Commonwealth Bank to Charge Customers to Access Cash

The Commonwealth Bank has unveiled major changes to one of its main everyday account offerings that will see some customers charged $3 to withdraw their own money. Customers taking money out at bank branches, post offices or by phone are charged $3 per withdrawal.
The withdrawal fee is only waived for customers who are under 18 or have an aged, disability or war veterans' pension.

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Comments

                  • -2

                    @Gervais fanboy: You really aren’t good at expressing yourself if people can misquote you by literally pointing out what you are saying.

                    • -1

                      @try2bhelpful: Maybe or alternatively, I am dealing with a liar over here who has accused me of ‘abusing people’ but can’t exactly cite all those instances.

                      • -1

                        @Gervais fanboy: “Alright cat lady, reinforcing the stereotype as always. What’s next, you are now gonna accuse me of harassing you??”

                        Sounds pretty abusive to me however rightwingers who follow Trump have a different view on what civilised discourse is. If your hero is a guy that one court has decided is a sexual harasser and another has found is a felon then you are going to make these sort of comments.

                        Given the enormous screeds you put out I suspect the only person who is reading them is you.

                        • @try2bhelpful: Reinforcing the stereotypes again.
                          I asked you to clarify your comments about me allegedly ‘abusing people’
                          What do you then do? Do a whataboutism digression of what I said to you after you lied about me.

                          “ I’m a bleeding heart leftie so I would protect the poor and disadvantaged.”

                          You are a fraud lol, you need to work on your own integrity before you go out helping people.

                          Sounds pretty abusive to me

                          What abuse?
                          Which people?

                          rightwingers

                          Not a rightwinger
                          But you are soo darn far left that Labour seems ‘conservative’ to you and you call me a ‘rightwinger’ for supporting the free market.

                          who follow Trump

                          I don’t but you have got a good lying streak going on, wouldn’t want you to stop now.

                          have a different view on what civilised discourse is.

                          lol I literally said nothing to you and was super polite until you started lying and attacking me.
                          0% Accountability, 100% Victim Complex. All the hallmarks of a cat woman right there. Cheers.

                          If your hero is a guy that one court has decided is a sexual harasser and another has found is a felon then you are going to make these sort of comments.

                          See, you are not of sane mind.
                          1. You falsely claim that I am a ‘Trump follower’
                          2. You then use that lie to make further assertions.
                          Hahaha cat woman.

                          Given the enormous screeds you put out I suspect the only person who is reading them is you.

                          Ohh the irony.

                          screeds

                          Glad to see the lonely cat woman manage to spend her time reading the thesaurus. Good.

                          • -2

                            @Gervais fanboy: Honestly mate read what you write. You are totally unhinged with your obsessive commenting. You seem to be happy to insult other people but when your own fallacies are pointed out you seem to be misquoted. I didn’t need a thesaurus to use screed because I didn’t start with an alternate word. However you probably needed a dictionary to determine the definition.

                            • -2

                              @try2bhelpful:

                              You are totally unhinged with your obsessive commenting.

                              On a 1:1 comment ratio with you btw

                              You have posted 31 comments in this thread
                              I have posted 30
                              You can’t get anything right, can you?

                              You seem to be happy to insult other people

                              Wait a second, INSULT?
                              A second ago it was abuse. So which one is it cat lady?

                              but when your own fallacies are pointed out you seem to be misquoted.

                              You haven’t yet once quoted me exactly and ‘pointed out my fallacies’.
                              All you have done is be rude to me and accuse me of things when I was only trying to have civil conversation with you.

                              However you probably needed a dictionary to determine the definition.

                              Ouuu, cat lady with a sick insult right there. Nice hahahah.

                              I didn’t need a thesaurus

                              lol, I love how you chose to clarify that little joke but….
                              Haven’t yet clarified any of your lies.

                              I ask you again lonely cat lady
                              What abuse? Which people? And what made me a ‘rightwinger’ and a ‘Trump follower’?

                              I should pin a lie counter next to all your comments from on.

                              • -2

                                @Gervais fanboy: I think if people look at the word count they can see who is the obsessive. I’m content to summarise my views. I’m not the one lying and that is something other people can see as well. Apparently your lies are people “misquoting” you. Your petty insults are just pathetic, Frankly I just let them go through to the keeper. However, I’m sure if I reported them to the mods they would delete them as personal abuse which would reinforce my point.

                                An insult can also be abusive. Perhaps you need more time with your education again. Maybe if you spent more time concentrating your fire rather than your scatter gun approach you might actually hit the mark. I seem to be pushing your buttons at the moment. I find that very amusing.

                                • -1

                                  @try2bhelpful:

                                  look at the word count

                                  Wanna bet on that? I am confident there wouldn’t be much in there either.
                                  Btw great to see you address all the key points here lol

                                  I’m not the one lying

                                  Okay
                                  What abuse? Which people? How am I a rightwinger and what makes me a Trump follower?
                                  The fact you keep dodging the very words you wrote yourself, you are a proper liar.

                                  something other people can see as well.

                                  Can always trust the lonely cat woman to seek validation from elsewhere when she can’t respond to what’s right infront of her.

                                  Apparently your lies are people “misquoting” you

                                  Love how you just spun that.
                                  You keep reinforcing them stereotypes.

                                  Your petty insults

                                  Why backtrack now, you said I was ‘abusing
                                  people’. Why now slyly switch from insults to abuse?

                                  However, I’m sure if I reported them to the mods they would delete them as personal abuse which would reinforce my point.

                                  Yup, can always trust a lib to threaten you with censorship.
                                  I was perfectly civil until you lied and attacked me.
                                  Again, 0% Accountability 100% Entitlement, The stereotypical Karen lol.

                                  An insult can also be abusive

                                  Maybe, some can. Quote the ones where I ‘abused’ people here. I have asked you multiple times now.

                                  need more time with your education again.

                                  Boom, another 10/10 comeback.

                                  I seem to be pushing your buttons at the moment. I find that very amusing.

                                  Ohh right, coz only one of us here started slandering and attacking the other person.
                                  You have negged my comments, I haven’t negged any. You just threatened me with your options of about reporting me to the mods lol

                                  Are you sure you are enjoying all of this like you are claiming to be, Karen?

                                  • -1

                                    @Gervais fanboy: I haven’t lied or attacked you. I’m not the one who started the personal attacks like “lonely cat lady”. All I’ve done is pointed out the fallacies in your arguments and the flaws in the way you present them. I mean you can’t even come up with something original or accurate for an insult either. Seems you have been programmed and triggered. As others have pointed out you seem to be “misquoted” a lot don’t you? Still can’t summarise your thoughts either can you? Who do you think is even reading your long boring comments now? Even I’m just skimming them to see if there is anything worthwhile. Still waiting.

        • +1

          Where the money comes from. Well that's a very interesting question. Eg The mining juggernaut in Australia, massive tracts of food producing land ,especially NT and FNQ. And almost criminal amounts of water licensed for not nutritional purposes. Cotton FFS.
          There is also a massive wind and solar farm under consideration on the Nullabor. Who's money is behind it?

          I often wonder where all the profits and proceeds from years of Apartheid went, after it ended? After all, only one side of the entire system benefited from the regime.

    • I’m a bleeding heart leftie so I would protect the poor and disadvantaged. However, maybe it is time some people realised the downside of listening to uncle Rupert and voting conservative.

      I lean more left than I do right but I think it's getting to the point where sticking to ideology is just resulting in complete silliness now (on both sides of politics). For example I also agree that we should help the poor and disadvantaged to find their feet, and I don't hate on people who are on welfare because they only get $40 or something a day (I've actually tried to live on $40 a day in the past to save as much as I could and it's really quite hard) but left wing politics also advocates for immigration. The government recently said "immigration is going to be higher than forecast" as if they're trying to forecast something uncontrollable like the weather when they actually have the actual ability to bar people from entering the country. Australia was built on immigration in the past, and I think over the 2010s annual figures were something like 120k people coming here each year but now the figures simply do not make sense especially when we're in a housing crisis (unless of course people stand to benefit from higher immigration, like property owners and big corporates who benefit from a larger labour pool).

      My point is, sticking to ideology can become silly, we should focus on doing sensible things for the nation and whatever is sensible depends on the circumstances at the time and just because we have a left wing or right wing party (or, perceived to be left wing/right wing anyway) in charge it shouldn't mean that they blindly stick to their left or right wing ideologies. In times of plenty yes, importing people shouldn't be an issue but in times of scarcity then maybe we should hold back a bit eh? And that's just an example, another one would be investing in arts in times of plenty and not investing in the arts when times are scarce.

      • You really think immigration would’ve been lower under the LNP? We didn’t have anyone coming in for two years. Of course we were going to get a temporary spike. Personally I think we should be training people rather than immigrants but we need the workers now. What we haven’t seen is a skyrocketing of the unemployment rate so we must be absorbing the migrants into our economy. At least the ALP are doing something about the dodgy education institutions and despite Dutton demonising migrants he is backing away from dealing with the colleges. Funnily enough after his people were meeting with the people who run them.

        I grew up in Geelong on the 60s so I’ve heard the “Australua is full” argument all my life. It is more nuanced than immigration is bad argument. There are swings and round snouts to the argument so we need to stop the demonising and work the issues.

        Funnily enough I don’t buy into pure form ideology. None of them actually serve people properly. I worked for private industries, I’ve got shares, I’ve built up my Super. I would probably be better off if I voted Liberal party but I prefer people had a chance. Let’s not go down the path of the most expensive power generation. Let’s help military veterans rather than spending money on the war memorial. Let’s find ways to advantage home owners rather than property portfolios. Let’s find a way to reduce house prices.

        • +2

          There's too many humans.(enter the morons accusing this point, automatically means euthanasia. )

          Human population is literally the elephant in the room.

        • You really think immigration would’ve been lower under the LNP?

          I never said anything of the sort, and in fact I honestly don't know. If it was lower then I don't envision it being that much lower (because LNP, and as you said, COVID), maybe instead of 500k it would've been 450k, or maybe it would've been 600k, who knows? I no longer have faith in either party to do what's right for the citizens of this country, after all they are all bought.

          but we need the workers now.

          I think it depends on what workers you're talking about. The skills shortage list had jobs like yoga teachers, dog handlers and martial artists on it. I mean, really? A savvy teenager could start their own dog walking gig if they wanted to. Why doesn't the gov just run a campaign for teenagers to try dog walking to earn some money instead of trying to import another 10,000 people to walk dogs (across all states)? I haven't heard from anyone in my circles about not being able to find a yoga teacher or martial artist. There's been nothing in the news of people going to yoga centres all over the country only to be knocked back because the class is full or MMA gyms with the same.

          Also, the larger our population becomes, the more people we need to support that population. That is an objective fact. If we import more people, more people will need healthcare. That means we need to import more doctors, more dentists, more physios etc. More people will need transport, which means more people on PT and more people on the roads, adding to congestion. If the people we import buy dogs and don't walk them, that means we need more dog walkers too. Does that make sense?

          What we haven’t seen is a skyrocketing of the unemployment rate so we must be absorbing the migrants into our economy.

          The thing about unemployment is that it counts people who work 1 hour a week as "employed" which IMO is extremely misleading to the point where I am skeptical of the numbers they are printing. There has been an increase in gig work in recent years, so people who drive Uber for 5 hours a week are counted as employed even though that might be their sole income and I doubt 5 hours of Uber driving is enough to live on, even modestly. There have also been lots of redundancies the past couple of years too across the corporate sector, literally tens of thousands of jobs lost, it's been in the news constantly. Have we really created tens of thousands of white collar jobs the past two years when our GDP has hardly grown and when we've been in a per capita recession for several quarters? From what I've read on r/ausfinance there are people struggling to find work, and there are posts about hundreds of people applying for a single job AND people not getting any callback at all from jobs they've applied for.

          Re: absorbing migrants, there are immigrants who come here with their qualifications (and let's face it, people are low enough to photoshop their qualifications to get into the country, I've heard stories of people working with recent arrivals who seemingly had no idea about how to do their job to the point where they wondered if they actually did that job in their home country) only to end up delivering Uber Eats (those immigrants are mostly from India) or doing menial work like cleaning (my workplace has plenty of cleaners that seemed to originate from Nepal who would clean the office at around 7 pm), and I've met immigrants who have arrived here from other countries doing white collar jobs that aren't very complex and a fresh uni grad could learn in six months (e.g. digital marketing). Uni grads in this country have always had problems finding work in a timely manner, the last time I checked (which was a long time ago), the average time it took for a grad to find work was 6 months. These days when I go to McDonald's I'm greeted with foreign accents 30-40% of the time, whereas 10 years ago I know that there were more locals working in McDonald's (mostly teenagers and young adults).

          At least the ALP are doing something about the dodgy education institutions and despite Dutton demonising migrants he is backing away from dealing with the colleges. Funnily enough after his people were meeting with the people who run them.

          I don't know what you're talking about but it sounds like a good thing, so I have no issue with it but we can't count our chickens until they've hatched (or maybe they already have, as I said I don't know what you're talking about).

          It is more nuanced than immigration is bad argument. There are swings and round snouts to the argument so we need to stop the demonising and work the issues.

          Of course it is more nuanced than "immigration bad". If we need skills that we objectively do not have (like designing building nuclear reactors or high speed rail) then yes, obviously import people to do those jobs! Duh! But importing people to teach yoga of all things and walk dogs (and that isn't even scratching the surface of weird and silly-sounding jobs listed on the skills shortage list) when people are struggling to find something as necessary as housing is objectively silly and in fact it says more about the system being broken then it does anything else. Who benefits the most from yoga teachers and dog walkers? People who want to learn yoga and can afford to pay for someone to walk their dog.

          Funnily enough I don’t buy into pure form ideology. None of them actually serve people properly. I worked for private industries, I’ve got shares, I’ve built up my Super. I would probably be better off if I voted Liberal party but I prefer people had a chance. Let’s not go down the path of the most expensive power generation. Let’s help military veterans rather than spending money on the war memorial. Let’s find ways to advantage home owners rather than property portfolios. Let’s find a way to reduce house prices.

          Well that's fair enough, my entire point was that we should be doing whatever is sensible rather than what's ideological and what you're saying sounds pretty sensible.

          • -2

            @Ghost47: It should come down to what is if benefit to as many people as possible rather than concentrating money into the hands of people who are already rich. It doesn’t mean you don’t have to work for it, it just means maybe we reevaluate what certain jobs are worth. We don’t have to all have the same money in the bank but people need the basics before somebody else gets gold plated toilets. It is about balance, humanity and dignity. Apparently some people think that is “socialism” and it is bad.

            • @try2bhelpful:

              It should come down to what is if benefit to as many people as possible rather than concentrating money into the hands of people who are already rich.

              Sure, it should. But it should be based on objectivity instead of lies like "immigration is good for everyone". Immigration is good for business owners (larger labour pool) and some say Labor imports voters which I think could be true to an extent, because most people will always vote on who they think will help them the most.

              Apparently some people think that is “socialism” and it is bad.

              Yeah well I don't know what that argument is about, I'm not jumping in on that. I was simply pointing out that we should be focussing on sensible policies based on the current circumstances instead of simply following ideology.

              • -1

                @Ghost47: It should come down to people understanding the issues and the background of decisions rather than just falling for simplistic negative comments by politicians who deal in misinformation and misdirection. I don’t listen to “some say” I try to be more specific with who I’m getting my information from.

                I didn’t say immigration is good for everyone I said right now we are absorbing the immigrants into our employment pool because we have shortages. I do think we need to get more specific with migrants but the ALP has had to process the people the LNP let in previously as well. I seem to remember Dutton’s intervention for an Au Pair.

                I think we are focusing on sensible policies, hence attacking the Edication colleges that were Visa factories. If treating people with dignity and humanity is an ideology then I’m guilty as charged.

              • -1

                @Ghost47: We agree things should be based on sensible policies. It should be based on what benefits people who need the basics rather than just making the rich people richer. A temporary increase in immigration occurred because we had been in lockdown and there is a backlog of people being processed. The sensible policy is stopping people misusing Visas to get into the country via the backdoor. It is ensuring we stop bringing in the bigwigs in organised crime in via planes just because they are bringing money with them.

                I'm not sure what you think is "ideology" rather than sensible policies. However, we do need doctors, nurses, early childhood workers, aged care workers etc right now. I wish we had spent the last ten years prioritising and educating these workers but we didn't. I do hope we start paying these people what they are worth so we can get more people who want to do these hard important jobs. I consider that to be sensible policy rather than ideology.

                • @try2bhelpful:

                  We agree things should be based on sensible policies. It should be based on what benefits people who need the basics rather than just making the rich people richer.

                  What a strange reply considering you said the below to me as well. Aren't I just another RWNJ, Murdoch fanboy who only believes in extreme right-wing values? You make it very hard for someone to want to have a respectful discussion with you when you go around making these kind of underhanded snipes.

                  Shhh. They don’t like to see the reality. It contradicts what Uncle Rupert is telling them. The thing I dint understand is why The Age seems to have gone so right wing as well.

                  A temporary increase in immigration occurred because we had been in lockdown and there is a backlog of people being processed.

                  It's only temporary in hindsight, and anyway that's a moot point because the ALP have said that immigration is going to be "higher than forecast" (and no, I don't read the Australian it's just the place I can find that actual quote) as if they're trying to predict the weather and have absolutely zero control on how many people can be let into the country. So what if there was a lockdown and COVID? Just because we relied on immigration in the past doesn't mean we should continue to rely on immigration forever. That's like saying "We've relied on China to buy our iron ore, so let's keep relying on them". Do you see the problem with that mentality?

                  The sensible policy is stopping people misusing Visas to get into the country via the backdoor.

                  Of course it is. But when Australia has projected the image that we bring in so many migrants each year, that we are a nation of migrants, that we happily accept migrants, that 1/3 of us are migrants and are born overseas, it makes people overseas believe they can just come here and it doesn't matter if they come via the backdoor because we "need" migrants. It makes more people apply for visas and more people trying to misuse them.

                  I'm not sure what you think is "ideology" rather than sensible policies.

                  What I'm trying to say is that since you said you're a bleeding-heart lefty and since you insinuated I'm some sort of extreme right-winger and a Murdoch fanboy (likely because I've said things you disagreed with completely from a political standpoint), that you're being a silly ideologue because unlike you I can see good policies on both sides of politics. The left are pro-choice, that's sensible. The right think are pro-tradition, that's sensible. The left think that we should accept LGBTQI people, that's sensible. The right think that self-reliance is important, that's sensible. I don't sit on either extreme and people who do so make the world a worse place.

                  I sit on the side of sensibility and implementing policies based on current conditions, like NOT advocating to import 500k people in single year when there's a housing crisis and vacancy rates in our two largest cities are at all time lows. Why is that such a "right-wing" opinion? What is so bad with ensuring people who are already here can be housed and employed instead of simply ignoring that and shovelling more people into the country (who will also need housing and employment)?

                  However, we do need doctors, nurses, early childhood workers, aged care workers etc right now.

                  And we're going to need even more when we keep growing our population via immigration. In 2022-2023 we had a net increase of 500k people, most of whom were migrants (look at the "Components of Population" chart on this page, migration has been the main cause of how our population changes too, not locals having children). The only reason we need so many people is because we import so many people. Why is this seemingly such a hard concept for people on the left to grasp? And I say "people on the left" specifically because it seems like most left-leaning people do not see any issues with the current levels of immigration that we have.

                  What makes a place like Japan so great? The culture, right? The fact that the people are so respectful, right? The food, right? Where do you think those things came from? It doesn't come as a result of huge amounts of people from different backgrounds and cultures who were raised with completely different values and morals being shoved together that's for sure. It comes from tradition and pride and the fact that Japan doesn't let in absolutely everyone they can unlike Australia. Imagine if 1/3 of people in Japan were born overseas. Does that sound like an improvement to you? And just because I say that I'm not trying to say that immigration is completely bad, obviously some immigration is ok, but reckless, mass amounts of immigration is absolutely silly especially in times of a housing crisis and when our economy is weak and sliding backwards even despite all the immigration the government has conducted. And, obviously Japan isn't a perfect country, but it's pretty great to visit because of those things.

                  I wish we had spent the last ten years prioritising and educating these workers but we didn't. I do hope we start paying these people what they are worth so we can get more people who want to do these hard important jobs. I consider that to be sensible policy rather than ideology.

                  "Hope" is worthless when our politicians are so hellbent on importing people. Do you realise that immigration greatly benefits employers because it allows them to have a much larger labour pool to pick from? Do you think political donations (from both sides) don't actually influence policies that are introduced?

            • @try2bhelpful: "It should come down to what is if benefit to as many people as possible rather than concentrating money into the hands of people who are already rich"
              Bad news. The 400 new homes for the next raft of future PTSD inflicted soldiers in Townsville, are tax payer funded, and sold to and owned by investors.They get to lease them to the blankest cheque in Australia.Defence. What a cash cow. Name your rent boys.Milk that cash cow dry.

      • Why hold back on migration? On one hand you want to help the poor and disadvantaged to find their feet, but on the other hand you want to prevent hard working poor people from other countries from having a better life here. It's logically inconsistent. An Australian deserves nothing more than a Bangladeshi. They should have equal rights to pursue their dreams.

  • +3

    So they make billions in PROFIT, policy for branches to not store cash or limited cash, if someone wants to cash out alot, they have to wait and still pay $3?

    They also question you on why you need to cash out

    Bruh…..

    • +3

      I have noticed they all seem to give the third degree whenever you withdraw over a few hundred dollars. And they claim it's because of some anti terrorism anti money laundering law that was passed way back when Johnny Howard was still PM. So why have they only started doing it recently?

      "We're just making you jump through all these hoops to keep you safe and effective. We need to be sure you're not being scammed. You're just a peasant so we assume your IQ is sub 90 and therefore you need your corporate overlords betters to hold your hand. Agression will not be tolerated."

      • Good reasons (for them!) why they're asking you - you might be buying a car in which case they'll try to flog insurance. You could be going on a holiday and therefore need some foreign cash or a travel card (do the banks still issue these?) or even a credit card. Just about every spending activity can be turned into a selling opportunity with a bit of creativity.
        I'm not saying it's a good thing, just that it's a thing.

        Of course if you're taking over $10k in cash they have to ask due to the AUSTRAC reporting requirements. The transaction is electronically recorded and the question has to be asked for each.

        Re scams - banks are damned if they do and damned if they don't. Imagine the uproar if Great Aunt Judy went into a branch to withdraw her hard-earned, on request of a scammer, and the bank staff didn't ask her any questions about it. Geez, supermarkets even have warning signs about gift cards… it's that widespread and pervasive and there will always be someone who falls for a scam.

  • Some elderly ppl will now withdraw larger amounts to save transaction fees per time. This is going to make the vulnerable even more vulnerable. How unlike a big bank to be (1) greedy and (2) unable to read the room. Change banks ppl.

    • Unfortunately the majority of account holders wouldn’t even take notice of these changes until they have already been skimmed of their $3 once or twice atleast.

      • Yep, agree.
        I think apathy is a wonderful lubricant for capitalist opportunism .

        • You can make your point without desperately making this into a Capitalism vs Socialism argument.

      • So they'll have paid the same $6 they're currently paying even if they made no transactions at all.

    • -2

      screw the boomers and relics, get with the time, about time we stopped paying our bills in person with cash at the post office

      far out, what is this the 1940s

      they're rich enough anyway, they have screwed over the new generation and will die before it impacts them fully

      • +1

        Not all old people are rich and going 100% digital has its own flaws btw.

        Also, stop with the contempt. People had their own struggles back in the day, you can’t blame them for the inflation we have today.

        • Not sure how Master Thing managed to have no Boomers in his bubble. Or strangely they are all rich planet eaters?
          Perhaps he ate them all?

          All boomers bad. Love it.
          As for the 1940's,it's the politicians on both sides who keep reliving this period, so they can justify brain dead shit like AUKUS.

          (enter Vera Lynn wailing across Dover)

      • What tossers tosh. As if every boomer fits your description. The greatest pity is that Boomers had offspring.

      • +1

        A positive attitude can make the world seem better, and you to the world.

        • "Happiness is a warm gun". According to Lennon,and he oughtta know.

    • -1

      Some elderly ppl will now withdraw larger amounts to save transaction fees per time.

      Yeah, & they'll get grilled for the privilege of accessing their own increasingly worthless money.

      "Why do you want that much money?"
      "What are you going to use it for?"

      The corporations that control our banks & governments have no mercy or empathy. Remember that.

  • +3

    Profanity you CBA

  • They'll reintroduce fees on ATMs shortly too, no doubt. They gotta kill the cash to get big data.

  • -2

    BTW people with disabilities are also exempt (CBA). This means that anyone who genuinely needs assistance (i.e: disabled, all pensioners and under 18s) won’t be charged, and of course, ATM withdrawals are still free. So, I don’t understand what all the fuss is about.

    It costs much more to employ someone at a branch than to set up an ATM. According to the ABS, the average full-time weekly salary is currently at $1,923. If an average bank withdrawal takes 3 minutes, that works out to around $2.40 per transaction (calculated as $1,923 weekly salary / (40 hours per week x 60 minutes per hour) * 3 minutes per transaction). Add in all the other overhead costs of running a branch, the total cost will be over $3.

    I really don’t have any issue with banks charging that amount to an over-18 non-pensioner with no disability for assisting them withdrawing money.

    Personally, I rarely use cash, and I’m perfectly capable of using an ATM, so this doesn’t affect me at all. But I’d rather pay the $3 and have access to the service if I ever need it, than not have the option at all. I also think it’s better the banks charge for these types of non-essential services than reduce staff or close branches impacting those who actually need this service (i.e: disabled, pensioners etc..) , because that’s the alternative.

    • +1

      Using your calculator there would never be a small business.

      As if we need to know how much it costs to run any of the big banks when we already know their profits. How are the execs and board members salary pkgs looking? Hard done by? Ripped off? Overworked? If bang for shareholder bucks was the reason, they'd all be piled 8 deep at the closest tip.

      • -1

        Banks are not charities; they are in it to make a profit. Cutting down on unnecessary costs is part of running any business, and the way I see it, that’s what they’re doing. Leaving aside corporate greed and all that, can you tell me what kind of impact this has, and on whom?

        I assume most people withdraw cash through an ATM or via a cashout at an EFTPOS machine, because most CBA branches are only open for like 6 hours on weekdays anyways so who would want to wait in line to withdraw money ??. And as I’ve mentioned already, anyone who actually needs assistance is not impacted by this change. IMHO this is just sensationalist news reporting.

        • +1

          Watch as AI guts the CBA staff freed up from this gouge. Are they acceptable collateral for this first move?

          There is a thing called a 'social license'. Until AI is the CEO, they need to flex their conscience. Must be great to be an empathy free shareholder.
          FTCBA.
          What made this country great was a (general-not universal, but common) underlying kindness. She's dead,buried and cremated. Thanks in a big part to the LNP post Howard ideology, and purely clinical attitudes (like yours) .

          It matters that those it impacts on, are victims of an unnecessary money grab.

          • @Protractor: Good for those who need CBA profits to continually increase. e.g. anyone with superannuation

            • +1

              @Gdsamp: Your belief celebrates and validates the fact this is driven by (nothing but) profit. Did you happen to see the latest one? You don't think this poor struggling 'public service' can spare a dime, buddy?

              The CEO claimed this service was costing them money. Employees ALSO cost them money. You can see what's next, can't you?
              "Merry Xmas super clients, apologies those CBA minions who 'used' to face that public service, AI will see you out."

          • +1

            @Protractor: Not just social license. But also their license to print type on a screen money out of nothing. Every time they lend money, with the current fractional reserve ratio set at 0%, that money is created from nothing and backed only by an IOU from the customer.

          • @Protractor:

            and purely clinical attitudes (like yours) .

            Not being cynical, I'm just being a realist.

            It matters that those it impacts on, are victims of an unnecessary money grab.

            Again WHO are these people ? Are you one ? If so, any particular reason why you can't use an ATM??

            There may be a handful of people in remote areas who need this service, but I'm sure it's a very small minority. I'm not saying they should be ignored, but when push comes to shove, banks will close shop and move away from those areas, leaving these people even more vulnerable with no option at all..

            • @opt: Damn those nuisance minorities. We oughtta round em up and….

              All hail the share holder.

    • Forget it mate. People just have an axe to grind against the big bad banks, logic be damned.
      All these people shouting that we have a right to our money forget that up to the 1990s, paying for withdrawals (or at least only having X number of free withdrawals a month) was the standard, and this included ATM withdrawals. Monthly account fees without waivers were also quite common. Only around 20 years ago did it become common to get unlimited free withdrawals with no (or easy to waive) monthly fees.

      Most people here won't be directly affected - most people can't remember the last time they had a staff-assisted cash withdrawal (mine was around 2012), and the fee exemptions cover most people who actually need branch assistance. But nothing gets in the way of a good old bank bash. "They make too much profit", say the shareholders (through their super fund investments)…

      You want an example of blind hatred for the big banks come what may, just look back around10 years ago when the Big 4 banks asked the ACCC for permission to team up for their negotiations with Apple over Apple Pay and access to iPhone NFCs. Somehow the ACCC came down on the side of the actual monopoly (Apple), who are now being sued for anti-trust by the US DOJ (about time) - can't get more ironic.

      • Most people here probably can't remember the BADT (bank account debit tax) charged on each withdrawal, or FID (financial institutions duty) that was charged on every deposit in every state except Queensland. All abolished with the introduction of the GST.

        But I do wonder what changed at the CBA that all of a sudden they thought they needed to charge this fee? There has always been a cost to put staff in branches, and the numbers of staff have whittled away over the years. I'm all for companies making profits, but this just seemed like a particularly tone-deaf move, especially with the govt already looking into credit card surcharges.

        • -1

          CBA is just lining the ducks up for AI. If ppl can't tell the normal corporate behaviour MO now is to go in hard, back off and then adopt a so called softer option, they've been sleeping. It's how they ALL roll now. Post covid they'll use any excuse to move goal post so far into the distance we forget what they looked like.

          Covid has delivered a gift that keeps giving for the greedy, the stupid,the gullible and the rich.
          Right now (yes,as we speak) the Yanks are positioning themselves to springboard off it under Trumps regime.You'll note a rigged cooker committee inside govt is about to deliver anti vaxxer (pro Trump) tripe so Kennedy can drag the world into a bigger cluster (profanity) than covid ever was.

  • +2

    I hope Customers of Comm Bank levy a $3 fee on Deposits…

    • +1

      Why do you think the online banks are able to offer far more attractive savings rates?

  • A bank struggling to provide banking services.

    Get your money out now before they collapse.

    • +1

      What absolute rubbish. The services are just provided in different ways. When I was in my late teens we went for a holiday in Queensland. The State Bank iof Victoria couldn’t easily provide banking services in Queensland so I changed banks. In those days banking consisted of the branch you were in ringing back to your local branch to check on the status of your account and the amounts were written in to your passbook by hand. Now I can do my banking from various places in Europe online.

      They can provide the services but they are offsetting some of their costs.

      • The squillions they will save as they sack humans for AI replacements , will easily pay the $3 charge .The dole queues are beginning to quiver

        • Until all the other corporates catch up replacing the soon-to-be deprecated Human Resources with Digital/Robotic alternatives and suddenly there will be far more unemployed people (low disposable income) than employed people, at which point their customer pool will dry up along with their revenues. "But that's not my problem, that's a problem for the next guy" - the CEO, Executives and Managers (probably).

        • Actually our unemployment is very low at the moment.

          Jobs change all the time. Not much call for buggy whip manufacturers now. I think we do still need customer interfacing jobs for people who really need them but where we can automate without diminishing the experience then I don’t have a big issue with doing it. Especially where we have jobs that are tedious, dangerous or inefficient then automation is a definite bonus.

          Even in restaurants I prefer to order off an app and then pay. This frees up the wait staff to deliver the food, explain things on the menu, or provide recommendations. We’ve all had the experience of staff either not being around or stepping in the middle when we are talking to others. Also I’m not waiting around for the bill and people can order, and pay, for themselves.

      • Phone calls? Luxury. I remember having to arrange a letter of credit to be sent to the branch closest to where I was honeymooning in case I needed more cash….

    • Of all the big banks CommBank posted the largest profit this year of nearly $14 billion (before tax). I think they'll be right

  • Wont be affected as CBA is where my pay gets transferred into but seriously this is a dog act

  • Practically everyone is too lazy to switch. They literally would rather complain and be inconvenienced and pay extra fees, than to find another bank.

    And as dozy as so many ozbargainers are, the worst are still more financially savvy than the majority of the general public.

    • +1

      I switched, earlier over other fees where they were uncompetitive. It's very easy to open accounts. People can move things at their own convenience.

      But yes, the sort of people who shrug at EFTPOS fees are easy to milk.

  • Free to take money out in branch at BoM.

    • +2

      Bureau of Meteorology has moolah?

      • +2

        Yes, but you can never be sure if they have forecast to have enough cash on hand.

        • +2

          Clouds no longer have a silver lining.

    • common dude, BoM …

      their (infact all St george banks like Bank SA too) banking app and online services suck so badly NGL

  • When you charge $3 withdraw fee on a account, its a tragedy, when you bill $3 per withdraw per account over 17millons customers, it's statistics.
    It's time to ditch the greedy CBA.

  • +3

    guys, things will get worse if we let this slide. you can see now businesses charge transaction from 1% to around 15% (the high end is not very common but it happened to me). worse yet, you are sur-charged if you transaction on weekends or holidays from 5% to 15%.

    the banks are trying to push us to adopt the cashless society. although I don't use cash much in the past, I see a lot of incentive to use it now to avoid extortionate transaction fees and transaction a lot less during weekends or public holidays.

    inflation has eaten a big junk of our disposable income so we can't let the cashless takes another junk from our bloody income.

    Australia is not the US but is shadowing. To avoid that, let's boycott the insanity to claim back of cash freedom to save our bloody income for our needs.

    we should give the cashless a big F. let's do it guys.

  • If you dont like it there are other choices in your area that wont charge this fee.

  • I’d say ditch commbank. Speak with your money. The only language a bank understands.

    Contrastingly, a mate who relocated to Kenya lols and tells me they get charged transaction fee + tax for every atm transaction. It’s a normal thing there..

    • That's what happens when the dodgy tenant flicks off and takes all the gold with them.

    • "In particular, the bank said customers would be paying a lower monthly account fee,"

      Businesses, maybe, but which individual pays monthly account fees?

      There are so many ways this is not the bank to be with.

      • +1

        Smells like the CEO has copied and pasted Woolies and Optus CEOs customer hate model.
        My how soon they forget.

        • +1

          Unfortunately customers will forget very quickly too.

          Did you catch the who wants to marry a millionaire farmer's kitchen rules after the big game last night? /s

  • if you want to protect you cash just buy gold. end of the day they can't screw with you over with your cash or charge you fees its its in assets like gold.

  • -4

    why are people crying? I'm with commonwealth, it's only for assisted withdrawals as per the email they sent everyone yesterday. Buncha dumbdumbs listening to the news just blanket say they are charging you for taking out your own money.

    "Assisted withdrawal fee

    (When you take money out at a branch, post office or by phone)"

    • +4

      Stop being arrogant. Some people, like me, live in regional areas where there is only one bank branch, and the ATM stops working now and then. There is no supermarket, just a small grocery shop. I don't go to the bank branch since it operates only three hours a day, but I go to the post office for some transactions.

      • -1

        withdraw money from the atm at the branch……… do you need someone over the counter to hold your hand 24/7?

        • Do you understand what it means by the ATM stopping working now and then?

          • -4

            @nned2say: perpetual victim mentality.

            • +1

              @Purp: Karma is watching you.

              • -1

                @nned2say: Nice work trying to threaten people because you can't withdraw money from an ATM. You probably dont use self service checkouts because scanning is too hard.

                • +1

                  @Purp: If you feel threatened by karma that’s on you.

                • @Purp: I don't use self service checkouts because (a) the prices have not gone down comensurate with the cost savings of having 1 employee per 10 checkouts, (b) I'm not being paid instead of the checkout chicks/guys, and (c) I value human beings and want to help them stay employed.

                  • -1

                    @tenpercent: (a) Theft/product switching has gone up due to self-serviced checkouts. Eg. Putting Avocados through as onions.
                    (b) Its there to minimize employee-to-customer contact that was introduced during pandemic.
                    (c) By simply continuing to shop at store, you are helping to employ staff. The method of finalizing purchases doesn't directly effect a supermarkets level of employment.

                    • @Crownie: (a) An easy solution to (a) would be to employ people to service the checkouts. Staff are less likely to be acomplices to customer theft.
                      (b) Isn't that a tad anti-human and anti-social? Why would you want to minimise human interaction? Plandemic shamdemic, the self-service checkouts were at most/all of the duopoly stores before 2020, so that's not it. The self-service checkouts are packed together tight anyway so you're up close and personal to as many as a dozen other people versus 2 at the manned tills (the checkout chick/dude and the customer in line behind you).
                      (c) Sure, but I have a bigger impact on keeping staff employed by using the manned registers vs the self-service ones.

                • @Purp: This guy works as a cashier at the cba may be

            • @Purp: and the push to apply more of this AI and tech driven activity( sacked workers)that creates redundant bank workers?
              Do you think that the millions more migrants we got to fill jobs that won't exist in a few years means a better society too?

      • Some cases such as yours it can be made exempt. In most other cases I don't have a problem with them charging $3 for a withdrawal.

  • The misses and I are cancelling out Commonwealth Bank savings account and going to go shopping for a new bank.
    I'm done with this anti consumer policy.

    It shows what they really think about customers by even trying to implement this.

    Its not much but its x 2 less customers.

    If anyone has some good suggestions for banks please let me know.

    Thanks

    • +1

      Commbank as they probably have the best app and integration with investment management

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