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Two Months Free Business nbn with Totalbiz Business Plans (ABN Required) @ Superloop

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Two Months Free Business nbn with Totalbiz Business Plans (ABN Required) @ Superloop
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Wiadro on 08/05/2024 - 16:20 superloop.com (2242 clicks)
Last edited 08/05/2024 - 16:46 by 2 other users

So, Superloop is giving away two months of free NBN through its Totalbiz business plans 100/40 and above.

I signed up a week or so ago, and I used my personal ABN, which had been canceled years ago, and it worked fine.
It did take 4 hours to get connected after my previous connection was canceled.
I have now received a bill for $0.

Also, Superloop needs 30 days written notice to cancel their service, so set a reminder 28 days into the first month to inform them you will be canceling.
If you do that, you should be able to score 2 free months of high speed nbn (1000/50)

Critical information summary

nbn speed tier Ongoing monthly cost
50/20 $85
100/40 $99
250/25 109
1000/50 $119

Referral Links

Referral: random (1188)

Referrer gets 10% off for 6 months.

Internet Broadband nbn

Related Stores

Superloop
Superloop

closed Comments

  • drezy on 08/05/2024 - 16:26
    +14

    "Also, Superloop needs 30 days written notice to cancel their service, so set a reminder 28 days into the first month to inform them you will be canceling." yes this is definitely a good thing to know as i churned over to more from superloop assuming they would auto cancel but i still got charged for an extra month :(

    • ChickenAdobo on 08/05/2024 - 20:52

      Maybe it more isp problem. I churn from Superloop to ABB and my account on superloop doesn’t exist

    • eccaz on 11/05/2024 - 18:06

      Can’t you just inform them of the cancellation date as soon as you’ve signed up? No need to wait 28 days?

  • bobwokeup on 08/05/2024 - 16:34

    New customers only I guess?

  • MS Paint on 08/05/2024 - 16:34
    +3

    Unfortunately, we can’t find your business address.

    To confirm your address, please contact our support team.

    Looks like they're still not doing fixed wireless. Boooo!

    • samxspam on 14/05/2024 - 22:14

      I can’t seem to find my address as well

  • vodamerc on 08/05/2024 - 16:48
    +7

    No high upload plans? Weird for business.

    • noisymime on 08/05/2024 - 17:39
      +2

      Yeah other than the 2 months free I can't see any reason for these plans. They have a static IP, but that's available on the consumer plans for $5 anyway. Given the business plans are generally $15 more per month than the equivalent consumer ($10 with the static IP included), I don't really get the point of them.

      • SmoothCactus on 09/05/2024 - 12:33
        +1

        Service Level Agreements for connectivity uptime guarantees, support within minutes guaranteed, etc

        • noisymime on 09/05/2024 - 13:12

          NBN business doesn't provide uptime SLAs, they only provide rectification and response SLAs. And most entry level business plans (Including these Superloop ones) only use the lowest level of SLA, meaning they still only apply during business hours and are fairly relaxed on the targets (Definitely not response within minutes).

      • ja912son on 09/05/2024 - 12:57

        Do business plans include static IP or does it come at extra cost?

      • coast666 on 20/05/2024 - 18:31

        is static IP matter ?

  • rrrrrrein on 08/05/2024 - 16:51

    any ABN?

    • SES on 23/05/2024 - 05:22

      google :)

  • jaysee-teh on 08/05/2024 - 16:51
    +2

    i am confused , it is month by month contract but when i checked the cancellation fees below, it is stated as below :

    https://www.superloop.com/business/totalbiz

    A cancellation fee will apply if you cancel your Broadband service within 18 months. The Cancellation Fee is calculated as: Remaining months (out of 18 months) x the monthly charge x 30%.

    • rrrrrrein on 08/05/2024 - 16:54

      Where did you find the quote? It is clearly stated in the CIS as "Cancellation Fee You may cancel your service at any time by giving Superloop thirty (30) days’ written notice, including if you do not wish to continue to use the service."

      • jaysee-teh on 08/05/2024 - 17:08

        https://www.superloop.com/business/totalbiz

        towards the end of the bottom page > Terms and conditions > Cancellation Fee

        • bobwokeup on 08/05/2024 - 17:28
          +1

          You may be referring to the free modem for 18 months?

          • stebie on 08/05/2024 - 18:40
            +1

            @bobwokeup: @jaysee-teh is simply quoting what the page stipulates. To see for yourself:

            A cancellation fee will apply if you cancel your Broadband service within 18 months. The Cancellation Fee is calculated as: Remaining months (out of 18 months) x the monthly charge x 30%.

            This 30% is also referenced in their "Full terms and conditions" found in the PDF file linked at the bottom of the same "Terms and conditions" section (link here).

            Cancellation Fee means the monthly access charge payable by the Customer to Superloop multiplied by the number of months (or part of a month) in the unexpired portion of the Minimum Term multiplied by 30%.
            …
            Minimum Term means the period of time for which the Customer has agreed to receive the Service under a Fixed-Term Agreement. The Minimum Term begins on the Service Start Date and runs for the period of time stated on the Application, unless otherwise set out in the Agreement.

            It is possible Superloop had 18-month terms for business plans which they have removed (at least for now) for this offering however the page has not been updated to fully reflect this month-to-month offering. The "Minimum Term" here would be 1 month, not 18 months, so there should not be any expectation to pay out the remaining contract at 30% - just provide your notice and you're golden.

    • Gavonchie on 08/05/2024 - 16:57
      +1

      Under Business they have Business Internet plans / TotalBiz/ SuperBiz. This post is in relation to Business Internet plans.

    • Wiadro on 08/05/2024 - 17:00
      +3

      on the page it also stats "Total upfront cost $0 & Total min. cost $0 plus any pro rata charges for 30-day cancellation notice period." so there's no cancel fee for these no lock in plans

  • Gavonchie on 08/05/2024 - 16:54
    +1

    Ordered. As per the login (using my old login details last used back in 2022) at no stage they asked for ABN. Order in process. Hope all goes well. Connected now.

  • prolow on 08/05/2024 - 17:25
    +2

    Just ordered the 1000/50, I am so over Telstra so lets see how we go!

    • dealmaker on 08/05/2024 - 17:39

      Telstra, good bye from me too, been with them for over 6 years but they couldn't care less when I wanted to leave to a competitive offer.

      • prolow on 08/05/2024 - 17:41
        +3

        Yep, called them last night for a speed boost and they wanted an extra $60 per month to get to 600mbps…

  • subwars on 08/05/2024 - 17:40
    +1

    Just signed up on the phone, already have a residental with them. They've loged a new service and once it's active they'll cancel the residental no cancelation fee.

  • bobwokeup on 08/05/2024 - 17:49
    +1

    Can someone please explain why 100/20 standard plan at $85 isn’t better than the 100/40 $99 biz plan?

    Aside from those that do lots of uploads of course!!

    • gentlekoala5906 on 08/05/2024 - 17:57
      +2

      Maybe better support SLAs

    • Wiadro on 08/05/2024 - 18:21

      Aussie support, I’m getting a faster speed than I was getting before on 1000/50

    • braddsey on 08/05/2024 - 19:27
      +3

      I’m 100% home office, using a virtual PC. I found with 100/20 my virtual PC would lag (very very annoying).
      Switched to 100/40 and issue never repeated. The extra upload speed resolved the issue for me.
      I’m with Exetel, who are Superloop…

      • Agret on 15/05/2024 - 11:19

        What cloud host are you using for the virtual PC?

        • braddsey on 21/05/2024 - 23:27

          Company provided, but we're using Windows365 Cloud PC.
          Previous used Amazon Workspaces. w365 is miles better the AWS in my experience, though it could be because the virtual PC spec we were using at AWS.

          We do a lot of MS Teams meetings. AWS was very limited in this regard. w365 is almost like using a regular PC - only annoying thing is the (profanity) stupid massive connection bar that always gets in the way.

  • gentlekoala5906 on 08/05/2024 - 17:56
    +10

    I wish we could get 1000/1000 symmetrical plans 😭

  • dins on 08/05/2024 - 18:50

    Cheers OP! 🍺

  • choister on 08/05/2024 - 20:22

    Can you set the start date to be 3 weeks away? My ABB cycle has 24 days left.

    • subwars on 08/05/2024 - 20:27
      +1

      they'll pro rata anyway.

  • Kosmo-Kramer on 08/05/2024 - 20:31

    Total 0$ at cart but when do checkout on both CBA and Revolt it ask for 99$

  • desty on 08/05/2024 - 20:36

    Which months are free? Is it the first two in a row?

    • SES on 23/05/2024 - 05:19

      yeah

  • Zapwap on 08/05/2024 - 20:51

    Can't click through the checkout button. It does nothing after clicking. Tried multiple browsers, incognito but no luck.

  • spiderbite88 on 08/05/2024 - 21:05

    Damn you opticomm shakes fist

  • Kosmo-Kramer on 08/05/2024 - 21:11
    +1

    Guys my CBA netcode says authrise 99$. Wants to make sure they are not gonna deduct it. Is it ok to proceed or it shouldn’t ask for it. Upfront on site is 0$. Confused a little. Help me out. Thanks

    *Update: Not deducted

  • moleski on 09/05/2024 - 07:54

    Did this last night, had no issues. Used a debit card with $50 or so in it so won't get overcharged, no attempt at a charge happened though. Was able to use a ozbargain referral at checkout and schedule for next week

    • SES on 12/05/2024 - 00:15

      What exactly does adding a ref code do? Apart from Referrer gets 10% off for 6 months. which I'm happy to do. does the referee get any benift cheers

  • Jeeyang on 09/05/2024 - 10:12

    For cancellation, do I just send them an email?

  • Jeeyang on 09/05/2024 - 10:36

    I have just ordered. The email confirmation does not contain the connection date. I chose a day in June.

    • SES on 23/05/2024 - 05:19

      Did you get a call or login to their app that will show your activation date.

  • wildstone on 09/05/2024 - 10:57

    Apparently there is a credit check?

    • SES on 23/05/2024 - 15:02

      yes there is and if you fail nobody will contact you at all. see my other comment today.

      You will need to call their Accounts team to have sorted it which itself could be a few days plus weekend no nbn activation.

  • Jeeyang on 09/05/2024 - 11:04

    They decided my application because my ABN is cancelled.

    • Wiadro on 09/05/2024 - 11:06

      maybe they checking now after this post

      • simplerick on 09/05/2024 - 11:48

        I had an assumption they might be wise to this feed. For all we know there are Superloop employees who use Ozbargain too, would not be surprised

        Oh well, congrats to those who got in early, good luck to see if your 2 months remains active.

        • SES on 13/05/2024 - 18:56

          Superlooop rep just called if I needed any assistance prior to my activation date of 26/05 no mention of ABN at all which was valid but tots different name and company. So as long as one provide a valid/active ABN - no matter the name - it's gonna go thru, this is for 1000/50 - in case this helps anyone out, cheers

    • Jeeyang on 09/05/2024 - 13:05
      +1

      typo: declined

    • SES on 13/05/2024 - 15:19

      "My"ABN is active but it's not in my name lol, looks like I'm gonna be rejected too haha

      • ja912son on 13/05/2024 - 15:28
        +1

        You should be fine. The superloop account is in my name, but I use my wife's ABN. It got activated today, without any issue.

        • SES on 13/05/2024 - 18:55

          yeah you're 100% correct, Superlooop rep just called if I needed any assistance prior to my activation date of 26/05 no mention of ABN at all which was valid but different name. So as long as one provide a valid/active ABN - no matter the name - it's gonna go thru, this is for 1000/50 - in case this helps anyone out, cheers

  • ja912son on 09/05/2024 - 14:22

    Thanks OP. Signed up for 1000/50 to be activated on a future date.

    Can confirm that $119 is required to authorise on Revolut to get through the payment, but nothing is deducted.

    • Sparky on 09/05/2024 - 14:34

      can you delay install by 30 days? I'll be cancelling my Exetel service which needs the 30 day notice.

    • Zapwap on 09/05/2024 - 14:46

      Did it ask for an ABN?

      • ja912son on 09/05/2024 - 16:03

        Yes, it did ask for ABN and name of the business. My activation date is next week so I don't know why 30days can be done or not.

    • SES on 23/05/2024 - 05:17

      Why use Revolut ? any benefit? yeah they do an auth check to ensure card is valid and so long as the account is in positive, mine had like .90c lol - was testing - it all went thru - and like you sais nothing deducted.

  • Gavonchie on 11/05/2024 - 13:50

    Those who were not asked ABN during the signup/ set up on portal are most likely on home plan 1000/50. super loop is getting in touch to seek ABN and other required details to set up business account (at least in my case). Note otherwise will not be able to avail 2 months free thing.

    • SES on 12/05/2024 - 00:20

      Don't see an option/plan for residential 1000/50? Am I missing somthing?

  • Minhhr on 12/05/2024 - 00:50

    Anyone started getting constant dropouts recently?

  • firestormx on 13/05/2024 - 10:23

    Was anyone else asked for the router delivery address when signing up? I did not select a free router, but the sign up form still asks for a delivery address.

    • 76F on 13/05/2024 - 11:10
      +1

      Same. My service has been activated now, and no router has been sent.

      • SES on 13/05/2024 - 11:22

        Same, did they grill you over your ABN at atll? some posters have reported they started checking ABN info and your application might get rejected. I scheduled mine for the end of the month and no news apart from the initial receipt email with no proposed connection date.

        • 76F on 13/05/2024 - 13:02
          +1

          Nah, maybe because my ABN is active? I just got an email on the scheduled activation date once my service was active. No comms in between.

          • SES on 13/05/2024 - 15:20

            @76F: Do you also have a business registered against your ABN? Cheers

            • 76F on 13/05/2024 - 17:41
              +1

              @SES: My business doesn't require a registered business name.

              • SES on 13/05/2024 - 18:52
                +1

                @76F: All good, Superlooop rep just called if I needed any assistance prior to my activation date of 26/05 no mention of ABN at all. So as long as one provide a valid/active ABN - no matter the name - it's gonna go thru, this is for 1000/50 - in case this helps anyone out, cheers

  • jelicano on 13/05/2024 - 16:25
    +1

    my application got declined, reason is ABN cancelled. I guess they do check.

    • SES on 13/05/2024 - 17:51

      Maybe retry with a valid ABN even though it's under your "partners" name or whatever and whatever company. Reason I say this I just had a call from a superloop rep just to see if I needed any assistance prior to my activation date of 26/05/24. No mention of ABN at all. Hope it helps someone cheers

  • Gigi19 on 16/05/2024 - 02:51

    “FREE Plug & Play modem or router
    FREE Amazon eero 6+ Wi-Fi router or ZTE H1600 router/modem so you can make the most of your business internet plan (if you stay connected for 18 months).”

    Does this mean I need to be locked in if I don’t have a modem?

    • SES on 23/05/2024 - 05:13

      yeah or gotta pay for the hardware or something … check the T&C's - or just go BYOD. that's what i did.

      • Gigi19 on 23/05/2024 - 14:46

        Thanks @SES

        • SES on 23/05/2024 - 14:53
          +1

          Also use a CC when signing up - read below , I just got told ""CREDIT CHECK STATUS FAILED"" lol when I proactively checked with them if things were cool for activation 26th? like no comms at all, their rep did call when I initially signed up but no mention of it, now I gotta call their Accounts team to sort it out. nothing in email, or online account or in the app. had i not contacted I would have been fcked for days, read the horros below:

          https://forums.whirlpool.net.au/archive/96yzqkw7

          My current ISP is already to retain me so I might as well cut a deal with them. They CS is betterrrrrrr

  • fenkster on 23/05/2024 - 13:30
    +1

    Isn't the free amazon eero 6+ modem a bargain in itself?
    They list $145 value but on amazon, its going for $250? (https://amzn.asia/d/aBzp7z6). Am I missing something?

    About Free eero 6+
    The offer of a Free eero 6+ Wi-Fi router with eero Secure is only available to Superloop nbn customers and only applies to the purchase of the first router per service. Your service must be connected via FTTP, FTTC or HFC technology and your service must remain active for 18 months. Should you cancel your service before 18 months you will be charged a once off router clawback fee of $8/mth inc. GST times the number of months you fall short of your 18-month commitment. See Terms & Conditions here.

    Considering that the clawback fee is $8/mnth, 18 months lock in - 2 months free usage = 16 months x $8 = 128$

    Thats $128 for a $250 modem?

  • SES on 23/05/2024 - 14:56
    +1

    PSA - for those you have scheduled their activation in future, please check with their chat that your order is not """CREDIT CHECK STATUS FAILED"" status, you wont get any comms or anything on line account or in the app, their rep did call when I initially signed up but no mention of it, now I gotta call their Accounts team to sort it out. nothing in email, or online account or in the app. had i not contacted I would have been fcked for days, read the horros below:

    https://forums.whirlpool.net.au/archive/96yzqkw7

    My current ISP is already to retain me so I might as well cut a deal with them. They CS is betterrrrrrr

    "This needs to be sorted out with our accounts team on 1800 57 87 37 in order to activate the service"

  • itsfree on 24/05/2024 - 17:12
    +1

    Wow – churning over from Tangerine was super easy and painless. Took 1 business day and I didn't even have to change my modem settings.

  • aztecian on 25/05/2024 - 12:58

    I signed up and was charged $119 on the highest plan on my credit card, depsite the sign-up page showing "$0/mth for the first 2 months then $119/mth ongoing" anyone knows if we can get this back soon?

    • Water Bearer on 26/05/2024 - 05:08

      Did you definitely get charged? On the final sign up page it will say the normal monthly amount $99/$119 etc. to be charged on your card. Even though the actual cost is $0 for the first two months.

      When you check your bank account straight after, it should have a charge of $0.00. May even disappear from your transactions after a couple days.

  • timw999 on 02/06/2024 - 08:42

    I thought I would chime in with my experience, there seems to be a few people that have run into issues.
    I've just receive confirmation of activated service on HFC 1000/50, which was just under 40min from initial sign up.
    I used an active ABN which is under my name, no call received from anyone, signed up on a Sunday so not even a business day.
    Also I haven't got a charge on my credit card, just a pending authorisation for $0.
    Fingers crossed some others have an easier time like this was for me!

  • Wiadro on 02/06/2024 - 09:06

    So I’ve already organised cancellation. It’s actually moving to a consumer plan for $99 which I’ll run for 2 months and cancel and move to leap tel. Then run that for a few months and port back for 2 months free again

    • ja912son on 02/06/2024 - 09:38

      What's the process of cancellation?
      TA

      • Wiadro on 02/06/2024 - 10:37

        called up and explained i do not want to pay $119 a month and want to cancel, they offered to move to a consumer plan for $99, I said no worries and told them to start the new plan 5 days before the expiry of the 2nd month

  • kampret on 02/06/2024 - 19:27

    I'm keen to sign up for their plan, but how to ensure that my current NBN service with More will not be canceled by them?

  • mitt on 11/06/2024 - 10:22
    +2

    I called up & asked to cancel in 30 days. Guy on the phone said because I am in the promo period cancellation is immediate, but if I call up with less than 30 days on the cycle its no longer immediate & I get charged pro-rata into the next month.

    So the 30 days only applies when it will compel you to spend more apparently. Sneaky.

    • truetypezk on 11/06/2024 - 17:18

      So either 30 days for free or 90 days at the price of 30? At least they do pro rata so you dont have to be too exact on the dates.

      • mitt on 11/06/2024 - 17:31

        Yeah but thats not in writing. The pro-rata bit could be bait to try & get me to stay on long enough to hit for the full month. All the sales tactics came out the moment I said I wanted to cancel.

    • ja912son on 13/06/2024 - 09:30
      +1

      Called to give 30days notice for cancellation. First, offered $9 off per month. Then gave me the same BS saying cancellation would be immediate as I'm in a promo period.

      Told him unless he could show me that in the T&C's, I'm giving the 30days notice per the T&C's. He put me on hold for a while and finally provided the confirmation of cancellation date.

      • jaysee-teh on 13/06/2024 - 09:45

        so did you call up to request a future-dated cancellation date ?
        and the request can be fulfilled ?

        • ja912son on 13/06/2024 - 11:36
          +2

          Yes, I did and request was fullfilled. I just received the email from them confirming that:

          The details of your cancellation request are as follows:
          Cancellation request received by Superloop: 13 June 2024
          Date your service will be cancelled: 2024-07-12
          Change your Last billing day of your monthly access charge: 2024-07-12

  • eccaz on 13/06/2024 - 12:49
    +3

    I just called up and asked to cancel in 30 days and didn't even have to argue the immediate cancellation v 30 days.

    Have received the same confirmation email as above.

    Total call duration was 16 mins.

  • Thiefsie on 13/06/2024 - 13:04
    +1

    Just ordered and can confirm even with going the the CC checks via the bank (SMS 2FA), no payment was made.
    I don't have immediate connection so will wait to cancel in a month or so's time.

  • GDayStraya on 13/06/2024 - 13:28

    What if we use revoult and they payment doesn't get through???
    Do we still need to worry about the 30 days cancellation notice period???

    Are there any chance that they might transfer the outstanding payment to the new provider???

  • braddsey on 13/06/2024 - 14:33

    I just signed up to Superloop via Cashrewards for 100/40.
    Monthly cost (first 6 months) $75, Cashback: $85.
    Total for first 6 months: $365, then ongoing $89/month (which may step up to $95/month - Superloop have price increase listed).

    Compared to $396 for the first 6 months, then $99/month with this deal.

    Incidentally, I am currently with Exetel (same company as Superloop). They cancelled to the end of the current billing period (29 June) with no issues. Superloop start date 28 June.

    (I'm not interested in signing up and cancelling after 2 months and churning endlessly… life is too short).

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