This was posted 7 months 18 days ago, and might be an out-dated deal.

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$40 Cashback on $25 Optus Flex Plus 80GB 28-Day Prepaid SIM Starter Pack (Was $55, $15 Profit after Cashback) @ Cashrewards

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$40 Cashback on $25 Optus Flex Plus 80GB 28-Day Prepaid SIM Starter Pack (Was $55, $15 Profit after Cashback) @ Cashrewards
Go to Deal
BargainsGrabber on 30/04/2024 - 19:24 cashrewards.com.au (2618 clicks)
Last edited 30/04/2024 - 20:12 by 1 other user

Credit to Neoika for spotting this

Cashback is ineligible on the following:

  • Purchases made through the My Optus App.
  • Purchase of gift cards or use of gift cards for full or partial payment.
  • Purchases using coupon codes not listed on Cashrewards.
  • Items that are cancelled, returned, exchanged or refunded.
  • GST, other taxes and delivery fees.
  • Fraudulent transactions.
  • Purchases using any type of discount which lowers price advertised on the Merchant site, including but not limited to employee discounts, student discounts and price-matching.

Here’s a screenshot if Cashrewards refuse to honour it

Referral Links

Referral: random (3855)

$10 for referee and $10 for referrer, after referee makes $20 purchase within 14 days.

Mobile Cashback eSIM Optus Prepaid Mobile Plan SIM Card

Related Stores

Cashrewards
Cashrewards
Third-Party
Optus
Optus

closed Comments

      • attalisie on 10/05/2024 - 07:59
        +1

        Agreed, especially after the lyca mobile being rejected yesterday through sb

    • Dealking on 13/05/2024 - 12:55

      Thanks for the number mate! Called and cancelled my order.
      CR has been a bit disappointing in the recent times - I lodged a missing cashback claim and got the same reply asking if it was the first ever optus purchase. I do not currently have any optus services, but the words "first ever" were a bit concerning, so decided to cancel instead.

      • Iluvfreebies on 13/05/2024 - 14:46

        I called this number and they told me they will call me after 3 days to cancel. Did they cancel right away for you.

        • Dealking on 13/05/2024 - 15:17

          Yes, they cancelled right away and was told the refund will be processed to same form of payment within 5-7 business days. Try calling again, may be you just got a bad agent.

    • Obs on 16/05/2024 - 12:41
      +1

      Just an update to confirm optus, as promised has refunded the money back into my card. Took them 5 days. I just remembered to check today.

  • turk182 on 08/05/2024 - 19:37
    +1

    Submitted my claim this morning at 530am. Silent so far and nothing added to my account

    • SuperLate on 08/05/2024 - 22:15

      Did you check your email ?

      • turk182 on 09/05/2024 - 09:52
        +1

        Yeh just got the standard "received your enquiry" email but nothing else

        • SuperLate on 09/05/2024 - 22:48

          There should be an email like this may be in spam folder.

          • eastmeetswests on 10/05/2024 - 07:59

            @SuperLate: I didn't receive any email either.

            Submitted my claim about 8am in the 8th as well. Really disappointing from cashrewards so far

          • turk182 on 10/05/2024 - 09:39

            @SuperLate: Finally got the email at 8:17am this morning

  • Sidor on 09/05/2024 - 07:47

    Having problem submitting a Claim. When select screenshot of the order the app is kicking me back to Click History and does not allow to Submit.

    Edit: did work Ok through the CR website.

  • BargainsGrabber on 09/05/2024 - 09:07

    Cashrewards manually added $40

    • Iluvfreebies on 09/05/2024 - 09:10
      +1

      Me too. That does not mean it will be approved. Optus has to confirm the transaction. not sure why I am having a bad feeling about this.

      • BargainsGrabber on 09/05/2024 - 09:25
        +1

        Cashback is issued by Cashrewards, not Optus.

        Should be safe if it has landed on the tracked list

        • Iluvfreebies on 09/05/2024 - 10:23
          +1

          Thanks, I had cashback rejected before, reason being the store did not confirm the transaction is valid. When I showed them proof, they manually approved under goodwill

  • kampret on 09/05/2024 - 10:13

    Mine got sent to a nearest post office. Missus went there to collect on my behalf but got rejected. Other parcels usually did not have any problem.

  • atymic on 09/05/2024 - 13:43

    Also got asked about the postpaid, which I haven't had before. This one a bit sus for sure.

  • Jasminelily on 09/05/2024 - 21:56

    I am the existing customer of Amaysim. During the purchase process, I was required to fill in my existing email address. Amaysim sent me a verification email. I used my mobile phone to complete this verification. I ended up having 3 click history within 5 minutes, (11.32, 11:36: 11:37). I remember I never log in and log out. I suspect my transaction could not be tracked properly. Is there anyone got the same issue? Even Cashreward manually add the cashback $40, there is still a great chance my transaction would be rejected.

    What is Cashreward cashback guarantee?

  • Jasminelily on 09/05/2024 - 22:09

    Sorry I mixed up Optus and Amaysim deal.

    I am a new customer of Optus. During the purchase process I keep clicking and trying to 'force' the purchase. I ended up having 3 click history within 5 minutes, (11.32, 11:36: 11:37). I never log in and log out Optus website.

    • SuperLate on 09/05/2024 - 22:45

      It should be alright. I got 5 clicks and purchase went through only on the last click due to Optus internal errors.

      • Sidor on 10/05/2024 - 07:49

        I got 3 clicks recorded but no cashback amount confirmed

  • sicaboy on 11/05/2024 - 13:16
    +5

    I won’t trust Optus again. neither cashrewards.

  • sicaboy on 11/05/2024 - 13:28
    +6

    If you want to refund the sim, don’t try Optus online chat. I chatted with them for > 30 minutes, they asked for my personal information, verified my mobile number via SMS code, asked about my current mobile provider and plan, how much I spent each month for my plan, transferred me to another department, confirmed order info, confirmed how much I paid and they told me, THEY DO NOT HAVE ACCESS TO HELP, PLEASE CALL 1800 555 002

    • gbinitt on 13/05/2024 - 10:52

      They're the worst. On multiple chats at once. I was referred to by customer's name, and have spent 30 mins waiting for each reply.

  • 0FoxGiven on 13/05/2024 - 07:58

    After submitting a claim last week, a cashrewards rep finally emailed me today asking if it was the first ever time I was signing up with Optus as this was a 'new customer' only offer. Luckily enough, I have never held an Optus service cuz the reception in my area is crap and I bought the sim for my partner who has never held an Optus service either.

    But since when has the definition of 'new customer' changed to be 'first time ever signing up'? I have been able to get Boost cashback before as a returning customer. All these SIM cashback deals would be a dud if it were only for "First ever signups"

    • Smallman on 13/05/2024 - 10:46
      +1

      Scam term: "Cashback is eligible on new sign ups only." , They need to word their term more carefully

    • turk182 on 13/05/2024 - 18:43

      The wording i got was a bit different.
      "previously shopped with ​Optus Postpaid Mobile prior to shopping with Cashrewards? "

      I thought it strange they mention postpaid and not prepaid

    • Sidor on 14/05/2024 - 07:19

      I got the same email about being with Optus before. I recall being with Optus more than 10 year ago when they took onboard me as old Woolworths mobile customer, but I never signed up with them directly.
      I guess, very unlikly Cashrewards will honour cashback, so, time to call call Optus and get a refund.

      • SuperLate on 14/05/2024 - 12:59

        Do you think Optus would still have 10 years old data ?

        • Sidor on 14/05/2024 - 13:24

          Who knows. Why Cashrewards asking stupid question then? Or the issue is in Cashrewards and not in Optus?

  • gbinitt on 13/05/2024 - 10:52
    +1

    Desperate times

  • iamccc1234 on 13/05/2024 - 21:40

    30/Apr bought the sim but no track until now.
    Last Saturday, I sent a claim, until now no body replies.

  • Sidor on 25/05/2024 - 07:30

    Called Optus to cancel the purchased deal due to Cashrewards not paying cashback, still no refund.

  • BargainsGrabber on 02/09/2024 - 13:42
    +2

    I’ve provided an update regarding the purchase that I did for the $40 cashback here

    Keen to hear other people thoughts too

    • ifuggedxyz on 02/09/2024 - 14:47

      My 2 purchases (using 2 different CR accounts) tracked properly, and they are still pending even tho the estimated approval was 27 Aug.

      • BargainsGrabber on 02/09/2024 - 14:50

        It may or may not stay that way, but because mine was never approved on that date (28 Aug), I went and queried further and that sort of made them declined the cashback, citing the standard reasons of using other apps in the background, Adblock etc

        Those reasons cited are way off since I have used their own Cashrewards app to purchase, with lifetime balance of nearly $2k of cashback tracked and withdrawn

        • ifuggedxyz on 02/09/2024 - 19:31

          Did your purchase track normally or it had to be added manually?

          • BargainsGrabber on 02/09/2024 - 19:34

            @ifuggedxyz: Mine was manually added by Cashrewards as it didn’t track originally

            • Kelsy on 03/09/2024 - 17:57

              @BargainsGrabber: Mine was manually added by CR initially but now cashback is rejected citing generic reasons of using other Apps. It’s purchased using CashReward App on iOS for goodness sake!

              • sicaboy on 04/09/2024 - 19:30

                @Kelsy: How can we reject CR? by deleting their apps?

                • Kelsy on 04/09/2024 - 21:21

                  @sicaboy: After CR cashback of $2k in the past few years, I’m waiting for the last few transactions to be approved, cashed out and moving on. Trust is lost especially with generic “not CR problem” response. SB is crap too, non-contactable with BWS pending overdue for 2 months. Hopefully the new player TopCashback won’t be too disappointing…

    • RoosterBooster on 02/09/2024 - 15:26

      Hi BG,

      I also had my $40 cashback declined. It was still pending after the estimated approval date last week. As such, I contacted Cashrewards on Friday. They then marked it as declined and sent the same generalised message you received. I was certain that I did not do any of the factors that would contribute to a declined cashback. I have been using Cashrewards for approximately 5 years and had been yet to have an unexpected declined cashback with them. It seems many of us are in the same boat. I have just replied to their email asking for it to be investigated further.

    • turk182 on 02/09/2024 - 15:48

      Mines still pending but hesitant to enquire further
      This could be the straw that breaks the camels back

    • nicholasv on 02/09/2024 - 18:35

      Same here BG. Glad to see it is a trend and not just me. I used the CR app on my phone so none of the mentioned in the email apply. Optus clearly don't want to pay out the bonus Cashback since a mistake was made on someone's end. Do we have a CR rep on OzB anymore?

      • Kelsy on 03/09/2024 - 21:20

        It’s clear that no one is getting anything $40 approved and CR will blame the customer with BS generic email on customer’s stupidity. Obviously CR Rep will not respond but hide behind smoke screen. Consider this $40 burnt! Just like the SB on BWS which is 2 months overdue.

        • nicholasv on 03/09/2024 - 21:21
          +1

          From experience, enough backlash and complaints and they will look into it. If it was an isolated incident and just one of us then there is no way they'd do anything, but if enough people have been impacted (and looking at upvotes, I'd say yes), then might work

          • 0FoxGiven on 03/09/2024 - 21:24

            @nicholasv: Ye mine is still pending but will definitely complain if it gets rejected. Would have never signed up for it if it weren't for the cash back

  • Kelsy on 03/09/2024 - 21:25

    Lame reason from CR rep when transaction was via CR App;
    ‘ Unfortunately the reason your order didn't initially track into your account is because Cashrewards have not been attributed to your sale, which means that another marketing channel has received commission for your sale instead of us. As a result, we don’t have any funds from the store for this purchase to pass back to you as cashback.’

  • Sidor on 04/09/2024 - 07:15

    Glad I requested refund straight away, dodgy CR

  • OhNoUShiz on 04/09/2024 - 11:19
    -1

    Cashback declined.

    I hope you're doing well. Thank you for touching base with regards to your purchase from Optus.

    I checked the status of your cashback within Optus’ system and unfortunately it has been marked as declined. I wish I could solve this for you, but sadly it is out of my hands at this moment.

    Unfortunately the reason your order didn't initially track into your account is because Cashrewards have not been attributed to your sale, which means that another marketing channel has received commission for your sale instead of us. As a result, we don’t have any funds from the store for this purchase to pass back to you as cashback.

    Below are some of the most common causes of sales not being attributed to Cashrewards.

    Having opened other web pages (including search sites, social media, other store sites) or web browsers whilst visiting the store;
    Clicking through to another page from a banner or ad on the store's web page whilst shopping;
    AdBlock/Antivirus/cleanup application tasks may remove tracking cookies (which are required to track transactions).
    Use of a coupon code not listed on Cashrewards.

    Thank you for your understanding and sorry that I couldn’t provide better news today. Please let me know if there’s anything else I can do for you.

    Have a great day.

    Cheers,
    Axxxxxx
    Member Services Team

    • Kelsy on 04/09/2024 - 13:19
      +2

      I have received the exact same generic email response from "ALEX". It is clear that whatever is advertised as cashback on CR is not guaranteed in any form. It's pointless buying anything using CR expecting a "discount" in the form of "cashback" when both the merchant and CR is in cohorts.

    • RoosterBooster on 04/09/2024 - 13:36
      +1

      Clearly a copy and paste response! Mine was word for word the same, but from a different staff member. Will not be using CR any more!! Customer service has gone downhill fast since TA left.

    • turk182 on 04/09/2024 - 14:47
      +2

      Just got the same email. I replied questioning why lots of people had the cashback declined as it would be strange for everyone to not follow the cashback requirements correctly

      • nicholasv on 05/09/2024 - 07:36
        +2

        I replied with this:

        You can see several comments in the two links below documenting the same issue - this needs an internal investigation and escalation as there is no way that all the users "did it wrong".
        https://www.ozbargain.com.au/comment/15659674/redir
        https://www.ozbargain.com.au/comment/15663073/redir .

        Alex didn't even acknowledge the links nor the request for escalation, instead they replied with the same generic bs:

        Thanks for your response, and I am sorry to hear you did not get cashback for this purchase.

        I would like to note that Cashrewards is only a referral service and does not make final decisions on tracking and cookie issues that determine if a transaction is approved or not.

        Transactions can be declined for multiple reasons, and it is common for stores to decline transactions based on tracking, cookie, and internet issues. While it is understandably disappointing, we need to advise you that Cashrewards cannot guarantee cashback as this is always a store decision and this store has declined to make any further cashback payment.

        Thanks for your understanding and if you have any questions, please feel free to get back to us

        Naturally I requested it to be escalated again, haven't received a response. I suggest everyone here to write a similar email response advising them that several people were impacted, so clearly Optus has just rejected them all because they don't give a shit and there wouldn't be any recourse lol

    • OhNoUShiz on 05/09/2024 - 10:43

      Thanks for your response, and I am sorry to hear you did not get cashback for this purchase.

      I would like to note that Cashrewards is only a referral service and does not make final decisions on tracking and cookie issues that determine if a transaction is approved or not.

      Transactions can be declined for multiple reasons, and it is common for stores to decline transactions based on tracking, cookie, and internet issues. While it is understandably disappointing, we need to advise you that Cashrewards cannot guarantee cashback as this is always a store decision and this store has declined to make any further cashback payment.

      Thanks for your understanding and if you have any questions, please feel free to get back to us.

      Cheers,
      Axxxxx
      Member Services Team

  • atymic on 05/09/2024 - 12:25
    +1

    Also got the same dumb decline notice. Guess I won't be using CR again.

  • cwan052 on 06/09/2024 - 11:45

    Received cashback rejection email today. Sent a reply with video of Cashrewards app screen recording attached (23MB) and linked (google photos). Will update when response is received.

    • cwan052 on 09/09/2024 - 13:32

      received the same email as atymic

  • turk182 on 06/09/2024 - 11:50

    Received this response
    I do completely understand your frustration as this was not the outcome I was hoping for you either. I am afraid it is the store that have told us your ​Optus Postpaid Mobile transaction was credited to another marketing channel instead of Cashrewards. The store has not told us which channel the commission has been credited to, but it can happen sometimes if you have been online before shopping with Cashrewards and a pop up link has occurred. 

    I am afraid as the store has not given Cashrewards the commission for your purchase this means that we do not have the commission to pass on to you. 

    I do apologise that there is nothing more we can do for you in this situation. 

    Sincerely,

    Cara

    Total rubbish

    • BargainsGrabber on 06/09/2024 - 12:09
      +2

      Cashrewards has gone downhill too, they aren’t going to pay the $40 cashback

      Now they are only good for gift cards, same with ShopBack too

      I’ve now transacted more with TopCashback

  • atymic on 09/09/2024 - 09:58

    "I hope you are well. Thanks for taking the time to get back to me.

    My apologies, we have since become aware that there may be a decline issue for our queries raised with Optus during the time your order was made. Sorry about that! I have changed your purchase back to pending for you while we contact the store to determine which orders are eligible for cashback. Please just sit tight for now and we should hopefully have a resolution for you soon."

    Maybe there is still hope 🤞

    • OhNoUShiz on 09/09/2024 - 14:08

      Got the same reply after couple of emails, hopefully not a false hope.

    • turk182 on 09/09/2024 - 17:19

      I can only apologise that your ​Optus Postpaid Mobile transaction has been incorrectly declined. I have gone ahead and reverted the cashback status of your ​Optus Postpaid Mobile transaction back to pending along with submitting an incorrectly declined transaction query to the store for review. 

      Any transaction that we query with ​Optus Postpaid Mobile can take between 30-90 days to resolve 

      Mines slightly different

      • eastmeetswests on 10/09/2024 - 09:16

        My apologies, we have since become aware that there may be a decline issue for our queries raised with Optus during the time your order was made. Sorry about that! I have changed your purchase back to pending for you while we contact the store to determine which orders are eligible for cashback. Please just sit tight for now and we should hopefully have a resolution for you soon.

        Really sorry for the misunderstanding. Please let me know if there is anything else I can do for you.

        Got the same reply as above after following up once…

  • kampret on 20/09/2024 - 16:23
    +1

    My $40 CR got approved. I did not raise any inquiry to them.

  • BargainsGrabber on 21/10/2024 - 16:07

    An update - my $40 cashback has been approved too

    Thank you for your reply, it is greatly appreciated.
    ​
    Great news it looks like the transaction has been confirmed by the store and the cashback has been updated on your account.

    Enjoy the cashback and have a wonderful afternoon.

    • nicholasv on 23/10/2024 - 17:24

      I got my Cashback confirmed today too! There was a seperate transaction which went into my pending balance a few weeks ago but never turned confirmed. So I had to message them asking for an update and they said that the transaction was confirmed by Optus and they approved my Cashback. Pretty shit on Optus' part just mass rejecting all the Cashback, but glad it was sorted

  • OhNoUShiz on 28/10/2024 - 13:08

    Bs. Got rejected today. I guess they now rejected some and approved some not to pay out to everyone. Shady.

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