Beko - Beware before Buying

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      Muppet Detector on 01/02/2025 - 02:44

      Should also add that case law serves to support the interpretation of the legislation and user friendly website that encourages the general user to believe that they know more than they do.

      Australian Consumer Law is not completely contained in whatever legislation or website you are quoting. As with all legislation, you need to refer to extrinsic materials in order to correctly interpret them. Funnily enough, this is outlined in the Acts Interpretation Act.

      You will find that (at a minimum) a magistrate will refer to case law to interpret the parameters prescribed in the legislation (situation may require reference to further extrinsic materials). ACL in its entirety, certainly DOES elaborate about what a "reasonable amount of time is", you're just failing to recognise that there is more to it than the legislation and the fancy website.

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    pandadude on 31/01/2025 - 15:38

    Good points. however, ACL doesn't specific how long of a time a product should last. It just says reasonable period of time as it covers many things.

    Also people mistake customer service from just receiving the service or product you requested. If your washing machine last the warranty period. This is not amazing customer service. This is just getting product you purchased.

    Customer service is when there is a problem how did the company treat and deal with you. If its a 50 50 decision which way did the company go.

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      Muppet Detector on 31/01/2025 - 20:06

      I didn't communicate what I was attempting to explain, I apologise.

      The ACL is very vague, by necessity for all of the reasons you have identified by the language they use.

      Ultimately though, the only way you can test whether your individual situation has merit in order for you to exercise your consumer rights, is to seek legal direction through the court system.

      This is a long and expensive process for such a small amount of money and the manufacturers know this.

      Even if you know you have right and fairness on your side, this does not negate the necessity of having this tested and ruled on in the legal environment.

      Ultimately, what was written above are the most realistic interpretations and outcomes the average consumer can expect to receive.

      You can have all the rights in the world, but they are useless if the individual is not prepared to pursue them through legal channels.

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  PeterSnoot on 30/01/2025 - 11:07

  Congratulations on your correct use of the word "advice". I almost thought using "advise" was an OzB requirement.

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    Muppet Detector on 31/01/2025 - 22:41

    +1

    I advise you not to get especially excited though.

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  Cluster on 30/01/2025 - 11:29

  Beko dishwasher owner here for 2.5 years. The unit works great. Much better than my previous Italian dishwasher. No idea if Beko's warranty is any good as I haven't had to use it.

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  Poor Ass on 30/01/2025 - 11:51

  My experience is a bit different. 2 Beko dishwashers 2 different locations. 5 year warranty

  First machine issue was wasn't draining but ended up to user misuse clogged with food. Beko outsources their servicing to a local business. They came out and pass the bill to the user. I guess this would be similar to cockroach infestation as the user did not maintain a good environment for the machine.

  Second machine issue was it couldn't finish the cycle and kept on going about 3rd year out of 5 warranty years. Technician came out and changed a part.

  Finalised within few weeks.

  Only thing was you needed to call each time and they would make sure you rang through the regular troubleshooting before they would send someone out and not online process.

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  vengeance88 on 30/01/2025 - 11:52

  +1

  "every other appliance in the kitchen…"
  Are you washing clothes in the kitchen?

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  djandymarc on 30/01/2025 - 12:15

  I have had beko products for the past 10 years. Our first wahing machine lasted 7 years of daily use when the drive motor packed it in. Called beko and they offered to replace with a new one for a discounted price.
  I cant fault their customer service! Much better than some other whitegood manufacturers out there.
  Our dishwaher and heat pump dryer are also beko and so far so good.
  In the OP's case they can't blame Beko for a cockroach infestation in your home. Its like going back to a car manufacturer and expecting them to fix a hose that has eaten by mice getting in your engine bay! (You get my point).

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  bert-lifts on 30/01/2025 - 13:34

  +1

  Troll post? Insects getting into a machine and messing shit up is not the manufacturers fault. No brand would cover this as it's completely user error. You need to prevent the insects

  Look into some better pest control and/or other ways to limit it inside the home

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  Fysh on 30/01/2025 - 14:56

  If its only 3 weeks. Open it up clean with alcohol leave for a day .

  Try again

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  johnfuller on 30/01/2025 - 15:59

  +1

  yes a cockroach can short a device.

  its unfair that you think its ok for cockroaches to be inside your machine.

  i once had a small cockroach inside my microwave that turned it on randomly one day, imagine if this happened when no one was home, probably set the house on fire?

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  DingoMan29 on 30/01/2025 - 16:32

  +6

  I am a service technician, you are a grub, clean your house and use cockroach baits. Usually the cockroaches are all gone by the time the machine is worked on, the fact you still had live ones in there means you had a really bad infestation. I have never met a clean person with a roach infestation.

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  FittyFitty on 30/01/2025 - 16:54

  9KG Beko heat pump dryer hard at work, mostly daily; zero issues - excellent product. Then again, probably tad warm for the stray roach…

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    Muppet Detector on 01/02/2025 - 10:03

    Johnfuller nuked his cockroach in the microwave.

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  pulpfiction on 30/01/2025 - 16:55

  Man the day time posters are a different breed. People talking here like they live in a controlled environment lol.

  Dude, small insects live in houses. Sometimes none. Some times you'll get a few. That's the environment these machines operate in.

  If your house is infested then deal with that, but 3 in a washing machine doesn't speak to the condition of the house.

  Make it Appliances Online's problem or charge back. If the machine is not built effectively to operate in a house and limit access to sensitive components, then that's their problem. They can take it up with the manufacturer if they like.

  Ignore these muppets telling you to cop it sweet.

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    DealLover1 on 03/02/2025 - 13:49

    thank you… some pretty vile people post on here…they seem to look out for an opportunity to be mean or belittle you for asking a question.

    We wanted to spray around the machine & in fact inside it, if we could open the bloody thing…problem we have is that with kids & a dog, we didnt want to be poisoning them as well.

    Thanks again for a "considered" reply. It's appreciated

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      bert-lifts on 07/02/2025 - 02:15

      Your post title is very sensationalist, some might even say melodramatic with the whole "buyer beware". Basically an invitation for people troll or berate you etc. Especially since most manufacturers would handle this exactly the same way lol.

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  megawatt101 on 30/01/2025 - 18:08

  +1

  Same deal with Samsung split air cons. Gecko shorted out the circuit board in the outdoor unit. Sorry, no warranty. $250 service fee and $900 quote to repair ($700 new cost).
  Bought a Fujitsu and will never touch anything Samsung again.
  If manufacturers want to screw us over, they should make their products reasonably vermin proof.
  Should not be consumers cost to cover their design ineptitude.

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    holdenmg on 30/01/2025 - 18:30

    +1

    +1 on the Fujitsu.

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  Kiro on 30/01/2025 - 18:21

  I don't know how they can just thrown numbers like that and think it's fine. FFS I hate manufacturers that screw the humble owners over just trying to live.

  I guess with my trade background I can get away with doing a lot of repairs of my own but it's bloody frustrating.

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  lltravel on 30/01/2025 - 20:12

  +1

  if four cockroaches are living in your machine your house is a pig sty

  I have had a beko dryer for 5 years with no issues
  Just bought another one and seems to be going strong

  Seems like you are failing to keep your house clean, if you have that many cockroaches i can only imagine where else they are hiding

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  upsidedownlemon on 30/01/2025 - 20:21

  There’s a reason why computer bugs are called bugs

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  DingoBlue on 30/01/2025 - 20:48

  They’re fair to claim that any problem caused by a cockroach will not be covered. You might possibly seek clarification on how exactly a cockroach is responsible, to uncover any porkies; or you may attempt to argue this indicates the product is not fit for purpose.

  The bigger issue here is that they CANNOT unilaterally state that the mere presence of cockroaches “voids your warranty”. That is a big naughty.

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  serpserpserp on 30/01/2025 - 20:59

  we sprayed the machine & 4 roaches exited the machine…hardly an "infestation".

  Would suggest using the dust stuff for a few days. Everywhere under the machine. You'll be surprised how many will be dead under there then.

  I once lived in an apartment in Sydney where we thought we had a couple of roaches. We dusted the floors with that roach stuff and must of killed 100s of them in a few days.

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    upsidedownlemon on 30/01/2025 - 22:05

    Inner west?

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  Capo93 on 30/01/2025 - 22:39

  +1

  Former Beko technical manager here and current appliance repair technician. If it’s got roaches, it’s got roaches, can’t argue with that.

  I repaired a Kogan air conditioner last week that had no power. Disassembled, one big dead cock roach fried across the terminals on the main PCB, it only takes one.

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    chevson on 31/01/2025 - 00:21

    Question for those who know. What about if the manufacturer coats the PCBs in resin or a similar protective step?

    Are there simply steps that many manufacturers miss hat would greatly reduce problems caused by insects getting into them. Do some do the right thing and it makes a big difference?

    Even out cleanest environments have plenty of potential insects getting in to the nice warm machines and if sealing with resin could greatly solve it then it should be standard.

    Or does it not make that much difference to the longevity of appliance electronics?

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      Capo93 on 31/01/2025 - 00:32

      Samsung and LG coat in resin but some would argue that is to stop third party repairs rather then vermin protection. At the end of the day it’s an added cost so each manufacture would need to decide accordingly. I remember sitting in meetings where they told us removed so many screws in turn for just adding clips to panels for the new model and it was going to save millions of the life of the model. Yet when a technician rips the panel off the clips break and they order a panel anyway.

      I somewhat disagree with your statement about about cleanest environments getting potential insects. My current business has a cafe, I have 3 monthly pest sprays for insects and German roaches. Don’t see any around. If I stopped the sprays can I blame the manufactures of the equipment?

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        pandadude on 31/01/2025 - 11:03

        Well if the op isn't going to take this to court its kind of an end of story question here.

        This is clearly not a warranty issue. Any abuse no matter who did it is not covered under warranty. The bill should be sent to whoever damaged it.

        It might be an ACL but unlikely. Would need a court case. You would first need to prove there is a requirement for the manufacturer to take appropriate action to prevent pest from entering a machine. Then they would need to pass a reasonable test. Would a reasonable person believe the manufacturer took reasonable actions to prevent pest from entering a washing machine given its expected use. Then you gotta claim not fit for purpose against the seller of the machine in this case Application Online.

        Personally opinion l believe pest will always be an owner problem.

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  Morphio25 on 31/01/2025 - 07:11

  -1

  I bought a Hoover washing machine in November 2012. Here we are 12 years later and it's still going strong. Should've bought yourself something better than the Beko.

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    jason101 on 31/01/2025 - 12:04

    +1

    I'm onboard with Morphio25 here - I can't attest to Hoover vs Beko vs XYZ, but I often struggle to understand why people who buy the cheapest of everything expect the best. Not a blanket statement, but cheaper products are most likely made of cheaper components, are less rigorously tested or have known weak/failure points and come from companies with less margin/profit therefore have worse customer service who also struggle to meet Australian consumer rights. Plus they may be struggling to keep their product on market and just simply can't afford the "customer is always right" approach to customer service - On balance, what do people really expect? Buy the cheapest (of anything) and expect the best product, service, warranty? If Beko can accurately define the failure as being caused by roaches causing (insert issue here) then its really time to move on.

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  wetsandwich on 31/01/2025 - 09:28

  I mean, that is actually a fairly significant number of cockroaches.

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  aekt on 31/01/2025 - 13:16

  +1

  On a subject on the number of roaches a dishwasher can handle before it carks itself, a Fisher Paykel would get my vote.
  Completely anecdotal evidence here, but I rented a place with a Fisher Paykel dish drawer type washer back in about 2002. The machine stopped working one day and indicated that the drawer is left open, even when it was closed, so I thought to try open it up to see if it's a simple stuck switch or similar. What I found was that these machine used optical sensor to work out whether the drawer was open or not. The drawer itself has a (probably infrared) LED and another port that received the light beam back, while the frame has two small mirrors that reflect the light back.
  There were roaches that obstructed the sensors (some dead some alive), which prevented the washer to sense that the drawer was in fact closed. Not only at that location, but there are hundred (if not hundreds) or roaches elsewhere within the machine that I could see…
  Sprayed on some insecticide, vacuum dead roaches away and clean out the sensor port resulted in the machine working again and it kep on working for the next 5+ years that I was there.

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    AG_ACT on 31/01/2025 - 13:23

    You sound like the perfect tenant. Hope your landlord looked after you to encourage more people to be like you.

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  RiseAndRuin on 31/01/2025 - 15:10

  TIL that buying cheap shitty appliances can result in a negative outcome.

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  paulojr on 31/01/2025 - 21:37

  +1

  Agree with pulpfiction there and others but I'd add.

  Appliances Online is the biggest problem here not just Beko.

  We had a similar experience recently where a appliance literally the sold us exploded (Euro) within warranty. Appliances Online were total pigs about it, claimed it could only be "user error" that would cause an oven to explode without even sending out a technician and said to come out they'd need to be paid.

  They then tried to onsell us spare parts as if we could fix an exploded appliance. (and price was more than a new oven for the parts) Sleezy greedy animals own Appliances Online in my opinion.

  Anyway won't bore you with the details but its a consumer affairs matter now and ACCC onto the product recall for Euro, please never purchase a Euro oven if your worried about Beko, Euro will make you poke your eyes out.

  Lesson learnt is not to buy from Appliances Online or use their services.

  With your experience, now they sent their so called "repair" person out you've got to defend their argument now on the roaches however apart from complicating things with Beko, I don't see they have a leg to stand on.

  On the argument of infestation, let me put it this way. an appliance needs to be fit for purpose right? so if an appliance can short circuit and lets say even catch on fire lets say because an insect haphazardly stumbles into the appliance who's fault is it? The insect?? you?? of the idiot engineer at Beko that didn't design in a seal around the circuitry?

  Answer is pretty obvious to me as there is zero chance you can control every insect come into your home, you have electricity flowing in a circuit, it attracts infections so an engineer must design a seal it for not just avoiding damage but human safety.

  Secondly if your charged for a repair, and the appliance isn't repaired then the ACCC rules also apply so again fail on Appliances Online.

  Also may be worth lodging a product recall case with ACCC and then following up with a phone call to make sure they action it, because if the device is so easily susceptible to insect damage, it could actually end up catching onfire if its next to anything combustible internally, so ACCC should be investigating it for safety compliance because someone dies as a result of a house fire.

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  Muppet Detector on 31/01/2025 - 22:38

  Here's the rub.

  OP has a $500 machine which has failed.

  Manufacturer is refusing to take responsibility for this.

  OP believes that have consumer rights which are being ignored, and it is possible that they do, BUT

  to exercise those rights, have them recognised and enforced requires the OP to seek remedy through legal avenues.

  Company is obviously prepared to see if OP will take that legal action and if they do, determine if the case will be found against them and what remedy they may be ordered to make IF the claim is even successful.

  I promise you, the company knows all about your consumer laws and rights. They know if they are falling short of meeting them or not and they know what the buyer must do to identify and enforce any rights they may have. When you refer to ACL or ACCC etc, they are not surprised to know those entities exist and they do know what they do etc. They're just waiting to see if you know your rights and to what extent you are prepared to go to have them legally recognised and enforced.

  Remember, for OP to receive legal remedy (which at most will be fix or refund cost), they have to see the matter all the way to conclusion and may still not get the remedy they want.

  In the meantime, manufacturer can give in at any time they choose ie if the evidence buyer provides and argument he makes appears like it may be successful and voluntarily offer some kind of settlement (max fix or replace).

  Manufacturer has nothing to lose by buyer asserting their consumer rights through the courts. What they are banking on is the buyer won't be prepared to go to the time or financial expense of doing that.

  Ergo, the difference between a $500 and $5000 machine. Which customer is most likely to pursue any rights they feel they may have through the legal system?

  As owner of $5000 machine is more likely to litigate, manufacturer employs more effort and discretion to avoid it if they suspect customer may be in the right which equates to what I said earlier => the customer experience.

  In the meantime, OP still has to do something about washing their clothes as a legal remedy may be months or years away if one is ever provided.

  The $500 market is likely an entry level product designed to do the bare minimum to get it over the line with little regard to customer experience as generally speaking, entry level products will always have significant demand.

  When producing these appliances, I would think it is the aim that they do not break down at all within a "reasonable time", but accept that sometimes they may and decide how much effort they are prepared to put into the overall customer experience.

  Terms like "reasonable" are subjective. They depend on a range of factors depending on the circumstances. This is why it is impossible for a single piece of legislation to cover exactly how long an appliance should last is which individual situation.

  Instead, it has to rely on the legal interpretation and guidance of/ from precedent found in relevant case law with oversight from the arbiter of fact (usually a magistrate) to determine what is reasonable in the situation presented (after hearing evidence and claims from both sides) and what the applicable remedy is (if any).

  ACL isn't a new thing. It's just an attempt to combine what already existed in case law by way of contracts and streamline other legislative attempts done at a state level (such as trade of goods acts etc) which all vary, to help consumers be more aware of what rights they do have. However, it still doesn't perform as a proxy lawyer. In that respect, nothing has changed.

  Whilst the consumer may now be more aware of what their rights MAY be, they still have to have those rights legally identified in the hope of being awarded some kind of legal remedy.

  Telling a manufacturer (or anyone) that you have consumer rights means SFA until the individual chooses to legally exercise those rights.

  Sprouting off to these businesses about ACL and ACCC, is unlikely to raise a sweat if they believe they have done all they are required to by law because ACL means nothing without legal enforcement and ACCC don't act for the individual, only when there appears to be a whole bunch of consumers with similar claims and then they still don't act on behalf of the individual, they address the issue with the agency responsible.

  Definitely report any issues to ACCC, but do so with realistic expectations. They are not your personal lawyer.

  ---

  As for the requirement of "fit for purpose" - in regards to a washing machine being "fit for purpose" goes, the purpose of a washing machine is to wash clothes. That's it. Its purpose is not to wash clothes and prevent pest infestation. Unless it claims otherwise, it's purpose is not to provide protection from pests, bushfires, floods or any other external influence you imagine may apply simply because those circumstances exist in the environment.

  If cockroaches ate my broom bristles and my broom wouldn't sweep anymore, could I claim that the manufacturer should have provided some mechanism to prevent that and protect the broom from insect infestation?

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  Muppet Detector on 31/01/2025 - 23:15

  FTR

  For me, a machine must have a combination of the following:
  - biggest water capacity available.
  - biggest weight capacity available.
  - least amount of electrical components possible.
  - least amount of bells and whistles possible.

  I want a machine to wash my clothes and those of my family's.

  I want to do this at the lowest price possible.

  If an offer of a five year warranty is given, I acknowledge this and hope for the best because I know that regardless of what happens, it is unlikely I will pursue any legal rights I may have for something in that price range.

  If my machine does fail within the manufacturer's warranty period, I will definitely approach them to address it, but just won't be surprised if they don't put much effort into addressing it.

  Personally, I buy my machines and use them until they die. I do however anticipate limitations they may have and avoid washing heavy items such as blankets or doonas in them. In saying that, I load them to the maximum the water level can be adequately expected to accomodate them/wash them.

  We do also engage pest control services and do what we can to deter them. Got caught out with termites in side fence about 20 years ago, too scared not to have regular pest inspections and treatments since then!

  Been married just over thirty years with a bunch of kids, most still at home, and we're on our third machine. Had a Simpson (wedding present), then F&P and Current one is a bit over 5 years old (starts with H - some strange cheap brand from appliances online lol). Those central agitators apparently didn't exist when we bought the last one so was a bit apprehensive of how well it would wash, but seems to be going like gang busters.

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  Muppet Detector on 31/01/2025 - 23:43

  -2

  "FIT FOR PURPOSE"

  Someone posited that because insects/ bugs etc exist in most homes that there is an expectation that a washing machine should take precautions towards preventing the pests access to the machine bits..

  Let's say this reasoning is plausible.

  As Australia has both flood areas and those affected by bushfires, should manufacturers only supply machines that are flood or fire proof to those areas?

  I mean, even house fires are relatively common right? Do these machines also need to be fire proof (as opposed to their own defect causing these fires).

  How about outdoor furniture? I'd argue that there is a reasonable expectation that it would be used outside at some point? Does it need to be sun or water proof?

  Stuff made from wood? Need to prevent termite infestation?

  I'd argue, the threat of termites is pretty common across much of Australia yet fighting termites seems to be big business. Should houses come with inbuilt termite protection? If termites occur, we can hold the manufacturer responsible, right?

  When a tree is infected by termites, who's responsible for that? The dude who sold me the tree or God?

  If any of that passes the pub test, then maybe it is the house that is responsible for being bug proof as opposed to whatever it is that we put in it.

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    U4333439 on 01/02/2025 - 08:51

    +1

    I'm sorry, I don't understand what you are trying to say, or which side of the discussion you are supporting…

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    JIMB0 on 02/02/2025 - 01:37

    +1

    Should houses come with inbuilt termite protection? If termites occur, we can hold the manufacturer responsible, right?

    Houses do in fact need protection against termites. There's a standard and I'm sure it's required by law. I can't be bothered looking up the exact standard/legislation/act, nor reading another long winded reply.

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      Muppet Detector on 02/02/2025 - 06:20

      Well picked up. Now, where are the Australian standards requiring a washing machine to have inbuilt pest control?

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        pulpfiction on 03/02/2025 - 15:08

        I suspect they're talking about my post. Fire or flood is not a "normal operating environment". Only muppet would suggest this.

        Re the termites argument, building codes are different to consumer goods. The primary purpose is to ensure safety of the structure, given when a structure fails it can result in death (and other failures can impact human health). Electrics have a similar standard to ensure safety with some level of redundancy, this includes safety for operators if a pest were to get into the unit.

        Both are also protected by consumer law. This is another layer of protection to ensure the item is fit for purpose in their standard operating environment.

        Again, the machine operating in a house where we have no detail indicating that there is in fact an infestation (nor has a pest expert confirmed there is an infestation) falls under consumer law.

        Without additional evidence, the manufacturer and retailer are liable. Bitch and moan all you like, this is consumer law for you. As a business owner this is something I need to be well understanding of and need to ensure our team are trained on these topics.

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  Muppet Detector on 01/02/2025 - 10:55

  Saying that presence of bugs is not enough to void warranty, there needs to be proof that the bugs really did cause the failure for that.

  If failure really was caused by bugs, it's irrelevant how long it took them to cause that failure, pest control is not within the scope of the purpose of a washing machine.

  Became apparent that many contributors to this thread know that consumer laws exist but they don't really know what they are, what they say, how they are interpreted or how to get them recognised and enforced.

  I like to help. It's part of my charm.

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