NRMA has accepted a not at fault comprehensive insurance claim after another driver suddenly turned right across our path on a busy road and wrote off our 22 month old car (Injuries too, but that is another story).
NRMA has offered to pay out the agreed value (less remaining rego) OR to find an equivalent new vehicle. Presumably they outsource the task to a broker. Has anyone had any experience with this system?
In our case, the model we bought 22 months ago is no longer available.