we got cheaper products so quality of products are except fresh fruit and vegetables.
Roy Morgan Supermarket of the Year
For the second year in a row, ALDI Australia has been recognised as Supermarket of the Year at the Roy Morgan Customer Satisfaction Awards for 2012.
Established in 2011, the Roy Morgan Customer Satisfaction Awards honour businesses that have led their industry in Customer Satisfaction, and are judged by Australian consumers. The Awards cover 37 categories including Retail and Supermarkets, Quick Service Restaurants, Telecommunications, Tourism and Travel, Utilities, and Banking, amongst many others.
Since 2010, ALDI Australia has consistently dominated the Roy Morgan Customer Satisfaction ratings. In 2012, ALDI Australia received the highest customer satisfaction ratings, averaging 93 per cent, amongst all of its competitors.
I can't believe it. PRICE (NOT CUSTOMER) Satisfaction Awards would be more suitable for ALDI.
Just for your information that from the ACCC website "Most of the major supermarkets in Australia have signed up to the Scanning Code of Practice ( i am sure ALDI wasn't one of them) , a voluntary code designed to protect you from errors in checkout systems. Signatories are required to ensure their checkout systems are price accurate. If a product incorrectly scans at a higher price, you may be entitled to receive that item free. Where multiple identical items are purchased, you may be entitled to receive the first item free of charge and the remaining items at the lower price.
If you believe you have been overcharged:
- Check your receipt
- Return to the store as quickly as you can, with the receipt and the goods.
- If you can’t return immediately, ring the store and speak to the store manager about the problem. Let him or her know that you will be returning the items and will require at the very least a refund.
- Ask what the store policy is on overcharging or incorrect scanning and make notes if you need to.
- Don’t be afraid to speak up, but always be polite and courteous. Treat others the way you’d like them to treat you.
- And if you can’t resolve the dispute with the store, contact the Australian National Retailers Association (ANRA)
Have a good night all.
just open the desired box and test out. at least that's what i do