Car Ding on Brand New Car from Car Parked Next to Me

I was at westfields and got a car ding from the backdoor of the maroon car next to me. i can even see a bit of maroon pain on my door and it is fresh as my car is dirty for not washing it for a week. and that ding really shows well from the uniform film of dirt on my car. also if i would follow the door travel of the back door to my car, it lines up perfectly. so i know it is the car that parked next to me. probably their kid just swing the door open and jumping out.
no one was around and i had to leave as my parking time is about to run out.

what do i do in this situation? i got their license plate, make and model and took pictures.
is this just an insurance claim, or don't bother and just get a touch up?
i wouldn't mind really if i had an old used car, but my new car i only had a few months and purchased brand new. so it hurts paying so much for something nice only to have a crappy car next to me hit it. i can tell they are a bad driver, it has scratches on wheels from curbing it from parallel parking, scratches on all 4 corners of the car from cutting to early or too late around bends or other cars, etc… they definitely don't care about their car.

Comments

  • +18

    make their cost of living harder and file that insurance claim

    • +7

      OP is supposed to care about their situation when they clearly don't care about their own? What a dumb comment.

      • what are you even trying to say and how does that relate to my comment?

      • +9

        Do you own the maroon car?

      • So you're saying that OP needs to look no further than @HeWhoKnows for the guilty party?

      • This is very common in car parks so just put up with it or dont park in car parks

        Confirmation bias.

  • claim on your insurance and pay the excess.

    • +3

      The excess may cost more than the repair

      • -2

        They aren't at fault so they don't pay excess. They should make the claim and submit the evidence they have.

        He just needs the photo's and the license plate of the offending vehicle, insurance will follow up the rest. Likely outcome is that the other car is insured and their insurance will pay OP's insurance for the repairs and the offending vehicles owners will pay excess and also have their premiums increased.

        Hopefully that teaches them to be more cautious and not damage other peoples property.

        • +2

          He just needs the photo's and the license plate of the offending vehicle, insurance will follow up the rest.

          I don't think that's the way it works but I've been proven wrong plenty of times in the past.

        • +10

          Thats not how it works if thats the case then everyone will just go to a shopping centre carpark snap some pics of the most beat up car and file an insurance claim saying they dinged you…

    • +1

      Thats what it amounts to.
      basically its OPs cost

      And they will tarnish thier insurnace record at the same time
      Then watch the premium go up the following year.

      Unfortunately such dints are just a fact of life when it comes to parking in shopping centre car parks

      By the way OP…
      In case you havent noticed….
      brand new cars attract other cars to them all the time (like magnets)
      Dont be surprised when you are involved in a traffic accident next

  • +13

    NEVER park a 'new' car in a pokey car park
    .

    • +1

      i always park far away, but the westfields was super packed, so i couldn't avoid anyone.

      • +2

        valet that baby

      • +15

        Ever notice when you do this , you'll always end up with someone beside you !

        • +1

          Exactly, I try to park far away with plenty of free car spaces then when I get back it's always got a car right next to me and like 30 empty car spaces around that they could have parked at where they wouldn't have had any cars near them.

        • +1

          you'll always end up with someone beside you !

          Spot on!
          Herd mentality at its best.

          How about driving well further away to park "alone" and then someone will also "drive well further away" to park just next to you !

          Happens at Ikea once. Patiently drove away to the next empty row of desolated, empty, parking bays (so I can freely and fully open all doors) and she told me: "what is wrong with parking next to you?"

          I guess some drivers need extra assurance that is OK to park "here".
          Herd mentality indeed.

          • +1

            @LFO: Shit , why stop there . Just leave the bloody car in the garage !

        • +1

          I do that on purpose sometimes for a laugh when I see a car parked afar.

      • +3

        Even though i bought one of our car with dents and scratches we still park well away away from people there always people that will park near you.

        I joke to my kids that cars get lonely and their owners like to park them near others even ifbthere isva 100 vacant spaces.

      • -2

        park in the middle of two spots. its the only way. let the poor people with old cars park one to a spot.

    • +1

      We always try to park between two vehicles that cost twice our car., on the principle that they'd be unwilling to scrape their doors. So far so good.

  • +10

    what do i do in this situation?

    Just drive it for few more years till good set of dings, then fix it if needed.

  • -3

    Make the claim, pay excess, move on

    And if you have to park in a car park at a shopping center park in a spot that's in a corner next to a pillar.

    No car is new forever. You can get a scratch or ding driving it off the lot.

    If it means that much to you and it's expensive, get it PPF wrapped.

    But the fact that you said it was dirty means you don't really care that much.

    • +1

      No car is new forever. You can get a scratch or ding driving it off the lot.

      so my car is now a punching bag?

      get it PPF wrapped.

      PPF is a scam in Australia with high labour costs

      But the fact that you said it was dirty means you don't really care that much.

      because it doesn't rain

      • PPF is a scam in Australia with high labour costs

        Don't think you know what a scam is

        so my car is now a punching bag

        Forget to change accounts?

        • -1

          Don't think you know what a scam is

          it's a ripoff, a scam, whatever you want to say

          Forget to change accounts?

          nah im just taking this personally. does it look like we are the same person.

      • +1

        so my car is now a punching bag?

        Gee!!! is that soft and ugly????

        • +1

          birds poop on it, and it’s gets rained on, need to accept that doors will tap your car, maybe even shopping trollies, unfortunately you can’t get a cigarette lighter powered shield to protect your car … car parking sports are usually too small to protect from other cars opening doors fully.

      • +1

        Getting a full car PPF done properly is going to be expensive anywhere, not just in Australia.

    • +3

      i do care, but its suppose to rain tomorrow, so its scheduled to get detailed tomorrow afternoon so its fresh for the week.

      • -1

        Right.

        What car do you have?

        Learn to detail it yourself, you'll save a lot of money.

        Hope you aren't using a car wash detailer

        • +8

          $2k merc b180

          oops forgot to change accounts

      • skip a week or two detailing and use the money saved to pay for the scratch to be fixed.

  • +4

    Can I buy a capital letter please John?

    • +2

      Here are a few: FFS OP

      • +4

        Capitals make sentences. Cheers.

  • +4

    Now it's not a brand new car. Keep it in the garage and don't drive it if you want to keep it brand new. There's the old saying "A ship in a harbor is safe, but that is not what ships are built for".

    • +1

      They parked their ship in Westfields? Wow..

      😜

    • OP saying their car is brand new is an oxymoron.
      It ceased to be as soon they drove it out of the dealership.

      Their dilemma should just be framed as: "My car was dinged at a parking lot by a careless driver, and I don't have complete dashcam footage, just a hunch."

  • I am a novice at this and will leave it to the experts:

    say if you do file a insurance claim, and you have details from the other car Will they waive the excess fee because you are not at fault and have details from the driver at fault?

    if they did waive the excess: is your insurance premium gonna increase next year?

    if they won't waive the excess—- why won't they, would someone mind to explain me what make they don't?

    what make the situation harder is the fact the car is not in motion, so only thing to proof it is CCTV in the mall? Would be simpler if both car is in motion?

    • +1

      they waive excess if you can prove the other person did it and you have the name and address of the offender

      • +1

        say if OP did find the proof (CCTV or what not)

        would insurance gone up next year?

        • it shouldn't. but if you have too many not at fault claims that's another issue.

        • +1

          The insurance will go up no matter what!

          • @superuser: I should add "compare to if there's no claim"

            • @OMGJL: Same answer. Insurance doesn't necessarily go up because you have an accident, but the cost of paying claims is a big part of premiums, so everyone's premium goes up a little in that sense.

        • No it won't, if you are not at fault of an accident your insurance premiums do not not increase because of it and you don't pay excess.

          Also you don't need a persons name and address, you only need the vehicles license plate. The insurance company can get the other info it needs from the car registration.

          If you have CCTV evidence it would make the proof more concrete but even with photo evidence it's not as difficult as people on this post make it out to be to prove fault.

          • +1

            @Dejy: How? The person in the car next to their’s just claims it wasn’t them. That there might’ve been a different car parked there prior to their arrival. You think they are going to do paint tests to confirm who did it?

            We had our new car dinged and we just wrote it off to experience. We weren’t looking to find those responsible. You park in car parks there isn’t enough room to open doors. This happens.

            • -1

              @try2bhelpful: @try2bhelpful They can claim it wasn't them but the OP has photo evidence that it was. It would be extremely unlikely that another car of the same colour, marks and door trajectory that aligns with the damage was there just prior to them parking there.

              To be safe I'd advise to get the shopping centre footage but even if not available I would still submit the claim and let the insurance company investigate fault, if they decide they don't have enough evidence to put fault on the offending vehicle then you can just cancel the claim.

              • +1

                @Dejy: Just saying the other person is likely to deny it so where does that leave the OP? They could claim he got the mark elsewhere and decided to park near a car of the same colour to claim it was them. The odds on the shopping centre have clear footage of a door ding is probably fairly low too. Just waiting for the follow up that the insurance company pinged them for the excess because the other driver denied liability and there was no video evidence to back up the claim.

                If he goes through the insurance company for this, then decides to change insurers in the future, he will have to answer “yes” on the have you claimed on your insurance before. That will increase premiums.

                • +1

                  @try2bhelpful: The other person can deny it if they like and that could be their argument but various factors are pointing towards them and you just need circumstantial evidence. Your insurance company and their insurance company will decide who is at fault if the other party denies the claim, you just provide the evidence which can include photo's, independent eyewitness accounts, physical proof, police reports, etc.

                  This is why you pay insurance, the insurance company deals with it in the backend.

                  Incorrect about the premiums increase, you don't pay extra premiums if you have had no-fault claims only at-fault claims. They typically call these no-claim discounts (NCD) but they are specifically for at-fault claims.

                  I have dealt with a similar situation as OP in the past, I also used to work with a auto repairs shop and dealt with insurers and insurance claims frequently but feel free to tell me your expert advise based on that one time you didn't make a claim cause you thought it would go nowhere.

                  • +1

                    @Dejy: Let the OP make the claim and I would be interested to see the outcome. Just pointing out all the issues. Will be interested to hear what the outcome is and if the OP doesn’t end up with a penalty in the future from the claim. He will still have to say he made a claim if he applies for insurance in the future even if it was no fault found.

                    • @try2bhelpful: You should try go through the quote process and check the premiums based on selecting this option to check for yourself. If they have a option "have you made a claim in the last 5 years" (for example) they would typically have a follow up asking if you were at fault or the question would initially be "have you made an at fault claim in the last 5 years" (for example).

                      Yes the OP should make the claim, they have nothing to lose and even if the insurance company comes back and says they aren't able to lay blame on the offending vehicles owners then he can cancel the claim and he is back to where he is now with a brand new damaged car that he will need to get repaired out of his own pocket. Or he could continue the claim which would be marked as an at-fault claim, pay the excess and have his premiums increased but it likely wouldn't be worth it.

                • @try2bhelpful:

                  The odds on the shopping centre have clear footage of a door ding is probably fairly low too.

                  this i think is true, most car parks are so narrow most doors only open partially, so i would stop the door just before hitting others, it'll be so close you wouldn't see a gap unless you stand in the exact spot. Otherwise it'll look like it might have hit but in reality its got a 2-3cm gap. So I'd love to see anyone with conclusive video of car door dings, especially from shopping centre CCTV.

  • +1

    Call your insurer.

    Most likely the best thing is to just pay yourself, but you may be pleasantly surprised.

  • +5

    Even with all the evidence you have, none of it is actually usable evidence

    • Agree. Unless there is Video footage there is no proof it was done by that car.

      • ianal, so just my wildly uneducated musings…
        TLDR: You don't need a video of an insurable event occurring for the facts and circumstances to be sufficient to determine the substantial nature of what has occurred.

        Regardless, that is not how insurance works. The relevance, nature, merit, strength, and admissability of evidence is how the determination of and recovery of civil liability works, or potentially how prosecution of any criminal matter works (unlikely a matter here). The burden is different between civil & criminal, but I believe circumstantial material is relevant. Certainly for the OPs insurer in determining the nature of this potentially insurable event, and whether there was any contributory fault by the OP.

        Consider any number of scenarios where a negligent or at-fault party obsconds after causing damage, constituting an insurable event, covered by an applicable valid policy. The event and incurred loss is (possibly) insured, whether the insurer can recover that loss by attribution is a separate matter. Most policies also oblige the insured party to cooperate and provide all material which may assist the insurer in those efforts, and typically assigns rights to the insurer.

        Otherwise all those people without a video of the storm blowing the roof off their house, or (an appropriately insured) car parked on the street which has the window smashed. Also how do you think insurance and courts operated at all prior to video?

        • -1

          When the roof blows off your house you don’t sue God. Somebody tried that it didn’t work. There is nothing to stop the person making the claim. The point is it is unlikely, in this scenario, they can pin it on the other person parked next to them. They will, probably, have to cough up the excess and have to admit to a claim when they look at different insurers.

          • +2

            @try2bhelpful: Thanks for the reply, I acknowledge your interest and efforts to helpfully contribute. I like the cat in your avatar, strong presence and discerning outlook. Happy Sunday arvo!

            • @xdpx: No probs. Just pointing out likely outcomes. Not worth it for a ding.

              We had a car run into ours at an intersection and drive off. We had the number plate details. The cops talked to the owners and the owners said the car had been stolen that morning. A few days later the owners found the car around the corner from them. There was nothing the cops could do because they couldn’t prove anything.

              BTW the cat is Esmeralda Weatherwax. Terry Pratchett character who is a witch. We have two of them, the other is Marie Curie. Our first cat was Schrödinger and one of our others was Heisenberg. Got my female physicist.

              • +1

                @try2bhelpful: Hmm, you seem to get into a few incidents which should have resulted in insurance claims but never do. In the other thread you got a car ding in a car park and you didn't pursue it because "their isn't enough room to open doors in car spaces" according to your comments and here your car got hit at an intersection and they drove off but you had their plates. That car was later reported stolen, so this would have been an easy no-fault claim.

                The insurance company would have went off your reports, police reports and photo's you sent of the damage on your car and compared it against the damage of the stolen car that was found.

                Seriously are you making these up or did these actually happen and you never reached out to your insurance company on how to proceed with them?

        • Also how do you think insurance and courts operated at all prior to video?

          Are you suggesting that prior to video all you had to do was claim someone else did it and your insurance will say yeah sure we will fix the damage with no excess any time?

          Whilst what you write is all good, if you’re gonna accuse someone of doing something you surely need evidence, what evidence was use prior to video, can you please share coz I honestly have no idea…

    • Just circumstantial evidence. No CCTV / dashcam footage + complete details of the offending owner / operator of the vehicle.

  • +3

    May be cheaper just to get the ding pulled out and move on

    • +9

      When I enquired about having my ding pulled out it was $200 for 15 minutes. I told her to move on.

      • I was quoted $20 for it to be done by hand with other services. I politely declined, looks like I missed out on a bargain.

      • +3

        Ding pulling pays rent, cheers.

      • +1

        $200? I have a mate who'll do it way more cheap. Full service,works out of his garage, further discount if you supply your own oil.

        • +4

          You’re still talking about the car repair, right?

      • +2

        Was the issue the $200 or 15 minutes being too much time?

        • Probably looking for one hr service? 😉

  • +4

    Unfortunately, this shit happens in car parks. Some people are just inconsiderate, dont care or just jealous. I try park my car away from others and I've been lucky so far.

    If you're planning on making a claim, it might be helpful to try and get surveillance footage from Westfield. This will probably be a process in itself since it may not even capture something so small (but it could show them standing around looking and pointing at what they or their kids have done) and they might cite privacy, etc and only supply it to the police.

  • +3

    Next time instal dash cam front and rear with good parking mode. In case like that you're increasing your chance to have the excess waived (insurance claim) or you file for 'hit and run' or you do both - report for hit and run and you trigger insurance claim at the same time.

  • +1

    ummm, did you actually see them do it? or have footage of them?

  • +1

    The PDR (paintless dent removal ) guys do a virtually undetectable repair provided there is no paint missing.
    Worth doing as the car is new .
    As the car gets older, there will be more dents and stone chips which wont matter as much by then

  • +1

    no one was around
    what do i do in this situation? i got their license plate, make and model and took pictures.

    You can't do anything against the other driver, as it is a hearsay argument. You didn't see them, you can't 100% prove it was them, they can say it wasn't them and honestly its a you vs them in this case. You could even have the wrong car, even if things look to line up.

    is this just an insurance claim, or don't bother and just get a touch up?

    It is an at fault insurance claim.

    Was any paint taken off? If not, drop into a paint less dent repairs and get a quote.

  • +3

    I had a similar thing happen to me but I was sitting in my car parked at a shopping centre carpark when a work ute parked beside me and they swung their door open and banged into my passenger door. It was so hard I could feel the car move and they seemed unfazed but I jumped out and saw the damage and got their details (car rego, phone number and photo of their license). They admitted fault and I let them know I would be going through insurance to get it repaired.

    I made a claim through insurance and told them what occurred and gave the details of the offending car, I called the driver of the other vehicle to let them know the details were submitted so my insurance company will reach out to them soon but then they changed their stance and disputed the claim saying they were not at fault and that the dent must've been from another time.

    I told them they were free to tell the insurance company whatever they like but I would be happy to submit the video from my car (which auto records when it thinks its been in an incident for 30 sec before and after) and also the shopping centre video showing them causing the damage so if they wanted to add the possibility of fraud charges with it then they are welcome to.

    Insurance went through without an issue and they didn't dispute it. I didn't pay anything and damage was repaired.

    • Did you actually get the video from the shopping centre? or just said you did?

      • -2

        Im guessing it was just intimidation, Mick Gatto style.

      • I went back to try get it, just in case they did dispute it and I needed evidence but none of the shopping centre camera's ended up being pointed that way.

        • +2

          So confirmed. It was intimidation. FFS.

          • @Muzeeb: No, not intimidation. How are trying to spin this to where I am the bad guy when someone damaged my car then tried to lie his way out if it?

            I still have the video of the incident on my PC from my cars recorder, the shopping centre just didn't have a video of it because they didn't have a camera recording that specific location.

            • @Dejy: Is bullshitting a better term?

              • @Muzeeb: No, at the time I believed the shopping centre would have had video of it because I assumed they would cover most of their parking areas. But this is not the case, especially if you are further away from the shopping centre entrances it seemed.

            • @Dejy:

              I still have the video of the incident on my PC from my cars recorder

              I'm intrigued now, share?

              • +1

                @cloudy: DM me your email and I'll try send you a copy. Based on the comments here I'm a bit cautious cause it seems to have a lot of derro people who would happily damage your car and not expect you to chase them up for repairs. But if I can confidently remove any identifying geolocation or other identifying info from the video files and cut it down to the incident will email it through.

  • +1

    I just accept shit happens in life and not worry myself with small things like this, I mean after 5 or 10 years its a meaningless ding anyway, it'll be 1 of 10 or 20 dings, so what's the difference?

    I remember a time I dropped my old ipad, left a big dent, but still worked fine. I thought to myself if this happened 5 days after I bought it I'd be sad, but because its 5 years now I'm not sad, but what difference does it make? none, it still worked fine and back in the case I don't even care. Remembering this, I don't care if my new car has a scratch of dent (which is does, I didn't check properly when I took it from the dealer, but matters little to me)

    • Yeah this is the way to live life. Care about the stuff that matters and be as happy as you can. Don’t sweat so much the unlucky stuff

  • I'm not sure (as in I have no idea) whether you have any case at all. Unless you could show it was done deliberately, or was unusually severe - wouldn't a ding like that be called "wear and tear"? It is annoying, but cars in public places are subject to minor, non-functional, damage. Again, I have no idea, but I'd imagine given how easy it is to cause minor damage to a car, vs how expensive it is to fix, I would guess that if push came to shove, a judge may not side with you if you tried sue to get it fixed.

    • It doesn't need to be deliberate, any damage you cause to another person's property you are liable for. In most cases insurance claims are due to accidental damage and not deliberate.

      • Yeah - I wasn’t thinking accidental, more about minor damage being considered wear and tear. After reading your comment I looked at my car insurance and they say nothing about minor damage. Then I looked the costs to fix minor scratches and they were $150-$600, and $1000+ to have a panel resprayed for proper damage. So I guess if you have no excess, evidence for who caused the damage, you may want to make a claim. I’d expect that most people would refuse to pay, so in the end, you’d pay excess and your own insurer would pay. I doubt anyone will be going to court for what is likely to <-$400 accidental damage - but honestly I have no idea.

  • +2

    9/10 scratches and dings on my car are from other ppl, not me.

    a day after i got my car, somebody the back right side as they were trying to get out from behind me.

    new hits from them opening their door

    hits on my front as they reverse into me

    it's really upsetting but I'm not going to fix my car just for someone to hit it again

  • It's super annoying. I always try to park far away and it still happens. Waiting for my doctor colorchip set to arrive so i can fix them and not worry so much about it.

  • +1

    New car with no front + rear dashcam with parking mode?? This + defensive parking will go a long way in keeping your car dent/scratch free. Minor dings and scratches will still occur but you can usually fix them quite easily/cheaply.

  • Has the damage from the other car broken through your paint or just caused a dent? If it hasn't scratched through the top coat get a Paintless dent removal done, there are lots of people around who will do it on site. Generally repairs are around $200 if not too large. Pay for the this, then forget about it.

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