Car Insurance - Massive Increase

Just got my car renewal and it has increased from $1200 to $2000.

No claims made but I did lose the multi policy discount because they pulled a similar card with the home insurance. It is with Suncorp and on the old for new policy which I have paid for four years so they do have me bent over backwards there.

I think I'm happy to drop back to comprehensive and miss out on that old for new deal. Every year I've called, and they are becoming harder and harder to drop the price and when they finally do it's nowhere near as much as it was dropped the previous year.

It's a standard Kia Cerato so nothing special to justify $2k, and the first random quote I did with ING (where home and banking is) was $1200 (with 15% first year discount).

Thoughts?

Worth dropping new for old after paying for it 4 years?

Comments

  • +25

    Have you shopped around for a better deal?

    • +38

      I had a similar increase last year. I got quotes from pretty much every insurer I could find and the increase with my current insurer was still cheaper somehow. Shocked me to my core.

      • +9

        This is looking to be true for me too.
        I just did a basic comprehensive coverage with Suncorp and it came out at 2.1k.
        All the big name insurers are 1800 to 2000 and the lower end pay less drive less guys are 1600 to 1700 for 10000 KMs which I should be under st the moment but if I pick up office days which seems to be the trend I will exceed that

      • +2

        Same for me, from last year to this year. I tried simulating being a new customer and created a new quote incognito, but no difference from the renewal I was being offered. Checked the competition and they were even worse

        • -1

          incognito is not for the internet. it is for local only. your browser doesn't record sites visited and keep cookies. this is all cleared/forgotten when closing browser.
          use brave or Firefox browsers and a vpn. with a vpn that can change ip address, country or state.
          and if your comparing different quotes, clear those cookies before redoing a new quote .

          • @BatsRule: I assumed those cookies (or obviously being logged in) was how they tracked whether or not you were the same customer checking quotes, not checking via IP address.

            • @OzBarAnon: Nope. Insurance is big business, only some are that primitive. Most will use a combination of insured address, DOB and/or registration plate.

              Very hard to get around the new customer incentives insurers offer other than to continually shop around every year.

              If you have a spouse or someone you share the vehicle with, changing the 'regular driver' each year can be one way to get around it.

  • +9

    Just change companies.

    • -3

      Pretty simple really. Less effort that posting on ozbargain too.

  • +5

    shop around… thats outrageous

  • +2

    Worth dropping new for old after paying for it 4 years

    Worth running comparison quotes with 3 other insurers and then whittling down your choices from there.

  • +12

    do a quote with your current provider as "new" customer and see if thats a better price

    • +2

      This hack no longer works on most providers, they caught up with it.

      • +8

        From my experience, you can always "trick" it by using your partner's details or parents.

        • Changing your address to next house works. I've posted about this few years ago (in 2017)… but it was unpublished for unknown reasons..

          ofcourse this is just to get a new quote.. to see how much they are charging you extra by collecting the data based on your current address.

          https://www.ozbargain.com.au/node/293401#comment-4502123

          • @anonymous01: yes this trick has worked since early 2000s with the likes of suncorp group (which includes GIO) they add a customer loyality premium so simply changing the address to next door (assuming they are not with gio/suncorp) removes the loyality premium. the issue then is.. insurance is on wrong address so may not be valid!!!

            I haven't tried changing the primary insured name, but if that works it would be awesome as we usually have more than 1 person on the policy.

            Anyway my solution has been to bounce between RACV and Suncorp and worst case GIO to "reset"t he loyality premium which usually avoids this type of sky rocket in premium.

            Its very common today though, they expect people are lazy and will just pay it and they are usually right.

      • +2

        I did it last month with AAMI

        • +1

          I’ve done this with AAMI for at least 7 years in a row.

          • @MrCAMEL: I agree it certainly does work. In fact I was told by AAMI to call every year as the call centre can and will offer a better price over the phone than the standard renewal.

        • AAMI have an ‘online discount’ that only applies to new policies, making it cheaper to take out a new policy every year. It used to be just called an ‘online discount’, but now it says it’s only for new policies. I rang them a couple of years ago and asked if I could get the ‘online discount’ for my online renewal, and they offered to do a new policy over the phone to get it.

          • @BigBirdy: I use to take out a new policy online with GIO to get a cheaper price but that hasn’t worked for probably 10 years if not more. I ring them up every year to get a better price but as someone else mentioned the discount is getting less every year.

      • How could they possible know it's you doing it?

        • +3

          The insurers collect enough information to get a pretty good idea. Suburb / street, number of drivers and their age brackets, car model and year, where it is parked, how many km per year, etc. Each data point adds a few bits of information and when you collect enough bits you have a unique (or close enough) identifier.

          Also, many insurance retailers are part of the same group, so they all have access to the same underlying data and therefore a number of quotes from several insurers will come pretty close. If you really want genuine choice in insurers, NEVER use a price comparison site. Always read the fine print to trace the insurer ownership/allegiance to determine if it is just a different branding on the same underlying product pool.

          • @peteru: suncorp owns most of them now, aami, gio etc.. and they use the same IT, so its trivially easy for them to share data from customers with AAMI to GIO for example.

            btw.. AAMI is the worst of the bunch, won't touch this insurance personally again (after having a car under their repair for 6 months and having to then sell it still in a smashed condition. The other brands, GIO and suncorp offer choice of repaired which even if you don't use it, ensures they can't do what AAMI does and force a sub-standard repairer to fix a car below its cost)

            RACV is not under the same group so harder to get data from RACV to the suncorp group thats why I usually toggle between a suncorp brand one year, and one of the RACV group another year and yep avoid comparison sites or other sites that steal/sell your data.

        • +1

          data sharing and i hate to know what AI is doing now.
          your ip address . if you don't change your ip address , they know it's you.
          use a vpn, don't use your house number, your real email address or phone number when quoting . prefer to leave them out when getting a quote .

          • @BatsRule: How would they know your IP address in the first place?

            • @magic8ballgag: it normally is attached as meta-data to your request when web browsing to their site, and your IP is then mapped with third parties to databases that pinpoint your exact location (usually with very poor accuracy and impossible for you to update the IP to physical address mapping yourself).

              Stupidly the internet was built assuming full trust that no one would abuse this. Privacy laws do make it illegal to misuse this data but no one honours it, in fact abuse of the IP address is getting far worse, especially last year.

              Also this can be problematic as your IP mapping to physical address is managed by third parties and quite often is wrong and there is no reliable process to fix it.

              I've seen website block customers because the IP has been incorrectly mapped to another country so the site thinks your a hacker because your shopping for something in Australia but some third party system has mapped your IP to another country.

              Next time your using onepass or cashrewards if you see a "service not available in your region" or other block like that its because its trying to guess where you live using third party services that have tried to guess your location.

          • @BatsRule: yep, no one should be connecting to the internet without a VPN these days. The abuse of IP address we're seeing in IT is insane, they even use details about your browser to identify if your a particular type of user. e.g. mac users apple users can be hit with a "wealthy user" premium. I've seen it myself at work with IT people thinking its their right to do this to customers.

            VPN, browser built for privacy, avoid google.com.au (use duckduckgo) all key measures today.

            I still don't have a solution to companies demanding a phone number which is technically illegal as it breaches the anti-discrimation laws.. I am considering using aldi $5 sims as burner numbers and just rotating phone numbers I use for these sorts of things. There are "virtual mobiles" around but pretty expensive to sign up for. (Picturing Bobby from Supernatural with all his phones lined up with different numbers for different government departments)

  • +4

    Get a new quote with Suncorp for the same coverage (if available) and compare.

    This is a cyclic for process for our household, we get a new quote for the same insurances with the same/existing companies to get better deals.

    This started when I asked if I could have the 30% deal off (at the time) applied to my account and the answer was no. I then simply obtained a new policy with the same details and coverage and got the 30% discount.

  • -4

    Find another better deal and then tell SCorp to GFT. I mean actually make the call and tell them they blew it. Take family members with SCorp with you.That might be a (remote) chip you can bargain while seeking quotes

  • +10

    You got the loyalty bonus.

    Disloyalty pays.

    • +1

      This is now the truth with insurance, utilities, supermarkets. Pretty much anything.

      • +2

        Only if there is sufficient competition, of which a lot is dwindling due to buyouts and consolidation

    • +15

      What a load a crap about Tesla/EV owners pushing up your price. Each car group pays its own insurance based on the cost of the car and the claims had.

      It is no different to P plate drivers who pay a crazy price for insurance, while a mid 30/40 person with the same car doesn't. Tesla/EV drivers are no different. So it isn't done like you think it is done.

      The OP Kia Cerato is priced based on the car, the age of the OP and the area they live in, based on the amount of claims in that area and for that car.

      But yes, Right2Drive pushing up everyone's insurance, companies should just stop paying them.

        • +1

          It's not though…

          No one asked you.

          That's not really true though in practice.

          So why does one car cost $2k for insurance and another car costs $1k?

          Why are p plate drivers paying $3k and 40yo are paying $900 for the same car?

          It is how it is done, otherwise it would just be a flat rate for insurance if it worked the way you think it does.

          • -4

            @JimmyF:

            No one asked you.

            No one asked you.

          • -5

            @JimmyF:

            So why does one car cost $2k for insurance and another car costs $1k?

            value of the car to repair/replace/pay-out.

            • +3

              @jv:

              value of the car to repair/replace/pay-out.

              So why are you claiming that Tesla/EV are pushing up Kia Cerato policies when you claim the policy amount is reflective of the cars repair/replace/pay-out cost.

                • +4

                  @jv: another wasted space of a comment

                  • -3

                    @JimmyF: Then why did you post it?

                    • +3

                      @jv: go away jv, no one likes your useless dribble

                      • -6

                        @JimmyF:

                        useless dribble

                        subjective, just as people view your comments as 'useless dribble'

                        • +8

                          @jv:

                          subjective

                          ok then, I see your comments as 'useless dribble'. So time to add you to the block list so I don't see them.

                          Comment blocked.

                          So much better now.

              • @JimmyF: JimmyF think about it. The insurer needs to take into account the vehicles you are likely to hit. So if there are more expensive, or more expensive to repair, or more likely to be written off vehicles on the road this definitely will have an impact on premiums for all cars.

                • @LVlahov: Sure, that they do. But a Tesla costs as much as a Hilux, so no they are not driving up the insurance costs as claimed.

                  • @JimmyF: It isn't just the price of the vehicle, it is the frequency of accidents, and size of repair costs. A Hilux and a Tesla are worth about the same but the repair costs are vastly different, meaning what might be a repair of minor cost on a Hilux may be a significant cost on a Tesla.

                    Just as an example imagine a cracked rear window on a Hilux vs a Tesla.

                    • @LVlahov: Repair cost for a Hilux in a front end crash, is basically a write off. Not sure how that is a 'saving'.

                      Why do you think Tesla/EV drivers are crashing more than other cars?

                      Just as an example imagine a cracked rear window on a Hilux vs a Tesla.

                      Priced a hyundai tucson windscreen replacement? It costs more than a Tesla one!

  • +1

    anyone who uses those Right2Drive type services

    I know right. How dare not at fault drivers get a loan car while their vehicle is repaired! The entitlement!!

    • -3

      if you want that service Maybe you should select that option in your own insurance policy rather than making everyone else pay for it

      • I know right. Not at fault drivers should be forced to use their own insurance policy. The entitlement!!!

        • Yeah that's called being insured

          • +4

            @Gdsamp: It's not though because they charge extra. The insurers could easily make Right2Drive disappear by simply including not-at-fault car hire in their standard coverage. Their costs are obviously less to payout to these services than they are to change their coverage, otherwise they would have done this already.

            • @Beef jerky time:

              by simply including not-at-fault car hire in their standard coverage

              you mean people taking out the policy should tick the hire car box?

              • +4

                @JimmyF: No, I mean that not-at-fault drivers should be covered under the standard terms of the policy. It should not be an additional cost. Or to put it more correctly, the cost should be automatically borne by the at-fault party's insurance as the rest of the repairs are. As it is, these companies exist because the insurers pocket (mostly) free cash from this "option". It doesn't matter how much Right2Drive charge the insurer because the insurer is making much more than that from people who feel "forced" to check that box when taking out a policy for something that is a legal right and then don't claim on it anyway.

                • +2

                  @Beef jerky time:

                  It doesn't matter how much Right2Drive charge the insurer

                  It does when they charge $400/day for 1 month, and hand over a $12k hire car bill.

            • +2

              @Beef jerky time: Not at fault car hire is standard. Car hire option is for at fault accidents.

              • -1

                @Bruceflix: ?? Right2Drive exists because it's not. Right2Drive does not loan cars to at-fault parties.

                • -1

                  @Beef jerky time: Right2drive exists because crash repairers often don't have loan cars now and also because crash repairers often have lengthy delays.
                  Car hire option on policies is for at fault accidents. Maybe you should read your insurance documents a little better.

                  • @Bruceflix: You're missing the point. I shouldn't need to negotiate with the crash repairer over a loan car (or anyone else for that matter) in a not-at-fault claim. Right2Drive solve this problem. The cost of Right2Drive is obviously inconsequential to the insurers because otherwise they would have built their service into their own offering.

                    • -1

                      @Beef jerky time:

                      I shouldn't need to negotiate with the crash repairer over a loan car (or anyone else for that matter)

                      You don't. Either ask your insurance (or theirs) to organize one or go to a hire car company and get your own, keeping the receipts to get reimbursed.

                      • @Bruceflix: That's not what you just said. If it's so easy, why does Right2Drive exist?

                        • -1

                          @Beef jerky time:

                          why does Right2Drive exist?

                          Marketing and convenience. They simplify the process, and they charge accordingly. The consumer doesn't see those charges so doesn't care.

                          As proven by you, a number of people do not actually know what their car insurance covers.

                    • +1

                      @Beef jerky time: I belive Suncorp do this as in they prefer the not at fault to talk to them first. The delays in repair may actauly be from the commision the repairer gets for refering a customer to right2dirve. The cost for R2D is now just spread over everyones policy.

                  • @Bruceflix: Depends on your insurer. With RACQ the car hire option exists for instances such as hail damage, having your car keyed in the carpark etc, all of which are not at-fault accidents. Insurance companies differ in the level of coverage they provide.

                    • @miwahni: Not at fault implies there is another party that is at fault. If there is no other party (eg. hail damage) you have the excess and you theoretically are the at-fault party.

            • @Beef jerky time: Every comprehensive policy I've had in the last 5 years has had not at fault car hire included, at fault hire is what has always been an extra option.

              I assume right2drive is for not at fault uninsured or something

          • +2

            @Gdsamp: Why should a not at fault driver use their own insurance when they can use the at faults insurance? Sure, I have comprehensive insurance but if someone hits me I'd rather use their policy than have to make a claim.

            You know when getting an insurance quote is asks how many claims you have made? Use their insurance, no need to make a claim.

            My insurance is for when I am at fault or the other part does not have insurance.

            • @Bruceflix: Exactly this.

            • @Bruceflix: How do you accomplish this? Do you do all the legwork by ringing the at fault party's insurance?

              • @Guybrush57: Contact the at fault party. Ask them for their policy number. Book car, give policy number.
                Difficult I know.

                • @Bruceflix: Doesn't sound too difficult. I simply hadn't heard of people avoiding going through their own insurance to ensure it doesn't count as a claim.

            • +4

              @Bruceflix: "if someone hits me I'd rather use their policy than have to make a claim" - Yes, but thats in network via their insurance company, R2D is not in that network.

              R2D are predatory where they do not work with any of the insurance companies to offer in network rates, they wait until the repair is completed then send the invoice to be paid by the other (at fault) parties insurance company who specifically do not cover that outside of network (all insurance companies), then when they DON'T get their hugely over inflated invoice paid for car rental they then start legal action and serve the at fault person directly trying to scare them in to full payment or working out a deal for payment with them. This is even more scammy against those who English isn't a first language.

              Usually if people are wise enough or search this happening online (its very very common) you go back to your own insurance company who then will represent you as the insured client and then have to do further negotiations or end up in court, this wastes people's time, costs insurance companies a lot of time and money which is reflected eventually in insurance premiums across the board to cover themselves for the much higher costs related to this company and how they are operating.

              They are a predatory company that cause undue stress on the at fault party for something they did not enter in to, if insured they expect their insurance company to cover the reasonable cost of a hire vehicle (yes a suitable one for the accident vehicle, so van or ute, compact or sedan) for the other party through their insurance company and their agreed network of hire car companies, NOT R2D.

              As a company they operate based on threats and intimidation to people to get paid, I wish only bad things on their CEO, Staff, sleazy legal contacts and anyone else they use to go around threatening people to extort insurance companies of more money that costs everyone more due to their existence.

              R2D has taken #1 hated position for me over HN, RE Agents, Car sales people.

              • +1

                @91rs: I was offered a R2D vehicle from a repairer that forecast my vehicle would be in the shop for 3 months (during covid, waiting on parts), where I was the not at fault driver.

                I said no, knowing how they operate I just couldn't do that to another person.

              • @91rs: Totally reasonable and well explained, but it reminded me of this…

                https://youtu.be/CJtD953hrxc

                "Alright Econo-Save, you just made the list."

      • +1

        The at fault driver has to pay your (fair) hire car fees by law.

    • +10

      The issue isn't them getting a loan car, the issue is the cost Right2Drive tries to charge for a car, generally 3-5x the normal cost.

      $400/day for a car via Right2Drive, vs $80 if hired directly from a hire company.

      • +3

        Yep, I don't disagree with the general principle of the not at fault driver getting a loaner for the duration. But the price Right2Drive charges for that is extortionate. I'm happy with pretty much anything that's clean and reliable when my car goes to the mechanic for a couple of days. I'm sure it doesn't cost him $400 a day to run his loaners.

      • +1

        Then their way of getting their money paid, extortion basically.

  • -3

    Just got my car renewal and it has increased from 1200 to 2000.

    Possibly because of the LA fires.

    • +3

      You joke, but insurance around the world will be going up thanks to the LA fires.

      • +3

        No joke.

        We need to all subsidise such a poor nation as the USA.

        • +8

          Not a USA thing. Insurance companies are the farmers of the financial world. Always want to be bailed out in bad times but never spread the wealth in good times.

          • +3

            @Bruceflix:

            Always want to be bailed out in bad times but never spread the wealth in good times.

            It is funny how policy prices go up due to a flood/fire/earthquake etc to cover losses but never down once they are covered. Then on the next flood/fire/earthquake they go up again!

        • +2

          Exactly, looking forward to subsidizing the USA when Trump tarrifs start again

        • Its the global insurance underwriters that act as insurance for insurance companies which will be source of the increase.

          Globally they will increase the premiums they charge insurance companies which will flow down to customers.

          Also, its a great excuse for them to charge more anyway, even if the increases are minor.

          • @afah0447:

            Its the global insurance underwriters that act as insurance for insurance companies

            Who underwrites the underwriters?

        • fair enough

  • +7

    Same this year… went from about ~$900 to almost $2,000. I think they just rely on consumer apathy and auto renewals. I said (fropanity) that! and shopped around, got it a shade over $800.

    • Who'd you get for $800?
      Keen to know so I need to shop around less.

  • Shop around. As with any ongoing product or service you pay for that we pretty much require in life, loyalty is never rewarded by these companies because most people are too lazy to switch.

  • Side item based on replies: I just looked up what Right2Drive was!

    Is it the case now, example Right2Drive, that one needs to or should pay for other inconveniences caused? Although the inconvenience was caused by the at-fault party, is it really the case that one needs to pay beyond just fixing the damage (ie repairs) now? - assuming straight forward crashes.

    I have had the inconvenience of being crashed into and not having my vehicle while being repaired - I see it just as an inherent situation/inconvenience for operating a vehicle that we all share(? - maybe my ignorance).

    • You are entitled to a hire car at reasonable expense.

      I dare say if things went through court you'd only be entitled to full coverage of R2D costs - given they are so extortionate - if you had taken reasonable steps to secure a cheaper hire car and there were none available.

  • +1

    I have two cars full comprehensive with Shannons. I got a $370 increase, roughly 20%. I can't find a better deal with the agreed value arrangement.

    It sucks, never made a claim, clean driving record. "Here you go, an increase for doing the right thing"

    In saying that seeing the increases yourself and others are getting. I got off okay.

  • -3

    Gosh it's always the same unstable folks around here making these same AI generated forum threads.

    It's like these guys are NPCs and have truely no self-awareness.

  • I will clarify that if I move from Suncorp the new for old policy goes and it can't be picked up with another insurer.
    So I guess the question is;
    Paying 4 years of new for old, is it worth keeping it just incase something happens and cop the ridiculous rise or do I drop to comprehensive with best value/coverage and accept I've wasted that new for old.

    I will caveat that the new for old is insured on the lowest amount so any significant damage will mean a replaced car so the new comprenhisve plan will need to increase the insured amount

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