Specs:
Battery: Das-Kit, i6-3612, 36V 12AH, 432WH
Hub Motor Rated / Peak Power: Das-Kit, X2, 36V 250W
Controller: Das-Kit, T6, 36V15A
Charger: Das-Kit, 36V3A
Display: Das-Kit E2
Front Light: DH002E, 40 Lux
Rear Light: DR004B
Frame: Alu. 6061, M: 20.1 inches, L: 22 inches
Suspension Fork: ZF, 5058-02
Brake: Dual pivot caliper Brakes
Freewheel: LY, 16T, Single Speed
Tyre: CST, C1808
Saddle: Selle Royal, Prestige-1307URN
Stem: HP-HD75-8
Crank: Das-Kit, 46T
Chain: KMC, Z51
In fairness with many bike suppliers chain breakage warranty is limited.
Eg from one site
There are some parts of our bikes that are classed as ‘wear and tear’ items, and therefore not covered under warranty. These include:
Tires, Inner Tubes, Valves, Wheels, Spokes, Brake Pads, Handlebar Grips, Bell, Chain, Gear Cables, Brake Cables, Reflectors, Derailleurs, Loose nuts or bolts.
Another
All other original components of SE bicycles excluding paint, decals, tyres, tubes, chains and cables will be free of defects in material and workmanship under normal use for a period of one year from the date of purchase.
Obviously the other issue you mention is a concern.
derailleurs are "wear and tear" items now?!
Failure is 99.9% impact, or user error, not factory faults.
@bargaino: They're meant to last a long time, so not a wear and tear item imo. While failure is often due to crash/damage, I'd be pretty upset if the manufacturer wasn't even willing to look at them to decide the cause because it's in the zero warranty category…
@Poombear: For most bikes, such inspection would cost more than making it. They could do no-questions-asked replacements, but that would add to cost and cut into bike shops business model.
Jockey wheels wear out. Warranty probably depends on how it fails but they might have listed it to cover people trying to claim warranty when things wear out.
@8azinga: While things wear out, wheels, bells, reflectors would last more than a year.
Better they put an exclusion on 'commercial use' in which case it would be apparent which had been worn out to such usage, rather than a whole bunch of items that may be legitimately defective upfront.
@odysseus: My reply was specific to Poombears question about wear and tear on a derailleur. Things can wear out in less than a year without commercial use and some people will try to claim wear and tear as a warranty even if they have ridden over 10k km in a year. Just because something is listed, it doesnt always mean they will automatically deny warranty though.
@8azinga: Yep. Case by case situation. Such blanket exclusions are clearly contrary to ACL statutory warranty law.
I agree but it reflects badly on the quality of parts used, I've had bikes for years and years, never had a snapped chain before
I've had bikes since the '70s and I can't remember a single instance of a chain snapping. Even with hauling my heavy arse up steep mountains or abused bikes with rusty chains dug out of skips, not one single breakage.
the rim brakes make it less than ideal in rain I would imagine
Having said that those low quality disks brakes on most cheap electric bike arent that much better
Strange that the chain broke, this is a single speed bike with hub motor, the chain couldn’t get an easier life. It would be a very cheap replacement as well.
I am not saying this is a good bike but you do get a lot of eBike for $999 the quality is probably appropriate for the cost. You get what you pay for.
@ subwoofer Read a review of a now discontinued Gaint eBike (Reign 2 maybe?) which I saw on super special some months ago. The model was plagued by similar water ingress problems, so much so that you couldn't ride through puddles or use a hose to wash your bike You have to take care with hoses on eBikes normally, but an expensive bike should have at least some protection.
Forgot to post the weight — which given it's NCM, you know it's going to be absolute boat anchor.
And sure enough there it is: 24.0kg for a single-speed ebike.
Seriously avoid! I bought one for the same price almost 18 months ago, I rode the bike in the rain once, it wasn't even raining just rain on the road, and it started turning off sporadically up until last month where it wouldn't turn on at all. The chain snapped within a year and NCM wouldn't replace it, they said chains aren't covered under warranty. Also it's been this price forever.