Received an email from Flybuys:
Optus 100/20Mbps NBN for $79 for the first 6 months (normally $99/month - $120 saving over 6 months). plus collect 30,000 points(worth $150 Flybuys Dollars) when you stay connected for 3 months.
Month-to-month plan. $0 start-up fee. Unlimited data.
After accounting for $150 Flybuys dollars, the plan cost is $29/month over 3 months. Don't forget to sign up using Shopback or topcashback for additional cashback.
trying to sign up but it just said my address had no nbn… have been with superloop for the past year or so. is this a sign to stop me? trying using the "cant find your address?" link just shows "SQ is down. Please try again later."
Same here. Moved to new premises and already with More NBN. Went to check with optus and shows no internet is available. Went to chat and it is only offering 25% off mobile plan no info on why is only optus showing no available NBN. Pretty useless !
I've just put through an NBN HFC transfer. Rang Optus and set the transfer date for 1 months time. Hope I get both the TCB cashback and flybuys points. Had an hour long (and painful) call with Optus to set up my account and initiate the order. Hopefully it's all worth it.
Do you know if there is a username and password required for the router? Mines not currently working but they say it's active
Signed up Optus via topcashback.
Called the 1300 number to set connection date to 16 July.
Called Superloop to lodge 30 days notice from 17 July since my invoice date was 18 each month.
Somehow the agent setup today's date i.e 15 June as notice begins date. But when I explained I need to setup 17 June as notice start, they over rode it. Hopefully, there is no stuff-up since I confirmed the next invoice on 18 June is last.
So Do you get Cashback and Flybuys to Gather?
Will wait and watch :-)
Seems you are different that they could "overwrote" connection date for you. Many including myself couldn't get the date changed. They insisted to resubmit the application which, if you not paying attention, the application becomes on phone and no Flybuy points for you.
I signed up online and asked live chat to change date to early august but optus activated today and i was in 2 weeks out of 2 free months from superloop. Optus said they can only cancel now and ask superloop to activate again. I am now out of internet. Unable to get hold of superloop on call or live chat.
muppets at Optus. Why can't they add connection date to rego form?
How long have others waited for their Optus order to track on TopCashback?
Signed up during last deal on 14 March, connected on 15 March, haven't received any points and got the fourth bill now.
I chatted with optus and they asked me to contact flybuys; I chatted with flybuys and they asked me to email. Flybuys is very slow to reply and I just forwarded my fourth bill to them.
I've scheduled a cancellation on 14 July. Hopefully it gets resolved by then
Wow. I wonder if others got their points or are still waiting. Hopefully no issues getting the points for this new offer.
Update: Flybuys finally replied with useful info, they confirmed I am eligible for the points but it's not been 3 months yet (weird as I got connected on 15 March).
I would leave and file an case with the TIO.
You fulfilled your terms
Yeah I still havent received the points, I lodged a complaint now.
@Rodo: I actually lodged complaint last Saturday and Optus just sent a text that night saying they would contact me but no one called me. This morning I emailed flybuys saying i've lodged complaint and two hours later they said they have credited my flybuys account.
Maybe flybuys cares more about complaint than optus
Beware that if you BYO modem, there’s no landline number that you can port - for anyone who needs landline
This is amazing compared to my Superloop of $81 for 50/20 plus you get the points and $90 Shopback its mental !
Did you sign up for Optus NBN with the flybuys offer and if so, did the order track for you through TCB? It has not tracked for me yet and a number of others here too. Maybe tracking might work with Shopback.
Shopback doesn't track. It does say in shopback you won't earn anything if you get flybuys or any other promotion.
Wowsers even better thanks
I understand it worked for you in the past but I pm'ed TA earlier and he said Optus might not pay two publishers (Flybuys and TCB) commission for the same sale. So I guess YMMV
Beware with BYO and wishing forward-dated activation.
They did connect within 48 regardless of me requesting the date in advance, insisting, pressing, warning re. that date and at last being assured that my request about future date was noted and technician will call within 48 hours and that future date for connection activation would be set.
Did ask July 15th as connect date, they did connect on June 16th, without any call from any technician and with no any communication.
Please keep your chat transcript saved and at hand.
That helped on my next “complain” chat when I did quote their assurance from my initial chat as above, so, at last they added $79 waiver to my account.
Same happened with me. Did you disconnected or kept service active with optus ?
Disconected from auBB, connected to Optus and keeping this active.
Thanks, they did same to me and so messaged and got credit applied
Utterly useless bunch of slobs.
Can't people read and pray attending to detail?
Smh
How did you delay the activation? I can't seem to see where to input it at the check out
I think you can't during the order process, will have to contact CS after to set your desired activation date.
I called them to specifically request it.
Is anyone currently using Optus NBN? Can I claim those bonuses if I cancel my current Optus NBN and connect a new one? (with different IDs)
Yes you can claim Flybuys ,
just use partner or room mate id.
anyone know if they provide Static IP? Cheers
My speeds are awful. Before with Leaptel, I was maxing out my 50/20 FTTC connection. Now I'm getting 42/16 most of the time, or as low as 36/16, even at non-peak times. I was able to get 81/19 once yesterday with Optus, so I know my line is capable of higher than 50/20 and the speed change to 100/20 has gone through.
I'll stick it out for the 2/3 months still, and would have been leaving after that either way, but it just highlights how crap Optus are.
I am having a issue where when i put my address in, it changes to my neighbour's address after i select it.
For eg my address is 14A Bolar Ave, but changes to 14 Bolar Ave when i click check address.
Anyone have any tips to go around this issue?
It's to do with the way the home is set up.
If you do 14b, it'll stay as 14b.
So on thier address checker, 14=14a.
Source: I'm in an A household too. 😅
Try it and see what happens.
My situation is different i think, so I am 14A, my neighbour is 14.
I thought you meant in Optus system my neighbour becomes 14A and my property become 14B but nope there were no 14B in the check.
:(
Manual entry is your best bet then.
Or don't go with optus. 😅
Enter your address manually in the "cannot find your address, click here" box
Type Unit A , 14 bolar Ave.
I do same for my place and it's work always.
Omg people.
Just skip all this hassle. Floptus is NOT WORTH IT.
They're crap. Period. Just go with leapy or spinny.
My experience so far 100% dodgy as and will be reporting to the ombudsman.
Signed up a week ago via top cashback with flybuys points offer no tracking so about to submit no tracking claim for $108
Missed call from rep.
Called rep back - rep tried to convert my mobile to Optus and then other products.
Optus set activation date for 7 days later as a “technician” had to come to the property which like others stated does not make any sense. Took day off as tech guy 8-12pm arrival.
Tech guy calls stating he’s out front…. In another state at another location to me.
Phones Optus - Optus said your on byo modem plan but you can’t as you need our Optus modem and you will have to cancel and sign up again. Told em im headed to ombudsman if it’s not connected today.
Currently on hold as I honestly feel they are stalling. Optus in my true opinion has now become a scam
Shame.
Real shame.
Sorry for the loss of your time, effort and energy on this useless corporation.
Seems consistent to most people's experience who are joining with a BYO router. Great way to invalidate cashback and any Flybuys bonuses. They insisted that it would only be possible to activate if they cancelled and created a new order so I told them to just cancel it. To avoid the headache I ended up going to another provider.
Update - stated would be connected 100% on Friday (I knew was bs lol)
Called just now on Monday - yeah still not connected and for a third time being asked to swap my phone service over to Optus.
Worker kept saying hold, there are issues then let me check again, please hold then I can’t hear you I will have to hang up and call you back - no call back.
I’m more writing this for ombudsman case notes and for onlookers lol
Called back - couldn’t help me and said repeatedly there was we an error, is your address differently, so you own the place, alongside constantly stating we have to cancel it and re do it. I pushed back super hard saying do not cancel. At the very end a super visor called me back and flicked the “so easy switch “ and it’s finally connected. This was after constant push back stating ombudsman and do not cancel. Bunch of scum bucket tactics. Next fight will be the cashback and points 😂 iv got my next mitts ready 💥
Need some help here. I'm currently with Swoop and my 6 months are coming up.
Should I disconnect with Swoop once I signed up with this offer? I've read the forum about the cutoff date etc. My billing cycle is on 4th of each month.
Can I do it today? I have got BYO modem as well.
Thank you everyone for their comments. Was going to switch to optus but will give it a miss after all the negative experiences
It's really not worthy to go with Optus.
I gave it a go this afternoon started with ringing Optus sales team. They are in India. The sales guy had bad communication with me and it was not until after an hour that I eventually understood that ordering via phone will not receive the Flybuy points. I called them to order becasue I want to schedule the connection date.
Then I did it again from the website. Eventually order was through, received a follow-up call and confirmation email was received. However, the confirmed connection date is 2 days later than my nominated date. More calls to the Indian support teams and I am still on the line at the moment as they don't seem able to correct the mistake they made. 3 hours on the phone with Optus support teams so far today.
I strongly advise staying away from Optus. Not worth the hassle.
Eventually cancelled the applicaiton. Wasted 3.5+ hours.
As some others reported, they kept trying to upsell with modem and mobile service.
They also repeatedly ask for validating personal information, from initial bot receipient, to the 1st agent and subsequent relayed agents.
The staffs are under trained, not understanding many business basics. e.g., sales staffs don't know their current promotion details, don't understand what's Flybuy credits, don't understand FTTP connection can support more than 1 concurrent service. Upon cancelling the application, no confirmation email even after I demand for it.
I have nearly exact situation like "ITveteran"
Did anyone notice if shopback didn't track properly?
Note its is technically excluded in the terms if you earn flybuys points.
My connect was connected in a few hours. BYO connection via online.
I signed up Sunday night and was connected monday morning.
Connection is FTTP without existing internet connection. They did however use UNI-D 2 thanks to my previous connection with Aussie. I disconnect this connect over 20 days ago. Since Aussie and Optus use the same connection type l didn't need to reconfigure.
Just signed up with Optus NBN leaving Aussie. It stated that the points will be delivered within 3 months.
I am on the fastest plan (1000) with Aussie, will drop down to 780 with Optus.
I don't think I will notice much of a difference but will be nice to get $190 worth of flybuys.
Just cancelled my application to switch to optus. Applied 1 week ago. Was scheduled an nbn technician to visit yesterday even though already have an active HFC nbn connection with leaptel. Nbn and optus confirmed I didn't need a tech to visit and that it would just transfer over. Of course hasn't gone through. Should have learnt from my disaster switch to optus last year that the hassle isn't worth the points. Here's hoping they actually cancel my transfer request.
Trying to configure this for my NBN HFC … Anyone know if there is an username and password required or leave blank?
Currently active but not connecting
Hi All - I was nearly put off this deal by other comments so wanted to share my experience. I just clicked through Cashrewards and search Flybuys on Optus website. Signed up to the ultrafast package. It was made active the next day with no issues and correctly recognising that I was BYO in terms of router.
Only kink was how to adjust router settings as you needed to select 'Automatic IP' in Asus settings which was not made clear anywhere (no login etc required). Long story short - all super smooth - now just need to see if cashback and points come through (they did ask for my FlyBuys number on sign up though)
There is no mention of the flybuys offer on cash rewards?
there’s no direct optus nbn cashback on cashrewards :(
Maybe that’s why it was super fast to set up 😂
Yes - sorry my mistake. It was actually Shopback but doubt i'll get it anyway. Will update if I do!
i was afraid of Optus after reading many review but finally gave it a go after I read your post.
I signed up to Optus on 27/6 around 3pm via the Topcashback instruction (not sure I'll get anything but gave it a try). Immediately received email that my connection day is 29/6 midnight. I woke up now to discover optus has completed it's connection. I just requested cancellation with my existing provider More NBN as I don't think they disconnect me automatically
Nice - I have found the connection really good so far!
Note above that I realised it was actually Shopback I used and not CashRewards. Anyway - hope yours goes well!
Signed up and had a connection date for a Saturday, then on Sunday evening it still wasn’t connected. Got bounced around online chat for two hours before sending a message asking to just cancel the plan because I was fed up with the non-responses.
Went to bed and next morning it was connected with no acknowledgment from the online team.
Works now but will leave as soon as I get my points I can’t be bothered with dealing with their poor customer service.
An update:
I submitted the order 26/6, connection completed 11pm WA time 27/6.
Fast speed, higher ping compared to Aussie but might just be because I checked it during the day.
Happy with the transfer. My Aussie nbn account closed automatically and they also applied a pro rata credit automatically.
Did you get disconnected in between when you switch?
I'm afraid I might be disconnected and get held up for too long before it's connected to Optus.
11pm disconnected
Reconnected to the optus nbn 30-60 min later.
I think they do it at night to avoid disruptions.
You can always use your mobile hotspot if you need Internet during the night
I have seen different offers from Optus depending on the landing page. Shopback does not show this deal. I doubt cashback and Flybuys will be honoured. No harm trying, but IMHO shouldn't get upset if it doesn't work.
unlike TopCashback, ShopBack doesn’t explicitly exclude Flybuys offers, only discounts:
This Cashback deal is not valid together with:
- Other store deals unless otherwise stated
Cashback is not eligible when used in conjunction with staff or student, employee advantage, flybuys, or regional discounts.
Does Optus need 30-day notice when cancelling after the 3rd month to get FB points?
I havent received my points and I'm at the end of 4th month.
Update: got it now after I told them I lodged TIO complaint.
Decided to take a gamble and sign up- have specified delayed connection date till next weekend in "special delivery instructions" so fingers crossed all goes well.
If I were you I would call them and check that they will connect it on the day that you want.
Yep rang them up to push through and confirm activation date. Got Philippines call centre instead of India.
Have tried the same adding it to special delivery instructions as free text but doubt that will be enough.
Which number did you call?
I tried chatting with sales via webchat but they told me my order is temporary and they need to make a new order to set the order start date. I'm sure that will break the cashback (though you could submit a manual claim, it adds another step and probably more delay). They are probably trying to re-make the order so they can take a commission. That requires redoing the ID check which seems ridiculous.
Rang up 1300 929 949 per the final page details. Don't think they're trying to re-make the order but I was also told it needs to be manually processed by staff (I don't have TopCashBack so not getting additional CB for this).
Can confirm ID check is required.
Ok, thanks. Did the same. The call centre rep did say the order was in 'pending' status and so he could adjust it but he had to re-assign it to himself, which I was ok with. He created an account for me, made the start date adjustment and the confirmation of order at that point showed the start date was correct. He ID'd me from a name / DOB point of view; whereas when I was complaining about the ID check from the webchat sales rep he wanted my full ID info (passport number, drivers licence number / card number, expiries etc) so I think we wanted to re-make the order from scratch.
Anyway, seems like it is definitely possible to order fully online then call 1300 929 949 and get the start date delayed until when your current ISP will release you with minimal penalty (assuming no pro-rata refund).
I reckon since all of the details of the order were preserved that the cashback should be honoured. Flybuys is eligible as per the adjusted order confirmation.
Optus is filled with morons. I used to think Optus is pretty average but this time around I've completely changed my mind.
I placed the order online on 30/06/2024 and then their system moved it to the next step for service provision on 02/07/2024. But because it was processed on 02/07/2024 they claimed the EOFY promotional discount has expired and no longer applicable.
All the customer service representatives can see is the 02/07/2024 internal process for NBN service provision but not the original order 30/06/2024.
Every single rep says they have no access to email so I can't forward the confirmation email to them. I have the system confirmation email right in front of me but it's completely meaningless.
Calling them is completely useless, so is the messaging chatbots and messaging experts.
This is in addition in every single contact with their CSRs they ask me about my mobile service and offering me their mobile deals.
Contact the Telecommunications Industry Ombudsman. They will help you deal with.
Thank you. Getting onto it
Take copies of your emails, write a complaint letter, send it to Optus customer relations physical address.
Or, use https://www.optus.com.au/support/feedback-and-complaints/mak…
Exactly what's my experience and I come here to share and warn the community users. Optus customer service team is beyond silly. First they don't listen to your account, then respond illogically and really can drive you nut.
After the initial drama I had to withdrew my application, I lodged it again and was confirmed to connect on 11 July. However there is no "what's next" communication. So, I rang them yesterday afternoon to ask what NDI port they would connect my service, so that I can connect my modem. In fear of their stupidity I purposely reminded the rep the connection time is two days later. The activation team lady said "hold on" to check info and all of a sudden activated my service, rendering my existing service interrupted, screwed up a bit of my business. So, service was activated on 9th July.
Today, I received an email from Optus about the bill. It stats service starts from 8th July! Owing to unable to log on to Optus portal, I use chat with them. I spent 2.5 hours with the rep and her supervisor. They both insisted 8th July is the correct start date, owing their "back up service" (don't know wtf is that) was already running, and kept on diregarding my point that the service was connected on 9th July at most, even if I disregard their activation team's mistake. Well, it's tough, they didn't seem to understand my points. I explained the service start date was wrong, they responed their term is payment in advance. They said on 8th the back end service was already running, I told them on 9th I was still on my previous ISP service. They asked me to recognise their start date and go back to my previous ISP to crawl back the charges for the double billed days! Genius.
Well, a complaint was lodged subsequently to Optus team, not just for the couple of dollars, but for the stupidity of their CS team. Will see how it pans out and decide if proceeding to TIO.
Up to now, I can log on to Optus user portal, but their 2-factor SMS message never gets delivered.
Optus, worst of the worst. Their support team is in India (sorry, not racist. I work with many Indian colleagues and they are smart) for a reason. STAY AWAY FROM THIS COY.
Both Optus and Telstra are famous for been dodgy for promotion.
Anyone signing up for either should ensure they connect before the end of the promotion to avoid any of this out of promotion rubbish.
Also if you want to disconnect just disconnect.
Note l always suggest BYO if you intend to sign up only for the promotion period. I spent hours arguing with both Optus and Telstra about returning equipment via post to there reply paid account. Apprantly Australia Post and both Optus and Telstra have an agreement not to sign on receipt. However customer service will require this. The final scan either get will be arrival at the sorting facility. It's then bulk delivery without scan to their facility.
I don't believe this is intentionally dodgy but rather incompetent business process engineering - in corporate Australia everyone ensures their own area works. But as a request move down the pipeline/workflow, at the handoffs between steps information is lost - and customers endure the suffering through and through - it's an infinite loop hell. The recent push to add more chatbots into the loop is just making it worse.
Many companies used to highlight their call centres are in Australia. I am keenly awaiting for the next iteration when the companies starts advertising their customer service does not use chatbots.
My workplace also recently have projects to incorporate AI chatbots into the customer service area. The project just flash the promised reduced staffing costs, and reduced time to resolution and the executives signs it off. Point being, the metrics are deliberately chosen to make it sound good. Just don't look into bad customer experience and AI chatbots sounds like saviours of our time.
"Anyone signing up for either should ensure they connect before the end of the promotion to avoid any of this out of promotion rubbish."
This is impossible to guarantee - I placed the order on the last day of promotion. As a customer I expect this to be obvious for all the downstream activation/billing processes. How am I suppose to know their downstream processes will pick up a new date? And even if I do, the initial signup and when the next step of the process seems manual - the number of days for that to happen is not a fixed number.
Optus are absolutely useless. Signed up in June, requested activation date for 14 July, and got told they don't do activations on weekends (wtf?), so I said ok do it for the 12th. Today comes and no news on activation. Hopped on to chat and got told my activation date is 14 July, so i said ok, as it suits my original plans. I reconfirmed that it will get activated on the 14th, then this is the response I get: "I have spoken with the NBN team, and they have informed me that since it is Sunday, we will need to manually activate the service. The likelihood of it being activated automatically is very low".
Still on the chat and no clarity on whether or not it will happen. I don't care if they need to manually do it or not, just tell me that it will happen….
And now I have to potentially deal with not getting points as the post above me suggests. The time and effort having to deal with this mob is not worth the points.
wow, that is exactly what happened to me. Plus they do a credit check! Never again going to use Optus.
I would recommend checking your first bill.
I just got mine and Optus applied one of the discounted incorrectly.
My connection went smoothly and my first bill looks correct to me.
Optus is dodgy as. I signed up for the 100/20 plan with the 30,000 Flybuys points after 3 months and $90 cashback from Shopback. Next day I get an email from Optus saying my post paid account application has NOT been approved and it appears they have also carried out a credit check. WTF ..I didn't approve a credit check (thought the application questions they were asking on the application were a bit weird). Why do I need a credit check for a pay as you go service? I went on live chat and was told they can help me process the same 100/20 NBN plan but I won't get the Flybuys points or the cashback. I asked how come I can be processed for the same service that I was just rejected for without explanation but now need a new application. Went around in circles and I finally saw this as a sign of poor service to follow. Signed on to Leaptel which was fast and seamless without having to jump through hoops. Avoid Optus..you have been warned!!