ShopBack Rejecting Large Cashback?

Narchos on 04/09/2023 - 15:08
Last edited 04/09/2023 - 15:11

Hey all.

I wanted to get an insight as well as other user's experiences on using ShopBack for using larger cashback.

During the Australia Post Car Insurance upsized cashback deal a few months ago, I used shopback and made the ~$1000 purchase (for like ~$100 cashback). I did this on my phone, using the shopback iOS application, never left it or clicked an ad.

My cashback didn't track, and I reached out to them with the associated order IDs and all, heard back a week ago that my cashback was rejected.

"You've clicked on another browser extension after clicking from ShopBack
Other web pages or browsers (including search sites, social media, store sites, promotional or discount sites) were opened after clicking from ShopBack
Clicking through to another page from a banner, pop-up or advertisement from the store's page.
Using Antivirus, Cleanup or Adblocker applications may also disrupt Cashback tracking as tracking cookies are required to accurately track your transactions."

I know for a fact I did none of these things, I've never had any other cashback rejected, none with Cashrewards or smaller ones with ShopBack.

Does anyone else have any experiences like this? Should I just avoid using shopback from now on?

General Discussion

Related Stores

ShopBack AU
ShopBack AU
Third-Party

Comments

  • tsunamisurfer on 04/09/2023 - 15:13
    +46

    This is one in a long line of SB or CR rejections.

    The only way to approach cash backs is only do it if you were going to buy at that price anyway and make cash rebates a bonus IF you get it.

    Like you I have a high hit rate with cash backs but I am sure my turn is around the corner, I have never bought something because of the cash back, I did the cash back for a bonus on something I was already going to purchase.

    • lonewolf on 06/09/2023 - 12:27
      +5

      The issue is though a lot of times they are posted on here like its the same as a discount or instant bargain / deal but its like you said. Its not, you have to keep track for months (which most wont do epecially if you place a lot of orders) and money only comes back if successful months down the track and if there is an issue then you inevitably spent full price on an item which otherwise you probably wouldnt have bought at that price.

  • MS Paint on 04/09/2023 - 15:14
    +3

    ADACBHS

    @mapax

    • mapax on 04/09/2023 - 15:33

      Probably see a lot more in the coming months with all those Boost cb deals being posted recently.

  • koplik8 on 04/09/2023 - 15:18
    +8

    Yes, I had the same with Eurocar when I did my $1,300 car hire with a 12% cashback. I got the same email you posted above. I was spewing as it was such a large cashback and that's the only reason I used Eurocar

    • dbmitch on 07/09/2023 - 01:29

      Wouldn't be surprised in the small print saying

      "The offer is CAN get, but not actually entitled to any cashback if we say so"

      • Save 50 Cent on 07/09/2023 - 09:18
        +1

        Pretty sure it would be illegal to advertise “you will get …” and then say “well, maybe not..” in the T&C’s.

  • CyberMurning on 04/09/2023 - 15:18
    +8

    Thats how they make profit just like robinhood. Take from the big and give smalls. Ups…

  • cocomelon on 04/09/2023 - 15:24
    +2

    im keeping an eye on my $99 cashback from exetel - hopefully it will clear if its not you will hear from me again

    • sietes on 05/09/2023 - 12:20
      +3

      My Exetel cashback was rejected. I used the app on mobile like the OP.

      • cocomelon on 05/09/2023 - 13:40
        +1

        oh mann, i used my laptop for all of my cashback. i need large screen to do this thing properly, mine still pending

      • victorheaven on 06/09/2023 - 13:07
        +4

        Same here, shopback told me vendor rejected, very convenient for them. This was for superloop, same company as Exetel I think.

    • MuscleRulz on 06/09/2023 - 21:54
      +1

      Me too! Mine should be $56 going by their list. I'm worried though as my Exetel Cashback doesn't show an amount at all. It shows 'Calculating'… as does another 19 Cashbacks on my account! In all the years I've been doing Cashbacks, I've never seen this volume of 'Calculating' status… If I didn't know any better, I'd say it's just another one of their tactics and I can kiss my CB's goodbye! Some of my CB's won't be 'Cleared' till February next year… you gotta be kidding me, that's ridiculous! As if I can claim there's an issue in 7 months time when the CB status changes from 'Calculating' to Rejected! Give me a break…

    • pandadude on 06/09/2023 - 21:59

      Shopback on Exetel or nbn is literally like betting.

      I raise my dispute with shopback and they said no transaction. Then 1 month later the transaction auto showed up. Got an email 3 months later advising its now approved. Then a new transaction appeared.

      Note the transaction are all backdated to the orginal date l ordered.

      • cocomelon on 21/09/2023 - 09:49

        @gotyourback its concerning if it seems a consistent fall out from exetel? Would love to hear your thoughts on this

        • Store Repgotyourback @ ShopBack AU on 21/09/2023 - 10:05

          Hey mate, I've commented on this elsewhere in this thread - we have had some trouble with Econnex/Energy tracking, which we've been working with them to resolve in a short and long term sense. We are working on resolving tracking issues to make sure that this tracks smoothly in future, and also working to resolve any pending missing Cashbacks ASAP so that anyone who currently has missed out on Cashback that should have tracked previously get this sorted. If you do have trouble with your Cashback, do reach out and I'm happy to take a closer look.

          • victorheaven on 25/09/2023 - 11:47

            @gotyourback: Hey GYB, I sent you a PM on 11 Sept re superloop tracking, just wondering when you would have some time to take a look?

            • Store Repgotyourback @ ShopBack AU on 25/09/2023 - 15:34
              +1

              @victorheaven: Hey mate, apologies, I'd passed on the details of your account to our team but I'll follow up and let you know any updates I have today.

  • burningrage on 04/09/2023 - 15:27
    +23

    From my experience, for big purchases, I used CashRewards. For rats and mice, Shopback is okayish but it all depends on the offer of the day. I could use CR if I want to.

    But the key point is big purchases = Cashrewards. Example. Early this year bought a new king bed worth $5k, tracked in CR at 22% and I got that cashback afterwards.

    I wouldn't dare doing the purchase using Shopback.

    • sietes on 07/09/2023 - 09:19
      +1

      I agree, shopback seems to engage in deceptive conduct with these cashbacks, i have stopped using them and would not recommend.

    • mountains on 10/09/2023 - 09:27

      Agree! I do 3x more transactions with shopback compare to cashrewards. But cashreward is more reliable. Last year electricity with CR approved & this year went upsized SB offer, rejected!!

  • park on 04/09/2023 - 15:36
    +13

    Cashrewards tried this with me recently, and the customer service said "we're just as disappointed as you are". Quite the comment from a wholly-owned subsidiary of a multinational bank with a market cap of $75 billion dollars. They eventually paid up after I asked whether Cashrewards was aware that travel-booking sites such as Agoda, Expedia etc deliberately jack up prices charged to users that click through from cashback websites, and that Cashrewards often ends up being a party to price gouging while pretending to be a place to save money.

      • park on 04/09/2023 - 15:55
        +18

        Standard double room with fan at Baan Kim Lian SHA in Phuket on October 20th via booking.com
        $20 when accessing booking.com through incognito tab in my browser, $22 when clicking through to booking.com from Cashrwards.
        10% higher price with a 6% Cashrewards cashback what, 90 days after travel? Pretty dodgy stuff.

        Not all hotels are price-jacked in this way, but I've encountered many other examples when trying to book things. Always make sure you test the website in incognito to see whether they're doing it with the accom you want. I've also sometimes had success clicking through from Google Maps and getting lower prices than either a cashback site or accessing the booking site directly. If you're spending hundreds of dollars on an accom booking, definitely worth testing a few different routes to make sure you're not paying more than you need to.

        • dazweeja on 04/09/2023 - 16:47
          +2

          I tried and get the same results but the $20 price in incognito has "Partner offer: Facilitated by a Booking.com partner company" and it's this offer that doesn't appear when logged in with Cashrewards. I'm not sure this is jacking - it looks more like you can't use that offer when using CR.
          I still think it's good advice to check though. I've heard that you can sometimes get better prices just using a VPN (with a server in another country) too.

        • trapper on 06/09/2023 - 12:12

          Wow, I'm definitely going to check this out next time.

    • jedimaster on 08/09/2023 - 17:09

      This is true. So now I book via Trivago. Better price even if you don't get a cashback. When going through cashrewards or Shopback, prices are inflated!

  • Jimothy Wongingtons on 04/09/2023 - 16:11

    @gotyourback

  • swanzilla on 04/09/2023 - 16:20
    +1

    I'm in a similar boat but mine was done through Cashrewards, purchased 6 days ago but still no tracking until now. Have to wait until tomorrow to submit a missing cashback claim, so I'll see how it goes.
    I have a suspicion that it's the Australia Post Car Insurance side that is trying to get out from paying the cashback?

  • screensaver on 04/09/2023 - 16:34

    Maaybe if you dont get a tracked cashback, cancel the deal early

  • randomusername2017 on 04/09/2023 - 16:45
    -2

    Are you over the maximum age to qualify for cashback?¿

  • Store Repgotyourback @ ShopBack AU on 04/09/2023 - 16:47
    -3

    Hi there mate, I'm sorry to hear of the trouble you've had with tracking here, definitely not what we want to hear. I'm always happy to help get Cashback chased up or escalated with merchants when things go awry, so bear with and I'll take a look into your Cashback for you here to see if we can get this sent for further review.

    • Narchos on 04/09/2023 - 17:19

      Thanks for getting back to my PM, I'm hoping this can be resolved :)

      • Typical16-bitEnjoyer on 04/09/2023 - 18:14
        +31

        Inb4 'We didn't get paid, so you won't get paid your cashback'

        Sorry. Not sorry. There is probably more posts on ShopBack issues on OzB than there are ShopBack deals.

    • Sidor on 05/09/2023 - 07:24
      +13

      You need to stop ripping people off and honour deals instead of giving another look for further review.

    • AnyFurtherDiscount on 05/09/2023 - 16:01
      +5

      Hey @gotyourback I have $99 rejected after signed up to SuperLoop as well. Been contacting help@shopback but seems not very helpful besides the generic answer

      • victorheaven on 06/09/2023 - 13:09
        +2

        Same here.

        • AnyFurtherDiscount on 06/09/2023 - 13:38
          +2

          @gotyourback another victim here. Can you please help?

          • Store Repgotyourback @ ShopBack AU on 06/09/2023 - 13:52
            -3

            @AnyFurtherDiscount: Hey mate, as always I'm happy to reach out to the team to get any claims escalated with the merchant, as approval needs to com from them.

    • victorheaven on 06/09/2023 - 13:09

      Same here with signing up to Superloop, done through the app and got screenshots to prove. Can you help?

    • Narchos on 15/12/2023 - 12:53

      For anyone wondering. Gotyourback nor shopback ever updated me about anything about this cashback, and still no sign of it at all.

      Personally I’ve completely stopped using shopback and advised all of my friends/family to do the same.

      • Store Repgotyourback @ ShopBack AU on 19/12/2023 - 14:39

        Hey mate, I'm really sorry to hear this, I am always happy to chase up where at all possible and would have if I'd known this hadn't yet been seen to by the team! I've asked the team what's happened here and asked them to do what they can to resolve this for you as a matter of urgency. I appreciate you letting me know and passing on your feedback, it's super valuable to hear when we've dropped the ball.

  • nuker on 04/09/2023 - 18:12
    +5

    Why retailers are even using this, why not discount it directly and skip the middlemen?

    • KaTst3R on 04/09/2023 - 19:09
      +3

      Affiliate marketers are supposed to run "campaigns" to generate volume and sales. Their argument is that because of their "rewards", you are enticed to make a purchase from a certain retailer and the sale is generated. It doesnt work on inelastic demand products like iphones. And also retailers rather they give a cashback than a direct discount because they maintain a certain listed market price. Kinda like renting a commercial office in the CBD, there is the listed price and then a rebate.

      • dbmitch on 07/09/2023 - 01:31

        Exactly, you were gonna buy that iphone no matter what, what are you gonna do refund it and wait 12 months for a sale? pfffft

  • easternculture on 04/09/2023 - 19:11

    Always treat cashback as a bonus (just incase it never tracks or gets paid) and you will never be dissapointed

    • nwa on 06/09/2023 - 20:58

      Also the time and energy is not worth chasing up or worrying about.

    • dmbminaret on 13/09/2023 - 21:00
      +1

      Always treat cashback as a bonus (just incase it never tracks or gets paid)

      While this is sound advice, it's minimising the point of keeping them honest. They're selling a product/service and often not delivering.

      The lack of transparency and disregard for valid cases is putrid. By simply stating the merchant won't fulfil their obligation so we won't either is offensive.

      Just because you haven't directly paid for the product/service, does not equal blaming you for using their platform incorrectly when it's clear the merchant, them, or both are being dishonest cheats.

  • clover on 05/09/2023 - 00:28
    +6

    Same experience. Booked accommodation worth more than 1500 when they ran 12% promotion in Aug. Doing it on the app to ensure no ads, no virus or firewall, which are standard on my personal PC. No tracking whatsoever. Chased them up and they still couldnt confirm whether it is tracked properly or not.

    My experience: Cashrewards: 95% success rate. Shopback: 5%. I might just cancel the booking.

    • Sidor on 05/09/2023 - 07:25
      +6

      I stopped using CR on booking.com because the rates are always higher when going through CR.

      • WhyAmICommenting on 07/09/2023 - 13:30

        Well, maybe that’s because SB don’t like paying out as per OPs post?

    • Coops1 on 05/09/2023 - 07:29

      I find both SB and CR great. Over $1500 in cashback for a Europe trip, and I only had to follow up two, CR was a hotel (now approved), and SB was car rental (still investigating).

      Used multiple booking methods, 80% thru cashback sites, others using Amex deals, or Qantas coupons. All worked a treat.

    • buckethat on 06/09/2023 - 13:35

      Have used both but have been using more CR as of late, similar experience where CR will track 95% of the time, and mostly within hours.

      Got about $200 of cashback pending on CR for my upcoming trip, hopefully no troubles.

  • buderim11 on 05/09/2023 - 08:15
    +2

    Shopback failed for me , I was expecting $60 back from a freezer purchase from the Goodguys it was rejected by shopback , yet 1 hour earlier I made a Bws purchase that tracked fine, I was using the same PC and same browser and opened a new shopback page , but no tracking.

  • rjb on 05/09/2023 - 08:25
    +1

    Same here, always seems to happen with a large cash back, almost never with a small cash back, sent you a pm @gotyourback!

  • taradavey on 05/09/2023 - 09:51
    +1

    I've had this happen so many times with shopback, it's ridiculous. Hope they can get it sorted!

  • jv on 05/09/2023 - 10:46
    -6

    I had a latte this morning instead of a cappuccino…

  • wchang235 on 05/09/2023 - 13:31
    +1

    I have to say that ShopBack really came through for me a while back. I had about $1500.00 of Deliveroo gift cards when they suddenly shut shop in Australia. Every one of my unused cards were refunded by ShopBack.

    • Poor Ass on 06/09/2023 - 11:49

      easily please

  • chocsyrup on 05/09/2023 - 20:31
    +2

    I find that normal cashbacks seem to usually track, but more often than not, larger cashbacks are rejected.

    • TilacVIP on 06/09/2023 - 04:12
      +1

      I wonder why?

  • TilacVIP on 06/09/2023 - 04:11
    +2

    I'm giving "Topcashback" preference now, so far they have been 100% on the money

  • dmbminaret on 06/09/2023 - 05:55
    +2

    I stopped using shopback for this reason. CR not much better and got so annoyed when Adidas sent order confirmation straight after purchase but invoice after super sized cashback so it got rejected.

    I only use it for dell purchases at work now or bws etc.

  • lozbargain on 06/09/2023 - 10:21

    I have used cashrewards twice for aust post car insurance cash back and both times the auto tracking failed. A simple message to cashrewards resolved it both times.
    I haven't had this issue with any other retailer and would be curious to hear if anyone has had their austpost car insurance track properly, or whether this is just me.

    • bohn on 06/09/2023 - 15:37
      +1

      I've had two Aus Post Insurance policies through CR — the first tracked without issue. The second did not track - and rather than bug CR about it, I signed up for another policy which tracked, and then cancelled the other one.

  • xers on 06/09/2023 - 10:48

    My experience with both cashback providers have been largely positive. As an estimate probably 95%+ of my purchases tracked correctly. For the ones that don't, a quick ticket lodged with customer support generally fixes the issue.

    I make all of my purchases via web browser, after fully disabling any adblock extensions (not just pause it but actually disabling it from the extension list), completely emptying my cart and completing the purchase in one session without clicking on a different tab or window.

  • webtonmoy on 06/09/2023 - 10:56

    I had problems with purchasing from Apple using cashrewards. Particularly, I think there is a pattern: If the product is customised (one with custom engravings, another with RAM upgrade) their tracking does not work.

    In both cases, they honoured the cashback after I contacted them. TA helped with one case, thanks again to the legend :)

  • yoquierotaco on 06/09/2023 - 12:29
    +2

    I always use phone app and do screen recording now. Can easily be done on ios and probably just as easy on android.

    • SuperLate on 07/09/2023 - 10:33
      +5

      Does it matter ? They'll always have that excuse that they didn't get paid by the merchant. How would you unveil that ? Or something else from T&C. When someone posts on a public forum like OP did, only then they actually solve it to save their ***. Looking at this backlash here it is obvious they'll approve OPs cashback now. Instead, what they need to do is ask merchants to have their (cr, sb or tb) logo on every invoice when purchase is done through their link. That way we'll have instant confirmation rather than wasting our time and effort chasing it up.

  • IMadeYouReadThis on 06/09/2023 - 15:39
    +1

    I always screen record for expensive purchase.

  • Homr on 06/09/2023 - 15:42
    +6

    Happened to me before when I made a 4.7k purchase

    https://www.ozbargain.com.au/node/672733

    gotmyback didn't have my back unfortunately

    • Magicmannn on 06/09/2023 - 16:21
      +7

      stabbedyourback

    • truetypezk on 06/09/2023 - 19:53
      +1

      Your back is probably a little too big here:)

  • All Blacks NZ on 06/09/2023 - 17:17
    +4

    I uninstalled their app and closed my account because they also declined a simple cashback for me just like yours. I have been using cashrewards and never had issues and I know what to click and what not to click to track cashbacks. But they still declined and I decided to never use them again.

    • heal on 06/09/2023 - 22:38
      +2

      I have escalated a claim with Shopback over unpaid Australia Post cashback. I think we will only see change with Shopback if people start closing their accounts

      • Sidor on 09/09/2023 - 07:48
        +1

        Or get Shopback blacklisted on OzB.

  • arkanis50 on 06/09/2023 - 17:17
    +9

    Out of CashRewards and Shopback… Shopback is way less trustworthy.

  • potm on 06/09/2023 - 18:05
    +2

    $130 rejected for switching electricity supplier. Will PM gotyourback to see if he can do anything.

    • mountains on 10/09/2023 - 09:20

      They will end up giving you $15 for inconvenience! Even though you give them all the proof.

      All they will say is they didn’t get the commission from the merchant so they can’t pass it to you.. which imo could be a lie! That can make a case with proof users submitted.

  • xslasherzz on 06/09/2023 - 19:27

    Just want to chime in as well, got my cashback rejected after switching electricity & gas. I clicked through Shopback mobile app, through the 5G connection. So there should not being anything that's causing it not to track. Other clicks are tracking just fine.

  • yamahamoto on 06/09/2023 - 20:33

    What I do now is I take the screen shot of the the order just after I paid on my phone that shows that I’m using the app. With that screenshot they can’t tell me I didn’t use the app the purchase. I don’t know about shopback but I have ever got 1 rejected claim over 4 years of using Cashrewards.

  • happyhammer on 06/09/2023 - 20:34

    Stopped using Shopback after similar experiences. Never had an issue with Cashrewards but that might just be luck.

  • manbearpig on 06/09/2023 - 20:53
    +1

    Never make a purchase with the post cashback price in mind. Think of the cashback as a bonus. I've had several cashbacks that I know for a fact I did properly that weren't tracked. I'm talking about purchases one after the other in the same way, where some were tracked and others weren't. It's really hot or miss.

  • heal on 06/09/2023 - 22:36

    I have had the same thing with Aus Post. My claim got rejected and it has been escalated. I used Cashrewards for another Aus Post insurance purchase and that worked fine.

  • Bigsta on 06/09/2023 - 23:16
    +1

    yep same here, cash rewards is not that good either but way less issues then with shopback

  • Dabbler68 on 07/09/2023 - 00:12
    +2

    I will chime in with negative views on Shopback as well. I have had 1 issue with CR and that was resolved. With SB, and far less transactions, at least 4 issues. One claim rejected, one claim granted, and one wrong amount rectified. The fourth was worth about $2 and I did not want to waste the time.

    I made some BWS purchases earlier in tonight's deals. Here's hoping. First one tracked. Still waiting for the others.

  • ipiok on 07/09/2023 - 00:15
    +4

    Yup. CR and SB happy to payout anything under $10. But will reject larger amounts and blame you.

    • Sidor on 07/09/2023 - 07:26
      +3

      and keep the cashback you earned

  • mrvaluepack on 07/09/2023 - 06:54

    Lol $100 is nothing to them. Best way i found to get 100% cashback on either cash rewards or shopback. Is to find what you want first on your daily use browser. Then close all apps on your computer, then open up a vanilla plain chrome browser with no plugins installed, and purchase from there.

  • flyingcactus on 07/09/2023 - 07:31
    +5

    Yes, ShopBack just scammed me out of $171 after changing energy providers through them. I was careful to do everything correctly. Also the click-through reference code literally matches the eConnex transfer email I received so they don't have any grounds to dispute it but yet they arbitrarily reject it. I've heard similar stories from friends - they reliably approve small amounts but conveniently reject large amounts presumably still pocketing the commission.

    • akma1 on 07/09/2023 - 10:30
      +1

      I did this too and my friend also. It did not track with the app with the energy comparison/ Econnex and was rejected by support a couple of months ago. I sent them all the details and there was nothing we can do! Can you help in anyway @gotyourback?

      • Store Repgotyourback @ ShopBack AU on 07/09/2023 - 11:22

        I'm always happy to escalate where required with merchants, and can 100% confirm that when a Missing Cashback claim is rejected by the merchant, we do not receive a commission on the purchase, which is why it's in our best interest to have your claims approved.

      • Store Repgotyourback @ ShopBack AU on 07/09/2023 - 14:19

        Hey there mates, just an update here that I've been working to find a solution with our Energy and Broadband providers to try and get some headway on sorting out user issues with Missing Cashback. I'm happy to say that we have made headway on improving the process. Definitely reach out to myself, or reply to the email chain regarding your claim with our team so we can re-review your claim under this new process.

        • 88mph on 07/09/2023 - 16:40

          Hey mate, sent you a PM with a case number, appreciate a high level check, not getting the usual speedy resolution via customer service.

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