PureVPN: 130% Cashback for New PureVPN Customers Only @ ShopBack

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• 

  linkindan on 04/05/2024 - 12:25

  +10

  Cashback didn’t track
  ShopBack blamed PureVPN
  PureVPN blamed ShopBack
  Had complete record of the transaction, confirmed I clicked through ShopBack and placed the order with minutes of that
  Neither support team would help, eventually ignoring messages and emails

  • 

    xrailgun on 04/05/2024 - 12:26

    are you still within 31 days for purevpn's refund? I'm guessing not since shopback takes forever to follow up on missing cashback claims?

    • 

      linkindan on 04/05/2024 - 12:29

      +5

      Was well outside 31 days by the time ShopBack did anything, rep on here was useless before the 31 days too

      • 

        xrailgun on 04/05/2024 - 12:35

        RIP. Maybe a chargeback's your last resort, but good lesson for everyone else here.

        Don't count on Shopback to track, especially for upsized cashback events. Use the refund window where possible.

      • 

        li1123k on 04/05/2024 - 12:51

        +4

        Same experience with Apple upsized shopback, lodged query for missing shopback issue in 2days and customer service claimed they can see me placing order on their end. Then I thought all good (I also have the screenshot of placing order within their IOS app), let the 14 days return passed. Then 1-2 months later, it got declined. Shopback and @gotyourback just blamed the Apple suddenly updating their system and not honouring it? What a coincidence?!
        Then why you shopback still partner with Apple for upsized shopback?
        I reckon we should now open an discussion post for people to discuss the shopback’a low-ball marketing

  • 

    BatmanAU on 04/05/2024 - 13:38

    +3

    Thanks for the heads up, I was about to pull the trigger on this, not anymore!

    • 

      linkindan on 04/05/2024 - 13:41

      +1

      Happy to help

      I’ve commented on these “deals” a few times since my experience, and have noticed fewer and fewer negs on each subsequent post - so it’s been a growing issue for people

    • 

      Borg on 04/05/2024 - 13:49

      +1

      You could still purchase and if it fails to track within a few weeks then just use their "31-Day Money-Back Guarantee" for a refund. It's the same with CR etc.

      • 

        BatmanAU on 04/05/2024 - 14:40

        To be honest, if companies play games with people, they don’t get a second thought from me

  • 

    M00Cow on 04/05/2024 - 13:56

    Mine tracked last time $207 for $172

    use the App & turn off adblockers.

    • 

      linkindan on 04/05/2024 - 13:59

      I have an automation set to disable the adblocker when I open ShopBack

      • 

        M00Cow on 04/05/2024 - 14:05

        did u use the app?

        • 

          linkindan on 04/05/2024 - 14:06

          @M00Cow: Yes

          • 

            M00Cow on 04/05/2024 - 14:10

            @linkindan: did it even track? I've only had issues with all 3 cashback sites when they don't track (in which case I try to cancel). But they are a gamble so good to point out the risk, but it seems to work for most people most of the time.

• 

  xrailgun on 04/05/2024 - 12:27

  Preferable to nordvpn as purevpn's android app doesn't stick to mobile data in the background after you connect to wifi.

• 

  slimsnorlax on 04/05/2024 - 15:27

  +2

  I recently received a phishing email from my ShopBack registered email address([email protected]), it's either ShopBack sold my email or they had a breach.

  • 

    dsesaz on 04/05/2024 - 18:28

    It's more likely your "[email protected]" had been leaked or sold. Anyone can add any suffix to "my_email" and get emails delivered to your inbox. Gmail alias is useless in the context of protecting your email address, because your main address is always explicitly displayed. It just helps you remember, sort and filter emails. Use randomly generated email address instead (I recommend iCloud+. Some people prefer Proton)

    • 

      slimsnorlax on 04/05/2024 - 19:01

      +1

      You miss my point. The phishing email was sent to [email protected], which only been used in ShopBack. That's how i know ShopBack sold/leaked it.

      • 

        dsesaz on 04/05/2024 - 19:24

        “Anyone can add any suffix to ‘my_email’ and get emails delivered to your inbox”. The person sending the phishing email might add a "+shopback" suffix to all target email addresses (hoping to convince the recipient that it's from ShopBack).
        Though there's still a chance that ShopBack (or their employee) did sell those data.

        • 

          slimsnorlax on 04/05/2024 - 19:31

          @dsesaz: well, thanks for the hint, and just I just checked it on https://haveibeenpwned.com:

          ShopBack: In September 2020, the cashback reward program ShopBack suffered a data breach. The incident exposed over 20 million unique email addresses along with names, phone numbers, country of residence and passwords stored as salted SHA-1 hashes. The data was provided to HIBP by dehashed.com.

          And shopback deleted the link….

• 

  AssociatedJahaz777 @ purevpn on 04/05/2024 - 17:42

  -2

  Customers who have issues where their purchase has not been tracked, be advised to open at ticket at Shopback's end so they can send us the required details against your order for us to verify and release.

  • 

    Hornpub on 05/05/2024 - 01:04

    did you just not read what he typed?

• 

  dealmaker on 04/05/2024 - 17:43

  for those struggling to get the cashback, were you using a vpn to sign up to the vpn? maybe that affects it?

• 

  Oztx on 04/05/2024 - 22:43

  Thanks OP, I sub'd and got tracking within 4 hours.