As Australia's number 1 pillow brand, Tontine are celebrating Australia Day with this hot deal - 40% OFF STOREWIDE. % off applies to RRP of products not already subject to other offers (e.g. already reduced clearance items). WHILE STOCKS LAST. Only available at tontine.com.au, not in store. Excludes purchases of gift vouchers.
Yeah me too. Wouldn't buy anything else before that arrives.
I got an email just today, that my order has been shipped.
That means THANKS10 offer of $10 would not apply storewide.
Correct. Only works on regular priced items.
The $10 off offer is also time limited, mine expires in Feb.
My free pillow arrived yesterday. They took awhile and no explanation was given for the delay. Thanks Tontine.
Yeah, I never got the pillow (it did say i would all those months ago) ..If they honor their freebie give aways then I would think about buying with them. Until then i'm with donga100.
Free Quilt arrived today :) Cheers Tontine
My free pillow arrived Friday.
Hi all,
Dara & Donga100 - can you please provide me with your order numbers and I will follow up your orders? Alternatively, you can contact our Customer Service department directly by email [email protected] or by phone on 03 8359 4600 or 1800 630 034.
Delfredo - you're right. As you can't use that coupon code with other offers, you'll need to wait until Tuesday to be able to use it again. However, with 40% off, there's many items where you'll get a saving of more than $10 this weekend! Xywolap is correct - the THANKS10 coupon code expires on 14/02/13.
Scytherbladez - thanks for letting us know your pillow arrived. We apologise for the delay in getting it to you. The free pillow deal was actually outside of the deal parameters but we still chose to honour it. Thanks for your patience, and we hope you enjoy it!
Thanks swinbeli. I'm unable to PM you so I'll just post the order number here which is 1600001642. It says "processing" but it was ordered 1 month ago.
ordered only a month ago, over x-mas break, and your complaining because something you never paid money for is on its way but not received yet?
tontine has already said they are going to honour there pricing error (unlike harvy norman did) and people (including me) have received there freebie already so its obviously happening
cut the rep/tontine a bit of slack and be patient ffs
tontine/rep thanks for my FREE order i received the other day, i will be buying again :)
Hi Donga100, I can confirm that your order has been picked this morning and will be shipped out later today. Apologies again for the delay. We hope you enjoy the product!
My order is Order #1600001970 and is still sitting as pending
Hi DaTa, I can confirm your order was also picked this morning and will be shipped out later today. Thanks again for your patience!
Dear Tontine/Swinbeli,
I am also still waiting for my order# 1600002035, from nearly a month ago. It is still sitting in "Processing" status under My Account. Appreciate your help in getting this processed/delivered. Thanks!
Hi den_yong, your order was also picked this morning and will be shipped today. Hope you enjoy it and thanks for your patience! Thanks
Ozy - sorry to hear you haven't yet recieved your pillow. Can you please provide me with your order number or contact our Customer Service Department so we can follow it up for you?
Thanks, REP
Hi swinbeli, I just emailed the address you posted above so we'll know soon enough i guess.
Thanks for your response
After 4 emails I got this from "Helen" regarding my lost order on my account that seems to have magically disappeared.
"I have no information that you have ordered any pillow ,not sure what else we can do."
As I Told Helen,
After my house was flooded, my insurance company said i'll get new pillows anyway, so lucky you guys! You'll never have to honour your freebie! I'll simply buy another brand!
Hmmm. So Tontine have a new Rep on OzBargain?
It has been a month since my last order and, despite follow-ups by phone and eMail, no delivery so far. It was not a free pillow.
Some appear to get their orders in a week to a month, others don't. 40% off retail may be a bargain, but keep in mind the inconsistant delivery times.
It was not a free pillow.
it was free pillow protectors was it not? quit trying to make it sound/seem like something more than it really is.
Some appear to get their orders in a week to a month, others don't.
PAID orders came within about a week, freebies were processed after the paid orders were out of the way. i see nothing wrong with that. again stop being a drama queen. its been said and you have been told before.
40% off retail may be a bargain
indeed it is.
but keep in mind the inconsistant delivery times.
what inconsistent delivery times? if you pay for an order you get your goods quickly, if tontine are nice enough to honour freebies they never intended to give in an obvious pricing error it will take a little longer to get delivered. patience seriously.
Hi Rep, are any of your latex or memory foam pillows are made in Australia?
Hi mdsh,
Our latex and memory foam pillows are imported as overseas the facilities to make these products are very sophisticated. At our local factory we specialise in polyester and wool products (pillows and quilts).
Thanks,
Rep
looks like MYER prices are still cheaper and you dont have to wait for the slow delivery. MYER also offer free shipping
example
http://www.tontine.com.au/pillows/dunlopillo-luxurious-latex…
vs
http://shop.myer.com.au/shop/mystore/au-homeware-r-6/au-home…
looks like MYER prices are still cheaper and you dont have to wait for the slow delivery. MYER also offer free shipping
Hello, new rep for Tontine. What can you say about this?
Also, I notice you have not asked for my order number. Perhaps because I gave it to your previous rep last week/weekend, and I have called your offices, and last Friday I sent them a copy of the confirmation of order message.
Hi A3Australia, Myer offer different product and we have no control over their prices.
Please feel free to provide your order number and we will check on the status for you.
Thanks, Tontine Rep
And Hi to you swinbeli,
Myer offer different product
Are you really saying these are different products???
"DUNLOPILLO Luxurious Latex Pillow in Classic Profile"
http://www.tontine.com.au/pillows/dunlopillo-luxurious-latex…
and
"Dunlopillo Luxurious Latex Classic Pillow"
http://shop.myer.com.au/shop/mystore/au-homeware-r-6/au-home…
Strange, because the picture used on your site and the one on the Myer site appear to show EXACTLY the same product. Also the original prices were exactly the same "was* $119.95".
we have no control over their prices.
Never said you did. My point, and I am sure kwetiaw's point, was that even with you Australia Day 40% off discount your price was higher. After all, YOU do have control over YOUR prices.
Please feel free to provide your order number and we will check on the status for you
Thanks, but why can't "we" just ask each other, or check back in the previous thread where I provided the number to you two.
OK here ya go….
A3Australia on 18/01/2013 - 11:07
REP
When you return, please check on -
Order #1600001537
Order date: 26 December 2012and expedite its delivery
Thank you.
any news on order 1600001812 been processing for a while. thanks
Hi vanleeuwen, your order has been picked up today and is on its way to you…
Enjoy!
Thanks
swinbeli I think you have been very helpful today in resolving customer issues. It's unfortunate that these issues occured and has frustrated some (and it's no excuse/should not have happened) but I'd commend your efforts taken today. I emailed the customer service and they managed to resolve the issue on my order too. Thanks.
Thanks OP. Picked a new doona :)
Thanks. Grabbed a few kids quilts and those kids pillows for half price. Free shipping was great.
Arrived today. Plus free pillow and doona bag. Great service. Thanks a lot Tontine.
Still waiting on my order , Last year