Marketplace
Hello Ozb,
I found out today my amazon account has been closed when I tried to login.
It returned with an error "We cannot find an account with that email address"
Contacted the listed number and all they could see is that account closed by customer.
I actually never closed the account.
No email received regarding account closed.
It is not restricted or suspended or closed for misuse or other over return causes according to amazon.
This is all the information they could provide me and said Account Specialist will be in touch.
Three different reps - same answer.
As much as I understand I will need to patiently wait, I was wondering if anyone has any experience re-opening/reinstating their account by Amazon
as I had over $1600 as my gift card balance from the 10% off deal recently.
I even had my amazon order delivered to me today.
It's all quite confusing and a bit stressful due to the significant amount of account balance.
Any tips to speed up process? Personal experiences?
I would wait for them to follow up but if they don't within the 5 days I would contact them again and say that you have waited 5 days and got no email. Tell them that you would really like to get it resolved today because you are worried you will lose your credit. You could keep trying today and see if you get a good person. I had to do that for one of my support problems. I had a problem with a Sony product and it took 10 times asking and talking to different people for them to start the return process. Most did the same thing and say that I would get an email in a few days. I literally waited 2 weeks and got nothing. When I got the right person I got an email right after and sent it back with no problems. Your problem should be not as hard because it's an account problem not a return. I hope you get it back soon for all the deals.