This was posted 6 months 28 days ago, and might be an out-dated deal.

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[VIC] DGTek FTTP 1000/1000 $89/M for 9 Months, 150/150 $59/M for 9 Months & More (Limited Areas, New Customers) @ Pineapple Net

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[VIC] DGTek FTTP 1000/1000 $89/M for 9 Months, 150/150 $59/M for 9 Months & More (Limited Areas, New Customers) @ Pineapple Net
Go to Deal
aka nioh on 25/05/2024 - 23:14 pineapple.net.au (9945 clicks)
Last edited 27/05/2024 - 13:08 by 2 other users
EOFY24

Pineapple Net is a reseller of the DGTek private fibre network, an NBN challenger primarily located in Melbourne, but also with some buildings in New South Wales and Queensland. From https://gizmodo.com.au/2024/05/pineapple-net-internet-plans-…
Which was a great read.

If you're lucky enough to be in the areas they service their plans blow NBN out of the water(I'm not). They sound like the old Aussie broadband before they listed on the ASX (customer service focused).

Also they have a referral service for 1 month free. Help em grow their service so they can expand their reach and topple NBN.

Check your address.

Note: This is not NBN FTTP. DGTek FTTP is only available in very limited areas near Melbourne CBD and some South Eastern suburbs.

Referral Links

Referral: random (11)

Referrer and referee receive 1 month free credit.

Internet Broadband End of Financial Year Sale FTTP

Related Stores

Pineapple Net
Pineapple Net

closed Comments

    • Skitza on 26/05/2024 - 08:41
      +1

      This is 100% true.

    • Sidor on 26/05/2024 - 09:38
      +2

      Unobtainable for 99.99999% OzB members

  • Poor Ass on 26/05/2024 - 08:51
    -2

    Just in time for my 6m churn

    But too bad not available

    • aka nioh on 26/05/2024 - 08:55

      Awww you poor…ass

      • Poor Ass on 26/05/2024 - 12:25

        Ya

        How's your xrp?

    • jackary on 26/05/2024 - 09:10
      +8

      Did you read the post? Or any of the comments? At all?

  • ValouSydney on 26/05/2024 - 09:06
    +1

    Do everyone run a business or are part of torrent private trackers 😂

    • Emphasise on 26/05/2024 - 09:22

      Little of column B but also uploading a lot of photos and footage onto cloud. I ended up visiting my local library to get some work done and they had 150/150 on wifi.

    • vovka on 26/05/2024 - 09:45
      +3

      CCTV, home media server access, video streaming, etc. Don’t have to be torrents to benefit from high upload speeds.

  • sunaus on 26/05/2024 - 09:08
    -1

    good deal, but not available to NBN customer.

  • whatgift on 26/05/2024 - 09:13

    I'm about to switch over to them from Rapid Net (it's a forced transition actually), but been very happy with the Dgtec back end service so far. They are very good at communicating any network issues, and the speeds are solid.

    • retainer on 26/05/2024 - 10:11

      Does one connect with the NBN HFC Supplied Cable modem or how does it work if you are in an HFC NBN area and they are also available?
      Do you need different hardware?

      • Twix on 26/05/2024 - 12:17
        +1

        DGTek install a fibre ONT. You can't use the nbn NTD.

  • Lucille Bluth on 26/05/2024 - 10:17

    DP gave me Subway vibes

  • mlakmlak on 26/05/2024 - 10:57
    -2

    Good prices but this should probably have [VIC] or [Sketchy parts of MELB] in the title
    DGtek map - https://check.dgtek.net/

    • decryption on 26/05/2024 - 13:22
      +7

      Toorak, Hawthorn, Port Melb are sketchy now? hahah

  • ironclad on 26/05/2024 - 11:18
    +3

    Does anyone know what the criteria are for service actually being available when your home is within the DGtek coverage area? My home is well within it according to their coverage checker tool - but Pineapple address checker says not available.

    • bcYield on 26/05/2024 - 11:47

      Where can I find their coverage checker tool? Mostly I see they are working in Southbank and some suburbs in Melbourne.

      Edit: found it above comment.

    • debitbankcharges on 26/05/2024 - 16:02

      same issue here. I suspect it's because I'm still stuck with HFC

      • ironclad on 26/05/2024 - 19:13
        +2

        I don’t think it’s that - my house is FTTP (upgrade from FTTC). Suspect it’ll just be which specific streets they’ve pulled fibre down, or something like that. I emailed them to ask and will post whatever their answer is.

    • nanny0tt on 29/05/2024 - 20:45
      +3

      essentially that means cable is laid in your area but not connect to your building. Same as many buildings in CBD. Yours result most likely says Your "address is within DGtek fibre network.
      Some premisses may need additional work to be completed first." <- note this line.

      When its truly available, you would see
      "Success!
      DGtek High-Speed Internet is available at your address! Register your interest with an authorised DGtek Retail Service Provider.."

  • kogi on 26/05/2024 - 11:25

    Would love this for my office.

    Any chance I would get this in the future if I already have fttp? or fttb?

  • redfox1200 on 26/05/2024 - 11:34

    Thanks now I can afford a house in the area

  • drezy on 26/05/2024 - 12:00
    +1

    damn not in my area :(

  • edgysimmer on 26/05/2024 - 12:14
    +6

    I put my address in hope and was unsuccessful.

    1 gbps synchronous is what the NBN should have been from the start.

    • bcYield on 26/05/2024 - 18:45
      -1

      Idm they up the speed for now.

      Having a big upgrade but still behind other countries. At least a big upgrade over the previous ADSL+

      • edgysimmer on 27/05/2024 - 06:48
        +3

        I feel like using ADSL in 2024 to compare internet speeds is unusual.

        In my opinion, the NBN should have been a utility provider of a fibre network connection to every residence and commercial property and not a reseller of pointless speed tiers.

        NBN could have been great but politics and commercial self-interest gets in the way.

        Don’t get me started on the coaxial network acquisitions and copper cable refurbishment…

        Thanks for coming to my TED talk.

        • bcYield on 27/05/2024 - 08:48
          -2

          Imagine without the NBN, some people might be still with ADSL while the rest could be into 4G home internet era. 5G is not cheap yet.

          Being said NBN is ready to speed up for everyone but they want us to pay more.

          If we don't pay more, we are still at the average of 60 based on this

  • Ryxxi on 26/05/2024 - 13:12
    +1

    dg tek map says am under their coverage but pineapple net says they arent available.

  • tagkaman on 26/05/2024 - 13:22
    +5

    I've been with this mob on the 150/150 since they came into my building ~6 months ago, have had a great time. Pricing is unbelievable, service has been great. Just fyi if you're hoping to host anything on the internet you can't get static IPs with these guys, everything is CGNAT.

    • tmr3 on 27/05/2024 - 11:13
      +2

      I'm with Pineapple on their 1000/1000. Contacted them last night about this as I've been considering using ZeroTier or Tailscale as a bit of a workaround for CGNAT, however:

      Hi <name>,
      Thank you for contacting Technical support.
      Yes, we provide static IP and there will be an additional $9 per monthly charge, if you planning to get a static IP you need to contact our accounts team for it to be processed.

      So static IPv4 addresses are an option if you are so inclined. It's only semi-related, but potentially also worth noting that they do not currently support IPv6.

    • iuselect on 29/05/2024 - 16:45

      no way to disable CGNAT like other providers (leaptel)?

  • Pucpucs on 26/05/2024 - 14:28
    +7

    Just letting you guys know I’ve been with pineapple for the past two or so years now and I sure cannot wait to get away from them. They bought the ISP I was originally with and just wrecked it.

    I’m based in qld. All my traffic now routes to Melbourne and then out to the web. Which impacts speeds and latency a lot in comparison to when it routed to Brisbane or Sydney.

    Their support, whilst they’re good at listening and responding. Based in Aus.
    I work in IT, network, sys admin, security etc etc etc jack of all IT trades master of only some.
    I supported THEM on a Saturday and Sunday in figuring out why their service was down the for the last two weeks.
    Eventually figuring out they had some dumb proxy that they installed that was designed to route specific device traffic through whatever gateway they pointed it to.
    So PlayStation 5 wouldn’t connect online.
    But my iPhone would.
    My iMac wouldn’t connect online, but one of my windows laptops would. Chrome wouldn’t work but Edge would.
    They gave me 1 month free Internet lmao.

    It was deplorable. DGtek actually used to be a solid company with solid staff and contractors. Now not so much. That story was about 6 months ago.
    My most recent outage? Last week, lasted from 1pm till 10am the following day.

    Probably bothers me as I WFH. But far out.
    From slower Internet because of everything routing to Melbourne or the numpties trying to run the place.
    They also upped my plan last month from $50 to $60 for 50/30 mbps

  • mr fox on 26/05/2024 - 15:32

    I'm 100 metres out of their service area. Of course.

  • frazel on 26/05/2024 - 15:40

    Would love 1000/1000 instead of the shitty 50mbps up. How can I run a data centre on 50mbps upload

    • bcYield on 26/05/2024 - 18:37
      +1

      Text files data centre

  • johnnytran on 26/05/2024 - 16:38
    +2

    Colleague has this in his appt. Sometimes his teams video is choppy when WFH, can’t be a good sign

  • bcYield on 26/05/2024 - 19:23

    NBN took a few years to roll out. This without gov support could take a decade to reach your home?

  • freetrial on 27/05/2024 - 10:46
    +1

    I'm in their coverage area, but I got a message for additional works needed. I contacted their support team and they said they need to run fibre from their nearest infrastructure which could cost $5000-10000.

  • tmr3 on 27/05/2024 - 12:18
    +5

    I'm on their 1000/1000 plan, located in Melbourne. Been quite happy with it so far. Bit of a long winded post but hopefully some of the info below is useful to anyone considering signing up.

    Speed

    Obligatory speed test: https://www.speedtest.net/result/16300660759

    I was previously with TPG FTTB on a 100/20 plan which was more like 100/35 real world. After TPG jacked the price, I switched to Pineapple. I'm on the 1000/1000 which at the time was $119/mo for the first 12 months, then $149/mo afterwards. They've since adjusted their ongoing price for the 1000/1000 plan to $119/mo, and informed me by email in April that the new price would be my ongoing price as well.

    I often see download speeds around 110 MB/s (880 Mbps) from e.g. Steam, Battle.net. I just fired up a couple of quick downloads to test, downloading PUBG from Steam settled in around 95 MB/s (760 Mbps). Downloading StarCraft II from Battle.net settled in right around the 105 MB/s to 115 MB/s range (840 to 920 Mbps). I don't really upload massive files so I don't have a great handle on if real world uploads are as fast as they claim.

    Latency

    Latency has typically been better for me than with TPG FTTB. For example:

    • Call of Duty, World of Warcraft, Final Fantasy XIV (Oceanic DC): 25-30ms on TPG, down to 10-15ms on Pineapple
    • Final Fantasy XIV (Japanese DC): 180-190ms on TPG, down to 110-115ms on Pineapple
    • Honkai: Star Rail (Asia server): 280-300ms on TPG, down to 120-125ms on Pineapple

    Again, stressing that I'm in Melbourne. Another commenter on here claimed to be in Queensland and that their connection was being routed via Melbourne which destroyed their latency. YMMV.

    IP addresses

    It appears that they use CGNAT by default, so if you're planning to host multiplayer games or services exposed to the web, you'll need to take the double NAT into account. I tested ZeroTier last night and can confirm it worked to serve as a sort of NAT punch-through between my PC connected via Pineapple, and my phone connected via Telstra. Tailscale should also work similarly but I'm not a network engineer.

    Alternatively, static IPv4 addresses are available for an extra $9 per month. They do not currently support IPv6. I contacted them last night at 8:45 PM to confirm this and they responded at 8:10 AM affirming as such.

    Support

    They've done a pretty good job of notifying about outages. I haven't had any direct communication about unscheduled issues, but they have a network status page that is kept pretty well up to date: https://status.pineapple.net.au/

    Regarding their email support, I was having an issue with high latency to FF14's Oceanic DC when I first signed up to Pineapple; about 120ms rather than the expected 10-15ms. I contacted Pineapple about the issue and after going through the usual stuff ("have you turned it off and back on?"), they went through a troubleshooting process with me and then sent the issue up the line to their upstream carrier (GSL Networks) to diagnose. GSL came back to them saying that NTT (FF14's server host) weren't peering with two of their routers in Sydney, and NTT were claiming that the best advertised route for the connection was via Japan.

    I checked this myself using GSL and NTT's looking glasses and confirmed that, yep, my connection to NTT in Sydney was about 12ms, but NTT were then routing the connection via FF14's Japanese datacentre on the return trip. At this point, Pineapple told me there was nothing more they could do. Throughout, however, they were quick to respond via email (often within a few hours), and called me several times to work through any additional troubleshooting and to also assure that the issue was still being looked at.

    I then submitted the info to FF14's high latency support form, which they don't respond to. However I can confirm that at some point in the months since, Square Enix must have resolved the issue with NTT as I've consistently been getting 12-14ms ping.

    • aka nioh on 27/05/2024 - 12:52

      Thanks for the detailed experience

    • tolchok on 27/05/2024 - 15:11

      Thank you for the detailed post.

      I am hoping that my connection will be ping 1 ms (wtf?) 889/917 Mbps; though will be happy with < 20 ms and >600/>300 Mbps.

      • tolchok on 29/05/2024 - 20:38

        I'm getting between 0 (yes, 0) and 2 ms ping and 840-890/870-905 Mbps internet via ethernet, so am very happy.

  • Flareferno on 27/05/2024 - 23:58

    Could we get a referral pool for this ?
    I want to add my referral code in

    • tolchok on 30/05/2024 - 08:58
      +1

      Second request: mods, can we set up a referral pool? I have a code which I’m itching to share

    • Moderatormoocher on 30/05/2024 - 17:21

      Please request it in this thread with all required information

      • Flareferno on 30/05/2024 - 17:22

        Thanks. I'll make sure to request it.

        Edit just requested it.

        If you guys could create a pool for it that'd be great.

  • billsa on 28/05/2024 - 14:46
    +1

    Oh man, that's so annoying! I'm just a few hundred meters away from where their coverage ends.

  • Crownie on 29/05/2024 - 09:52

    For me, they chose to service the wrong side of the Nepean Highway to where I live.
    Will just stick with TPG 5G home broadband for now but speeds on my 5G wireless connection seem nowhere near the "uncapped 5G speeds" I was getting in 2021.
    So close yet so far away.

  • MOMEHT on 29/05/2024 - 14:31

    I'm currently with TPG, using their supplied HUAWEI HG659 in bridge mode to my ASUS RT-AC88U. Could someone who is with Pineapple NET please confirm that I can use my ASUS modem and ditch the HUAWEI?

    • tolchok on 29/05/2024 - 20:37
      +1

      You wont need a modem, only a router that has both PPPoE and DHCP/Dynamic IP (some buildings connections apparently require the former, some the latter). Google suggests that ASUS RT-AC88U supports both.

      I connected to pineapple today and finally found out what the purpose of the unlabeled ethernet port in lounge room is - it is now attached directly to my Deco X60(s) and allowing me to get between 0 (yes, 0) and 2 ms ping and 840-890/870-905 Mbps internet via ethernet and up to 6 ms ping, 800/268 on wifi (worse from where I am at moment with 14 ms, 550/207 as no X60 close).

      • MOMEHT on 29/05/2024 - 23:16

        Thanks mate! I also have several ethernet ports scattered around my apartment, and I've always been puzzled about what they are for. It'll be great if they are indeed the ones that can be used to connect to the ASUS's WAN port.

        Now the question is how to get rid of TPG without having to deal with their 30 days notice period for service cancellation. Anyone?

  • MyUsernameNotTaken on 29/05/2024 - 18:39

    Any ideas why my address would be within the dgtek coverage but not in the pineapple coverage? Like wouldn't they be the same

    • nanny0tt on 29/05/2024 - 20:47
      +3

      essentially that means cable is laid in your area but not connect to your building. Same as many buildings in CBD. Yours result most likely says
      "Your address is within DGtek fibre network.
      Some premisses may need additional work to be completed first." <- note this line.

      When its truly available, you would see
      "Success!
      DGtek High-Speed Internet is available at your address! Register your interest with an authorised DGtek Retail Service Provider.."

  • RG146 on 30/05/2024 - 11:08

    Damn.

    Sorry, we're not quite there yet.

    Our fibre network is constantly expanding, check back in with us in a couple months to see if we can service you or leave a message and we'll update you as soon as it's available.

  • Mary Poppins on 31/05/2024 - 23:50

    I just wish I understood what all you hi-tech, game-playing, whipper snappers were talking about??? I’m guessing FTTP is better than NBN and sounds like I need to keep checking that availability map 🗺️?

    • aka nioh on 01/06/2024 - 12:10
      +1

      NBN is a brand. Fibre (fttp/fttn/fttc) is the product/tech. As NBN has a near monopoly it dictates the price, hence private owned/runned networks will usually be cheaper to compete. Dgtek is one such private competitor and it's prices blow NBN out of the water.

  • Mary Poppins on 01/06/2024 - 14:17
    +1

    Thanks @aka nioh for taking the time to respond 😊

    • aka nioh on 01/06/2024 - 15:48

      No worries

  • trainblue on 11/06/2024 - 14:35

    VIC winner lotto :)) when its available AU wide sick of useless :D

  • bluechan on 12/06/2024 - 05:59
    +2

    I just had DGtek installed yesterday. It was surprisingly painless. They just ran the fibre through the existing conduit that the NBN was using. Installed a box next to the NBN box. And I'm good to go. I went from paying $110 a month for 100/20Mbps to $69 a month for 250/250Mbps. It's a no brainer.

    • aka nioh on 12/06/2024 - 20:37
      +1

      Congrats, I'm green with envy. still stuck on NBN fibre in NSW

      • masterqur on 15/06/2024 - 15:32
        +1

        I'm in Melbourne but my area does not have dgtek cover. Still paying for nbn 100.

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