Earlier this year I bought the NightChromaTM NC800 - 4K Outdoor PoE Security but at the time I also considered this ANNKE AC500 3K model. This Flash Deal looks like a good price, albeit not the lowest price it has been previously been, still good value.
Wow, even at that price that post got 6 negs. I guess it was more for the warranty issues.
Members might want to have a read of this post before buying from this store.
I bought a 16 channel recorder from them with 3 year warranty.
It packed up after a year. I contacted them for warranty and am told that the warranty means that they will not replaced the item at no cost but will allow me to get another one at a discounted rate.
This is ridiculous. I have told ebay about it and there is nothing they can do.
Do not believe in the 3 year or any warranty claim from this company.
Annke is fooling us with their own interpretation of warranty.
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I tried to make a warranty claim, based on their advertising of the product. Annke do not honor the warranty, in fact the warranty is only three months. So, I have a dead system 6 months old and Annke customer support say… so sorry the warranty is for technical support only.
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on installation DVR would not work contacted ANNKE who said I would have to buy a new unit from them as it was older then 30 days, there web site says 12 months warranty. I indicated that it was a manufacture fault. would advise against buy any of there products.
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Hi, I bought an 8 channel NVR unit on 25-4-18 (N48PI). But it has stopped working, with no video output from unit. Power light comes on only, all peripherals are fine. The 3 year warranty has turned out to be tech advice only.
Annke's response
" We offer 3 year warranty and 30-day return.
We provide technical support within three years but cannot accept free returns if more than one month.
So sorry that the free replacement service is unavailable for your order now."
Plainly this is illegal.
They had the hide to ask me to buy another unit as I was a good customer!
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Annke also trades under the name of Sannce. They sell rubbish CCTV systems. It is true what others say about their warranty. I had the misfortune of buying one of their POE CCTV systems with NVR and cameras through Ebay. Mine failed well within warranty (just 9 months after I purchased it). Their support people troubleshooted the issue and acknowledged the unit was dead but refused to do anything. They had the gumption to even ask me to buy another whole system. Their tactics are to keep refusing and refusing until you are worn down and just give up. Neither ebay, paypal or my bank (VISA) were able to do anything about their refusal to replace or fix my unit. I lodged a complaint with Consumer Affairs who investigated and confirmed I was well within my rights to have the unit replaced or fixed but they were powerless to do anything. The company is based in Asia so they don't care about what happens after sales as they are not a legitimate Australian business so can not be held accountable. It's the reason why no quality professional security installer will sell their products. Buyer beware Do not buy Annke or Sannce products!
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They promise 3 year warranty but even though they confirm faulty camera in less than 1 year they act dumb and say you cannot return after 60 days. I insist I just want replacement camera and they just give the runaround. I now have to spend thousands to remove old system and rewire in new one. Dishonest, lying overseas company****buy australian only next time***** I am reporting to ebay
Thanks for the warning.. I'll pass and get a more reputable brand that stands by their products.
Why don't people just do chargebacks
Negging due to warranty issues.
Negging due to no warranty from these mob.
The affiliated account was banned from posting due to high number of neg? Does it not ban the web link too?
Be aware of infamous Annke quality, ask me how i know, i have to deal with 5 properties worth of the stuff…..not by choice
I don't have any experience yet with their warranty. Agree with RichardL that code is also still active: HKT9SSMT11B9 brings it down to $54.99.
Cheaper from their ebay store $74.69 with plus