• long running

Price Beat against Select Providers on nbn 100/20, 250/25, 1000/50 for 12 Months (Claim before or within 7 Days of Signup) @ TPG

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Price Beat against Select Providers on nbn 100/20, 250/25, 1000/50 for 12 Months (Claim before or within 7 Days of Signup) @ TPG
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SpeedAU on 10/07/2024 - 20:46 tpg.com.au (1063 clicks)
Last edited 10/07/2024 - 22:05 by 2 other users

Just saw this, TPG will price beat eligible providers only. New TPG customers only.

Eligible Providers: Aussie Broadband, Belong, Dodo, Exetel, Optus, Superloop, Tangerine and Telstra

might be of use to someone.

They have mentioned that the price beat will be emailed to you so cannot confirm discount

The price beat guarantee applies only to plan fees and does not include the cost of any installation, modem or any add-ons or inclusions. It is only available to new customers and does not apply to customers changing the rate or plan of their existing plan.

The price beat guarantee is not available if the Eligible Provider’s offer is:

part of a bundle with any other product or service (for example, mobile, banking, utility, etc.);
inclusive of a locked in contract;
inclusive of non-price incentives (including but not limited to cashback, coupon offers or gift cards, reward points, speed upgrade);
for commercial / business nbn® service;
a corporate benefit price; or
priced incorrectly.

If you have any questions or would like to apply for the Price Beat Guarantee over the phone, call 13 14 23.

Internet Broadband nbn

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Comments

  • kogi on 10/07/2024 - 20:48
    +1

    No cgnat static ip?

  • c64 on 10/07/2024 - 20:52
    +2

    It is only available to new customers and does not apply to customers changing the rate or plan of their existing plan.

    well that sounds like it pretty useless

    • realaccount627465746 on 11/07/2024 - 08:57

      why?

    • RedLad on 11/07/2024 - 09:35
      +1

      I agree.
      I'm with TPG at the moment and asked them to price match the Exetel 100/20 plan.
      They declined as it's "only available to new customers"…so I'm moving to Exetel.
      Been with TPG for about 12 years

      • CoronavirusVaccine on 12/07/2024 - 10:25
        -2

        Corporates are dumb like that. Yes I work in corporate Australia too; a different industry though.

        Corporates are happy to allocate marketing budget to "acquire new customers". In competitive industries this gradually translates to assuming near-zero (or even loss making) for the initial promotional period in the hope of making some margin later. So by definition once out of promotional period the customer becomes part of "existing customers". And this is the only source of margin and must be harvested to its maximum effect.

        Constant churn is the only protection you can have.

        The society is sold the concept that competitive markets will be more efficient and drive down prices for the consumers. This is arguably half-truth. With many market participants it also means the society as a whole is paying for a multiple sets of executive bonuses, marketing expenses, IT infrastructure, regulatory and compliance, etc. ie. the efficiency from increased competition don't all get accrued to the consumer; a significant portion of the gains were lost to the duplicate costs in the multi-competitor structure.

  • Twix on 10/07/2024 - 21:03
    +2

    TPG are cheaper than Telstra and Aussie BB so you can rule that out. Has anyone got TPG to price beat the other eligible providers?

    • SpeedAU on 10/07/2024 - 21:05
      +1

      heard these guys are okay. but ive never been with them, took the optus deal for flybuys lol

  • aldog on 10/07/2024 - 21:32
    +13

    Just be warned that TPG requires at least 30 days notice if you plan to cancel their service.

    • this is us on 10/07/2024 - 22:15
      +5

      This is pretty much standard these days, no? Abusive and annoying, but standard as consumer laws in Australia are not very helpful.

      • Cucumber123 on 11/07/2024 - 08:04
        +2

        Most don’t, it’s only TPG and its subsidiaries I believe.

        Most others you can cancel anytime but you just don’t get a prorata refund so it’s best to cancel towards the end of the billing cycle.

        • BargainBragster on 11/07/2024 - 08:10
          +2

          Superloop and Exetel also need 30 days notice i believe

          • realaccount627465746 on 11/07/2024 - 09:02
            +2

            @BargainBragster: i canned my superloop service at the end of the cycle and they tried to pull that bs of charging for another month. luckily i'd changed to a burner cc. threatened them with the TIO and they dropped it.

            left a bad taste would never go with them again or anyone else who does this.

        • this is us on 11/07/2024 - 09:28

          Superloop as well.
          I think most do, a few don't.

      • noz on 11/07/2024 - 18:22

        Even the dodgy provider, Tangerine, do not require 30 days notice.

        • this is us on 11/07/2024 - 19:12
          -3

          "Here's a list of major NBN providers in Australia along with information about their cancellation policies, to the best of my knowledge as of April 2024. However, please note that cancellation policies can change, so it's always best to check directly with the provider for the most up-to-date information.

          1. Telstra: Requires 30 days' notice for cancellation.

          2. Optus: Typically requires 30 days' notice for cancellation.

          3. TPG: Generally requires 30 days' notice for cancellation.

          4. iiNet (owned by TPG): Usually requires 30 days' notice for cancellation.

          5. Aussie Broadband: Offers immediate cancellation upon request.

          6. Vodafone: Typically requires 30 days' notice for cancellation.

          7. Dodo: Generally requires 30 days' notice for cancellation.

          8. Belong (owned by Telstra): Usually requires 30 days' notice for cancellation.

          9. Internode (owned by TPG): Typically requires 30 days' notice for cancellation.

          10. Tangerine Telecom: Offers immediate cancellation upon request.

          Remember that some providers may have different policies for different plans or contract types. Also, even if a provider offers immediate cancellation, there might be other considerations such as contract terms, equipment return, or final billing that could affect the actual end date of service."
          (by Claude)

          • realaccount627465746 on 11/07/2024 - 21:45
            +1

            @this is us: that's wrong

            https://www.whistleout.com.au/Broadband/Guides/How-to-cancel…

            specifically lists tpg and exetel and none of the others

          • noz on 12/07/2024 - 08:29
            +1

            @this is us: I think that list in not accurate. I have just looked at the CIS of Vodafone NBN, and there's no requirement to give 30 days notice.

          • CoronavirusVaccine on 12/07/2024 - 10:46
            +2

            @this is us: did you ask ChatGPT or did you actually compile this? it seems very confident - remember you cannot trust what the Chatbots say

            • this is us on 12/07/2024 - 11:27
              +1

              @CoronavirusVaccine: it's there… "By Claude", another bot. We should definitely acknowledge that the data might not be reliable particularly when the bot is unable to provide references.

          • Water Bearer on 13/07/2024 - 01:03
            +3

            @this is us: I've been with almost all providers and this list is terrible and totally inaccurate! The general rule is that major companies like Telstra, Optus, AGL, Vodafone, Origin etc you do not need to give 30 days notice. More independent companies like Superloop, TPG, Exetel, Tangerine etc. You do.

            • realaccount627465746 on 13/07/2024 - 08:18
              +1

              @Water Bearer: eh independents like launtel or leaptel you don't and that's just the ones i've dealt with. i'd hardly call tpg a small independant, lol.

              also origin and agl are just resellers not actual isps

            • noz on 14/07/2024 - 16:28

              @Water Bearer: You are generally correct, however Tangerine doesn't require 30 days notice. Exetel and Flip certainly do require it.

              • Water Bearer on 09/08/2024 - 02:26
                -2

                @noz: Don't give out wrong info. I have been with Tangerine. They do require 30 days notice! I gave 29.5 days notice and they wanted to charge me for the extra month. They finally dropped the charges after 2 long phone conversations. This was at the start of the year. Unless they have somehow changed their stipulations and terms. They do charge if under 30 days notice

                • noz on 09/08/2024 - 07:42
                  +1

                  @Water Bearer: NO you are giving out wrong info! I cancelled with Tangerine for a family member just yesterday and it cancelled immediately with no extra payment. Also had 3 family members cancel, and all cancelled immediately. You don't get any pro-rata refund, but certainly NOT 30 days notice needed, see image:
                  https://imgur.com/a/zu3Ulpy
                  You said you gave 29.5 days notice .. 29.5 is less than 30 when I last checked. No wonder Tangerine weren't giving in. They must have let you have your way in the end to make you go away. You obviously don't understand what 30 days notice means. Get your facts and understanding straight before negging!.

  • Red Baron on 10/07/2024 - 21:37
    +3

    Just spoke with sales rep on the phone. I asked if they can do better than DODO 100mbs $69.90 per month for the first 6 months. She said they can do $74 per month with second month FREE and after 6 months the price would go back up to $89.99 so 12 months total is $910. Where as if i stay with dodo for 6 months and switch to another company's promo of $69.90 it is $838.80 per 12 months. So it is $71.20 cheaper to stay with DODO and then switch.

    • SpeedAU on 10/07/2024 - 21:51

      Sales rep do not have access to make the deals, you have to submit a claim

      • Twix on 10/07/2024 - 21:56
        +1

        If you have any questions or would like to apply for the Price Beat Guarantee over the phone, call 13 14 23.

        • SpeedAU on 10/07/2024 - 22:02
          +1

          lol that shows my 10pm brain

    • tessel on 10/07/2024 - 23:20
      +3

      Mate, it's dodo. If it works for you great but the bird being extinct is a bad sign.

  • SickDmith on 10/07/2024 - 21:50

    The real question is if there is a better deal (interested in 1000/50) to beat.

    • Twix on 10/07/2024 - 21:54

      Superloop $99/m for 6 months vs TPG $104.99/m permanently. Ask TPG if they will price beat Superloop.

      • lightfoot on 10/07/2024 - 23:20

        don't forget the speed boost as well

        • Twix on 10/07/2024 - 23:33

          Superloop speed boost doesn't exist for 1000/50.

          Superloop speed boost applies to 50/20, 100/20, 100/40 and 250/25.

      • darkly on 11/07/2024 - 07:29
        +1

        Theres no comparison, Superloop is a far better provider tha than TPG.

        • whitepuma on 11/07/2024 - 07:59

          I havent used tpg yet, so cant comment on who is better.

          But i can say that superloop is great, have had no issues to date (except for outtages at the fault of nbn)

          • SpeedAU on 11/07/2024 - 08:14

            @whitepuma: Superloop are great apart from never get 110MBps with their 1000/50 plan only if downloads are from Sydney or local. Moved to Optus and speeds are much better.

            • whitepuma on 11/07/2024 - 08:30

              @SpeedAU: That's weird. When i speedboost (from 250 to 1000), i get around 110 MB/s -115 MB/s. However of course it depends where I'm downloading from. Usually when I speed boost it's to download a big game, so i do experience those speeds when downloading from Steam, Epic, EA….However i don't really test on other things (besides doing a speed test) as I haven't found another use for going up to 1000 in my household

              I'm not sure if superloop has local sydney caching servers or not for steam….but if they do that might be what's contributing to the varied results.

        • magic8ballgag on 11/07/2024 - 08:57

          Superloop is a far better provider tha than TPG.

          How so?

          • darkly on 11/07/2024 - 09:04
            +1

            @magic8ballgag: Just my experience with them. Speed, reliability, customer service.

            • magic8ballgag on 11/07/2024 - 09:16

              @darkly: I don't understand how speed/reliability can be different between providers, aren't they all suppliying a service on the same infrastructure?

              • realaccount627465746 on 11/07/2024 - 09:24

                @magic8ballgag: the connection to your house is the same, there are other bits

              • darkly on 11/07/2024 - 09:30
                +1

                @magic8ballgag: There is a very big difference between providers, comes down to their wholesale provider and their servers

              • whitepuma on 11/07/2024 - 09:31

                @magic8ballgag: There is more to it than that, alot to get into, so i'll give you the chatGPT answer followed by my answer:

                • CVC (Connectivity Virtual Circuit) Capacity: Each RSP purchases a certain amount of CVC capacity from NBN Co. This capacity determines how much bandwidth is available to the RSP’s customers. If an RSP does not purchase enough CVC capacity, customers may experience slower speeds, especially during peak times.

                • Network Management and Traffic Shaping: RSPs have their own network management practices and policies. Some may implement traffic shaping or prioritization policies that affect the speed and reliability of different types of traffic (e.g., streaming, gaming, browsing).

                • Backhaul Network Quality: After data leaves the NBN, it travels over the RSP’s own backhaul network. The quality and capacity of this network can significantly impact the overall performance. RSPs with more robust backhaul infrastructure can typically offer better performance.

                In addition to the chatGPT answer there are other factors such as:
                - caching servers (if they have them, their location, and their performance, and what's on them)
                - POI (how many is your RSP using, what's the closest one to you, aswell as what's the closest one to wherever you are downloading/uploading from)
                - Touching on from the Above CVC. RSP network congestion.

                There are many factors that seperate the cheaper RSP's to the more expensive one. It's best you purchase one for your needs. If all your doing is browsing the web and using ozbargain, then sure you can probably go with the cheapest one you can find, but if you are doing more demanding stuff then you might wantt to look for other options.

                • SpeedAU on 13/07/2024 - 23:24
                  +1

                  @whitepuma: There is no CVC anymore was removed last december.

  • Water Bearer on 11/07/2024 - 01:12

    So is this a mandatory 12 month contract or can you leave anytime you want before the 12 months?

  • bowtiehoon on 11/07/2024 - 07:56
    -1

    I thought price matches are not recognised / allowed as deals in the rules? … I don’t really care enough to actually read the rules, just saying lol

  • freekay on 11/07/2024 - 09:18
    +5

    This is pretty much a non-deal if you take a close look at the T&Cs:
    1. You're effectively signed up for a 12 month plan
    2. The competitors are from a select list, and none of their plans are THAT much (if any) better than what TPG is offering
    3. The price beat takes into account if you were to stay with the competitor for the full year, i.e. 6 months intro rate + 6 months full rate, and "beats" the combined rate

    So if you're used to churning every 6 months, then this is definitely NOT for you.

    And for that reason, I'm out. <Shark Tank music plays>

    • SickDmith on 11/07/2024 - 20:44

      You're effectively signed up for a 12 month plan

      Is there a price drop announced by NBN or just a speed boost for some plans?

  • chuneeperformance on 11/07/2024 - 13:11
    +2

    They still have not issued the previous promotion of 1 mounts free to me currently with tio

  • Lief on 11/07/2024 - 17:57
    +1

    I just got hit with TPG charging me for a month i'll never use because i didn't know i had to plan 30 days ahead before switching off them.
    The TL;DR of it is they take 30 days to cancel your plan, even if you're out of contract so if you sign up for another service, looks like you're paying for 2 internets this month. No refunds.
    Not the worst thing a telco has ever done, but i'm not gonna go back to this mob again.

    • c64 on 12/07/2024 - 07:13

      not that i approve of TPG's 30 day cancellation policy, but cancellation terms are the sort of thing you should research before signing up for any contract and before cancelling

      • Lief on 12/07/2024 - 07:29

        Well sorry im stupid then.
        Thanks.

        • c64 on 12/07/2024 - 07:35

          no, just think of it as a relatively cheap learning lesson in your contracts 101 journey

        • CoronavirusVaccine on 12/07/2024 - 10:50
          +3

          TPG's billing practices have been dodgy since the beginning of time - steer clear.

          • utsc on 13/07/2024 - 20:33

            @CoronavirusVaccine: Couldn't agree more !
            With Superloop for over 3 years. Not the cheapest but good service at a reasonable cost
            Good value for money

            • CoronavirusVaccine on 14/07/2024 - 12:40
              +1

              @utsc: Yeah I remember a long time ago their services (think it was for mobile, but I am not sure) will charge a $20 prepaid amount to cover extra usage over a limit. But when disconnecting this amount was not refundable even if you never used it.

              https://www.accc.gov.au/media-release/full-federal-court-dis….

              Regardless of the case in court, I do consider such behaviour unconscionable.

              That's when I vowed to never use TPG again. They are happy to skim $20 off each customer as they churn away. Management decided ripping $20 off people is better for thie long term viability.

              No idea if that's a David Teoh thing but he was successful in building the business in the early days

  • donm on 11/07/2024 - 20:59

    They won't price beat against Leaptel

    • SpeedAU on 13/07/2024 - 23:25

      leaptel is a waste of time.

      • donm on 14/07/2024 - 07:50
        +1

        How so? I've read nothing but good things about them.

        • SpeedAU on 14/07/2024 - 11:39

          They don't like churners so if you churn out from them in 6 months they will only give you full price, they also have tall poppy syndrome. There entire system went down which resulted in all connections dropping for over a weekend major write up on whirlpool forum. No communication to their customers, not even a social post. They had offsite backups but did not have a system to fall back on, they say they learnt their lessons but the attitude of the owners need to change.

          • donm on 14/07/2024 - 12:41
            +1

            @SpeedAU: Ok. Thanks. I'll keep that in mind.
            After 13 years with TPG, I've decided to switch to Leaptel. I'll see how it goes.

  • gzy2001 on 20/08/2024 - 16:46

    Is Buddy Telco eligible as a subsidiary of Aussie Broadband?

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