This was posted 5 months 4 days ago, and might be an out-dated deal.

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Purchase Any 2 Red Rock Deli Products at Coles (Excl. 50g Packs), Get a $5 Coles eGift Card via Redemption @ Red Rock Deli

3620

Hey Customer,

It’s that time again! Time to Dive into the Deli with another incredible offer:

A choice between a $5 Coles Gift Card (guaranteed) or a chance to win a 5 Star Luxury Escape!

This year, our major prize could take you and a friend to the award winning exquisite qualia resort on Hamilton Island. A private world of sensory perfection surrounded by the natural wonder of the Great Barrier Reef.

To take advantage of this offer, buy any two participating Red Rock Deli® products in one transaction from Coles and enter the competition by 3rd July 2024. You could be rewarded with more than just your favourite flavour!

If you have purchased the two participating Red Rock Deli® products, enter the competition below.

If you choose the guaranteed $5 Gift Card, why not use it on our new Red Rock Deli® Crostini range. Whether you're creating a grazing board for a dinner party, or simply looking for an afternoon snack, dive into a world of irresistible flavours.


*Excludes Red Rock Deli 50g Chips packs. Aus. res. 18+ only. Starts 29/5/24 9am AEST. Ends 3/7/24 11:59pm AEST. Keep receipt(s). Purchase 2 participating Red Rock Deli products in one transaction from any Coles supermarket or Coles online (excluding Coles Express stores and fuel outlets) to qualify for entry. Enter online at redrockdeli.com.au/coles . Limit 1 entry permitted for every 2 x participating Red Rock Deli products purchased in 1 transaction. Max 1 entry per person, phone no. and email address each day. Max 5 entries per person, phone no. and email address in total. Every entrant is entitled to a Minor Prize upon completing a qualifying purchase, but may choose to forfeit their Minor Prize for the chance to win a Major Prize. Major Draw: 3pm AEST, 5/7/24, 51A / 23 Norton St, Leichhardt NSW 2040. Major Prize: 1 x trip for two (2) people to Hamilton Island, QLD for 3 nights (valued at up to AUD$14,600). Major Prize must be taken between 11/10/24 & 1/7/25 (exclusions apply). Minor Prize (guaranteed receipt if you do not select entry into Major Draw): $5 Coles eGift Card. Major Prize winner published at www.redrockdeli.com.au on 12/7/24. Promoter: The Smith's Snackfood Company Pty Limited t/a The Red Rock Deli Chip Company (ABN 31 057 976 940), 553-567 South Road, Regency Park, SA 5020. See redrockdeli.com.au/coles for Terms and Conditions. NSW Authority No. TP/653. Permit No's: ACT TP 24/00629 & SA T24/511.

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closed Comments

      • I have never shopped Online @ Coles. The receipt from there may have detailed description.

        • Edit - Note that fully itemised receipts should not be required.

          All receipts are available in the Coles app provided your flybuys was scanned. (Credit to Love a bargain.) A pleasant surprise to be able to get receipts for offline purchases.

          The app receipts are more detailed, including the individual varieties/flavours (plus a little image for each item). For example:-

          Red Rock Deli Chef Series Crispy Chicken with Garlic & Sweet Soy 150g%*
          2 at $3.00 each

          • @UrMumsOnlyFan: Gow do you see the receipt on Coles app? Can't find it. Thanks.

            • @apple0604: It's not obvious in the app - press "More" in bottom right corner, then "Orders & purchases".

              • @UrMumsOnlyFan: I only have buttons on the bottom, Home, Offers, Activity and Settings. There is no "more" button anywhere. :(

                • @apple0604: You're looking at the flybuys app, not the Coles app :)

                  • @UrMumsOnlyFan: yes, I am looking at Flulybuys app. I don't have Coles app. My bad. Wasn't thinking. Thanks anyway.

                    • +1

                      @apple0604: I never had the Coles app until now. It's a shame (and illogical) that receipts aren't in the flybuys app.

          • -1

            @UrMumsOnlyFan: If rejected do we just provide the receipt from the coles app?

            I noticed promotion end 3rd july?

    • +2

      That's ridiculous. This will be a PR failure for Red stock if they start to deny all claims because Coles receipts don't have itemised details…. considering it's joint Coles promotion

    • +1

      @thriftee : let us know how it went with Coles rep/support?

      • Will do. Have contacted promo directly. In the email there was a link to “contact us”

      • +1

        So it was a mistake. They said my attached image was incorrect and sent me a copy of it. Was the back of some Panadol packet! So random. I don’t have Panadol in my household and I don’t have that pic in my camera roll. I have no idea how that image is what they received with my claim. All good, they said to reply back to email directly with Coles receipt and they’ll validate it that way.

        • +1

          Oh thank God

          Thanks for the update man!

          Hope you get the 5$ rebates!

    • +2

      Bruh how can they even give that as a reason considering coles is the only option to buy? this excuse could have worked if the offer was open to all stores across

    • +3

      only ate 2 packs of chips so far. I am returning the rest if they reject the claim

    • Uh oh. My receipt also says generic 165g chips. Not specific flavours…

    • This is crazy. I checked my receipt and it doesn't show the flavours. I still haven't received an email from them. Will see how things go.
      Did anyone get their e-gift card?

    • +1

      That reason is so incredibly unbelievable that it gives vibes of the infamous Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths … One of the all-time OzBargain classics of how to give money away (eventually) and actually make people hate you 🤣

      Perhaps this promo has a limited budget and did not anticipate so many claimants. It would not be inconceivable for them to experiment with throwing up some hurdles to try to deter a % of people. (B&Js gave it a jolly good shot.)

      But if they are just geninely that incompetent then that is a traumatising reflection on the state of humanity 😂

    • +3

      So many people assuming it's because flavours aren't mentioned after ONE person was rejected for not uploading an itemised receipt. It sounds more like a mistake has been made, or there was something wrong with his image, rather than it being because the receipts aren't specific enough.

    • Oh no, i hop4 thats not the case

      I only bought chips cause with the rebate the cost too good!

  • I've just submitted the same receipt with 4 products to two different claims from Firefox on MacOS. Will see what happens.

  • +1

    Is the submit button working for you guys? Doesn’t seem to be working on Safari or Chrome on iPhone.

    • Not working here either

    • Worked okay - chrome on android

    • +1

      @ilovefullprice EDIT - reduce the file size of your receipt picture to less than 4MB or else clicking submit does nothing (on laptop or android) - managed to get this working after doing that.

      ~~~

      chrome, edge on windows laptop - submit button doesn't do anything.
      will try on the phone, if that doesn't work, returning it all (esp with comments about claims being rejected due to non-itemised receipts, I also have the 10-bag coles recipt that just says "RED ROCK DELI 165GRAM"

      • Can confirm shrinking the file size worked! Thank you

      • Ok great many thanks!

  • +1

    Has the recipe changed? These taste nothing like they used to. Won’t be buying again.

    • Perhaps the change in oil?

      Due to widespread disruption to the supply of sunflower oil, we will be adjusting the oil we use to cook some of our snacks. We will be moving to Australian-grown Canola oil with antioxidants for our Red Rock Deli potato chips, Smith’s Double Crunch potato chips, Sunbites Grain Waves and Crackers, and Australian made Toobs. This will not impact the high quality or great taste our consumers love. For a limited time, some of our snack’s packaging may list sunflower oil on the label when canola oil with antioxidants has been used.

      • Oh, no! Canola oil is terrible.

      • I find there is now a bitter after taste which I'm quite sure is the oil

  • how long does it take to get the gift card?

  • from what everyone is saying Coles receipts just show items but not flavours, mine shows "RED ROCK DELI POTATO 165GRAM" if the promo are going to use this as an excuse to invalidate then that would likely mean everyone. Has anyone received their giftcard given this promo has been running for a while & they state within 5 days

  • Gift cards coming through now, can only be swapped for coles

    • so you have received yours? how long ago did you submit the claim?

      • 7pm on the 19th

        • thanks

        • I'm hoping my rejection was a mistake. I only submitted on Sat 22-Jun. Got the rejection email Mon 24-Jun

    • Got my first one as well (purchase on 19th)

    • Nice! What format does it come in, do you need to validate anything via SMS?

      • +1

        Email

  • +4

    Received my gift card, reciept doesn't specify flavour.

  • Oh man just saw this. Now gotta find my receipt in the recycle bin.

    • Or Coles app, if you scanned your flybuys at time of purchase.

  • Got my first gift card, do I have to set up a Prezzee account to access the gift cards?

  • I'll give it a go and see what happens - Thanks OP

  • Nope, nothing there, did 4 submission. I am in WA

    • +5

      Chill out dude. It's just the end of the weekly specials cycle. They are changing over the price signs for Wednesday.

  • In error for my first submission I put through for the luxury escape. Of course it wasn’t itemised, being a Coles receipt. I was instantly put through for the draw. So unless it is a unique case the rejection sounds like an excuse. Good to see the gift cards starting to come through. I am in WA with 4 submissions but no gift cards have come through yet.

    • +10

      Everyone is clearly going to opt for the instant $5
      Enjoy your holiday

  • +3

    Received an email yesterday saying here is your gift card. But no attachment or link to anything. I emailed them. They replied saying they look in to it. Still no answer.

  • +4

    a total of 5 entries submitted since 19th of June but still no single gift card yet or any comms from the company. have email red rock to get an update

    • Omg this sux

      Do u reckon they can retrac the offer?

  • +3

    It's as if Red Rock has bitten off more than they can chew, what a mess this is… Lol

    • +1

      agreed, this is a Pepsi Co company thought they'd be a bit better organised, no wait the intern is doing the approvals in their spare time. Also haven't received any of mine & past the 5 days they mention for approval

  • I’ve only gotten one $5 gift card out of 4 submissions. Still waiting for others.

    • How much days did u have to wait? Was it over 5 days

      • -1

        My first submission was 19th. Then 20th 24th 25th.

        The gift card I received on the 25th.

        • Thanks

    • -1

      Yep, dried up after the first one. Submitted 20, 21, 22, 23 and 24. Also got the gift card on 25th.

  • submitted on 20 June, still no email.

    • Submitted on 19 June still waiting

  • Obviously lots of claims to manually prices, how tedious, but also if they are having system issues that will delay more processing. Poor form though

      • -1

        How they submit 5 at once?

  • Submitted 21st and 22nd no response so far other than acknowledge I entered.

    • Same

    • Strange i think last time we got the gift cards within 5 days

    • Same

      • But FOMO

        Haha specifically bought because of the gift card

    • +1

      Is it time to boycott Red Rock?

  • anyone who has contacted them got a response? this promo has been going for a while you would have thought they'd get their shit together

  • -1

    Is this https://www.redrockdeliwinatcoles.com.au/ website legitimate one? is it really from Red Roc Deli?
    All confirmation emails coming from [email protected]
    Did Coles promote any of this offers during last 2 weeks?

    • the website is registered to THE SMITH'S SNACKFOOD COMPANY PTY LIMITED which is owned by Pepsi & the contact checks out, not say that's 100% confirmation but I'm reasonably confident it's all legit, not to mention people have received giftcards

  • -1

    Over 5 business days now since I submitted claims 2 to 5 and still only received the one $5 gift card.

  • +8

    It's been 5 business days for me and I haven't received any giftcards or comms after the initial email

  • +25

    Ok, finally I connected with one of the senior Financial members via LinkedIn, through a personal connection as well. This is a 100% legitimate deal and it is a joint promotion event from both Red Rock and Coles. The biggest issue was that they never anticipated the overlap of last week’s Coles Red Rock half-price deal with this gift card promotion period, which significantly impacted their promotion (which I will explain later).

    According to them, let's say their budget for this is X (they didn't inform the amount), but as of Friday afternoon, 28/06/2024, they received claims amounting to 17 times X (17X). They said they are going to honor all the claims, but they don't have enough manpower to process all the claims as it is expected to be over 20 times more than the initial budget. Financially, both Red Rock and Coles agreed on some new funding terms due to this unexpected over-demand.

    There is nothing to worry about on the financial side; the only issue is their manpower, so claims may be delayed for weeks. But definitely, all will be processed. To be honest, he said it is a nightmare since it is very hard to track some duplicate submissions and some of the receipts are not clear enough.

    • +2

      Excuses, its 2024, hire someone to code this process. This isn't the first giveway.

    • +1

      Is sending an email update to people that difficult?

      • yeah you would think … right….

    • +5

      thanks for the update, sounds like the left hand wasn't talking to the right as you would think they'd not do 1/2 price during the promo period. What they should now do is email everyone who has submitted with an update but given the shit show lets see how long it takes to resolve. Certainly not going to lose any sleep over their losses given it's Pepsi & Coles

    • +2

      Classic marketing folk. Basically the same thing happened last promotion, 2x big packets of chips for about net $2.

  • +6

    Got my $5 voucher today, need to swap it to the Coles card then can use in store only

    • When did you submit?

      • on 20/06/2024 - 07:27

    • How to swap to coles card? I havnt received mine yet

    • Are there $5 Coles ones because mine doesn't give any options when trying to swap Coles is greyed out

      • +1

        Prezzee staff had to arrive at work and see they had been sold out. Restocked now

  • +2

    Got my voucher today. Submitted June 20.

  • Did mine on the 23rd, nothing yet, only did 1, my brother did the other, neither of us got it

  • Got mine today. I submitted on June 21.

  • -2

    Got 2 out of 5
    Or 4 out of 10 with partners. Finally

  • +1

    Received the $5 Coles gift card, added to Prezzee wallet.

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