Enjoy 15% off everything*, including sale items. Discover fantastic discounts on designer furniture like beds, sofas, dining sets, and living room furniture essentials. Experience affordable luxury and shop hassle-free from the comfort of your home. Act fast, as this offer ends on 30/6/2024!
Referee receives $60 off $500 Spend. Referrer receives 2000 points
No need to "act fast" then
Members might want to read this from Fair Trading (2021 public warnings) before deciding to buy from this store -
Deluxe Products Pty Ltd trading as Luxo Living
21 December 2021Consumers are warned not to deal with Deluxe Products Pty Ltd (ACN 102 989 097) trading as Luxo Living (Luxo Living).
Luxo Living is a furniture and homewares retailer operating through the website https://www.luxoliving.com.au/ and from retail premises located at 160 Newtown Road, Wetherill Park NSW 2164.
Since 10 January 2020, Fair Trading has received complaints from 200 consumers dealing with Luxo Living. The majority of the complaints appear to be unresolved. Consumer complaints include that goods ordered and paid for are:
- faulty or defective
- not of an acceptable quality
- do not match the description/image published on their website, or
- not supplied.
Anyone who has dealt with Luxo Living and is not satisfied with their interaction is urged to lodge a complaint with Fair Trading online or call 13 32 20.
dealt with this mob before and terrible experience. Took me 4 months of emailing and ACCC lodgements before getting a partial refund.
@mecheapo2014: Same here. ACCC and PayPal and a lot of back and forth to get money back on faulty furniture. Avoid.
neg as above reason
id rather put my money in a microwave and turn it on for 10 minutes
Does money melt or burn up? Curious as to what would happen, but not rich enough to experiment lol
Echoing @WatchNerd ‘s point, around 08 Feb I ordered a couple rugs from here, one in stock and one not- no dramas, happy to wait for the right design as per the pics.
The one in stock didn’t get shipped out either though. Come mid-April, I get an email saying that the expected dispatch date of the order is now 09 June.
Cancelled the whole thing because you know, principle and all lol but seriously.
To their credit, they were happy to offer a refund of the whole amount quite early on….
I tried to claim their warranty and they are not even replying my email.
I ordered a super-king bed through this seller a few months ago. Was actually really happy with the quality of it and the experience overall.
There was a slat missing which I emailed them about and they promptly resolved for me without any fuss.
I was unaware of the issues others had experienced until now - my experience was great FWIW.
All the comments above are concerning. Buyer beware.
Gonna go with fair trading on this one….issue with seller.
Do not go there! Run.
Awful customer service -consider carefully before doing business with this company. This from NSW Fair Trading:
Deluxe Products Pty Ltd trading as Luxo Living
21 December 2021
Consumers are warned not to deal with Deluxe Products Pty Ltd (ACN 102 989 097) trading as Luxo Living (Luxo Living).
Luxo Living is a furniture and homewares retailer operating through the website www.luxoliving.com.au and from retail premises located at 160 Newtown Road, Wetherill Park NSW 2164.
Since 10 January 2020, Fair Trading has received complaints from 200 consumers dealing with Luxo Living. The majority of the complaints appear to be unresolved. Consumer complaints include that goods ordered and paid for are:
faulty or defective
not of an acceptable quality
do not match the description/image published on their website, or
not supplied.
Anyone who has dealt with Luxo Living and is not satisfied with their interaction is urged to lodge a complaint with Fair Trading online or call 13 32 20.
https://cdn11.bigcommerce.com/s-92uy6aodeu/images/stencil/or…
Expires 30/6/42. Is that 1942 or 2042?