Am I Being Ripped off? Plumber Gouging Me

So, a couple Sundays ago we had a blocked sewer all the way back to the house lower level and I had to get a plumber in.
I pulled an inspection hatch in our driveway and it was gushing out black water so I resealed it.

Plumber arrives and tells me for future reference it is a council issue from the inspection point, but he can snake it with the high pressure water snake and see off it will clear.

About 35 minutes of work with the snake and it eventually cleared, I did all the cleanup myself.

$420 bill arrives today - now I know it was a Sunday and all, but 400 bucks for less than an hours work?

This is why I hate calling in tradies.

Comments

      • +29

        You spent 4 hours and couldn't clear the blockage.

        The experienced guy turns up and clears it in 30 minutes.

          • +5

            @singlemalt72: So, so you own water jetting gear?
            The plumber had to buy that gear, it has a cost to be paid off.

          • +14

            @singlemalt72:

            like talking to a brick wall

            Certainly is. You're salty about having to pay a guy with training, experience and equipment, to travel to your place, on a Sunday, to clear a blocked drain. Job's done and you don't want to pay the going rate. FFS

            • -2

              @DashCam AKA Rolts: He isn't arguing that it should cost money, he is arguing that $400 is too much and it is

          • +1

            @singlemalt72: And yet you didnt know its a council/local water company issue and not your issue?

            Sounds like someones got a serious case of not knowing the limits of their own "knowledge".

          • +3

            @singlemalt72: You should have gone down to Bunnings and purchased a Gerni high pressure washer with a jetting hose attachment. Then you could have done it yourself.

          • +4

            @singlemalt72: Plumber knows how to use equipment efficiently and minimise other damage. Plumber also has skills and knowledge to identify any other damage he causes and knows how to repair said damage. Plumber also has insurance in case he totally fooks up or destroys council assets.

            • @Muzeeb: Obviously I can’t generalise, but based on multiple encounters with plumbers, for every problem one fixed, I had to hire another to fix new problem previous created - it’s like they’re a tag team.

          • @singlemalt72: Looks like you just found your next side hustle.

      • You have a lack of knowledge here, otherwise you wouldn't have needed a plumber.

        • Yep, not everyone’s a plumber.

      • So why did you fail so bad then or get one of the wife's plumbers?

    • This is it basically! These are the prices for an outcomes based system.

  • +2

    You got ripped. You probably did not get the postcode surcharge either, that would have added another 200 bucks on top.

  • +2

    I had a plumber come out to jet and camera inspect the storm water drains. It was a weekday and took him about 1.5 hours. The fee was a flat $350. This was over 2 years ago. I'd say $420 on a Sunday is a good price.

    When I do on call work for a company I get a minimum of 4 hours plus allowances, even if the job only takes an hour. On a Sunday this would be over $500, the bill to the client would be more.

    • -3

      Thats nice, sounds like you can afford to pay high prices. Op is not a company btw

    • +2

      4hr minimum shift engagement for staff is pretty standard across nearly all industries.

  • +2

    Price is about on par with previous water jet services I have used. Given its a Sunday, I'd say its ok.

    They normally charge $x for the first hour of jetting.

    Lucky they didnt tack on a camera as an extra charge.

  • +1

    Could have the OP called council and got it done for free?

    • Apparently so - but hindsight is a wonderful thing.

  • Fair price. I paid $330 about 2 years ago on a weekday.

  • +3

    $420 bill arrives today - now I know itvwas a sunday and all, but 400 bucks for less than an hours work?

    LOL cheap for a Sunday call out fee. Pay it.

  • +12

    I wouldn’t go in to work on a Sunday for (even for 30 mins) unless I’m getting a minimum of 4 hours pay on double time.

    That bloke is probably a sole trader, has tools, overheads, travel time and invoicing.
    Not a bad price.

    Don’t like it? Become a tradie and charge people $50 for your services on a Sunday for extra pocket money.

  • +5

    Wowsers. People in the comments section sure are used to (like?) getting reamed by tradies.

  • +7

    Plumber arrives and tells me for future reference it is a council issue from the inspection point

    Should've called the council then.

    but he can snake it with the high pressure water snake and see off it will clear.

    At this point you should've asked roughly what the cost was to complete the work.


    Should've also offered to pay cash. I always pay cash where possible for trades.

    • +1

      I only have occasional success with that eg get 5 or 10% off but then no receipt…

      • +1

        I've had pretty good success in the past.

        Had a Fridge Plumbed in for water and ice, the rough quote was $300, paid cash, $200.
        Got a quote on a driveway resurface and cash price as $5k cheaper.

        I think it depends on what the service is. I guess paying cash price for a technology install is risky vs a trade.

  • +5

    What did he estimate the cost would be when you asked him before calling him out/starting the work?

    • H-hmm. Those questions are only ever asked here, and only after the fact. Learn the ropes,dude.

  • +3

    Maybe approach council if it was their problem and see if they have a process for claiming the fee due to needing it fixed urgently out of hours?

  • +20

    So you call an emergency plumber on a Sunday. He has to stop whatever he was doing, get dressed for work, travel to you (and back, you're reasonably paying for both) put tens of thousands of dollars worth of equipment (vehicle, plumbing gear) into play. Plus the cost of insurance (liability, etc). Then once he's home, clean up, etc.

    Thanks to his years of training (including years of minimum wage as an apprentice) experience and the right gear, he plays in pipes filled with your poo, fixes your sewerage issue inside of an hour, and you're complaining about a $420 bill?

    Get your hand off it.

    • +1

      this! I'm sure if OP was offered 420 to drop everything on a Sunday would complain it's too little. Let alone play with poop.

  • +1

    Fair Price. But I wouldn't have a trade attend on a Sunday without some indication of expected cost.

    • -5

      No choice - I was flying out first thing Monday morning and of the 5 24hr numbers I called, this was the only one to respond.

      • +1

        I get that you had little choice. But you didn't even ask the question about how much a Sunday call-out would be?

        • +9

          There are quite a few professions that are on-call (Ambos, Police, Firies for example) and they get a minimum of 3-4 hours pay to compensate for being called away from home life to attend to whatever. And this is regardless of how short of a time it takes. I don't think many people would leave a family function, drive to your house and deal with human waste for 1 hours pay.

  • -5

    its a fair price….. especially for a sunday call out. i once had a plumber do less than 5 mins of work with a plunger on a weekday and had the audacity to look me in the eye & change me $150! and he lived in the suburb next door with no other jobs to go to for the day! needless to say.. i never went back to him

    • $7.95 for a plunger was beyond you? The trades in my town are categorically the most inept I have come across, but come on!

  • Gas heater call out was $250 so rediculously high! Whether u use them or not have to pay them. Yes highly over charging I mean are they using Ferrari to your house!

    • +2

      $250 for gas heater is absolutely genuine price considering the risks and safety (especially yours) involved in the task

  • +1

    That's cheap, grandparents paid $780 for the same service

  • It's great that he fixed the problem, but what did he say actually caused it? You don't want to pay another $420 down the track?

  • I put a camera down myself and there is cracking and dislodgment of some of the old pipe - I have booked council plumbers to come in and dig up and replace tomorrow.

    • Thanks for the reply.

  • Whether it is fair or not is a separate question but it gets down to supply and demand. I expect any plumber will charge similar for an emergency call out on a Sunday.

    I recently needed an urgent leak detection inside the walls. I phoned a few places and they all quoted $300 -$400. The guy that came out took 15 minutes to do the job

  • +1

    Some plumbers charge $300 just to have a look and provide a quote, fee seems reasonable for the work done on a Sunday, would have probably been half during normal hours.

  • +6

    I help run a plumbing company, 350- 400 weekday either early morning or late in the evening as last job. If the job site is far from the plumbers base then 450.

    Weekend rate is around 450 - 500.

    Emergency at night is around 700 - 1k. Usually emergency is the worst of the worst jobs, flooding issues, soil problem

      • +1

        Also just as an FYI, two things i notice this year is that

        Plumbing tools are very expensive. A press tool is around 3-4k with 6 months forced servicing to meet compliance.
        People are dodging payments builders, investors, home owners, developers, even tho we take a deposit for big jobs the outstanding balance remains outstanding for a very very long time to the point we end up in court. Copper pipes with fixtures tapware etc are very expensive at the moment. As much as we like to recommend cheap products they don't last compared to a well built caroma,

        • Sign of the times I guess. Just like people taking 5 finger discounts at the checkout for groceries. Things are getting desperate for a lot of us.

        • "Copper pipes with fixtures tapware etc are very expensive at the moment"

          What are Copper pipes with fixtures tapware?

          "As much as we like to recommend cheap products they don't last compared to a well built caroma"

          Caroma are pretty good but I'd buy Methven at a similar price (probably same factory as they are both owned by GWA).

          I don't usually buy cheap tapware as it's false economy, I've used Bunnings Mondella Ceramic Disc Wall Top Assembly in my rental properties. Easy enough to change myself if required.

          • @JimB: I understand cheap tap ware is good for the DIYer.

            However once we purchase the item issue a receipt its on us for warranty return to base if there is an issue. Example, we did a hot water tank for an customer's IP however after installing it, there was a manufacturer defect (big company) after a few months blew the cathode or tank rod. We had to go back to the site, remove so all crimp lines copper lines removed (loss), install a new one return the damaged one to the supplier. So were we out of pocket for that job. There is a reason why you don't plumbers tradies purchasing items from Bunnings.

            • @George Washington: Whats your markup on the tapware you sell? I assume you also favour the vendor that gives the best discount to trades.

              • @rogerwilko: Funny enough none tap ware and products are usually picked out by the customer its the internals copper pex, pvc the ugly stuff nobody sees.

                There is a basic set up/costing estimates for those investors properties. So the customer aka the landlord doesn't need to think too hard.

                The money is in the hot water tanks and big ticket items drain pits etc yes we get a discount on the volume we purchase during the year or as a long term customer. However of late I have noticed the margins are alot smaller. Example a hot water tank brand A is 1000 to the average buyer in Bunnings, the plumber would get it for 850, but the catch is the plumber would have to drive from that location to job site, either do it early morning or before closing time.

                People often think discounts on items are awesome if your a tradie, problem is the shop isnt very nearby. I always see this when I do the business building sort of work for my mate.

            • @George Washington: You should have called the manufacturers support, its their responsibility to replace.

              • @kiwimex: Yes ideally this would be the case, if the customer gets a hot water tank and its faulty a few months later aka develops a customer would call us first as we are the ones that purchased and installed it.

                We would rock up to the job site and shut of all water supply and disconnect the tank. If we were to go through the manufacturers support 1 - 2 hrs wasted on the phone, book in a 'time' to fix the tank on behalf of the owner. And the date the manufacturer wish is 5 days from 'today's date. The customer would not be quite happy.

                Now put yourself as the customer would you get grumpy at the plumber for recommending such a crappy tank and leave a bad review, won't reefer to other etc. Of course the ozbarginer would understand consumer law and know its not the plumber at liability but most people are not ozbarginers.

                So in better fact since all plumber or tradie like businesses would have accounts with these manufacturers, they are quite okay for us doing swap outs, we leave the tank next to the house so the manufacturer's delivery trucks can pick it up.

          • @JimB: "Caroma are pretty good but I'd buy Methven at a similar price (probably same factory as they are both owned by GWA)."

            Not having a go. But this is an example, we offer different price points cheap average and top of the line to our customers and let them pick we also explain roughly the pros and cons and what we think.

            e.g. abestos house about to fall apart owner/landlord doesnt care we say cheap. Someone who takes pride in their house we offer all three price points or ask them to source the item they want etc.

            Residential work fixing things here and there is not really a profit maker for the company I help as they are inconsistent some days there is work some days there isn't. If there is an apprentice we hired and is experienced enough like 2-4 years into the career, we will most likely send them to the residential job "leaky washers, change a garden tap, etc". It gives them a chance to develop the personal customer skill, they don't quote jobs, work under pressure with the owner staring at them, and ensure they can clean up after themselves. If they can build their other set of side of skills, and want to continue to work under us after they finish their apprenticeship, we will let them run their own truck or van

            New builds or Commercial sites are what bring in the revenue as they require certificate compliance etc.

            • @George Washington: " abestos house about to fall apart owner/landlord doesnt care we say cheap"

              Contrary to what I wrote about using cheap Bunnings Mondella Ceramic Disc Wall Top Assembly, as a landlord myself, I generally don't use the cheapest. I find it cheaper in the long run to spend a bit more.

              However I'm not impartial to do my own plumbing, e.g. changing taps, reface tap seats, changing washers/jumpers or to ceramic discs assemblies.

              I broke my own rule when I used The Mondella Ceramic Disc Wall Top Assembly. I bought it for my own DIY bathroom and found the quality very good. 8 years later used the same model in my rental property. It is cheapish but is actually a quality piece of tapware with a 10 year warranty. Great quality for like $70.

              I wouldn't use Estilo from Bunnings.

              For my new house, Methven all the way, except for the kitchen mixer. Wife wanted a Reece branded one. The quality is so so but the price was expensive for what you got.

              • +1

                @JimB: 100% with you Estilo is rubbish. Only thing worth buying from estilo are mirrors and the toilet bowl itself.

                There is a certain demographic of people wont name that love estilo. On the receipt we write "Customer supplied own parts and write the labor components." Number of call backs and complaints is through the roof cistern is leaking tap, list goes on.

                There are also more even lower quality taps mostly new apartment building uses all looks good stainless on the outside internals are trash. I wouldnt even trust if it claims to be lead free. I've seen suppliers order shipping containers from China

                • @George Washington: I bought an Estilo for a property that I was going to demolish in 12 months.

                  It was much better than I thought it would be, plastic cistern and all. haha.

                  I would never put it on my own house. Generally I would get Caroma for my house and rental properties.

                  Again, I ended up getting a Reece brand (hideaway) because my wife liked the look of the toilet pan (and hidden cistern). I'll give you my long term opinion of concealed cisterns and Hideaway in 15-20 years.

                  I noticed that a few years ago, the quality of Caroma toilet bowls dropped when they moved production from Adelaide overseas (Malaysia?).

                  That's a concern with using cheap taps in apartments, especially anything behind a tile. The building inspector should be checking if it has a Watermark label on there.

  • I wouldn't do anything for a customer on a Sunday for any less than $500. That's my bbq day!

  • +7

    Builder here.
    If I'm being totally honest, I reckon the guy has looked after you.
    If I sent my plumber out on a Sunday to an emergency job on short notice, I'd actually offer to pay him more than that.

  • +1

    You GOT a plumber to come out so quickly on a weekend?

    BTW:That price seems par or under par to me.

  • +2

    As much as I love ripping on overpaid tradies who turn up in Ford Raptors with custom lift kits and licence plates, a SUNDAY emergency callout like this is fine.

    I'm not going to ask the obvious questions since OP seems to think the plumber should have done it for $20 from the sounds of their replies.

    There was no level of experience involved here, simply equipment.

    Then go and buy said equipment and do it yourself next time :)

    • well said
      Ford Raptors with custom lift kits 👀 👏 😁

  • You didn't ask beforehand?

    For people who are not handy and don't want to get "ripped off" by tradies and call out fees, join up to racvcs annual emergency callout program.

    Pay a yearly fee and get free call outs

  • Certainly not cheap but not surprised of the cost being on a Sunday they also know you dont have options on a Sunday

  • +2

    That price is cheaper than calling an escort I reckon. Depends which one you want to get screwed by

  • Plumber arrives and tells me for future reference it is a council issue from the inspection point, but he can snake it with the high pressure water snake and see off it will clear. - check with the council/syd water etc if they share the cost ; get some fresh qouates around to see industry standards.

  • +3

    lol, didn't ask for price before hand, has someone come out and fix his problem on a Sunday - complain it's too high, then call everyone else pointing out it's a fair price as being a$$ and go blaming all tradies?

    just delete the post, you got your answers already

  • lol, didn't ask for price before hand - valid point ; but the plumber didn't mentioned it either

  • I feel op but i also feel the plumber.

  • Don't call a tradie out Sunday unless it is urgent enough to pay 2x the normal rate.

  • $400 is a great rate for a plumber, considering it's an out of hours Sunday call out and he was on-site quickly. The job was also what they would consider "complex", which attracts a higher fee as the issue was both a sewer related issue and council related. Then on top of that there would be a materials and equipment fee component of the final bill, as it involved them using equipment and then cleaning the waste off it after fixing the issue for you.

    You absolutely got a bargain for the time, service and expertise you received on a weekend call-out.

  • Thats a good price for a Sunday but I also don't think you were going to get it cheaper on a weekday.

    Plumbers generally don't charge based on time because they are too much in demand.

  • i mean $450 u got a bargain we had a pipe clogged and they charged us $650

  • +1

    Last time I called a plumber, (A maybe 20yo showed up), told me they didn't know how to fix, and charged me $400. They also gave me some horribly wrong advice, ie remove whole upstairs bathroom to check for a leak. As there are plenty of access panels I was relieved they didn't try and actually fix.

    • And you paid for someone to tell lyou they couldnt fix it? Id tell them to bugger off.

      • Yeah I should have, they were through one of those bigger companies, so I would have had to make a complaint. Dude knows where you live by default and just the excess if my car gets keyed is twice that. Not my preferred approach but I had bigger fish to deal with at the time.

  • +1

    I reckon this is an honest price.

    Sunday callout + equipment use which needs to be amortised.

    Allow $75/hr + $75 callout + 2x loading for sunday callout = $300
    High pressure equipment use @ $120 is not unreasonable. There's the cost of them hiring/buying the equipment, trained on how to use it and lugging it around everywhere and then it has to be profitable too otherwise they won't bother doing it.

    Note: $60/hr from your wife's projects could possibly be due to the huge amounts of work they get from them. They might also be for simpler jobs that require less experience and less diagnosing or less risk.
    And lastly you don't know the kind of workmanship they leave behind or whether they take longer to complete a job. Your plumber here did it in 30 minutes. A cheaper one might take 2 hours because they're clueless.

  • So have you paid me yet mate?
    I need to buy sausage roll and v can

    • can you not afford esky ,mate ?

      • nah coz he's bleeding money undercutting himself haha

  • +1

    I have to concur 400 is cheap… especially in 2023!!!

    The moment plumber pull out their "snakes" or cameras… be ready for big bucks.. 400.00 sounds like weekday charge..

  • +1

    We had a roof guy retiled some roof tiles which was causing a leak. I recalled he charged over $5K for 1 hour work.

    Those snake cameras are very expensive.

    $400 is cheap. We had plumber fix the kitchen s-trap, it was about the same price.

  • I paid more like $2000 for an emergency call-out, so $400 looks like small money to me for a SUNDAY emergency call-out, y'know when the plumber might have been enjoying time with his family

  • Seeing everyone mentioned the key word" Sunday" a lot, the lesson I learned is there is no harm to wait for a few more hours till Monday.

  • I'm a trade, every morning when I look in the mirror I want to charge myself but I when I see the bill I'll want to kill myself for charging that much.

  • +1

    As soon as I read plumber on a Sunday I was expecting $2k+

    So the fact it was $420 with an invoice ($380 + gst) it's actually a fair price really I would say.

    Not to be rude, but what did you expect when you called a plumber (the most expensive trade) for an emergency on a Sunday?

    Kindof like ordering lobster and fine wine at an expensive restaurant. You have to be prepared for the bill….

  • I work for Master Plumbers and when I saw the title of the post, I was expecting a "I called the number on the fridge magnet and now I owe $22k", the price you got is very good for a Sunday emergency call-out.

  • +2

    I once went to a business back when I was getting in to tech, some 25 odd years ago, as they could not print and had a major deadline to meet. I saw they were using a non-compliant driver so downloaded a driver with my laptop and transferred to their system via USB. Took me about 10 mins to get it running and they were able to meet the deadline.

    Did they thank me? Did they cheer and celebrate the win? No, they tried to negotiate my hourly rate to a 15 minute quarter because I fixed it so quickly. After that, every job took a minimum of 30 minutes, just over. Every. Single. Job.

  • -1

    I can't imagine what it must be like to work as a tradie and cop this sort of treatment. Good on em, $400 is a bargain.

    • Yep agreed. I guess we all have our number, but to get me out of home on a Sunday arvo, I can't imagine I'd want much less either.

  • Doesn’t matter how much time it took mate. I’d rather pay the same amount to someone more experienced who does a task in less than 30 min than someone who is incompetent and accomplishes the same task in 2 hours.
    Also, no one would deal with your shit (literally and figuratively) on a Sunday afternoon for less than that.

  • My neighbours recently paid $250 on a Saturday (appt made on Fri). After payment, the plumber informed them that it would have been $50 cheaper if it was a weekday.

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