On the website the deal is "FREE Heineken silver when you spend $25 or more"
However when I placed an order just now I added a case of beer and added 36 Heineken Silvers for free.
Steps worked for me:
1. Add more than $25 worth of beer
2. Go to the cart, there should be a message to add 1 Heineken silver for free
3. Edit Quantity
4. Check the total price, should be unchanged.
1st store rejected and refused to sell
I went to another store, the store worker knew of the website glitch and said he would have done the same if he wasn't working. Legend.
Thanks for the tip!
He could order it, collect it immediately, and keep it under the desk until the end of his shift.
Worked for me in WA. Just picked it up, 1 hour after ordering. Hope it's decent beer! Cheers OP
managed to get the 36 on top of the order, sounds like it wont taste that great anyway. Thanks OP good pickup
Arrived at the store only to find the attendant packed 1 free bottle. Asked to cancel and she didn’t know how.
I think you should call customer service to get it cancelled as it's an online order.
Absolute legend at the local, picked up no issues and cracked one open on the couch to celebrate.
Got ready to pick up notification, went in and would only give one bottle. Said they couldn't honor the 36 bottles, would rather have them cancel order than drive over to pick up one bottle tbh.
BWS and website glitch, name a more iconic duo. Too late to the party this time, but they'll never fix their crappy site so there's always more on the horizon…
I needed this deal so badly :(
Username checks out
Unsuccessful 😪
Woman said there was a hack on the system and won't fulfil the order so cancelled the whole.
Citing she got 3 of these orders and would get fired for supplying 108 free bottles 😪
I asked her about when will the refund happen and she doesn't have a proper answer.. 😡
a hack on the system
😂
professional bargain hackers at it again
I'm curious to know if Woolworths Group have reached out for a Merchant Take-Down Request even know it's well and truly too late now hahaha
OzBargain - 1
Endeavour Group (Owned by Woolworths Group) - 0
@cheaponos: Oh you're right, your comment prompted me to look into it and they completely sold off their part in Endeavour Group at the start of the 2024-2025 Financial year - Source
Whoops haha
"The Net" strikes again
she was apologetic
but i drove there for nothin and letdown
they dont even got the courtesy to notify customers it's canceled when they clearly knew so
no need to act all indignant. You knew it was a glitch when you ordered it, that's why you raced to the shop. They probably let BWS HQ sort out the admin.
its not idignant thats why i added she was apologet
even if this was a glitch does it mean basic servicing is out the door. their cancellation clause did not happen for an asap order. an automated email should at least be pushed out upon cancelling
If we cancel your order, we will notify you via the email address associated with your order and provide you with a refund.
im moreso annoyed they couldnt provide any confident info about refund. as any regular customer would be
@capslock janitor: Maybe the automated email is triggered only if the customer cancels the order? Because it doesn't mention if BWS cancels it
@capslock janitor: You are spot on about the last point, for some reason the individual stores often struggle to understand how to refund online orders, and say it is something you have to take up with 'BWS Online' as though it is a completely foreign entity. Although in my experience it's been pretty straightforward to call the online number and get the refund sorted, it's still annoying they can't sort it out amongst themselves.
Picked up 36 bottles!
Thanks!
Made two run, cheers OP stocked up for a while now. Dont mind taste at all
Thanks boys got my delivery of 1 slab plus 36. It was in one big box, may have done my back a little, suppose that's some karma 😂
Made the order at just before 6pm at the wrong store as it closed at 6pm. Will see what happens tomorrow
picked up greenwith ozbargainer was there, between us we cleaned them out.
2 different orders from 2 different stores in WA. Both refused to honour the sale.
Congrats for those who were able to pick-up
I have thoroughly enjoyed reading all these comments with everyone's stories. Well done guys!
Don't forget $0.10 refund for the bottles, making this deal even better!!
still works
You could add silver lager to cart, edit qty to ##, cost $0, checkout & pay, and collect the complete order. All as of this morning?
u got it
Nicely done ninja! Wasn't aware of any bws already open from 8am. I tried 10+ in my area and no stock, stores also not open until 9/10am. Edit ~ Ahh, I see some in NSW open.
which store
How did it works for you? silver lager is missing on the website.
Why is it marked as expired?
Because BWS became aware of the glitch and took down the Heineken Silver listing so it can no longer be added.
Paid for delivery, got 1 despite order confirmation for 36. Oh well, worth the gamble
Not finding any stock for me
You need 36 to review it properly. It is a promotion after all.
Left a bad taste in many people’s mouth since yesterday 😅
My BWS just called me and said it is a technical glitch and they can only supply 1 for free.
I asked them to cancel the whole order.
Mine opened 11 minutes ago. Let's see if I get any notification.
All good with my pick up this morning.
they called me just now due to the technical glitch, 1 bottle free only
9.45am Monday and managed to pick mine up. Glad I didn’t cancel.
Received cancellation and refund emails this morning, from my asap order last night
Just picked mine up this morning.
The lady behind the counter asked if there was a sale on with so many Heineken click & collects
Yeah, but on a different website
pickup declined, siting rsa law :(
lol, what crap.
Thanks OP - just picked up my 6 pack + 36 free beers from BWS West Pennant Hills.
Tried to pickup this morning and they wouldn't honour it. Annoyingly they made me drive in to find that out and now I'm on hold trying to cancel it because their crappy online system won't let me. Will be avoiding bws in future.
I doubt you will.
BWS: "Oh no! Anyway…."
You ordered knowing there was a glitch. That’s the risk you took.
Thanks OP, was able to collect my order this morning
More frustrated with getting "your order is ready" text. They were apologetic etc but I knew the risk of not getting it and wasn't going to argue over it. Glad some did.
Great share OP
Got a call saying can’t give the 36 :( cancelled the order
picked mine up from Warringah Mall this morning, right next to mine same order one case of beer and 36 bottles of silver
I received this SMS after I picked my order up (I might get a refund too) haha!
Hi,
We apologize for a technical error on our website regarding Heineken Silver. Unfortunately, we had to cancel your order. A full refund has been processed, and you should see the funds in 2-4 business days.
We're sorry for any inconvenience caused and appreciate your understanding. If you have any questions, feel free to contact us.
Team BWS.
Just got an SMS about the technical error and cancellation, with a full refund being processed. (I picked my order up with no issues last night xD). Let's see if they shoot themselves in both feet by refunding the orders already picked up
Me too, msg 11.59am, picked up around 11.15am, refund on top will be epic 🤣
i also received the text about the refund - i'm guessing they just mass sent it out, i would be very surprised if i both got the free heinekens and then got refunded for the additional drinks i bought
Gets me thinking though, I can't recall the store clerk marking the order as picked up on the system?
it will truly be written in the annals of ozbargain history if its free beers + a total refund
i cross my fingers in anticipation
I agree, but we know what state their systems are in…
Picked up my 36 freebies earlier on and just got the cancellation and refund text.
This deal keeps getting better!
I just got a text message from BWS saying they apologise for the technical error on their website and my order will be refunded.
I've already picked it up though!
I'm not expecting a refund, but this is crazy. Someone might be looking for a new job after this.
I just received an SMS from BWS, they are processing a refund, but I picked it up already.
Also picked up order yet received same text message as others. This has been one of the more entertaining Ozbargain adventures.
Got the text. Fingers crossed for free beer!
I picked up my order last night & received an text saying my refund has been processed & I should get it in 2-4 business days.
I also purchased via cashback 3.5% plus used the xxxx ultra promo someone posted for up to $20 cashback……. This deal just keeps on giving 🤣
I doubt the orders are actually cancelled (those who haven't click and collected), the BWS system is struggling with simple tasks.
They cancelled my order for a refund right after I picked it up. We'll see if I get a free order
Same!
omg! lol you might end up having the best deal of us all.
I made 2 orders at 2 different BWSs. I got a cancellation/refund from one so i went to the other which said it had also just been cancelled. 😥
because I'm dumb I went to the store that I received the cancellation notice from. so I went to the other store .
at the 2nd store initially the guy had just started his shift so he saw my order with 2 x 6 packs and went to hand just that over, I said "there's meant to be 36 Heineken" so he looked at the order again and went "oh yeah, here's a second box of 18 Heinekens…..the person who did you order has just ducked out for a minute, so I'm not sure whats happening" , so I went to the supermarket next door, grabbed a few things and went back to BWS. My order was all there 36 Heineken silvers + 2 x 6 packs of other beer.
thanks OP
BWS - Best Website Screwups
I already picked up my 36 bottles and then got a text message apologising and saying I am getting a refund?
Should I just give them my bank details instead of all this hassle if they want to give away money?
I suspect they may have sent it to most people. Hoping that the stores cancel the orders before we pick them up.
Yeah it has not personal details in it.
I picked up my order last night, I had just 16 free bottles on it. haven't received any further notifications - BWS probably send texts only to those who went for max free bottle amount lol
when I was picking up, the person said ahhh you are that person who ordered 16 individual Heineken bottles! next time please just order 6-packs
I acted very casual as if I didn't know 6-packs existed
what a story to tell
It's gonna be funny when he finds out from the rest of the team.
Also got the refund SMS after picking up. I'd expect it was my second order, maybe she didn't get to mark it as picked up yet and they just canned the whole thing.
Would be an absolute ripper to get the dosh back too. The deal that keeps on giving.
This glitch kinda even's out all the untracked and declined CB for BWS…Karma!
Was still allowed to pick up cancel order
Same here, collected my order quite a few hours after the text. intersting how they couldnt manage to cancel the order after they claimed already cancelled. 36x Cheers to OP, new ozbargain hero
Maybe this adds to the chance they just refund everyone - either way, what a stuff up!
Am I the only one that haven’t received an email or text from BWS despite I picked it up last night lol
5:30pm 14/10, just picked my calton carton + the 36 free, no question was asked (>_<), in fact, they texted me again this morning to remind me to come pick up lol. this was a fun shopping experience
i got my 36 beers. Waiting to see if they refund people the actual cash. I didnt get that text message but would be funny if people got refunds and the beer.
Still no refund for my order that I have picked up. What a gee up BWS!
Still no refund for both my orders they wouldn’t let me pick up…
Same here
Have received my refunds of course would’ve preferred actually free beers ;(
![[Hack] Spend $25 on Any Beer and Get 36 Heineken Silver Bottles for Free ($180 Worth) @ BWS Online Only](https://files.ozbargain.com.au/n/92/871392.jpg?h=23588f38)
Awesome, thanks OP. Picked up my order, the guy working there said it was an error, and that another customer had just been to collect his 36 (I didn't get greedy and went for 24). Legend for letting us have it. Coupled with the $20 cashback, ended up costing me about $8 for 30 bottles of shite beer and a can of decent beer.