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Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
LSuperCow on 26/12/2012 - 02:23
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Exactly, they could get the hundreds of thousands put it in a short term option derivative and gain heaps of profit within the short time between the refunds.
Seriously? A marketing ploy?
To what end, to piss off your customers? That is some quality marketing there.
It was a mistake.
Hundreds of thousands? They wouldn't have had enough stock to sell hundreds of thousands of dollars worth to start with.
they took money without having any stock
- There was no stock counter
- Item advertised online with "EOY clearance" in red below price (makes it suggestible that stock is to be cleared)
- Even though price is ridiculously, ridiculously, low for a "mistake" (below cost-price?)
- Remember Braun series 5 epilator genuine "mistake" (where they could have profited more) that generated revenue - a large number from OzBargainers - and that good deal was free, incidental, advertising
- This "mistake" deal, similar to Braun phenomena, has gathered significant site traffic on Boxing Day?
- Except this time, Harvey Norman were prepared at 3am; technicians prevented automated confirmation emails (chat guy said so). They removed page at 5am ish. 2+ hours.
- They have plenty other items on sale online and other promos simultaneously
- One "mistaken" item that gathered 14000+ page clicks directed buyers to their site
- A lot of advertising is done via social media
- This was successful exposure
If it is a price error and transactions aren't completed, they are not to take any of our money and cancel orders IMMEDIATELY. I received no confirmation email unlike all my previous purchases. I'd understand price error. I'd be happy to have my funds untouched by HN.
What's the refund process for PayPal payments?
They can refund you through your paypal account. Hope they are not holding it up to earn some interest out of it.
Then there's the hassle of having to transfer the Paypal credits to a Bank A/C…
It's transferred automatically through paypal - no hassle.
Has anyone got official word as to what the price should have been.
Guy on chat says it's normally $1499, So i guess it may have been $1122.
Thanks. Now are the customers supposed to get emails confirming that the orders have indeed been cancelled.
tbh, $1122 does not sound like a clearance price at all.
In store is 847 or something. Didnt bother noting exact as it was too bad a deal compared to Amazon.
i asked the manager at my local HN he said $122 was meant to be the saving amount not the sale price.
Credit Card is still pending, and I haven't received any confirmation email either. Anyone else on the same boat?
Same boat as you - Didnt bother writing down the order ID at the time either cos thought it would get emailed…
Is anyone going to try to go to HN local store and try and pick the item up?
Heres a link to the item for those who want to try..
Those tabs.
Lol, I am a tab hoarder..
And a miscer by the looks of it.
I just got this e-mail. This is crap.
Re: Online order # ***
From
PA, EvertonParkTo
@.com
HiUnfortunately the above order cannot be fulfilled due to incorrect pricing being placed on the online site. Online has been advised and will be organising a refund for you. If you have any further queries please contact online on ***
Many thanks
Sharon Fowke
Personal Assistant
Harvey Norman Computers Everton Park
Ph: ***
Fax: ***
Email: ***Did you pay using CC or paypal? (Just wondering). Thanks :)
We don't call "incorrect pricing" "false advertising" any more?
Why are people annoyed? Just about every web site has a policy on pricing errors and usually you still buy them in the hope they will be honoured. In this case it won't. I'd still try again tomorrow in the same case but i wouldn't be annoyed about it if it was cancelled again.
Just relax people, you took a chance and it didn't pay off. That's the game we play at ozbargain.
See how successful the Braun series5 epilators sold at HN due to genuine mistake? Thanks to OzBargain. Hence, they had HN technicians out at "3am" (quoted) to "fix" the issue this time. Hence, these techs stopped the confirmation emails being sent (apparently). This isn't really bait-and-switch because HN didn't advertise (technically). Since it's online only, gathers site traffic. And it's conveniently timed during the hours before Boxing Day trading? $122 is extreme. $59 (braun epilator, old model) is closer to cost-price.
Two words: Harvey Norman.
Edit : .
Is that why you negged the deal even after it had expired.
Even at supermarkets they honour incorrectly priced items on shelves. Maybe under law they can cancel the orders, but I believe this just represents how unreliable and small minded a company is. They make a mistake and punish customers, not themselves. They don't have what it takes to prove that they are really a big, well established company.
ps. and oh come on, it's Christmas!
I know what you're saying but at a supermarket they may make a $1-$20 loss at a guess on the item and then correct the mistake, thereby not making multiple losses. That is not really of the same magnitude of this mistake and they have T&Cs to cover themselves in this exact event.
I can understand people might be a little annoyed 'because it would have been nice', but I think moral outrage is a bit of a stretch.
You seem to forget it's HN.. so no surprise there really.
They can't even run an online promotion properly…supermarkets honour them because its most likely a $10 loss max and its only 1 item as they fix the pricing right away.
here you're asking them to honour a $500-600 mistake and not only just 1 but probably hundreds if not thousands.
thats why these big companies DO honour them if the price differential is not huge and it does buy good will for the small loss they make but could be a million dollars we're talking about here now.what if somebody had hacked their site and changed some prices on things - would you still have the same attitude?
If some 1 hacked the site, they should say so. Laws donot state if its 10 dollars its ok, but if its 100 its not ok. Unfortunately laws donot exist in Australia to protect consumers.
So in your mind, if a business makes a mistake and 50,000 people all buy a product at $1000 under cost they should have to honor that?
There are terms and conditions on the site for a reason. If there were laws saying that businesses could not cancel sales on a mistake it would put plenty of businesses out of business. It is a silly suggestion.
If this is punishment for you I hope you never go to gaol
yeh, supermarkets if they pick it up will just fix it on the first customer.
but I have read of some companies honoring the deals, think i remember reading one on whirlpool some time ago about Dell honoring for something they were selling which was listed with a much lower price. can't remember what. and also think i read here or somewhere about some company giving vouchers for a mistake they made and had to refund customers. then i've also seen a few posts here of companies just giving refunds and doing nothing.
dell is really good at honoring deal, hardly normal on the other hand is not.
yeh i thought some of you might get lucky being harvey is a big company also and run with it like a promotion. maybe with multiple purchases being made to one each. though they are usually higher prices i think and apparently tighter with things like discount bargaining so i guess not too much of a shock!
Was the printer for 10
Gerry just trolled all of you.
This was his Christmas present to you.So true
Took me over a month to get the money back from them last time..
I find it ironic, that this is the same Gerry Harvey who would be up in arms on Today Tonight complaining about how internet purchases are killing the Aussie retailer, if this were a deal online from a US based company or the like, yet when it's on his website and we're actually trying to buy from him it becomes an "error". Good call Jerry -_-
lol, funny!!
I'm started to thinking they meant to be $729 but not $129, so someone over in HN misread the handwriting from their management?
But surely what they put online is not just checked by one person right? Someone must have sign it out.If this was a way to increase their online sales # on Boxing day, we should get in touch with ACC to make them pay up.
Headlines-HN puts big deals on website for Boxing day sale but does not honour them. Another nail in the Australian retail market.
While HN is big, it is not representative of the AU retail market, There are many good guys and others around who understand the price/ value ratio. Gerry doesn't and he whines more than most.
I haven't been in an HN store for years….
is there any bureaucracy in HN refund process? they seem to be very fast in accepting money, but very slow in refunding even though it all started by their misleading and incorrect pricing.
Just in store now: $877 which is save $122
Explains the price then..
for those like me, and it seems most who ordered last night,
they took money OUT of our accounts and gave an order number..
That is a purchase. If you went into harvey norman and bought it and then went home do you think they would have a case to come knocking demanding it back? No they wouldn't and this is no different, the money is out of our accounts!
If they don't honour it I will be contacting the relevant legal avenues.. Unless someone here is a lawyer who actually knows otherwise, i dont see why this isnt a good idea for us?
I have saved a screenshot of my order processed, and bank transaction etc and suggest you do(did) the same.
This is a chance for HN to prove they are a fair dinkum company… let's see what happens next
Did you actually receive a confirmation email from Harvey Norman though?
so you want a retailer to loose hundreds of thousands of dollars so you can get a $122 tablet PC
im not a lawyer, but i honestly think if this went to court, they would rule in favour of the retailer and probably fine you for wasting their timeIts a genuine mistake, suck it up and get over it
Agree.
Everyone knew it was a pricing error when they ordered, they were just hoping it would be (unfairly) honoured.(64Gb ASUS tablet for $122).
Their T&C's cover this, which is fair enough.
Everyone will get a refund. Bad luck.
unfortunately "Daily limit for voting negative on comments is currently capped at 5" so:
-1
T&C's are clear. You even bought put the order in knowing it was an error and would probably be cancelled.
My advice here is to let it go people, pricing errors in turn will bring opportunistic buyers like us.
I myself ordered 2 and didn't remotely believe that i will receive the item but took the gamble anyways.
If you dig into their T&C's you will find that they are more than protected for these type of errors.
It's boxing day people, there are a sea of bargains to be found out there.Exactly. The amount of butt hurt and entitlement in this thread is amazing. LOL at the guys threatening to go to their lawyers.
+1
I have run out of negs just in this thread.
that sea is likely overseas.
I don't mind that they're wrong. They had just better refund asap and not horde my money for a month while they make interest off my money
Actually, they should refund the money PLUS interest accrued
A fraction of a cent?
if they didnt they would make hundreds or thousands from the accumulated interest of each person.
You are talking about around 1 cent per day per person. Are you going to kick up a stink for your 2 or 3 cents?
They are going to loose hundreds in processing all the refunds (as they should, their mistake)
So as this deal was a price error all orders will have to be cancelled and money refunded. Is this correct. Will we be sent an email soon to let us know what happened and a refund. Surprised Harvey Norman managed to make such a big mistake in price on their website.
Dam Shame, all my payment got through (3 of them) hope I gets my moneys back as quick.
Suckers to the guys that paid for 7-8 of them :p
All our payments got through, but only the first few people actually got confirmation emails (according to ozBargain).
I paid by paypal, if HN refunds me, does the money stay in my paypal account? It's happened to me previously, don't want $250 sitting in my PayPal account as credit
Yes it will. You will need to transfer it back to your bank account if that was the funding source and you want it back there.
On the otherhand, if the Paypal account was linked to a credit card as the funding source, the refund will go back on to the credit card.
i ordered 3 last night. still havent got any email from HN yet. if they wont let us go, hope we will receive our money not too long.
People like you deserve 0. Feel sorry for the OP who posted it here as he could of got away with it.
hey at least the OP has bagged a few ozbargain honorary badges.
First deal he/she posted too. In all honestly, congratulations OP!How does he or she deserve 0? Mate, ordering 3 isn't being greedy.
hey guy. nothing wrong if u buy more than one if u see a good deal?
Yeah exploiting a clear pricing error. I am sure you had goo intentions i.e selling it on ebay etc..
why do guys always think so negatively. 10 would bring more money from ebay than 3. we all here on Ozbargain and happy to have deals as steals.
As if they would have, it would have been picked up as an error regardless.
It is not a suprise that HVN would not honour the deal (Harvey Norman couldn't even hold an item for me for 30 minutes, despite telling me on the phone that they would do that. They did not apologise nor say sorry.).
Even if HVN ended up not honouring this, the OP still deserve the +'s. It is HVN being dodgy here.
As for missing out on OZB deals… that's life. It is good other people got them. If people managed to purchase a bargain (or bargains) before me, then they deserve to have them.
I just love reading the posts in threads like this, especially from the "entitled ones"…. get over it, it was a pricing error, move on!
****** Refund ******
Spoke to HN Live Chat, was told refund to my creditcard would take 24-48hrs. Seeing today is Public Holiday, refund can be from this week up to Monday next week 31 Dec 2012.I only gambled one and am waiting for $128 refund, I'd imagine the wait would be a bit more urgent for people who put in crazy amounts like 7-9 tablets haha.
lol poor form for Harvey Norman. Can't really expect them to honor a $1000 pricing error though. Especially greedy people who ordered more than one
You put that more eloquently than me.
Not suprised about this.
HVN… this is a company which starts selling items before the official advertised start time (HP Touchpad), does not price match MSY (some HVN stores even refuse to match prices from other HVN stores), does not understand the meaning of holding an item for a customer (told me they would hold it for me, by the time time I arrived, they told me they sold it), have staff who believe a portable hard drive making click click noise non stop is still considered normal.
I ordered 2. One for me, one for me mum. Does that mean i am being greedy?
Mate… I hope HVN would honour the deal and give you two Asus Ep121 tablets.
Unfortunately, HVN is the one that's greedy so I don't fancy your chances.
Before they refund the paypal payments. Everybody should open a paypal case… I'm pretty sure that would freeze their paypal account from accepting anymore transactions….
You're a terrible person
Not as terrible as the person who got our hopes up! <points HN>
People on Ozbargain often kill for less…… especially when there is a bargain to be had.I remember when DSE honoured their mistake…. Logitech Wheel (Orig Price: $290)…. Pricing Error $29.
I'm almost certain that the only reason DSE honoured the Logitech Wheel mistake is they could not have handled any more bad press (i.e. straight after the staff fiasco).
The Wheel wasn't a mistake on DSEs behalf exactly. They were making profit on them. Logitch were the ones angry because they didn't want the wheel selling that low.
Paypal are not going to freeze a big name retailers account.
Anyone get a email stating it was a mistake?
I haven't received any notice from them.They are too busy making boxing day sales. Will get to our refunds before month's end (Jan 2013).
…and the dream is over, was nice while it lasted haha
I had a good laugh this morning when saw this…Gerry Harvey and pricing error cannot coexist.
Hi Guys, just had a live chat with HN team and they said it was system fault and they ll be refunding money of all :(
I bought one yesterday.
I just didn't think this was a pricing error to this degree though. There are a few problems with it and it's an old failed model. Am I really supposed to believe it is worth $8XX?
did you buy one for $800 yesterday?
they are $500 on Amazon. i would have thought possible they were able to discount them for a clearance / special promotion. i remember another tablet a while ago that was like $100 down from $600+? (don't remember original price but was fairly heavily discounted).
HP Touchpad was discontinued pretty much at launch and sold is as with no support.
http://www.smh.com.au/digital-life/tablets/hp-touchpad-fire-…
This isn't a similar situation.
I don't mean to make it seem like a conspiracy but… Time will tell if it was a pricing error or a marketing ploy. If the latter, ACCC time.
Edit: Plus, I want my refund NOW. I'd be so upset if they're investing my funds (and yours) when we're paying interest.