Amazon Account Closed - Any Luck with Restoring It?

Aap Ke Papa on 28/11/2024 - 23:24
Last edited 29/11/2024 - 09:22 by 2 other users

Hello OzBargain, I found out today my amazon account has been closed when I tried to login.

It returned with an error "We cannot find an account with that email address". Contacted the listed number and all they could see is that account closed by customer. I actually never closed the account. No email received regarding account closed. It is not restricted or suspended or closed for misuse or other over return causes according to amazon. This is all the information they could provide me and said Account Specialist will be in touch. Three different reps - same answer.

As much as I understand I will need to patiently wait, I was wondering if anyone has any experience re-opening/reinstating their account by Amazon, as I had over $1600 as my gift card balance from the 10% off deal recently. I even had my amazon order delivered to me today. It's all quite confusing and a bit stressful due to the significant amount of account balance.

Any tips to speed up process? Personal experiences?

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Comments

  • HaydosK on 28/11/2024 - 23:52
    +3

    I would wait for them to follow up but if they don't within the 5 days I would contact them again and say that you have waited 5 days and got no email. Tell them that you would really like to get it resolved today because you are worried you will lose your credit. You could keep trying today and see if you get a good person. I had to do that for one of my support problems. I had a problem with a Sony product and it took 10 times asking and talking to different people for them to start the return process. Most did the same thing and say that I would get an email in a few days. I literally waited 2 weeks and got nothing. When I got the right person I got an email right after and sent it back with no problems. Your problem should be not as hard because it's an account problem not a return. I hope you get it back soon for all the deals.

    • Aap Ke Papa on 28/11/2024 - 23:57
      +4

      I just received the following email from them

      "Hello,

      We have restored your access to this account. You can now sign in and place orders.

      Thank you for your patience and we are sorry if any inconvenience was caused.

      Account Specialist
      Amazon.com.au
      https://www.amazon.com.au"

      At least that is good news. They did not provide a reason why.

      I still cannot however login into my account and it returns the same error.

      Might need to wait out an hour or two according to customer service whom I called again.

  • Mumbles on 29/11/2024 - 00:05
    +3

    With large dollars in your Amazon account I would be more worried of a hacked account. I'd recommend double checking on the web if your email and passwords have appeared on the dark web.

    If you have been very careful and lucky then Amazon's two factor authentication would have been enough to protect your account from hackers.

    • Aap Ke Papa on 29/11/2024 - 00:09

      I am super careful. I just changed my password two days ago and set up passkey. 2FA was already setup.
      Nothing makes sense as I never received any email for closure too.
      Now that I am connecting the dots, I remember my alexa started talking crap in the middle of the night two nights ago and entered setup mode.
      I am assuming that is when my account got closed.
      I did not open amazon for couple of days until this arvo.
      Also, Amazon CS over the phone confirmed they can see my account balance now.

  • noelhoi on 29/11/2024 - 00:49
    +2

    This is why I said in the different threads, dont load it all into the account, it has no expiry anyway, can be resold if need to rather than stress over shyt like this happening with no clear reasoning. Lesson learned mate

    • JimB on 29/11/2024 - 10:44
      +3

      Alternatively there's also the risk of your email/gift card being hacked.

  • stevenimin on 29/11/2024 - 00:53

    I missed the call from Amazon to confirm I authorised the payment (they think my account was hacked), so they just caneled my order. I tried to contact their customer service but they always said they have sent request to the specialist who will respond to me within 24-48 hours, but I haven't received any information yet… Wonder if anyone has this kind of experience and how to get the issue resolved asap :(

  • c2pv1ru5 on 29/11/2024 - 05:38
    +1

    Amazon is a shitshow lately. I am still waiting for their 30 day investigation before they will refund me on their courier's mistake.

    • Fredfloresjr on 29/11/2024 - 05:52

      Not my case, looks like you are always requesting for refund for a “missing” item. Lodged just last month about missing parcel, straightaway via chat they’ve issues refund. Was about 130$+

      • c2pv1ru5 on 29/11/2024 - 05:59

        First and only time. And mine is 10 times the cost.

  • Wiadro on 29/11/2024 - 08:49

    my carsales acct was disactivated without a reason, should I make a forum post?

  • Bignudge on 29/11/2024 - 16:17
    +3

    It's been exactly 9 days since I commented on an Amazon gift card post not to leave balance sitting in your account as it can get randomly closed… I was downvoted and look what we have here.

    Well, well, well

    • Aap Ke Papa on 29/11/2024 - 17:09

      Clearly people like me are busy stocking up gift cards and not reading warning comments. Lesson learnt.
      Still waiting on access even though account reinstated according to amazon

    • boomramada on 29/11/2024 - 17:11

      This could be just an odd case, these are tons of ppl with lots of money in their Amazon accounts. Where else are you going to keep your e-gift card? on your email inbox?

      • Save 50 Cent on 04/12/2024 - 19:17

        You don't print them out then delete the email and stash the printouts in the safe like the rest of us?

    • MS Paint on 29/11/2024 - 18:39

      TIL that Bignudge is actually Nostradamus.

  • Junkee on 29/11/2024 - 20:06

    Is there a contact number for Amazon? My account has been locked because of "unusual payment activity".

    When I try to login, it asks for my billing details for my most recent order. But I don't know what this was, and I have tried submitting every account details I have and it keeps getting knocked back. I can't get onto chat support without logging in. So I am stuck in a loop.

    • Aap Ke Papa on 29/11/2024 - 22:51
      +2

      1800-571-894
      Option-2-Option-2

      • Junkee on 30/11/2024 - 12:07

        Legend! Thank you so much

  • Aminn on 04/12/2024 - 19:10

    Any luck reopening your account?

    • Aap Ke Papa on 04/12/2024 - 22:46
      +1

      Nah mate. Made over 50+ calls. They say the account is active but there are no credentials such as an email or phone number connected to the account for me to login.
      Multiple escalations have been made and they say they are fixing it right now. It shoud be ready in 1 hour, 2 hours. 4 hours. 24 hours. but never works.
      Literally spends hours and hours but no luck.
      Surprising, I have not lost my patience with them over the phone and been very calm and explain the whole ordeal everytime.

      • Aminn on 05/12/2024 - 09:33

        So you just gave up ?

        • Aap Ke Papa on 05/12/2024 - 09:59

          Naah. I call them 50 times a day.

          • Aminn on 05/12/2024 - 10:33

            @Aap Ke Papa: Any other number rather than 1800 571 894, they have access to nothing, useless

            • Aminn on 05/12/2024 - 10:43

              @Aminn: Let go block their warehouse access gate 😂😂😂

          • Aminn on 07/12/2024 - 18:20

            @Aap Ke Papa: I got my money back

            • Aap Ke Papa on 07/12/2024 - 22:17

              @Aminn: What did you end up doing? I am still struggling trying to find someone who knows what to do?

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