Am I Being Scammed - Advice from Plumber Needed

Hello, I have an apartment where the paint on the wall outside the shower had started to bubble a little.

I had a plumber attend and complete the below list of items;

  • Attended site to carry out leak detection test on shower.
  • Located bathroom and found bubbling on painted wall behind shower taps.
  • Removed shower head and attempted to carry out static pressure test on bridging piece between hot & cold spindle heads and shower head.
  • Unable to carry out test accurately due to hot spindle leaking.
  • Isolated cold water supply via control tap under laundry tub and hot water control tap at North Western side of the building.
  • Carried out servicing of both hot and cold spindles.
  • Reinstated hot and cold water supply.
  • Carried out thorough testing of bridging piece.
  • Pressure held at 300kpa.
  • Suspect issue could be coming from the leak on hot spindle, which has now been fixed.
  • Tenant has informed me of excessive temperature of the hot tap.
  • Carried out dye testing on the shower base to find no evidence of leaking from the water proofing.

It was recommended to excavate into the tiles and look at the pipe to find the leak. After excavating into the tiles and concrete he found that he couldn't find the leak in the pipe and recommended getting a leak detection specialist. He initially said he could carry out the test. It was confusing as to why there needed to be a test given that there was no where else where there was a sign of leak and it was only a small section where the paint was bubbling so I found it bizarre that a leak couldn't be found. He temporarily patched it up and said to wait a few weeks to see if there was any no change. There was no signs of leaking.

He re-attended the site to patch it all up and now given me a $900 bill for going into the tiles and then repatching it only to find no leak and advised;

"In my experience, if there’s a leak from the spindle that drips into the flange, it typically results in water leaking inside the shower. It seems improbable that the leak would manifest on the opposite side of a brick wall, especially since that area was completely dry upon excavation.
I still suspect that the leak may have been due to a different issue that either resolved itself or stopped due to seasonal changes from colder to warmer weather. I do not believe the leak was caused by a leaking hot spindle."

Does this sound normal or is this suspicious?

Would be really grateful if someone could advise if I'm being taken for a ride.

Poll Options expired

  • 11
    Suspicious
  • 69
    Not suspicious

Comments

  • +10

    For the work done, and while I'm no expert in plumbing, $900 doesn't sound unreasonable.

    To go on from there, I'm sure if your man had found a leak, he would be keen to fix it for you … after all, this would mean more business for him. It would be very odd to go to all the apparent effort up to this point, only to then say, "yeah, nah … there's no leak here", when there actually is something there.

    Obviously the damage you have observed has been caused by something, but it may be possible that it's difficult to determine what that thing is. My parents' place has some paint blistering in a very specific spot that would appear to be caused by water, but it's (1) nowhere near an obvious water source and (2) it's effectively a patch in the "middle" of the wall with no damage surrounding it. Where it's come from is a complete mystery.

    Now, whether or not you should have stopped to consider your options before "excavating into the tiles" becomes the question. Only you can determine whether or not the issue warranted further work immediately after the initial pressure test was done … or whether it may have been better to observe the problem further before committing to more "invasive" investigations.

    • I had no problem getting any issue fixed. He quoted me $1200 to repair the leak in the pipe but i just find it super strange that after having gone into it all there was no leak and then suggested to get a leak detection specialist.

      What if i did and there was no leak? He said itd cost another $600 for a leak detection test.

      Im not sure why the plumber didnt turn around and say, hey maybe lets wait to see if theres further damage now that the spindle is replaced. If there is then lets continue with going through the tiles to find a leak.

      There was no delay, he just asked if he wanted me to book him to look into the wall. Im not a tradesperson so of course if a tradie recommends a task to find a problem i would have said yes.

      • +6

        "hey maybe lets wait to see if there's further damage now that the spindle is replaced" and if there was , I bet you'd be here complaining 'why didn't he fix it the first time'.

      • +4

        You would rather he just say, "yep, all fixed, call me when it leaks again" ?!?

        Called a scam for telling the truth, that will teach him to lie next time ..

      • -3

        Depending on high high up the wall have you consiered the leak is coming from the bathroom above?

        Particularly if the bubbling paint if high up the wall.

        The plumber should have taken that into considerdation.

      • +1

        Because he already got you to wait 2 weeks to see what happened before he came back to patch it up.
        And hes suggested a leak detection specialist because he has done all he can and he has already advised you why he doesn't believe it could have been the spindle as in his experience it drips into the shower side and there was no sign of any water on the inside wall.
        From what you have said and the detail he has given and done for $900 he actually sounds like a good tradie.

    • +1

      It could just have been a shite paint job combined with a few stray drops of water from that leaking spindle. Tenant probs slams the taps shut.

  • Plumbers are super expensive but you're always able to get a 2nd opinion

  • +2

    Any pictures of the paint bubbling?

    • +2

      pictures

      MS Paint diagrams.

  • -2

    coolio

  • +2

    Located bathroom and found bubbling on painted wall behind shower taps

    And that is why plumbers are on the big bucks!!! Locating that bathroom requires specialised skills that only a quality plumber has.

    If that is a writeup of their invoice, then there is a lot of padding (fluff) to make it look more comprehensive, and hence justify their price tag.

    How many hours was the plumber there? Assuming they are charging out at $200-$250/hr, that is around 4 hours.

    • -1

      He charged himself 2.5 hours to go into the tiles and then 3 hours to to patch it up. $143ph

      He also charged me $121 for 3 tiles he replaced, concrete and grout. Likely he had these items already. I looked at bunnings and tiles are $30 for a square metre.

      • +6

        Sorry, but you don't deserve the diligence and the workmanship you got. If you ever get a non insurance job done on a car make sure you're sitting down when you get the bill.DIY next time, or give Charity Tradies.com a go.
        PS: I can't see too many (proper) plumbers telling you you got shafted
        PPS username is understated

      • +6

        You got off easy. Most plumbers would tell you to go find a Tiler.

  • +3

    Located bathroom

    Well, clearly a qualified plumber if they passed this step.

    Tenant has informed me of excessive temperature of the hot tap.

    Seems like the point of the hot tap?

    • +1

      Sounds like the mixer valve has been played with… wonder if plumber did a temp test on output?

    • +9

      this is why plumbers get paid to be plumbers….. instead of asking your gardener to fix your plumbing.
      The degree of detail in the plumber's report/ invoice is impressive…. it allows us to understand exactly what they found and did.

      "Unable to carry out test accurately due to hot spindle leaking"
      "Carried out servicing of both hot and cold spindles."
      "Suspect issue could be coming from the leak on hot spindle, which has now been fixed"
      "Tenant has informed me of excessive temperature of the hot tap"

      You might not know how the components of a tap… a tap spindle has an O ring, to stop the water it controls leaking out through the handle shaft of the tap.

      When the plumber said the hot spindle was leaking… it meant that the O ring on the hot tap spindle had failed, and hot water was coming out of the hot water handle shaft. When he said "tenant informed of excessive temperature of the hot tap" it is logical that the tenant had noticed the hot water leaking directly from the tap, onto tenant's hand. This is water from the hot water source that has not yet been mixed with cold water to achieve comfortable shower temperature… hence it is HOT.

      When the plumber said "carried out servicing of hot and cold taps" this meant changed the O rings on the tap shafts.

      You're right that it sounds strange to say "located bathroom"… but it is relevant and appropriate. It demonstrates the plumber worked on the appropriate problem. Without the word "bathroom" ….. one could reasonably wonder if he went to the wrong room, and worked on the wrong equipment. Would you like your laundry taps done too?

      Should the plumber have recommended digging out the wall to look further for a leak? If it was me, it would depend on the client. If I thought they were realists, I'd suggest that having done the O rings, wait and watch for more signs of water. If I thought they were modern perfectionists who would think I'd failed…. if the leak continued… I'd recommend digging into the wall to try to find anything further. If the leak continued after I'd dug into the wall…. I know it would be easier to investigate further if I hadn't already refilled and retiled the site.

      The most important "if it were me" bit…. is that I would have checked the bubbling paint site myself. If the paint is bubbling I'd assume the owner would be going to repaint the spot anyway. I'd scratch the paint off looking for moisture, and monitor it for a short period before calling a plumber. If I couldn't detect moisture I'd wonder about poor surface preparation before the last paint job.

      OP doesn't make it clear if the total cost was $900, or if the total cost was more, and the $900 was for repairing the excavation behind the tap. If the total was $900, I suspect many plumbers would have charged more.

      • +2

        The great thing about the attention to detail in that invoice is that follow ups by other tradies or owners/residents is made so much easier.That in itself is worth the price of the work done.

    • +1

      I suppose "located bathroom" is precise, where of her had said "went to the bathroom" you might think he took a leak before looking for the leak!

  • +1

    that is a fair price mate. You re lucky !

  • +1

    When you say excavated tiles, did he dig into the tiles of your shower wall? Does that mean he compromised your waterproof membrane? Has this been redone?

    • Waterproofing would be my biggest concern when ripping out tiles.

      And making sure the new waterproofing membrane is compatible with the old one.

  • An update, unfortunately it all seems dodgy…..

    A week after water started coming through the tiles and the grout was cracking then a day later the tiles fell off the wall.

    I actually never got photos of the finished product after the tiles were taken off and only found out that 2 other tiles were chipped in the process of taking them off…..

    Ended up getting a second opinion from another plumber who visited and did thorough testing. They advised that they're unsure why the plumber did testing up to 300kpa when Sydney Water is up to 500kpa. They tested it and the pressure was fine and there was no leak.

    The plumber confirmed with me that the paint bubbling could have definitely come from leaking spindles and said the last resort would be to pull the tiles off because they were old ones that cannot be matched.

    All sounds like the original plumber just wanted more work with the bill and trying to push to do more testing.

    Also mentioned about the cost of materials being $120 for tiles, grout etc and he said it was excessive.

    My gut feel was off about this original plumber and getting a second opinion confirmed it.

Login or Join to leave a comment