Who won't you deal with?

LMasterScythe on 22/10/2012 - 11:39
Last edited 22/10/2012 - 12:14

Post your 'bad taste' experiences; remember, fault the experience, not the parent. Opinions are always valid and free to be expressed, slander is not.

There is a difference between 'This company is rubbish'\general badmouthing, and 'I had a bad experience of X, so I wont deal with Company Z'

ALL POSTS HERE ON IN ARE PERSONAL OPINION AND EXPERIENCES. THEY LIKELY DO NO REFLECT A COMPANY AS A WHOLE AND ONLY SERVE TO SHARE PERSONAL EXPERIENCES WITH OTHER USERS OF THIS WEBSITE. NO COMMENTS ARE ATTACKS ON THE PARENT COMPANY, ONLY PERSONAL, FIRST HAND, EXPERIENCE\OPINION.

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Comments

  • [Deactivated] on 02/11/2012 - 12:05

    MYOB - they just have the least helpful staff and are quite happy to say to you that they cannot help you and that there is no point of escalation but they understand they made a mistake. So this mean their most senior staff answer calls?!? They ask you to send emails again and again even when you tell them you have done it 8 times and have not received a response in a month. Just a real useless bunch…

  • japik on 02/11/2012 - 23:54

    Lightake: They took 1 month to post UG802. Then it wouldn't connect to my WiFi and asked for help only to get email saying dear friend its the factory fault and wait for software update. Now the device doesn't work as micro usb broke off and have to pay $20 postage fee to send it back which Ill probably never see a refund and lose total of $85.

    • [Deactivated] on 24/12/2012 - 21:13

      First off the bat 1 month postage is standard from China drop shipping. WiFi is a known problem for those devices but you're probably right if it won't even connect. That does sound like a bad experience though, I won't be getting one of them off them.

  • sirplus on 03/11/2012 - 13:11

    Bridgewater Hotel in SA (my local)
    I used to take the family (of 5) there once or twice a week for good food and family friendly atmosphere, probably spending about $150- to $200 per week, pretty well every week too.

    About 2 years ago new owners (with 2 other hotels) bought the licence and they put in a manager instead of the licence holder running it. Prices went up and quality went down. Sometime in about the second or third week after the take over one cajun chicken schnitzel came out so spicey it was like a practical joke. It was a kids meal and my 15 y.o. (wafer thin -hence kids meal) daughter couldn't eat it. I tried it and that could easliy have been the hottest thing ever. My mouth burnt for ages after, eyes watered and nose ran. In itself that wasn't particularly bad as long as they fixed it. My real issue started with how I was made to feel trying to get it sorted and mushroomed with how it was handled in the end.

    In all fairness spicey as one of the words describing it the separate kids menu. Having said that it was a kids menu so I'd expect fairly bland even if she hadn't had it before, which she had numerous times. Spoke with the manager as there was obviously some mistake and was made to feel quite uncomfortable about even raising the issue. He refused to taste it (I guess fair enough even though she had obviously not touched it after the nibble and I only had 2 mouthfulls before it hit me as well) only told me how some customers are unreasonable. Don't tell me about unreasonable customers if you don't check weather I am being reasonable. Eventually with some very obvious reluctance he said he'd "talk to the cook". Everyone else continued with their meals.

    After everyone else finished about 30 more minutes passed, still with no word and I took that as a sign it was not going to be resolved. I voted with my feet. I aren't comfortable being thought of as unreasonable when in my mind I was perfectly. Since then we haven't been back for a family meal at all. The only time I went back was once recently, by myself and just to the bar, I used to go regularly) so I estimate their cost of mishandling that is the profit they would have made on a minimum of $15k (more like 25k) as well as all my recommendations over that time. Even a simple apology and any kind of acknowledgement would have avoided this.

    Apparently, of all the hotels in their group that one is doing much less well than the others so I hope they fix the issue as it used to be be brilliant and just at the end of the street too.
    I will wait for a personal recommendation that its turned around before I try it again!

  • cwongtech on 03/11/2012 - 13:41
    +1

    I think we need a Shop/company rating section an expansion on the recommended stores wiki, we can have negative stores (community-voted blacklist), where you can post and rate (Only registered members of OzBargain to stop abusers), with every vote requiring a small comment, and where the powerusers can render a troll-vote null (the comment will still be there for the world to see but the vote will be not counted, of course unless the comment is just some spamming website)

    Going through this thread can be quite tedious for some :P

  • sirplus on 03/11/2012 - 14:14

    Tiger Airlines
    Bought return tickets
    Adelaide to Sydney and back
    Made it to Sydney fine

    Return Flight on Sunday was cancelled about an hour before due to head to airport.

    Took 2 hours to finally get them on the phone as no access to a computer.

    By then next available was Wednesday.

    Wound up flying back with another airline at 5 x the price as I had to make work on Monday and I had no where to stay.

    When I got my refund pretty sure they only gave me back return cost less 1 way cost which was less than half.
    Oh I think that took about 4 months too.

    Sorting out the hastle and the stress of the cancelled flight
    plus Cost of Tiger tickets
    plus decent travel insurance (in my experience you will need)
    Is greater than the cost of Quantas

  • caro on 04/11/2012 - 20:14

    HAIR ON COMO, Hairdressers in Como Parade West, Parkdale (Vic). The owner underpaid my granddaughter when she was working there, didn't issue a pay slip or group certificate. When we contacted the Fair Work Tribunal, they in turn contacted her and she initially denied that my granddaughter ever worked for her - then she said she worked less hours than she did AND FINALLY she paid up MOST of the amount owed. Most of her staff have now left the salon due to the poor working conditions - she always has a sign on the pavement advertising for staff etc..

  • inerdi on 10/11/2012 - 01:27

    Nasty Gal Clothes. With a name like that what else do you expect from the company?
    Bought $250 worth of clothes. Most had loose threads, 2 dresses had stains and one dress had a button missing. Material of the clothes were shocking and some pictures were completely different from the modelled ones. All 3/3 belts were damaged in some way. AND ALL OF THE CLOTHES DID NOT HAVE TAGS

    Asked for a refund over a month ago and still trying to send everything back. They were meant to pick it up on the 9/11. Stayed home all day waiting for the parcel pick up but no one came. Every time I e-mail them they don't respond for 3 days which I then have to resort to posting on Facebook requesting someone to contact me, which they then all of a sudden are so attentive just for 1 e-mail before they start ignoring me again. Request them to call me during Australia business hours and they call me at 7am while I'm sleeping instead and then never call me back even though they are open till Australia time 12PM. I've sent them countless e-mails and they always send me e-mail templates which completely misses the point of the e-mail.

    VERY very very disappointed with the clothing shop. Most appalling level of customer service and quality of clothing. Please never by for the Missus or for yourself.

  • sarakoth on 13/11/2012 - 12:37

    Catchoftheday is making my list very quickly… 3 weeks and still waiting for an order to be dispatched, let alone delivered.

  • tonka on 13/11/2012 - 18:00
    +2

    Anywhere where I am not treated with respect as a customer, I don't get why people will still give their money to businesses that can't do this.

    I hate being lied to, if I pick up on anything dishonest or too much spin in a sales pitch I won't be back.

    I have returned goods to the shelf and walked out of many stores when the sales assistants continue to chat amongst themselves rather than serve me.

    Will probably get flamed for this one, haven't been able to buy anything Japanese since I saw a doco on some dolpin roundups. The most powerful voice is $$.

    • altomic on 13/11/2012 - 19:03
      -1

      The most powerful voice is $$.

      if store A has product X for $100 and the staff are so super friendly then I'll still go to Store B where they treat me like sh1t where I can get product X for $90.

      japanese and dolphins?!??!? - you do know that animals have to die so that people can eat meat. I don't understand your point. go to any cattle farm and watch the vealers (sorry , I mean baby cows) being seperated from their mothers and loaded on to the truck to be taken to the abattoir.

      • tonka on 13/11/2012 - 20:39
        +4

        As I said I'd get flamed, but its my $, my opinion and if a business wants my $ then my opinion counts, if they don't so what I just feel more worthy for taking a stand. (btw you have made an assumption without information about the eating meat thing, I've not stated anywhere what my protest was)

        As for your first point, is it really worth being treated like sh1t to save $10?
        No frills service is cool but will you wait till last in line because your the wrong ethic group or gender? Are you happy to walk around a store an extra half hour trying to find what you want because the sales staff are busy gossiping? Will you really hand over your money to a sales clerk who tells you your wasting their time when you hve a question about the product?

        • cwongtech on 13/11/2012 - 21:28
          -2

          Will probably get flamed for this one, haven't been able to buy anything Japanese since I saw a doco on some dolpin roundups. The most powerful voice is $$.

          Are you sure it's not minke whales..?
          That's beside the point, you shouldn't refuse to buy something from a country because of what a small handful of people did. That's like you refuse to buy anything from anyone who is Islamic because you saw a doco on 9/11, doesn't make sense.

          (btw you have made an assumption without information about the eating meat thing, I've not stated anywhere what my protest was)

          Do tell us what they did to the dolphins then, since you are implying they did not use the 'dolphins' to eat.

          No frills service is cool but will you wait till last in line because your the wrong ethic group or gender?

          You're saying the staff are just chatting to themselves. Nothing about making you wait at the back of the line to pay because of racial or gender discrimination.

          Are you happy to walk around a store an extra half hour trying to find what you want because the sales staff are busy gossiping?

          Now you're making an assumption that they won't help you when you ask them to, but they haven't said they would not help you out should you have required their help.

          Will you really hand over your money to a sales clerk who tells you your wasting their time when you hve a question about the product?

          Name and shame the company and the sales clerk who said that to you please. It's not defamation if it's true :)

  • tonka on 14/11/2012 - 00:50
    -1

    Are you sure it's not minke whales..? *Not Minke whales (can tell the difference :-))

    That's beside the point, you shouldn't refuse to buy something from a country because of what a small handful of people did. That's like you refuse to buy anything from anyone who is Islamic because you saw a doco on 9/11, doesn't make sense. *Islam is a religion not a democracy where policy is driven by opinion and interest groups.

    (btw you have made an assumption without information about the eating meat thing, I've not stated anywhere what my protest was)

    Do tell us what they did to the dolphins then, since you are implying they did not use the 'dolphins' to eat.
    *A cruelty issue

    No frills service is cool but will you wait till last in line because your the wrong ethic group or gender?

    You're saying the staff are just chatting to themselves. Nothing about making you wait at the back of the line to pay because of racial or gender discrimination.
    * I said anywhere I am not treated with respect as a customer. I have many times had someone served ahead of me because they are the same ethnic group as the assistant or being female I've had males served before me.

    Are you happy to walk around a store an extra half hour trying to find what you want because the sales staff are busy gossiping?

    Now you're making an assumption that they won't help you when you ask them to, but they haven't said they would not help you out should you have required their help. *They should be doing there job without my solicitation

    Last week I went into a coffee type shop in Westfields. There were no other customers I waited at the counter for around 5 minutes while the 4 attendants behind the counter continued their conversation. I then walked out and went to another shop. This is not an experience hard to come by. Why would I that store next time.

    Will you really hand over your money to a sales clerk who tells you your wasting their time when you hve a question about the product?

    Name and shame the company and the sales clerk who said that to you please. It's not defamation if it's true :)
    *Strathfield Car radio, manager told me I didn't know anything and was wasting their time when I asked if they had a privacy policy before letting them photocopy both sides of my credit card plus drivers license.

  • cezasu on 23/11/2012 - 09:13

    I won't deal with visiontech again. http://www.ozbargain.com.au/user/76988

    Bought a brand new PC from them last month but found out recently that it contained a old HDD. When I questioned them about this issue in this thread:
    http://www.ozbargain.com.au/node/85279

    They spin a story saying it's a "brand new old stock, all their pc are brand new with new parts"

    Later, I posted a pic about the hdd in question, the rep just disappeared.
    http://s13.postimage.org/xjzcuqtzb/IMGP0001.jpg

    I did some more research on ozbargain after this incident and found out that that others also have bad experiences with them too. Wish I have done more research on them first before buying from them.

  • bobjane on 23/11/2012 - 10:36

    HP/Compaq:
    The worst build quality I've seen on laptops coupled with horrible warranty service. Had the latch on a month old laptop break preventing it from physically opening. Took it to their Blacktown 'service center' - piles of laptops haphazardly piled everywhere, stoned looking kids (like 14 year olds) in board shorts shifting them from one pile to another in a random manner. Took them 8 months of 'it'll be ready next week' to fix the latch. Rest of the laptop fell apart shortly after.
    Incredibly bloated and buggy software. Forces you to install 600mb of rubbish when you install printer drivers. Junk software couldn't be uninstalled, known issue and HP had released an uninstaller specifically to get rid of it, uinstaller doesn't work for many users, had to upgrade the junk software to new version of junk software before it could be uninstalled.

    Acer:
    Very bad build quality on laptops. Acer Australia refused to deal with written international warranty - 'if you didn't buy it in Australia, contact Acer in the country you bought it from'.

    LG:
    LG Optimus Black/3D/2X generation of Android phones. Released on Froyo with much fanfare by LG promising Gingerbread 'mid 2011'.
    Jan 2012. Updates started rolling out. Update wouldn't activate for Vodafone branded Optimus Black. So called 'tech support' played the blame game - 'reinstall and reboot', 'it's your antivirus/firewall', 'it's your PC config', 'must be user error'. Brick wall.
    Posted about the issue on LG Australia's facebook. Immediately this random FB user replied to say 'it's my antivirus/firewall or PC config' hmm sounds familiar. Had a look through the other posts on LG's wall and this guy's in every single thread - 'we have that exact same TV, our family loves it', 'we just bought that washer too, isn't life just great when everything works the way your want it to', 'I have that phone too and it's been perfect'. 'check out LG's new blah, we just bought one and we love it'. Pointed out the user's questionable posting and politely asked him to take it elsewhere, LG immediately deleted my posts. At least try not to be so blatantly obvious in your sockpuppeting, LG.
    LG eventually responded to say that the update hadn't been released for Vodafone. So why didn't your tech support and sockpuppet inform me of this instead of playing the blame game?
    26 Apr 2012. LG admitted there was an issue with their software preventing the update from being applied - http://blog.vodafone.com.au/blog/lg-optimus-black-android-2-…
    The update was late by half a year. Then it took them 5 months of blame-shifting, lying and sockpuppeting to recognize their error. All my dealings with the company screamed of incredible incompetence and lack of morals.

  • 17833 on 09/01/2013 - 04:38
    +1

    This one was more amusing than anything else. I opened an NAB account for my children through a deal here that gave them a $50 credit. We got a letter to say that a couple of these had been closed due to non use. So we went to branch, after initially not being able to find either the account nor the money it contained, the teller eventually found what dept the money and account had been transferred to (they were transferred to completely different departments and am still waiting for the other one to contact us). So several days later the bank representative emailed, we contacted her, and she requested to speak to my 5yr old to confirm it was his account and money before she could transfer funds to my wife was was signatory. My wife thought she was joking but she kept persisting. So eventually my wife handed the phone to my 5 year old. He said hello and asked who she was before giving the phone back to my wife. She then said to my wife "oh he is a bit young, isn't he? Normally he would have to go into a branch himself, but in this case I will allow you to collect the funds from the bank".

  • stralya on 09/01/2013 - 10:15

    Commsec - Opened a trading account to use one of their '10 free trades' offers. I kept getting charged for trades. Called up, and they said they could not reverse the fees (although it was their fault), but would extend the offer for an extra month or so. Wasn't happy, so had to take it to the Financial Industry Ombudsman. Got my money back eventaully, but not a whiff of an apology. Moved to Bell Direct, and have had absolutely no issues with them.

  • mitcheo on 09/01/2013 - 23:07

    Hobbyking, still waiting to use my christmas present because of them. Buyer beware

  • xim on 18/04/2016 - 18:56

    WARNING: T-Dimension is a fraud!

    He advertises one model on his website (usually with a wide support of mobile networks), but ships a different one (generally cheaper Asian model with limited connectivity in Australia).
    I ordered a OnePlus that he advertised as the international model with support for LTE bands 1/3/5/7/8/20 but he sent the China model with support for only half the number of bands and then he refuses to refund me.

    There are many more horror stories on the Internet. I wish I had read them before I ordered from this charlatan.

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