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Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
LSuperCow on 26/12/2012 - 02:23
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hey guys i suggest u all put complain to towards ACCC, for every case open, they will be charge $35, since they are making it difficult to get your money back. And they are require to response within 7-10 working days if not more action will be taken. They will start feeling the pain after 10+ complains and should speed up the process
Even if everyone gets their refund they should be lodging an ACCC complaint regardless. Gerry Harvey wants to stop online shopping so he can continue treating us like s…
ok received automated refund email. No explanation what so ever.
Fair enough on the price error but simple refund without telling what's going on is an absolute shame. Really bad customer service.
Tried calling their phone support staff (02 9763 6891) as advised by their 'online chat' reps only to be advised they cannot do anything because their systems are all down until tomorrow.
wow.. just wow…
Will be calling again tomorrow or will likely go paypal dispute or ACCC as I have no faith in this company's competence and am extremely uneasy with them holding $250~ of my money without any communication.
Well as I haven’t had any email from HN about a price error, I have not complaint until I do. I will go to ACCC if/when they cancel the order as I have a confirmation that says delivery will be 2-5 days and I have paid in full (funds taken form credit card) so the contract is complete as they have accepted full payment of the advertised price.
Seriously send me a pm when you do, I will lodge it with you.
Use the power of the community for the rights of everyone.
If HN want GST to be added to imports they should provide us with a valid alternative.
Do not want to restate the whole story but in essence we are closer to China than Europe or the US, stuff should be cheaper compared to them Period.Absolutely will log a complaint. It only takes 5min and this stuff should be on the record. HN is always bitching about getting no sales as stuff OS is cheaper, will he has sales so he should honour them ! People saying the company should have to lose out due to an employs mistake that’s crap. All company’s do, an employee acts for the business and is the business. In every company I worked where we dealt with customers I was always told what we tell them we have to honour. Same on the phone, if you call Telstra and they say yes we will wave that fee then they can’t call back and say actually that was a mistake you now have to pay it. In store if they put the wrong price in the system and people buy stuff below the correct price they can’t come to your house and take the stuff back.
In this case they have stock (maybe not enough for all orders but there is stock) they advertised a price and as an “EOY CLEARANCE SALE”, confirmed the order and price by email, advised delivery time and took full payment. Deal done ! as per their own terms I can’t go back and say I found it cheaper somewhere else so I want a refund so it should be the same both ways to be a fair contract. HN/Gerry is always bitching about other company (Oz and OS) but the service in store is crap, prices are crap and he’s only out to rip off the unsuspecting customer (manly the older people who trust him). They say they price match but if the sales guy does make much there like no go to the store that offer the price etc. HN is so shaft it’s not funny, in Alexandra he makes people think his prices are the right price by flooding the market with stores of different names. In one street there’s a Harvey Norman (and a second one 2 min away), Domain and Joyce Mayne but there all Harvey Norman’s with the same shit price but if you’re an unsuspecting customer going and price checking, your like oh there all that price so I will get it. Personally I hope they go out of business as they are not an ethical company and Gerry is only out for himself, cry cry boo hoo I can’t charge people 10 times my cost price anymore because they are getting it from overseas we should ban OS imports so I can charge 20 times the price, it will be good for Australia ! Come one people lets feel sorry for him and pay exorbitant prices for stuff !!Ok thats off my chest :)
this is what i got from FB when i private msg them
1:14pm
ME:
Could you please confirm that the asus eee slate that was for $122 online was a tech error or not? Myself and many friends are in limbo and have no refunds or any confirmations.
I have emailed, went in-store ( told me to go else where) and called. no response
thanks1:33pm
Harvey Norman :
Hi there. This was a genuine pricing error. Really sorry about this There will be an official announcement about this soon. We are going through backorders at the minute and you will a receive a refund ASAP. Again, sorry about this.Thx for sharing this. I REALLY hope we hear something soon from them
What's the point to have a debate here and waste more of our time? I think only 2 ways we can do
1) Somebody organize and lead the fight with HVN and sue the HVN to the court for the customer's sake. I will support this and willing to donate 5 - 10 bucks for any groups which can stand for the customer's interest. It's like a Union or a Customer Community to defend ourselves.
2) just sit back and hope we get refunded asap.
Stop complaining and do sth.
Guys; for those who paid by paypal need their refund processed quickly:
Open a dispute in paypal; they will issue a full refund. I got my refund within minutes of opening dispute with full amount; despite an idiotic automated email that they sent me earlier stating I will be charged processing fee.opened one, still under review 24 hours later
Followed your advice spaceninja. I don't know if it's a coincidence in timing or not, but i got confirmation of my refund the same time as i got an email confirming my dispute.
here is the proof:
From "Web Team Sales" <[email protected]>
To "jessica *********" <k*******@********.au>
Date Thu, 27 Dec 2012 03:49:03 +0000
Subject Harvey Norman Australia: Credit Memo # 700003641 for Order # 700112362Hello, jessica *******
Please be advised that this is a refund confirmation for your online order. While we are sorry to hear that the purchased goods were not suitable for you, we would like to thank you for your business and look forward to future transactions with you.Your refund has been actioned; the outstanding amount may take up to 2-3 working days before it appears on your financial statement. If you have any questions about your order please contact us at [email protected] or call us on +61 2 9763 6891.
Your Credit Memo #700003641 for Order #700112362
Billing Information: Payment Method:
jessica ******Australia
T: 041*******
PayPalPayer Email: k*********s@******.au
Shipping Information: Shipping Method:
Jessica ******
[Address Deleted]
Australia
T: 041******* Deliver to my address
Item Sku Qty Subtotal
Asus EP121 Core i5 Windows 7 64GB Slate Tablet EPAD-EP121 1 $122.00
Delivery charge $5.95
Adjustment Fee $1.25 ———> (personal opinion: not worth the headache of having to deal with them again)
Total $126.70
(Incl. GST $11.63)and the Paypal dispute confirmation:
From [email protected]
To k*********s@*********.au
Date Wed, 26 Dec 2012 19:49:03 -0800
Subject PayPal dispute: Item not received PP-002-133--Dear jessica ********,
You have opened a dispute for the payment you made to Harvey Norman Online
on 26 Dec 2012 (Transaction 7YY06700W52*****N) indicating that you did not
receive the item you purchased.
Transaction details
Transaction Date: 26 Dec 2012
Transaction Amount: -$127.95 AUD
Invoice ID: 700112362
Your Transaction ID: 7YY06700W52*****N
Case Number: PP-002-133--
Thanks for your advice Spaceninja, i can't say it will work for everyone, but it sure did work for me.
They could have a setup where they will refund instantly if the order has not been accepted, and to charge a fee if that happens. I would guess when they get around to manually refunding these they will refund without the adjustment fee as the fault is theirs not yours. If they dont refund that ACCC would be after them and HN will do just about anything to avoid more ACCC disputes.
They really should offer a voucher or discount similar to what JB did when they had the pricing mistake on TVs for $15.
Point taken.
Once the refund is back into my account, will check and see if they charged the adjustment and call them out on it if they did.
THey should have mass mailed everyone by now. Head office are probably all on holiday. Pretty poor form with that.
Maybe they are trying to sort out a deal with acer to offer them at some inbetween price?
precisely why im not up in arms demanding for a refund yet, most im prepared to pay is $250.. anymore than that and they can shove it
I think you mean asus but agree poor form, no apology or update
According to your Transaction details, it would appear the administration fee has not been deducted from your refund. Can you confirm this? (i.e. $127.95 refunded via PayPal versus $126.70 as quoted on the invoice?)
i cant tell yet, the funds have not appeared on my CC or my paypal account
I hate that the only 'apology' is to say "…sorry to hear that the purchased goods were not suitable for you…".
WTF!
They would have been suitable if we'd actually received them!
wtf with adjustment fees they put
even its just few dollars but who know how many people ordered this item and they can get money easilybullsh*t HN
how can we make an article on newspaper for this annoy they made
Just wondering how many of you have send a complaint to ACCC….
It is not that hard , just a simple form to fill in…in general complaints form.. (correct me if I am wrong)
http://www.accc.gov.au/content/index.phtml/itemId/268478
Your online rights
When making a purchase from an online seller based in Australia, you have a number of basic rights. The Australian Consumer Law (contained in a schedule to the Competition and Consumer Act 2010) makes it unlawful for a trader to mislead or deceive you about your purchase. This includes the purchase price and any claims made in advertisements.Will lodge a complaint tonight. thanks for the link.
thanks so much for the link, will definitely make a complaint, fair enough the price mistake was forgivable, but keeping their customers in the dark about their refund and having to resort to customers taking action by opening a dispute in paypal is just downright unacceptable, and to top that off, they charge an administration fee from us (doing their job which is to refund the money).
I have never experience such disgusting customer service in my entire life.
Oh if anyone needs to know their ACN it is = 145 985 815
HN has done this multiple times before and they NEVER honor mistakes, it's not worth the refund hassles.
What's with all the ACCC crap though? it is a pricing mistake and you all knew it was a mistake, they don't have to honor it, you all took the risk and it didn't pay off.
you all knew it was a mistake
Do not make accusations. Read the thread, it was not an unreasonable price.
ACCC is not crap….
"Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws"
In simple words….. If you write on a form that your name is "Mr. Intelligent" . You will be able to fool few people but when a complaint goes to ACCC , they will start an enquiry and will make you pay for misleading public and publishes it and thats the record people can go through any time..
"it's not worth the refund hassles" what !!!!!!
i think he means the fee. (pretty sure they will refund that it seems automated, ACCCwould chase them for that if they didnt)
These price mistakes happen far too much these days
Everyone please post on their Facebook page. At least someone might stay away from them after finding out their dishonest ways.
As I know the online transaction by CC. The idea is to authenticate a card against CC provider, and then, when the items are shipped, actually charge the credit card by authorizing the previous authenticated transaction.
If they dont ship or cancel the order, just don't authorize the previous authenticated transaction.Why HN charged my CC instantly?
I opened a paypal dispute. Now we wait I guess. In the mean time I'll be filling in a form on the ACCC website. I'm not whinging about not getting the tablet, I'm whinging about the horrible way that they've handled it.
I guess ACCC is expecting us in future whenever a good deal is posted or advertised we should call the merchants to confirm if it is not another pricing error before we click ok to confirm our payments online? My understanding in business law is we offer $122 and if our CC is charged meaning the merchants have accepted our offer and is a binding contract. We could buy from another merchant and ask HN to compensate the difference if they cannot supply the product.
I don't think it's that clear cut when it comes to online purchases since the whole thing is automated.
I placed an order for 2!!! This is a bunch of crap!
Just out of interest, what is inconsistent about HN online terms of service?
Some of that Facebook post is based on fact and some based on assumption.
Post has been removed?
Just to update you guys, I have received a confirmation email from HV and paypal that a full refund have been processed for my order. I am not sure whether to be happy or sad as I really do not need another tablet but bought it due to the cheap price. Looks like my intended experiment to try out Windows tablet have to wait for a while longer as I already have a Nexus 10.
I can't believe there are so many disgruntled people trying to capitalise on a single persona mistakes,
How was the price reasonable when ever other retailers were charging 7-10 times the amount?
I'm sure there are better thing to do than run around trying to exploit any loose gaps in the system.
Seriously people, get over it and move on. They advised a 48hr turn around time, let the time pass before roaming around crying murder with your pitch forks.I'm "disgruntled" because they way they've handled things has been nothing short of disgusting. The ONLY way anybody is managing to get a word out of them is by harassing them on Facebook. If they actually took some responsibility and at least just sent an email or something saying that a refund will be sent soon, then I (and probably a lot of other people) wouldn't be so annoyed with them.
Also, they're clearly capable of sending refunds this instant because other people have received them, but only after opening Paypal disputes. It seems the only way to prod this process along is to harass, so at the moment I'm quite happy to harass.
If it has not been marked as a clearance item, then your argument is correct. HN may have purchased these stocks 2 years ago say for $1000, that is their cost price. After 2 years, if they cannot sell it at their usual price, their book value or what we call in accounting as net realisable value may have been closer to a much lower figure, it all depends on what their auditors think they can get for it. In our company, any stocks more that 5 years are 100% written off in our accounts, meaning the value is zero, if we are able to sell above this amount, all the sell price is profit. As the item we are talking about is technology, 2 years is a very long time, more like 10 years for other types of products, so HN may have write off a substantial amount of their purchase price. I don't know what their write off policy is but in accounting rules, a company have to write down the stocks value to the lower of cost price or net realisable value (or the realistic price you can sell to a customer). I doubt the realistic price is $800 or $900 or $1000 as you can get the latest Microsoft Surface tablet for $500+.
But still 100 bucks for a i5 tablet…I don't think so.
Even in a year time these will still sell for more secondhand.Sure. I will sell you mine for 120 then. LMAO.
I got this from $170 to $19.97 @ David jones yesterday
http://www.ozbargain.com.au/node/89164
(Vtech kidszoom camera)Why cant harvey norman discount tablets on EOFY SALE? And it was clearly labeled as ONLINE ONLY & EOFY SALE product and it happend on BOXING DAY! The day of massive sales!!! Its EOFY anything can happen 10%-90% off someplaces! I think it wasnt a mistake or price error, they just say that now cos they received too many orders! Which = to a lost!
Pretty sure I saw the same one at JB in brookvale for $510 on clearance so over $800 is rubbish.
So $122 is ridiculous in comparison?
If you bothered to read the many comments before you reply, with your smart alic comments some of us did a quick google, looked at how old (virtually 2 years), limited windows 8 functionality, shipped with windows 7 (all these stores are phasing out Windows 7 stocked items), poor battery life and looked at for the specs worked out that a much better Tablet with full windows 8 capabilities are worth around $600.
Furthermore the item was advertised as one of their big ticket boxing day EOFY sale items and given if you were advertising a laptop with the above limitations from 2 years ago, no one in their right mind would pay anywhere near less then 70-80% it's original price. With these facts combine with the 3:00 AM after a long past few days in preparation and execution of Christmas the judgment was in my case anyway, this is a good deal for a decent Tablet fr the kids to muck around on as they wont be effected by their limitations.
So yea a few people blatantly say they thought it was a pricing error but stuff them, but there's a lot of us that actually thought for genuine reasons this was a decent deal, cause lord knows if I was actually in the market for a tablet, this is CRAP and wouldn't be considered.
So before you make judgment on those of us left out of pocket and in the dark about a refund or pricing error by means of official confirmation. (I don't have facebook and if I come across this without knowing about ozBargain like some people may have and purchased it I would be clueless and sitting at home thinking a new Tablet should be arriving on Monday). Then your damn right i'm going to be upset when I had an extra $400 to spend on boxing day sales on items that wont be that cheap again! Including some tablet sales if I was interested in one.
So please before you laugh at the people who are upset about what happened, bother to read and consider the real reasons they may be upset about such an issue and feel although an injustice has taken place on them, with a helpless feeling to do anything about it but warn others how this company handles these issues!
Sorry about the rant guys but people like this annoy me, if they have an issue, just get off the page!
I probably should have been more specific. I was talking about people like this:
http://www.ozbargain.com.au/user/87357/comments
This guy bought 7 tablets when many comments indicated it was a pricing error, and is now complaining that the ACCC should be involved because Harvey Norman won't honour the deal.
I understand that many people bought these thinking that it was legit, but I would put my money that people such as the above knew very well that this was a pricing error and attempted to abuse the situation as much as possible.
This product is pretty much dead on their shelves now.. specially after all this bad publicity.
Where are these "looked at for the specs worked out that a much better Tablet with full windows 8 capabilities are worth around $600." that beat the Asus Eee Slate Ep121?
I'm serious - where do you find these i5 devices at $600! I'd be super interested in tablets at this price. The best I can find are the Samsung ATIV SmartPC Pro's and Acer W700's for $1,000+! If you're talking the Samsung Series 7 Slate, then I'm afraid that's still $900 and stock from around the same era as the Ep121.
We're even trying to source OEM pricing for tablets to sell with our Windows 8 specific software, and we can't even get < $800 with any OEM for tablets.
I think they were talking about the Windows RT tablets. Nothing like the full windows tablets so that makes the comparison a bit silly.
I agree with Yacman, not every person here is outraged they could not take advantage of the pricing error.
I personally purchased 2 tablets thinking that it was most likely to be a fantastic deal. A part of me was skeptical and aware it could have been a pricing error, but placed an order in the event that it was legit. I placed my order through paypal and did not get any confirmation email they received my payment, only one from paypal to say i have forked over $250ish without any confirmation. That worried me.
When Ozbargainers started to say it was a pricing error and they were told the deal was not to be honored - i thought fair enough, it was worth the gamble. What I am appalled at is what happened AFTER that.
There was no official statement from them. I tried emailing their support staff the morning of boxing day and gave them the 24 hours. No reply.
The following day I jumped on their online chat and was told to call them before he closed the chat. So I called them and was told ALL their systems were down and they could not help me.
So all in all, I tried all avenues of support and completely wasted my time on the holiday period. Most importantly, I was not sure if I should be spending any more money on the sales as I did not know if or when I would be getting my money back.
The only answer I got on how to handle this situation and what was going on was from ozbargain people speaking of their experiences and what worked for them. I for one am glad for the people 'crying' on here because my refund is processing now and i can leave this nightmare behind me and stop wasting my time. Thank you posters.
This is also the only place people can actually vent their outrage and be heard! (No point telling Harvey norman - it would fall on deaf ears). So i say, whether I agree with you or not - keep crying!
paypal, simple, just open the case, they will your problem quick, this is just a simple fix. no need to burn the house. calm down
I don't know if you read my post because I stated in there that my refund is processing.
…. and yes, it was through a paypal dispute after a ozbargainer mentioned it worked for them.
The point of the post was to illustrate that without the help of ozbargain, that 'simple fix' would not have been known to me.
alright, so u never open dispute at paypal and never done charge back with your credit card company? you must be lucky person in the past. I have done couple since I use online shopping many years ago.
Well just got my full refund and I wash my hands of this whole saga
Make sure to check that you haven't been charged some fee on the refund.
At this point both views are just conjectures. All I know is I have paid for something advertised on an Australian company with an ABN and money has been allocated from my credit card percluding me from purchasing other items from the Boxing Day sales.
The fact that the website runs with a very biased terms of conditions of sale has also been reported.
Of course they're biased,it's their company. Their T&Cs don't waive any ACL just set out guidelines how they do business, which they and every other company is entitled to do.
Just remember:
- About Harvey Norman Online
(1) Your purchase of goods from harveynorman.com.au (“websites”) is subject to these Terms and Conditions of Sale (“Terms”), the Terms of Use and any Catalogue Terms. If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.
If you don't like the T&Cs don't shop there. Most people here are just wasting the ACCCs time on this because you're emotionally involved and aren't looking at things objectively. I completely agree HN has handeled things poorly, but illegally, no. I can't understand how anyone thinks they're entitled to the product or the price.
If you haven't read the HN T&Cs, ACL and Competition and Consumer Act 2010 then you're making an assessment without being armed with all the information.
- About Harvey Norman Online
just got the email of refund
Anyone lodging a complaint to the ACCC should go to this site: http://www.accc.gov.au/content/maintain/create/index.phtml?c…
You will need the:
ABN: 54003237545
ACN: 003237545
(These are from a website: https://creditorwatch.com.au/express/asic/organisation/00323… Unsure how correct this is, but this is their publicly traded name so it should be the right info).
I agree with huey. This was obviously a pricing error and we all make mistakes.
I'm sorry but I think you guys just need to accept this was an honest mistake and stop your whinging.
I believe that the ACCC is a great resource for consumers to use for helping to deal with real consumer issues and wasting their time with issues such as this just means that have less resources to deal with genuine problems.
It's starting to become annoying that Ozbargain is becoming increasingly muddied with obvious pricing errors such as this one.I filed with ACCC but I got the delivery failure in my junk folder …
Delivery to the following recipients failed.
Harvey norman bribed ACCC already! Any email regarding this tablet is rejected!!! Hahaha
They rather pay $10k in bribe then lose $100k i revenue!!
I've just lodged my complaint. I don't expect the outcome that I've requested but I believe consumers should be able to have their say about how they should be treated.
I purchased an ASUS EP121 at the end of year clearance price of $122.00 late Christmas Day. I received an order confirmation and the total payment was deducted from my Paypal account. At no time did I think that the price could be wrong, as the product is old technology.
The next day the Internet was awash with rumours that this was a pricing error. This has not been confirmed officially by HN but I received a refund today (27/12/12). I do not want a refund. I want the product I paid for in good faith.
I am unhappy with the statement in HN terms and conditions that says that my paying is merely an offer that HN can choose to refuse. If I went to a store and offered to pay this price despite the product being labelled at a higher price, I would fully expect that offer to be rejected. If the price was clearly stated as $122 and I offered to pay that, it would be a legitimate transaction. I am unhappy that the T and C can be interpreted differently just because the item was purchased online. You do not have to agree to such detailed and biased terms in store so I don't understand why this can be legally allowed online.
I am looking for the outcome of being able to purchase and take delivery of this product as I intended. I no longer feel confident shopping online at HN as I can never be sure that their prices are accurate. The appeal of online shopping is that the transaction can be completed quickly and conveniently and in this case it was neither.
You should have also said you missed out on other boxing day sales because you thought you purchased this.
I put in a PayPal dispute earlier today (10am), still no refund or response. Just the automated initial reply, very disappointed in HN
the ACN is 148 935 808
and the ABN is 14 148 935 808this one is HN Online not HN Holdings
Harvey Norman Online is operated by The eCommerce Agency Pty Ltd, an independent franchisee.
The website states the above statement at the bottom.
wtf still haven't gotten my refund from paypal yet?
anyone else?
me too
no email
no refundwtf HN
No confirmation email, no price error email, and no refund email from HN. Thank you HN for such an excellent customer service.
Do I need to put Paypal dispute to get my money?
Contact the ACCC as your first step.
Done. Now what, Paypal dispute to get my money?
Wow at these comments, then wow at the people annoying the accc trying to take down a large company like Harvey norman, if forced to honor the deal, imagine 1500 products sold below cost, cost a company $1,300,000 in stock loss. Then a fine of another $1,000,000, if this was the straw that broke th camels back, imagine good guys, dse, Betta would not have the larger competitor in the market to drive prices down. In the end we lose on bargains. Bit extreme, but no one thought Clive peeters were going to dissapear.
Harvey Norman a competitor ??? If your getting the best price at Harvey Norman your just not trying !
Go Harvey Go (please)
Dishwasher $480 cheaper than anywhere else, haggled with 4 retailers
Fridge $200 cheaper + 8 gold class tickets, compared to around 6 retailers.
I now how to find a bargain, and to tell me I'm not trying. You would be the type who pays the cheapest ticket price. I never pay ticket price.On the other side, dse beat them twice on 2 plasmas I bought this year. So not saying they are always cheaper.
that is with haggling. doubt there's many that haggle in the first place or would be good at it and walk away with a real good price (just what sales guy says is good)! after reading whirlpool and many threads on these retailers, my impression was that harvey norman is the shop most say is least likely to budge on the price.
I take issue with a company that takes my money, confirms my order and then gives me info on how long to expect dispatch and shipping to take. The money isn't on hold, it's actually been taken from my account.
This is also very close to a bait and switch tactic. Notice how it took them all day to remove the product from the site? They didn't fix the price, they left it up so people would go to the site and try buy it. When they couldn't add it to their shopping cart they might of gone looking to see if it happens with other items on the site. If it was an honest mistake, they definitely got a lot of traffic to their boxing day sale as a result.
Still no email confirmation or any sort of communication more than 24 hours after the event… what a farce!! Do we have to wait till next year? Small eBay retailers are more reliable/efficient than this joint.
Shame on them!The smaller the company, the easier to handle issues that arise. This is a very large retailer, don't expect 1 on 1 service. Be realistic.
The wrong pricing wasn't the problem (as normal as it seemed) - it's the lack of communication. Even STEAM support is better than this (and those who've used it know how bad that is).
And HN wonders why more people are shopping overseas (ironically given the different timezones and sometimes language barriers we still get better support).
Although to be fair if they had something like these prices for Click Frenzy maybe it would've been a bigger hit!
I would love to know where my money is Gerry!
Yeah I dont know why people are thunking its a pricing error. Its a deal. Whats the drama if a person ordered 20 even. There was no limit to the number. So there was a pricing error, an error in the number of units available and an error on the limit. I think Harvey Norman is such a 'big retailer' I wouldnot expect so many errors from them on a boxing day event that was being planned since Click Frenzy.
The emotional intensity of this thread is just wow. So very understandable, though.
For the responders being "objective", you can't pardon Harvey Norman and say (accuse) that the purchasers were trying to violate a supposed "mistake". It was listed as an "EOY Clearance" item in red. I genuinely was led to believe that it was a genuine sale advert.
I still maintain that this stunt was not a genuine pricing error. Too many conveniences for Harvey Norman.
They did know that thousands of people were trying to purchase the item at 2/3am. Technicians were sent (as said by chat guy). The site crashed. They could have removed the item then. They didn't… The site gathered more momentum for that item (conveniently, a tablet… a hot electronic sales item category). Boxing Day.
Anyway, no communication. Money was taken.
I don't care about the stupid tablet. I just want to know where my money is.
Also, who, in their right mind, with basic intelligence, would list the amount-saved price ($122) instead of the "correct" price of $877? If it was $87.00 - I'd understand that they were missing a digit. Their explanation is BS.
I don't think anyone is trying to say purchasers were violating anything, it's not relevant whether purchasers thought it was a pricing error or not. The objective people are saying that the company are saying it's a pricing error whether you thought so or not and in line with their T&Cs, which purchasers have agreed to, they are not accepting the offer of the sale purchase.
Handled poorly, yes, within their rights, yes.
For the more objective view, I do agree and can see it. Harvey Norman made a wrong move (accidental or not).
(Still waiting for my refund too) but I LOL'ed at some comments because it totally reminded me of this clip
http://www.youtube.com/watch?v=ZomwVcGt0LESo it's been 24 hours, got my money?
So it's okay for Harvey Norman (major retailer) to take money, not sell the item, not tell consumers where their money is, and not return it? I could have used that $122 today for something else. But I didn't have it.
All was done via electronic means. Gerry doesn't have to knock individually at everyone's doors.
Impatience gets a person nowhere. But it stemmed from somewhere. An email update would have subdued many.
Just tell the landlord the agreed rent amount in the lease agreement is a pricing error or typo. It meant to be free.
I removed that comment lol. Was trying to think, what if I was a person in that situation. I knew someone would respond. (Mockingly). It doesn't apply to me. But it's not a nice feeling to be left in the dark. I can wait. But I want an update.
So it's okay for Harvey Norman (major retailer) to take money, not sell the item, not tell consumers where their money is, and not return it?
I have a feeling you want me to say NO, but in this instance I think i'm going to say Yes! :P
I hope you're joking…
This should be head line of tomorrows paper!! HARVEY NORMAN STEALS FEES OF CUSTOMERS!!!