Menulog Doesn't Care about Its Customers

Ldevisticshash on 10/12/2024 - 16:58
Last edited 10/12/2024 - 20:08 by 1 other user

I came here to share my frustrating Menulog experience after using the ING signup $200 Menulog credit deal.

  1. Last Friday, I ordered a Maccas family meal. The app marked it as "delivered," but the food wasn’t there. CCTV confirmed nothing was ever delivered. Support refunded me.

  2. I reordered, and the same thing happened. This time, I saw the driver slowdown near my house, then speed off without delivering. Thankfully, another quick refund, but no compensation for the now, two hours wasted. Switched to DoorDash, and the food arrived in half the time, no issues whatsoever.

  3. Today, I ordered from a kebab shop, and again, no delivery. The driver sped past, marked it as "delivered," and support refused a refund due to my claim history.

Looking into it, Menulog has a 1.9 rating on Trustpilot, with many complaints about undelivered orders. Unlike other apps, Menulog doesn't have/require delivery photos, driver ratings, or enforce timeframes, leaving drivers unaccountable. You can only text drivers during delivery, not after.

Menulog is hopeless and I've given up on them, I’ll be using the remaining credit for pickups only and avoid Menulog altogether after that.

How are they still operating? Can the ACCC do anything about them? Does anyone have a similar experience?

Food & Grocery Food Delivery

Related Stores

Menulog
Menulog

Comments

  • MS Paint on 10/12/2024 - 17:14
    +3

    Just get the food yourself. It's not that hard.

    • Subere on 10/12/2024 - 20:42
      +3

      Waiting 2 hours for Macca's then getting a kebab delivered…

      I live in a highrise in a CBD with food options everywhere yet the amount of UberEats deliveries in our building is crazy. People are lazy.

      • JIMB0 on 10/12/2024 - 21:13

        I couldn't believe it when I saw someone order bubble tea on uber eats.
        Mr Jack ⬇️

  • Yummy on 10/12/2024 - 17:17
    +2

    ACCC will eat your kebab.

    They ain't gonna do anything for $15 meal.

    • Sammy2000 on 11/12/2024 - 22:47

      …for an item that costs $5 in store.

  • Duckie2hh on 10/12/2024 - 17:17
    +1

    Cool story bruh.

  • Mechz on 10/12/2024 - 17:31
    +2

    As the old saying goes, Fool me once shame on you…

  • ihfree on 10/12/2024 - 17:49

    Bikies? Or bikkies from Menulog?

  • CyberMurning on 10/12/2024 - 17:55
    +1

    Get a new house. Not hard.

  • CyberMurning on 10/12/2024 - 17:55

    Menulog Doesn't Care about Its Customers
    They cade about their own menu

  • Seraphin7 on 10/12/2024 - 18:01
    +1

    Yep, tried these guys once years ago and found it to be a dumpster fire arrangement. And that was on a pick up arrangement. Never again.

  • Ryanek on 10/12/2024 - 18:37

    They're still making enough money from delivered orders to pay off missing ones.

    It's a sunk recovery cost, which seems to be working because you tried using them again.

  • DingoBilly on 10/12/2024 - 18:38

    I mean sounds like Menulog is great here for customers. You've ordered 3 times and been refunded in full 3 times and your account hasn't been banned or locked.

    Bad customer service would be if they didn't give you a refund. Problem here is more with their delivery service in general.

    • sidesw1pe on 10/12/2024 - 18:56

      I missed where he mentioned he was refunded the 3rd time?

      • DingoBilly on 10/12/2024 - 19:02

        Ah my bad, didn't read it properly.

        Still, seems like a reasonable policy to stop refunds after 2? I'd suggest none or 1 max for a new account.

        • sidesw1pe on 10/12/2024 - 19:07
          +1

          Yeah I guess it can't go on forever. It's too bad that, according to OP, ML doesn't have/require delivery photos, driver ratings etc. While it seems unlikely to have this happen 3x in a row, if it happened, as a customer you would want it to be investigated and not dismissed. Honest customers shouldn't be penalised for ML's failure.

    • devisticshash on 10/12/2024 - 19:13

      No, they refunded 2 out of the 3 times. Although my account is still active, I have remaining credit that I fear using because I'll never know whether my order will be delivered or not (looks like pick-up it is). And I agree, it can be out of Menulog's control to ensure their couriers do the right thing but the issue has been long-standing and they haven't adapted like their competitors.

  • solidussnake on 10/12/2024 - 19:08
    +1

    Happened to me with my six month old waited
    50 mins then marked as delivered got a refund and changed to Deliveroo never had an issue

  • mreddie on 10/12/2024 - 19:37
    +2

    Maccas would have been stone cold even if it was delivered, you dodged a bullet

    • Forfiet on 11/12/2024 - 18:23
      +1

      I hate to agree, but this was my experience with my last few orders and the driver was fast as feasibly possible.

  • mypantsaretight on 10/12/2024 - 19:49
    +2

    Sounds like a hack to be a menulog driver to get free meals :P

    • Subere on 10/12/2024 - 20:43
      +1

      Quick post it as a bargain.

      [Targeted] Free meal. Menulog driver account required.

  • vorsprung on 10/12/2024 - 22:20
    +1

    Delivery apps are a constant disappointment. Although 3 times in a row that’s bad! I think with Menulog you can order for pickup instead of delivery? Maybe that will help you extract the value from your credits.

  • Forfiet on 11/12/2024 - 18:19

    You could try waiting outside when the gps tracker shows their arrival, that way you get your delivery….

    If they drive away in front of you, record it and share with menulog or bank for refund…

    Then never bother with that service again.

    'IF' you live in a obscure or hard to reach house or apartment, factor this into your predicament…..

    • devisticshash on 11/12/2024 - 22:31

      I was contemplating that but didn't expect it to happen to my third order. Will be using the pickup option from now on, I was literally fighting for a refund with the support agents who have a preprogrammed copy and paste response.

      • Forfiet on 12/12/2024 - 00:09

        I live on a subdivide(Made from the start) and I try to factor this in when getting deliveries….

        Most services have no issue, but with gig services I usually meet them by the main street to avoid issues, so what I said wasn't a criticism but experience. ;P

  • bluesky on 11/12/2024 - 20:14

    I don't use Menulog - but do they give you the car and driver info for the delivery? Which I think Ubereat and Doordash do. If so, you would have some info to report to Menulog about these drivers, whom you observed drove by your place and left without delivering the food. At least then, if they do this repeatedly, Menulog would see a pattern, and may be, not use them anymore. So they cannot continue to do this without repercussions.

    • devisticshash on 11/12/2024 - 23:05

      Unfortunately Menulog doesn't provide these details, you just have to go "courier". You also can't rate drivers either like other competitors.

      • bluesky on 12/12/2024 - 00:13

        That would make it easier for a dodgy driver to do what you just described, unfortunately.

Login or Join to leave a comment
Login Join