Fixed, thank you.
BWS: 27% Cashback ($20 Cap/Order) + [BoM, BSA, StG] 10% Bonus Cashback ($20 Cap, 1 Per Account) @ ShopBack » All Comments
So is approx $54 the spend to get the most discount using card and cb ?
Depends if they include GST (I imagine they don't), either ~$74 or ~$82.30.
BWS always counts GST
To be clear you're saying they include GST in their cashback calculations?
On Apply Deals specials it states "on app" price will this price apply if we go through Shopback ?
Also want to know
I suspect they've price jacked things to force use of their app and in turn invalidate SB. The price does NOT apply through SB, it's app specific.
I wanted to ask this as well. The Glenlivet 12 is currently $74 from $90 on "Appy". If I go through the App and order this for $74, with the SP cashback I'm looking at $56. But I'd only get it if there is cashback…
SP has been hit or miss for me. I find CR more reliable.
74x.37=27.38 over 20
The caps are separate.
Once again, sweet FA for Westpac card holders. So much for the so-called "Westpac Lounge".
Westpac and St George are owned by the same company. It’s a shame they’re favouring one over the other
Yeah, they are all owned by Westpac now [BoM, BSA, StG]. It seems they support all their banks here except Westpac branded accounts.
@gotyourback are these both per transaction or per member
I checked the app the bonus is capped at per memberIn the past it has been per transaction, but it would be good to have this confirmed.
From what the app says the bonus is capped per member. Not sure about the base 27%
So, the 27% cashback has a $20 cap per order, but the 10% bank bonus (capped at $20) is a one-time deal per account. Even if you make multiple BWS orders, you'll only get one bank bonus. @StarPlatinum
How do you filter by if it's available? Most say "find me"
You can't. Welcome to BWS.
Dog of a website (and that's being unkind to dogs).
They fill the specials with beers being runout that are never available locally and you have to scroll to your fingers hurt to find things in stock it’s just terrible
It is a painful one, hard to get tracked. Reported over a month ago and not hear anything back. Not worth the effort without pizza hut bundle cashback
Agree, I've reported a couple now and no response.
same here. reported a missing Mydeal promo cashback twice but no response. hope this one will track properly
The trick is not to collect until tracking is confirmed. If it isn't, cancel over the phone. But yes, it's a PITA either way.
Yep my last BWS buy didnt get tracked. CB has been found, but waiting for BWS to confirm. Not holding my breath
My most recent BWS one tracked and said 'Confirmed by July 16'. Reported shortly after July 16 and still just showing tracked. Not going to trust Shopback for much other than Pizza Hut unless I would have bought anyway.
@c9 @bym @comk789 @david c88 We understand your frustration. It's super frustrating when Cashback doesn't track properly. To help us sort things out, please shoot us a DM with your order details. We'll do our best to get things sorted ASAP!
@gotyourback Thank you for your swiftly response. I tried to take a screenshot from my desktop and immediately I see what the problem is now.
In the app, after I report a missing "tracked", it is stuck with "Calculating" and no further info, and as you could imagine, people are frustrated and unhappy.
In the desktop, it actually said "pending" and has an available by date, if your app could do the same as the desktop website, then people will feel they are being kept in the loop rather than being ignored.
@c9: Hey @c9 Thanks for letting us know about this! Will be informing the respective team to take note of this to improve the app experience, including showing more details about the Cashback status. Appreciate this feedback
Thanks for sorting, much appreciated!
I just recently checked all my history on both cashrewards and shopback and about 1/3 of these BWS promos that tracked fine ended up being rejected 3 months later.
I think at least one of them was because 1/10 bottles of wine was out of stock so they removed it from the other before it was picked up so the entire order is rejected, even if each item is tracked seperatly.
If you are going to use this just buy a carton and don't trust the cashback will ever be paid.
Once per user, or per transaction?
- Not sure why getting negged. No mention in the t&Cs?
The 27% standard Cashback capped at $20 will be per order while the 10% Bank Bonus (capped at $20) will be per account. This means you only get one bank bonus per account for this offer @tunzafun001
Ok thanks..as I need to order from multiple stores
No westpac bonus again?
REMEMBER
Your local store must be OPEN in order to place your click and collect order with BWS.
YESSS….. Great tip…gets me every time
Maybe the end time should be marked at 8pm or similar!
I’ve ordered C&C not during opening hours at BWS without issue, so this isn’t a blanket all thing.
so what's the trick? I cant get around it….
You either got it delivered, or your store is open later than you think. It's 100% a blanket thing for click n collect orders.
100% is not.
I’ve ordered C&C from BWS numerous times at 6-7am. The store doesn’t open until 9am.
Ugh yeah - I mean WTF is with that…add it to the list of website etc woes. Just missed my local's window.
Warning: last time BWS did a 27% deal lots of people had issues. See here and scroll through:(https://www.ozbargain.com.au/comment/15519472/redir)
My cashback tracked swiftly, however, it was confirmed 16 July and I’ve seen and heard nothing. I reported it in the app, but it’s been crickets.We hear you on the BWS cashback delay. Our team's already working with BWS to get this fixed ASAP. We appreciate your patience and will keep you posted!
In the meantime, feel free to drop us a DM if you have any other questions. @ilikeit
In the thread posted by ilikeit you said the same thing a month ago. Are you only addressing transactions where people contact you or are you working to solve the problem?
It seems something went wrong with that previous BWS deal with target confirmation date of 16 July. My $25 plus Westpac bonus is still showing as Pending. I clicked the Enquire button more than 2 weeks ago. Crickets.
Solve this for everyone, not just those who contact you.
Same here! $25 cashback that was supposed to be available on 16 July is still pending (enquiry sent).
We know a bunch of people are having trouble with BWS cashback. Don't worry, we're looking into it for everyone, not just those who've contacted us. We'll keep you posted on what we find out. Thanks for hanging in there! @Dabbler68
Any recommendations for a decent bottle of wine for a special occasion/event to give as a gift that isn't Penfolds?
Budget?
Can go up to $100?
I noticed today that I have 3 BWS purchases that were meant to be confirmed by 16 July 2024 but are just sitting there as “tracked”. These orders were picked up and haven’t been returned/refunded. I’ve reported the delay through the website as these are now a month overdue.
Was going to order from BWS today but I will give it a miss and will wait to see if these purchases are eventually confirmed.
You inspired me to check mine too and I’ve still got $25 tied up in tracking from June 5th. So holding off on this one as well.
I'm giving it a miss too until the one that was meant to be confirmed on the 16th of July progresses. No way am I throwing good money after bad.
@gotyourback With these last two comments, I now count 6 different posters here who had problems with the cashback due to be confirmed on 16 July, in addition to those who have reported problems but have not specifically mentioned the date. Plus those complaining in the thread on the previous deal. That indicates a LOT of affected people.
You have known about this for a month. Are you really doing anything about it or just fixing those who write to you?
Edit. I see ypu have responded to my earlier post and said "We'll keep you posted on what we find out." So a month down the track and that is the best you can report?
Add me to that list - 2 transactions from 5 June, meant to be confirmed by 16 July
Add me to the list. I hadn't even realised this was an issue. Seems tracking and actually being paid are very different things with Shopback!
Me too. Got a transaction from the 26th of June which was meant to be confirmed on the 6th of August.
Same here, didn't realize the issue until today. Should be confirmed by 16/Jul.
Has anyone’s order tracked yet?
Using ShopBack always makes me on edge. Easily the most risky cashback company out of the 3 IMHO.
Ordered at 8am this morning via shopback app - not tracked. Fingers crossed
Mine hasn't tracked either.
Reading between the lines it seems shopback knew there was a issue with BWS yet ran this promo anyway.
Also why is it that the extension lets you activate cashback if it doesn't work via the extension.
Seems pretty shady.
Way too early to be complaining about no tracking yet. It will probably come through overnight
Not sure why you got negged, literally says in the app "Cashback will be tracked in 2 DAYS".
Just set a reminder to check in a couple of days and only pick up when/if it tracks.
@MiscOzB: Usually tracks a lot faster than 2 days. If it takes longer than a day than something has gone wrong and you're basically just waiting for them to fix their tracking and go back through the orders - who knows if that will take 2 days or longer.
@Ranike: Yeah they should say "tracked in up to 2 days" as I agree, usually it'll track within hours or no more than a day. Not looking good for this one unfortunately but at least there's no rush with collecting from BWS, they can hold for weeks.
Flap me ive got 2 Purchases from the 5th June supposed to be confirmed 16th July and 2 purchases on the 26th June supposed to be confirmed by 6th August
and some surveys from
Feeling nervous now!
Enquired on 2 and Crickets
Shopback seriously suck these days
Shopback is lousy - all promise and no delivery. I complained about a couple of cashbacks and someone obligingly took it on and I got them added, then the next few worked too. I now have two Expedia hotel purchases from last month which never showed up, I enquired about the missing shopbacks and they appear, but no dollar value. I know what comes next………………… Once all my money comes in I'm pulling out and will do all my cash backs with another mob who never seem to fail me - they're tops for cashback ;)
had an experience with Expedia through ZIP rewards. The transaction tracked initially, then it seemed Expedia created a new order and cancelled the initial one. The cashback subsequently declined…
Glenfiddich 12 year is the best option, currently 75.00
Tracked for anyone?
Still waiting…
nope, still waiting…
still waiting
wont be collecting until there is tracking
Nope..
Neither Bws or Amazon have tracked yet
Still waiting 15h later
still waiting - 25hrs
Another successful BWS / Shopback deal!
/s
3 orders , none have tracked thus far. Looks like I'll be calling customer support and requesting a refund, they can put it all back on the shelf!
no track yet for me either…when can we expect it to go through @gotyourback so we can pick up our orders and celebrate the weekend?
SB actually getting worse these days IMO - have had to follow up several tracked deals well after payout date lately.
Conversely, no problems at all with Topcashback!
+1. Came here to see if anyone else's has tracked yet.
Same. I wont be picking up unless it actually tracks.
Who do you even contact at Shopback
Seems they only respond on Facebook postsI wonder if anyone had their order track from this round. I've usually had a pretty good run of my orders being tracked but nothing yet.
Unfortunately I ordered a couple of clearance bottles and didn't want to cancel. I'm just hoping they get it sorted.My two orders from yesterday have not been tracked either. So far, we know that a lot of people (myself included) have pending cashback that was supposed to be available on 16 July. Has anyone here actually received that cashback? Anyone?
Waiting for mine as well.
No. And they don't repond to the 'enquiry' about the issue.
No! And no response to reports either.
My TCP/BWS order on July 30 tracked in 1 hour.
So it seems like a ShopBack issue.Mine not tracked from yesterday.
Still waiting 28h later…….
@gotyourback have you seen any tracking come through for BWS on your side for this deal or do we all need to start cancelling our orders?
Whether or not the tracking now comes through or not this has been yet another f*** up by Shopback. Frankly, I'm more irritated at myself believing they were worth another shot after countless other issues. Topcahback conforms BWS reliably in under an hour, and for other brands (such as Ali) within minutes of purchase. Why does Shopback find this so hard?
@gotyourback so like did anything track or what
No tracking yet. What a joke!
yes, and I know it should have tracked because the extension said, congrats your purchase is tracked, click through from Shopback for another purchase
on my phone it was like shopback is locked onto your purchase
Still no statements at all from Shopback!
Flapping rubbish company with NO support at all
No tracking and no response from SB. Dismal track record and customer service.
It would seem @gotyourback has in fact, not got our backs.
The silence speaks volumes.
They laid off 24% of their employees in March this year, according to a press release on their website. This might explain the recent issues with tracking and customer service.
3 hours left before the 2 day deadline hits
Tracking came up as no purchase found - luckily did not pick up and will be cancelling
if you log into your account on the website, you can go to click history and put in a dispute through there. I just did that and also said that everyone's tracking didn't seem to work that day for BWS. I haven't picked up mine yet and I won't unless they fix this.
@gotyourback order now shows that it didn't track, despite pop up saying it tracked when purchase made. If i dispute, will I definitely get cashback or should i cancel my order.
I have a printscreen of window proving the order made, but this was still not enough to get my pizzahut shopback once.
I thought I grabbed a screenshot, unfortunately my print screen button on my keyboard hasn't been working for the last month or so (so I just found out yesterday when I did one and nothing was there….did a search and the only fix is to hit the windows button at the same time now). I had the notice show on the extension that it had tracked and to click through shopback again for another purchase. Damn, thought I had a screenshot.
@gotyourback Not only 2 purchases not tracked but also a challenge for anystore spend missing
Why no statements or acknowledgement of what is a major Failing?
If I may…
We understand how frustrating it is when purchases don’t track. Rest assured our team are on the case and looking to resolve this issue asap…
does absolutely nothing
@gotyourback all my purchase are saying not found despite your app saying it locked into my purchase
Never had a purchase not track from any Cashback provider….until now.
When does BWS cancel your order? Might call and tell them to hold it longer.
Liquorland is normally 2 days.
What's happened here @GYB?
yeh i might call them and tell them to hold as well major failing from shopback
Yeah, spent a while finding a store with stock. Not going to just let it go. They can hold it until they / SB can get the shitshow sorted.
Have u tried calling them any luck?
Hopefully the Rep can fix I DM,ed the rep.I sent all screenshots to Shopback. I believe I read some of these Cashback companies have revamped and customers are not happy. The one that plays fair should get the business to the detriment of others or else just stop impulse buying
is it time for Fair Trading to look into these Cashback sites or the media there is plenty of content regarding Cashback sites on the many bargain sites
[email protected]
[email protected]
[email protected]I placed two orders through Shopback on Thursday BWS @ 27%, Myer @ 17% neither have tracked.
Due to their dismal record I have my screenshots ready for the inevitable dispute case. Again..
2 orders didnt track and a order that says confirmed by the 6th of august but still hasn't confirmed.
All my other shopback orders from different stores have tracked fine.Time to stop ordering at bws through shopback.
Finally tracked. A bit delayed.
Ordered Thursday 15th August, now Sunday 18th August, no tracking.
Request sent for the cashback, expecting this will be a long battle.
Seems nobody order tracked this is clearly shopbacks fault if not a single order tracked from anyone
This is absolutely BS @gotyourback
2 orders with No Purchase Found
Not sure why I thought this time would actually work when I’m still waiting on the last BWS upsize.@gotyourback no tracking and no replies to any of the comments here or enquiries lodged directly with Shopback. Just not good enough. Any good will that may have existed will soon be gone. You have until tomorrow to respond or I'll be cancelling my BWS order and closing my Shopback account. Topcashback will be getting all of my business.
Looks like it's finally tracked.
Quite strange only urs tracked and no1 elses
I only just got it now. I placed order around 11am on that day
I just got an email saying it had tracked. Just rang and my order is still there for collection.
Thanks
Tracked!
My tracking said no purchase found. I have now submitted a missing cashback report.
Hope they honour my purchase as they've denied multiple claims in the past through no fault of my own.Also got notification that it was tracked.
Submitted a missing cashback report this morning and just received tracked confirmation. Won't be using SB for BWS again though.
don't use shopback for anything… wouldn't recommend…
Hahaha. Tracked. Guess I'll go and pick it up now.
Another wild ride. Never change BWS / Shopback. Actually, please do change, pls fix this.
Mine has tracked but insane it took this long tbh
Tracked a bit over 2 days after order. Fwiw I rarely have issues ordering via the app
usually it takes one day dont know why it took this long tbh
Tracked here too, now just waiting for ‘spend $20 at any online store challenge’ bonus challenge to complete.
Good point. Forgot about that..
My challenge bonus didn’t trigger :(
How about yours?
Tracked 👍
Submitted missing cashback report yesterday, still showing "calculating"… Hope it will be tracked soon.
My 27% just tracked too. Except the St George lounge bank bonus 10% didnt come through.
mine tracked came up as "bank bonus"
These 2 have tracked now but i have 4 previous ones that should have been available by 16th July and 6th August
Have no faith with shopback anymore and the fact that there is NO support that replies
Submitted a claim last night and by this morning it was showing as tracked at the proper amount.
tracked eventually but I wanted friday night drinks….now it will be monday night drinks?!?
The 27% have tracked but nothing tracked for the 10% bank bonus.
My bank bonus tracked but only for one of my four transactions (which didn't reach the $20 cap)
The bank bonus is
Only once per accountAh yes, you're right.
Hey Everyone! We hear you loud and clear on the BWS Cashback delays. Good news, the issue has been fixed! Your Cashback from BWS for the purchase last week should be showing up as "pending" now. Do let us know via DM if you run into any other problems!
@gotyourback Will this calculating fix itself or shall I DM you? Thanks. https://www.ozbargain.com.au/comment/15611986/redir
Normally if the Cashback from Amazon showing as "calculating" is because the purchased item categories is advertised as 0% on the date of purchase or it's a Missing Cashback. However if that is not the case, yes you can drop me a DM and I'll help to check it for you. @trixieb
@gotyourback Thanks for the reply. DM sent.
when we will get a confirmation on the pending cashback that were suppose to be approved in july?
only just noticed that the upsize from 5/6 that had so many issues also didn't give me the bonus $5 from the challenge of spending at both BWS and Pizza Hut that day….same for my husband's account and we both purchased at both merchants that day after activating the challenge in the app
Everyone Happy with Shopback support?
No. I have reported purchases from BWS that have tracked properly but haven't been confirmed. These orders were picked up and haven’t been returned/refunded. Never hear anything back from support.
Well past the due date for these now. I have over $100 of cashback just sitting there overdue as "pending".
If anyone is still reading this deal, I have started a poll to try and identify the scope of the problems reported here.
SB app shows BWS Bank Bonus as 10% ?