Can I Use The Telstra Smart Modem Gen 3 with Another nbn ISP?

he88388 on 24/08/2023 - 11:34
Last edited 24/08/2023 - 11:51 by 1 other user

I am currently using my Telstra Smart Modem 3 with Exetel.
I want to change over to Superloop in September.
Can I keep using the Telstra Smart Modem 3 with Superloop or any other ISP?
Thanks in advance.

• 

  Twix on 24/08/2023 - 11:51

  +1

  Telstra SM Gen 3 is compatible with Superloop and most ISPs. My previous comment about the Gen 2 applies to the Gen 3.

  Superloop: Login to the Telstra SM Gen 3 and go to the broadband tab, connection settings, type and select IPoE.

  • 

    he88388 on 28/08/2023 - 13:08

    +1

    Thanks Twix :)

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  bargaino on 24/08/2023 - 11:54

  Yes you can, same as with Exetel. The voice part is locked, and it only takes a Telstra SIM though.

  https://www.reddit.com/r/nbn/comments/v7igrw/telstra_smart_m…

  • 

    he88388 on 28/08/2023 - 13:10

    Thanks Bargaino

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  katrodiyar on 24/08/2023 - 16:28

  Yes, you can use it.

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  MeesusEff on 24/08/2023 - 23:35

  Used with Auspost, exetel and now tangerine. Good thing is that Telstra never cancelled the sim in the modem so I have 4g 25mbps backup

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  InfinityandBeyond on 27/01/2025 - 10:47

  Late follow up… but I'm in the same position. Churned from Telstra to Superloop, but now finding that although the modem isn't 'locked' as such, the upload speeds are capped at the old Telstra plan speeds.

  After doing some research it appears the modem still 'phones home' and download the previous config profile! :(

  So although it does work with different ISPs, upload speeds are speed limited (not full new plan speed). Download speeds don't seem to be impacted.

  Anyone been able to overcome this limitation?