Did Not Receive Cash Back Offer on ANZ Frequent Flyer Credit Card

Lyulezy on 20/04/2024 - 15:49
Last edited 20/04/2024 - 16:26 by 1 other user

I signed up for the ANZ Platinum Frequent Flyer Credit Card back in October last year. I have met the minimum spend and received the Qantas points bonus.

However, I have not received the cash back component. I am a churner, and never apply for full fee cards (except the Amex ultimate).

ANZ claim there was no cash back offer at that time they say they just keep a spreadsheet and mine doesn't show cash back.

How can I dispute this? I have checked wayback machine website, but unfortunately there is no archive page from the time.

Any tips?

Cheers

Financial Cashback Credit Card

Related Stores

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ANZ

Comments

  • askbargain on 20/04/2024 - 15:51
    +6

    i don't believe you either.

  • Hardlyworkin on 20/04/2024 - 16:04
    +5

    My condolences for your loss.

  • MS Paint on 20/04/2024 - 16:17
    +5

    Thoughts and prayers.

  • shift6 on 20/04/2024 - 16:20
    +4

    If you saved the ANZ application form with all the details filled in subsequent to submission, the page will typically include the product selection (e.g. ANZ Frequent Flyer Black) and the associated offer (e.g. 'Earn X bonus Qantas Points and $Y back to your new ANZ Frequent Flyer Black card when you spend $Z on eligible purchases in the first 3 months from approval').

    Maybe it's just me, but I don't see an ANZ Platinum Frequent Flyer Credit Card promotion on OzBargain covering the October-2023 period either, so guessing it might not have been a competitive promotion, or perhaps dates were mixed up?

  • 7ekn00 on 20/04/2024 - 16:42
    +2

    I just contacted ANZ for you, they said it will go through sometime in 1 to 1 million days, just be patient ;)

    • HeWhoKnows on 21/04/2024 - 10:54
      +2

      Did you mention OP was a self-proclaimed "churner"

  • SmiTTy on 20/04/2024 - 17:14
    +3

    I applied for an ANZ rewards black card, around September October I think… Didn't get approved until December from memory because of their pathetic process

    Nonetheless I did get 150 cashback in jan

    It was from this promo
    https://www.ozbargain.com.au/node/790545

    Is it this one? Or Is it possible u had the cards mixed up?

  • JimmyF on 20/04/2024 - 17:29

    ANZ claim there was no cash back offer at that time
    How can I dispute this? I have checked wayback machine website, but unfortunately there is no archive page from the time.

    You can't dispute it unless you can prove there WAS a cashback offer at the time you applied, but as you can't, it becomes a hearsay argument.

    So do you know what the details are that you think you missed out on?

  • Tee Rex Arms on 20/04/2024 - 18:27
    -2

    Cashback. What cashback?

  • MrThing on 20/04/2024 - 18:38

    Shame that

  • Choc0 on 20/04/2024 - 23:16
    +1

    Check the offer history on rwrds.com.au

    Chances are you f'd up

  • keji on 21/04/2024 - 00:05

    Sounds like OP is referring to the rebate on annual fee?

  • leonardoryan on 21/04/2024 - 03:38

    Happened to me, also less bonus points. First attempt didnt yield me anything. Second attempt, they admit there was something wrong at their end and fixed it immediately. Good luck.

  • No and then on 21/04/2024 - 08:08

    Did you pay with card directly? I once totally forgot and tapped with my phone which goes through Google wallet. That's considered third party payment systems and some cashback schemes don't usually recognise that.

    • scanuck on 22/04/2024 - 08:14

      Is this true?

      I have a big shock coming for my Westpac card then!!

      Might have to start again

  • Gunnar on 21/04/2024 - 08:33
    +1

    Never in my life have I heard anything so terrible happen to anyone. I hope you get through this atrocity soon!

  • yulezy on 21/04/2024 - 15:34
    +1

    Anyone would think this is ozroast not ozbargain with all the comedians about.

    Cheers to those who gave sound advice. I found a record confirming 70k + Cashback. Time to battle the call centre.

    • bohn on 21/04/2024 - 17:23
      +2

      any churner worth their salt takes screenshots of their credit card applications showing the cashback/points offer

      you have failed ozbargain (at the very least, you'll learn for next time ;))

      • yulezy on 21/04/2024 - 20:45
        -1

        Haha too true!

  • drfuzzy on 21/04/2024 - 18:09

    If you play the game you take the wins and you take the losses.

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