ShopBack Amazon Rejected Cashbacks 16th July 2024

Repstar on 09/10/2024 - 11:03
Last edited 10/10/2024 - 14:17

Hi All,

Courtesy announcement to check your shopback account.

Half of my Amazon cashbacks from Amazon Prime Day sales - 16th July 2024 have been rejected. Which of course means the bank bonus now also rejects.

Please respond if you are in the same situation. Will reach out to shopback for an explanation.

Update 1pm 9/10/2024:

Since this appears to be an issue for a lot of users, I have reached out to the Shopback Australia Manager directly.

Will update with more information when I hear anything.

Thanks

Update 8pm 9/10/2024:

“For Amazon, there is clearly an issue here - we are trying to resolve within 24 hours. “

Update 1pm 10/10/2024:

Amazon cashback rates have started to be credited in accounts.

Bank bonus cashback is still TBA

General Discussion Cashback

Related Stores

Amazon AU
Amazon AU
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Third-Party

Comments

  • neoleo on 09/10/2024 - 11:07
    +1

    Same date of purchase 16 July. Only very small amount of cash back + bonus if approved. I don't trust Shopback for Amazon and PureVPN (both rejected). No problems with the other two cashback companies.

    Better choose the other competitors for most cashback transactions.

  • HamBoi69 on 09/10/2024 - 11:24

    Yep, mine were also rejected, despite going through their app. I'ved a support request; already launche I guess we'll see.

  • Paul Atreides on 09/10/2024 - 11:30
    +3

    Yep mine also rejected from SB.

    Checking my TCB + CR, all these were approved.

  • AkuroPlays on 09/10/2024 - 11:45
    +3

    CancelSB

  • AkuroPlays on 09/10/2024 - 11:46
    +3

    They’ve been bad since fall of 2023, think a change of management… I’ve stopped using and posting deals from them since.

  • King Tightarse on 09/10/2024 - 11:53
    +1

    Yep me too - Amazon purchases rejected July 16th.
    Shopback really failing bad these days

  • OutOfTime on 09/10/2024 - 11:54
    +1

    Yep, saw it the day they got rejected: https://www.ozbargain.com.au/comment/15747350/redir & https://www.ozbargain.com.au/comment/15750666/redir

    Eventually mine was approved out of goodwill (it wasn't a large amount) so good luck everyone… I have let GYB know on the 27th about the issue, and linked a few comments to him to show it's widespread. It was my second ever time using SB. Both CR and TCB orders unaffected.

    Mine was caused by a glitch on their end, reported here

  • Repstar on 09/10/2024 - 12:28

    @gotyourback will there be a mass fix for this, or do we need to PM you individually?

  • triviums on 09/10/2024 - 12:35

    Same issue here. All rejected

  • sssx on 09/10/2024 - 12:38

    I've had issues with quite a few of my Amazon ones - some tracked at the incorrect rate, some were rejected. I've contacted support about them all. They've fixed all of them so far that they've responded to - a few are still incorrect, but I haven't had a response yet, so I'm assuming it's in their backlog to look at.

    Some were fixed as "bonus payments" rather than fixing the actual cashback, I'm concerned one of them being a bonus means I won't qualify for the "$3 bonus for $30 spent" because there's no longer a valid tracking since they paid it via bonus.

    They were all < $15, most were < $5.

  • bazinga8888 on 09/10/2024 - 12:38
    +1

    same 16 july rejected along with bank bonus.

  • urahara on 09/10/2024 - 12:50

    I've stopped using cashback and moved to top..

    • jv on 09/10/2024 - 13:30
      -3

      I found them worse.

      • neoleo on 09/10/2024 - 15:18

        I didn't neg you. The other 2 cashback companies are still good for me, never fail for trackings and payments. Even recently TopCashback has become faster to confirm my pending cashback transactions.

    • Repstar on 09/10/2024 - 13:04
      +11

      @gotyourback This appears to be a mass rejection from Amazon. Is there not a better way to do this rather than everyone having to DM you?

      • jv on 09/10/2024 - 13:31
        +9

        It appears to be a token gesture to deflect, rather than address the actual issue…

    • bazinga8888 on 09/10/2024 - 13:10
      +1

      The bot on the app rejected me when i did a dispute. Raise a dispute on the webpage but no reference. Hopefully you can inform the back team?

    • King Tightarse on 09/10/2024 - 13:50
      +5

      Why dont you fix it from your end instead of making everyone email in?
      It seems to be a structural problem - the old GYB would 100% fix this and also keep us informed

    • brianmau on 09/10/2024 - 15:27
      +1

      I did emailed the team on Saturday but yet to hear back from them.

    • HamBoi69 on 09/10/2024 - 16:09

      I emailed on October 2, the confirmation email said I’d hear back in 1-2 business days. It has been 5 since then.

      • Store Repgotyourback @ ShopBack AU on 09/10/2024 - 18:00
        -3

        sorry for the delay - the team will get back to you soon

        • HamBoi69 on 16/10/2024 - 06:59

          Been another week, and still no response, even despite your promises below, my Amazon cashback is still declined and associated bank bonuses. Disappointing.

        • HamBoi69 on 23/10/2024 - 06:28

          21 days later and still nothing….

  • CVonC on 09/10/2024 - 13:34

    1 order of 2 items: Amazon both rejected (with doubled entries) but 1 of 2 bank bonuses was confirmed lol…

  • green_banana on 09/10/2024 - 13:48

    Is anyone also seeing transactions which are in confirmed status but at $0 from Amazon for 16th July 2024?

    Seeing this, I scrolled through some more previously tracked Amazon transactions, and look like there are others which are confirmed at $0 on other days too.

    • Repstar on 09/10/2024 - 14:06

      Yes I have some @ $0 "confirmed" as well, however these aren't for the 16th July, they are from the 21st July, so I may have bought from a 0% category on that day for the bank bonus. It's too hard to track, I made like 20 transacitons lol.

  • neo on 09/10/2024 - 14:11
    -1

    In other news, the sky is blue

  • brianmau on 09/10/2024 - 15:23

    The 1st and 2nd that the purchases were made on 16/7 rejected, and the another 8 of them within the same prime period tracked $0 (some are 0% category though). I have disputed 1st and 2nd, and group the rest of the $0 ones with all order summaries in PDF and emailed to them on last Saturday. They responded the 1st on Sunday, credited the cashback "as a gesture of goodwill" as they didn't receive commission from Amazon. I have also got an automated reply for my email that they said they'll get a human to look at it soon.
    On the other hand, TCB tracked all 3 purchases made on 16/7 and paid already.

  • HomeAlone on 09/10/2024 - 15:52

    Rejected

    • jv on 09/10/2024 - 16:08
      -2

      Cheer up.

  • cynical17 on 09/10/2024 - 16:28

    There's still issues for me too. All my standard cashbacks for this period are still marked as rejected. 3 out of 6 Westpac bonus cashbacks have been confirmed, and the other 3 are still rejected too.

  • AkuroPlays on 09/10/2024 - 16:29
    +1

    Use Cashrewards or TopCashback..

    • neoleo on 09/10/2024 - 16:42

      Recently TopCashback has become faster to confirm my pending cashback transactions. Even PureVPN 130% cashback from 27 Sept, confirmed on 6 Oct. Incredible … Previous PureVPN 130% was 23 August, confirmed on 5 Oct.

      Meanwhile my previous PureVPN 130% purchase through Shopback didn't track. That was the first time failed tracking from Shopback for my account, then Amazon rejected cashback (not missing cashback). I didn't bother to claim missing cashback and got full refund from PureVPN instead.

      No problem with Cashrewards too for my transactions. Never fail for tracking and confirmed. Got profit from PureVPN 130% already and paid.

      Waiting for 2 PureVPN cashback profits from TopCashback :D

      So, PureVPN profit cashback is the new Boost Mobile profit cashback ;-) Still got very very tiny profit from last Boost Mobile cashback from TopCashback :)

  • snufl on 09/10/2024 - 17:13
    +2

    Mine 16/7 rejected. It tracked OK, met all criteria to qualify, no use of gift card, fully paid by STG card, no return. I sent evidence to show it did comply with all the criteria they originally listed as reasons for rejection i.e. was returned etc. This was the reply I received:

    "Unfortunately, Amazon won't process rewards for your recent order due to recent updates. This decision is influenced by factors like attribution to another marketing channel.

    Some other factors that may affect your cashback may also include:-

    • Clicking on another Chrome extension after clicking from ShopBack
    • Opening other web pages (including search sites, social media, store sites, promotional/discount sites) or web browsers after clicking through ShopBack
    • Clicking through to another page from a banner, pop-up, or advertisement on the store’s webpage while shopping
    • Antivirus/Cleanup or Adblocker applications blocking or disrupting Cashback tracking (Tracking cookies are required to track transactions)
    • Clicking on a banner/promo that appears on the Merchant's site after clickthrough from ShopBack"

    I know I didn't do any of these but, more important, it tracked. I would expect the reasons listed in their reply would have caused it not to track, not be rejected after pending.

    So the reasons for rejection now are completely different to those I initially received. Expected cashback $50 including bank bonus.

  • bargain-hunter on 09/10/2024 - 20:44
    +1

    Mine got rejected and they told me they won’t pay as I used a coupon but I didn’t - it was a subscribe and save 1st order. I pointed this out and they are still saying it’s not valid, then I requested it to be reviewed by a supervisor and now they aren’t replying….

    • Repstar on 09/10/2024 - 21:18

      The T&C say only the reccurring S&S orders……

      • bargain-hunter on 09/10/2024 - 22:50
        +1

        I thought the T&C said the subsequent orders weren’t valid but the first was? Where can I find the T&C from 16/7 to double check?

        • Repstar on 10/10/2024 - 07:30

          Yes you are correct

  • Sidor on 10/10/2024 - 07:12

    Shopback paid me $0.00 cashback on 17th July Amazon purchase.
    What was a deal back then?

    • Repstar on 10/10/2024 - 07:30

      0.5% all categories

  • I Smell Pennies on 10/10/2024 - 08:39
    +2

    All of mine either $0.00 or declined. Shopback is really unreliable now.

    • cynical17 on 10/10/2024 - 09:59

      It's become a joke.

      1. Make sure the purchase tracks. If not, contact Shopback customer support.
      2. Sometimes the incorrect amount/wrong percentage has tracked, contact Shopback customer support
      3. If it successfully tracks, make sure it doesn't get rejected. If it gets rejected, contact Shopback customer support.
      4. Any other issues, contact Shopback customer support.
  • reactor-au on 10/10/2024 - 08:47

    Mine isn't showing as tracked for July 19 but there is confirmed Westpac bonus for Amazon on that date.

  • cooni on 10/10/2024 - 08:58

    How do you even talk to someone at Shopback? I've got Plus and it's still impossible despite "priority customer service". Clicking through the rejected cashback flow it says it is successfully tracked with Status: Rejected and it thinks that's okay. Wtf.

  • c64 on 10/10/2024 - 11:17

    hell have no wrath like an angry mob of ozbargainers raging over a missed $1 cashback:)

    • Repstar on 10/10/2024 - 11:31

      It’s more the 10% bank bonuses that were linked to the Amazon cashback…

    • bohn on 10/10/2024 - 17:47

      mine was $30 cashback

  • Store Repgotyourback @ ShopBack AU on 10/10/2024 - 11:18
    +6

    Hey Folks! Checked on this with the team and they are currently looking into this issue - sorry for the troubles earlier and you guys will not need to write in to us as we will get this fix for everyone that is affected.

    • Repstar on 10/10/2024 - 11:31

      Thanks @gotyourback

    • CVonC on 10/10/2024 - 13:46

      Got an update just now. Both my rejected cashbacks now tracked. But the other bank bonus that was rejected hasn't been fixed.

      • Repstar on 10/10/2024 - 14:15

        Yep, mine as well. Bank bonus may take a bit longer I would expect.

        • Store Repgotyourback @ ShopBack AU on 10/10/2024 - 17:29
          +1

          Glad to hear the Cashback's for this offer is now tracked - I'm checking with the team on the bank bonus.

          Will get back to you once I hear about it

          • green_banana on 10/10/2024 - 18:11

            @gotyourback: Thanks @gotyourback
            can you also get the team to also check the confirmed transactions which came back as being $0 for around the same period?

            All of my transactions from 16th July, were either rejected (which looks like it is being corrected), or has been confirmed but at $0. If you could advise on whats happening with all those confirmed $0 ones as well that would be great.

            From memory, all categories had increased cashback, so nothing should have been tracked at $0. Thanks

            • bohn on 10/10/2024 - 18:14

              @green_banana: @gotyourback mine was also tracked $30, but now turned to confirmed $0

              https://i.imgur.com/f2o3lKw.png
              https://i.imgur.com/UyMUmJI.png

              • bohn on 10/10/2024 - 18:44

                @bohn: @gotyourback upon searching my emails, I see there was a second tracking of $30, different date, but exact same order number? you guys must have had some kind of glitch, and then just cancelled all of the trackings - duplicates and original? or something like that

                https://i.imgur.com/YMoGz1m.png

                this one does not appear in my shopback transaction list though

                • OutOfTime on 10/10/2024 - 18:48

                  @bohn: Yes, it was reported here at the time: https://www.ozbargain.com.au/comment/15544146/redir

                  The same thing happened to me, and they rejected the actual cashback and confirmed the $0 duplicate (the other duplicate was deleted)

                  (CS fixed it for me out of goodwill - it seems very dodgy by Amazon…)

                  • bohn on 10/10/2024 - 18:54

                    @OutOfTime: damn. well I need @gotyourback to fix this as I can't even raise a claim against this one in the portal now.

    • bazinga8888 on 10/10/2024 - 14:20

      Rejected cashback have been added as a bonus but the bonus bank cashback not added.

      • HomeAlone on 10/10/2024 - 14:26

        The $3 bonus on $30 spend probably won't trigger either.

        • CVonC on 10/10/2024 - 17:53

          Oh true! I just checked this… Lol

        • neoleo on 11/10/2024 - 14:38

          I have just got previous $3 bonus today that was missing because of rejected Amazon cashback previously (got it back). So, I have got amazon cashback + $3 bonus for previous transaction on July. Thank you @gotyourback for getting these back.

          If you haven't received the bonus, send PM to @gotyourback.

    • lostinsydney on 12/10/2024 - 18:38

      thank you

  • bohn on 10/10/2024 - 17:45

    same thing happened here.. was $30, now $0
    no update yet..

  • King Tightarse on 10/10/2024 - 20:52

    Big mess - its the bank bonus an other add ons that make these deals worth it

  • neoleo on 11/10/2024 - 14:36

    I have just got previous $3 bonus today that was missing because of rejected Amazon cashback previously (got it back). So, I have got amazon cashback + $3 bonus for previous transaction on July. Thank you @gotyourback for getting these back.

    If you haven't received the bonus, send PM to @gotyourback.

    • cynical17 on 11/10/2024 - 14:54
      +1

      lol I pm'd gotyourback, and they just told me to email customer support

  • Repstar on 13/10/2024 - 10:52

    @gotyourback Any updates on the bank bonus that were also rejected because of this?

    • Store Repgotyourback @ ShopBack AU on 14/10/2024 - 11:55
      +1

      Sorry not yet but they are checking on this to get it sorted

      • bohn on 15/10/2024 - 10:12

        how bout the issues I mentioned above (and by another user) about duplicate trackings and shopback reporting them as 'confirmed $0' ?

        • Store Repgotyourback @ ShopBack AU on 15/10/2024 - 11:47

          @bohn about the Cashback mentioned on around 16/07 the Cashback should be reflected accordingly

          For your case - could you drop me a DM with the details I'll take a look at it

          • cynical17 on 15/10/2024 - 12:13

            @gotyourback: Hi @gotyourback, I've had the same issues as bohn. There were some transactions that was previously confirmed at a specific amount, but as of last week, these transactions have now tracked at $0 and have been rejected. Some bank bonuses are still missing, and all of the base cashbacks have either been rejected or tracking at $0.

            • Store Repgotyourback @ ShopBack AU on 15/10/2024 - 16:45

              @cynical17: @cynical17sorry to hear that you encountered the same issue - could you DM me with your details please?

          • bazinga8888 on 16/10/2024 - 16:11

            @gotyourback: Aha, got the same with your shopback employee responses saying upon checking transaction with Amazon the amount was $0 so it got track at $0 so cashback not given, which is incorrect, the t&c did not state purchases using gift card is ineligible.

            • Repstar on 16/10/2024 - 16:12

              @bazinga8888: That’s correct, gift card use on Amazon does not invalidate cashback.

          • CVonC on 16/11/2024 - 01:31
            +1

            @gotyourback: @gotyourback

            I am finally chasing this up via DM as I've had the same issues. It's been too long.

            • CVonC on 18/11/2024 - 17:34

              @CVonC: Everything fixed now thanks to @gotyourback following it up.

  • JakDac on 14/10/2024 - 12:07
    +1

    BEFORE using Shopback check the complaints of people NOT getting their cashback

    https://www.ozbargain.com.au/node/869768?page=1#comment

  • Techie4066 on 21/10/2024 - 11:57

    Same here. Glad I found this thread. I've tried contacting support. I find it really dodgy that (not all) rejected transactions are being processed as new transactions meaning some users won't get the spend bonus they're entitled to. My Cashrewards and TopCashback transactions were all approved without a problem. I was already growing tired of ShopBack before this… I still have pending Savvy Surveys transactions from July 2023.

    Given this stuff up I really think they should temporarily remove the $10.01 cashback withdrawal requirement.

    • alaska28 on 25/10/2024 - 01:22

      I have savvy survey transactions from June still pending. I've got 9 overall that are overdue and some are only 5 cents. They always used to come through on time but the last 3-4 months they've been really slow and its getting worse.

      Also some of my previous savvy survey transactions that have been confirmed show up as weird amounts in my account - $3.06, $3.58, $2.93.

  • mrdng on 13/11/2024 - 20:40

    I've just found out I've got a Shopback rejection for my qualified Amazon order exactly on 16/07/2024…

    They don't even let me contact any human, just a chatbot trying to deter me away

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