Hi fellows. I need a suggestion from you all. I just bought a new laptop yesterday ( Lenovo LOQ 15IRX9). When I tried to turn it on the laptop, it didn’t start up. So I had to plugged the charger and then it started up. Not sure its a normal thing to be fully drained on new laptop. I need your suggestions.
New Laptop Came with Completely Drained Battery
Nushky on 22/11/2024 - 08:53
Comments
How to check it?
Typically printed on the sticker on the back of the laptop.
Ill check and let you know
Manufactured on 2024/08/30
It's nearly 3 months since the battery had any charge applied.
So is it normal?
3months you need to plug it in like it tell you too
The correct answer is:
Is it normal? …Depends how long its been sitting on the shelf.
Most laptop batteries will only be partly charged and so will require a long charge before using regardless.
So stop panicking OP and read the instuctions!
Thanks
long charge before using?
just use it while its charging and stop giving tech advice
Totally on-brand lost from that poster though. Most of what he posts is flat our wrong.
This is pointed out regularly, but he keeps on keeping on.
Post about it on OzB…
(Done). :+)I didn’t get you
He said;
Post about it on OzB…
What did the manual say?
Manual doesn’t say anything about it
In the manual or not, given 80%+ of things with rechargeable batteries I've ever bought always say to charge it fully before using it first time, I always do that instead of risking trying to use a fully depleted battery. It's better for the battery health.
So I have never experienced any of them being anything other than fully charged… after I charged them!
Start calling the AAAC, ACL, and Ombudsman.
Or, charge the laptop/battery and then see what happens from there
Okay
Rechargeable batteries can self discharge when they've been in storage a long time. Same thing can happen to your cordless drills, smartphones, handheld game consoles etc.
Some batteries can deactivate themselves when not used for long periods of time, and refuse to power on until they've been connected to a charger. That's usually a function of the BMS (Battery Management System) which protects the battery from going into deep discharge.
Or is it normal for brandnew laptop?
Your laptop might be brand new but might not be fresh off the factory line. It could've been sitting in a warehouse for months before you purchased it
Make sense
It's normal for device's with lithium battery to be shipped with 40% or less charge for safety reasons.
Concur - 'long storage mode' best practice for Li-Ion batts is yeah in the 40-50% zone. I've personally never seen a quality Li-Ion device or even a crappy one if I'm honest that is sold to the client absolutely drained - as Li-Ion batts do NOT like this.
The self discharge rate when they're in the long storage 40-50% zone is pretty darn low - so there's no way it's gone from the factory at 40% and ended with you at 0%.
Somethings gone astray IMHO - but ultimately how much of an impact will this have over the lifespan of the device? I'd say 3/5 of SFA - so don't sweat it, I suspect someone just didn't boot it off fully during QC testing etc - isn't ideal but your usage patterns will be far worse for it than this so is ok. :-)
I've seen some new laptops configured from factory to not power on the first time unless they are plugged in. The last two new Lenovos I initialised behaved this way from memory. My best guess is that they don't want the laptopd to crap themselves while pulling new windows update on the first run (Which takes a while and drains quite a bit of battery)
I wouldn't worry about it at all
Thanks for brief explain
I think that is the answer, I get a lot of new Lenovo laptops for work and have had the same thing. Once plugged in it turns out battery wasn't flat.
Thanks
Brotality is right. There is a setting in the lenovo bios to disable battery to avoid draining when not in use and for servicing. To deactivate this you need to plug it in. Had the same thing with my Lenovo Ideapad Gaming 3.
I've also seen the same requirement to plug into mains power before use for replacement batteries. It's likely a safety measure.
My Lenovo Legion Go has an option in BIOS to put it into maintenance mode, which prevents it from getting turned on until a charger is connected. The last few Thinkpads we bought for work also all required plugging in before they would turn on for the first time, so I assumed this is enabled intentionally from factory, completely normal.
Is this the new "I didn't get my free tank of fuel with my new car?" but for laptops?
Batteries can self discharge. Have you tried charging the batteries and then testing the unit again to see if the battery is working? Or did you just jump straight to outrage mode setting?
Send me a DM and I'll Osko you $1 so you can charge it and it'll be my treat.
DM's now make cents. Cheers
Not without asking. Cheers.
Catchphrase works hence. Cheers
Ill check and let you know
oh no, i had to charge a battery to use it.. geez
Report troll.
Probably Mossad agents hacked into it remotely and filled it full of spyware and forgot to turn it back off.
Finally, a serious and the most likely correct answer. Thank you.
There's also the possibility they forgot to charge the new battery.
It's not coincidental that this happened after Trump got elected
Had to check if this was Pam
Alt acct.
Do a chargeback for the cost of electricity.
OP, are you an idiot?
I'm just wondering (from the level of OPs responses) whether they actually bought a sandwich press and thought it was a laptop.
Cant wait till they post their complaint about their new sandwich press only getting remotely warm and wont toast anything… But it is nice that it is battery powered.
If you're really concerned, check the battery capacity using something like HWInfo64.
I'm not sure if it's still an issue with new Lenovos, but you could also look at turning off Always on USB to prevent battery drain. There's also a recommendation for some older models to turn off fast startup.
I would suggest you seek a lawyer immediately
My suggestion is to stop making posts about inconsequential things. You had a discharged laptop, charged it and it now turns on. There is absolutely nothing there of interest to discuss.
Then learn to ignore. This is a public forum.
It will not have likely charged with a full battery especially if they shipped in bulk by air freight.
It will be UN3480 classified freight and the battery will have been likely at 30% state when shipped.
Laptops have a "shipping mode" so they won't turn on accidentally while in transit, and not drain the battery.
You usually won't be able to turn them on without plugging in the power cable the first time. Lenovo and other like HP also do this.
https://download.lenovo.com/pccbbs/pubs/yogabook_9_13imu9/us….
Nice to see that there are still a few people on here that don't immediately jump to 'OP is an idiot' for asking what others think is a simple question.
Most of the ones here who decided to criticise the OP obviously didn't know the real answer and went for immediate put downs.
Is this so they can feel superior when they have nothing useful to contribute?
They ask why the OP bothered posting this sort of question but don't think to ask themselves what use is their 'contribution' to the thread.Agree. No question is a silly or a bad question. I think the people who ask questions are the wise people.
Just noticed - 'Member Since 09/11/2024'
Someone joins, asks a question, doesn't post and disappear, responds to replies in the thread and gets criticised by others who didn't actually know the answer to their question - great way to make someone feel welcome.
Thanks for the positive feedback. Unfortunately some people thinks they know everything since they jump out from their momma’s tummy. They forget they had a time where they started to learn everything in a sequence. All I do is, just listen to the wise people and ignore the crap heads. 👍
Thanks for reply
You can actually go in to the bios and set this mode, not only is it set for shipping but it’s also for servicing, eg on the X1 Carbons it’s in the BIOS under Config-Power-Disable Built-In Battery, and the battery will only be re enabled when AC is connected.
All phones and tablets I've gotten in past 5~10 years have come about 50% charged, often, exactly 50%
When you first plugged it in and started, did it say how much charge it had?
Battery didn't stay positive
You might like to run a battery report (https://au.pcmag.com/batteries-power/85991/how-to-check-your…) which is a built in function in windows. I view it as being a bit like an odometer for your computer. I haven't run this on a brand new laptop, but it should tell you the battery's design capacity, the actual capacity (which should be very similar, probably a little higher), recharge cycles (which should probably be 0 or 1) and recent history of charging and use (probably also should be empty). This may remove (or prove) your concerns about a faulty battery or the computer having previously been used.
That's quite neat that there's a manual way to generate those figures.
Lenovo Vantage is a bit prettier and will give options about how to control state of charge- for a machine that's plugged in most the time I'll stop charging at 45% to avoid the standard 100% charge which reduces battery life.
I bought a brand new Tesla and it had no charge. It was too far away from the charge station and there was no Tow truck. So it just sits in the shipping container for now.
This is pretty common for laptops that have sitting on the shelf for a while. Source: Worked at a store that sold electronics, including laptops, on a regular basis.
a fully drained rechargeable battery is damaged good and won't hold charge like a non-damaged good.
It's not drained, the battery was put into shipping mode to prevent the battery draining and to maintain battery health. A charger will need to be connected to get it out of shipping mode.
https://support.lenovo.com/us/en/solutions/ht504333-how-to-p…
Charge makes battery 100 percents. Cheers.
Ppl cant really be this stupid???
Whats next, omg i was using my laptop and the battery drained, is this supposed to happen!?
Some computers even Value’s steam decks actually ship from their Chinese factories after undergoing mandatory QC testing. This step varies by process by manufacturing OEMs (not the brand you buy but the company in China they contracted to build).
I know when I worked as a v&v engineer in the industry, some if not most/all computers shipped from factory are actually in a power state assumed by end users to be off but actually experience something called parasitic power drain off the line. When you boot new computers first time often you get a guaranteed forced OOBE which is configuration saved onto the board including other stdby component drain.
So what you’ve experienced is not alarming but generally from a technical verification requirement perspective OEMs calculate to aim to have at least 40~50% battery capacity for expected shop shelf life of 3~6 months (i.e. we calculate the average inventory once shipped from factory line will have the first OOBE activation in under 6 months).
The reason your laptop was 0% battery or reading near that is slightly troubling as Lenovo has stringent QC verification standards enforced during manufacturing with flow on requirements traced back to ISO 26262, 45001 & 14001. All these means something must’ve happened during the logistics shelf life of the laptop post production and initial distribution. I’m taking a guess to say your laptop & maybe its containment batch was stored by distributors/whole sellers outside of technical specifications in terms of temperature
Dude if you’d read the posts above you’d realise Lenovo ship them with the battery disabled to prevent drain, and connecting to charger for the first time enables the battery.
It’s documented above.
What is the battery’s ship mode
When your PC’s rechargeable battery is set in ship mode, it is disconnected and does not supply power to the PC.Why you be pretending to know with all this gibberish, assuming the disty had kept it in a hot warehouse or something, when it’s by design
You can even set the battery to be disconnected in the BIOS for performing hardware maintenance on the device.
something must’ve happened
Yes, Lenovo disabled the battery for shipping
No need to be rude. Disabling battery in maintenance mode as you’re referring to is relatively new practice not adopted industry wide. Not sure if you extrapolated Lenovo battery maintenance mode in bios as to all computers ship in that mode which = no. Your ignorance whilst attacking others online says more about you.
Also it would not explain battery drained to near 0% on first start up. Which was what I was addressing. Take a break from internet mate and go outside and try socialising with real people. I wonder you talk like to your workplace
Not sure if you extrapolated Lenovo battery maintenance mode in bios as to all computers ship in that mode which = no.
OP is talking about a Lenovo? Not really talking about Dell or HP are we. Why would you even wonder that?
Your ignorance whilst attacking others online says more about you.
Ignorance about what? That Lenovo disable the battery?
Attacking? I asked why you said that stuff, maybe you’ve been out of the industry for a while due to brain injuries or something, I have no idea why you couldn’t comprehend what had been written about this situation.
Here we have the manufacturer publishing an article which explains the exact behaviour, without making OP think they’ve got a lemon. You’ve piped up and called into question the hardware and what could’ve happened during shipping.
You got it wrong, sorry if I hurt your feelings.
No need to be rude.
I didn’t insult you, or call you ignorant and I haven’t even started being rude.
I wonder you talk like to your workplace
And now you’ve taken to questioning my professional interactions? OK. lol
Well, I arranged for another brand new X1 to be sent to me first to answer a question or two, I failed to make note of the battery status when I tested this out last time.
I was curious, yes I knew it wouldn’t turn on without the charger as advertised by Lenovo, confirmed again that is the case, and I entered audit mode of OOBE after disconnecting charger straight away and the battery was at 51%
OP, you say you bought a laptop, but you’re acting like you bought a car without any fuel in the tank…
Is there going to be a thread. I bought an EV and it didnt come fully charged
I need your suggestions.
Bikies
[Surprised no one has said this yet]send bill to Lenovo for having to charge battery 0.0000001c
What is the manufacturing date?