The Mizuno Father's Day Sale applies 20% off all full-price items, excluding Neo Vista and MIJ products, when using code DADSDAY at checkout.
20% off Full Priced Styles & Sporting Equipment (Excludes Neo Vista / MIJ) + $10 Delivery ($0 with $149 Order) @ Mizuno
Last edited 23/08/2024 - 13:02 by 2 other users
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Probably because their products are so well made that they don't even have that much experience with customer service. At least for the MIJ products.
Their MIJ are $600 football cleats, they better be well made, but still with a $600 shoe it should come with good CS
Only running shoes I'll ever buy. Tough as nails. In 10 years and 10 pairs on wave rider and wave inspires, I've never had stitching or glue fail. I used to be lucky to get 10 weeks out of nike adidas brooks etc. Customer service is pretty average. They rarely answer their phones or reply to emails but a great shoe nonetheless.
How many kms a year do you run on average?
In 5 months I had the black attachments to the soles falling off mine (glue failure). They didn't care because it took me until 6 months and 2 days to complain and they said it was against their policy to give a shit (proverbial) after 6 months, even though the damage had happened prior.
They don't care about ACL even though they can't provide any evidence that people allegedly replace their shoes every 6 months, which just isn't realistic.
They also at one point told me my wave riders had no warranty because I used them for walking when they are a running shoe. I don't know whether to cry or roll on the floor laughing at that one.
Now, the Mizunos I had 10 years ago were bullet proof. My riders from 2 years ago were not. But with such garbage coming from their support (lol) team, don't touch Mizuno any longer imho
The worst warranty and customer service to ever exist. Avoid at all costs