Hello Team, I have been dealing with Airtasker past 4 years, however recently I had an issue where I have done a job of moving a fridge from garage to pantry & while doing the move there were 2 scratches from the fridge to the parquetry floor which was recently done. Customer advised she would like to go through Insurance. The fridge was not in a good condition & I had to free up the door rollers & clean fridge before moving to ensure safe handling.
Airtasker had a clause where it says - If the job does not go through Airtasker then Insurance will not cover. I have done nearly 1000 jobs with good completion rate.
Now after giving ample of information to Airtasker, they - Airtasker Insurance company)are advising that it happened due to my negligence and I have to pay $3600 to the customer as Insurance will not cover or I can go through public liability insurance. I do not have a job or public liability & Airtasker is the only mean of earning right now to pay my bills. They have stopped my account & given me 14 days to pay the bill or go on a payment plan. Any help would be highly appreciated.
What a ridiculous system where the company who might be liable for the bill gets to decide at their discretion if the liability is on you.
I would ask them to be specific - show me how my action is considered negligent and show me the exact part of the insurance T&Cs that they are relying on for the exclusion. I don't use airtasker so I have no idea if they will just ignore you.