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Jetstar Return Fare: Japan from $475, Hawaii $382, NZ $243, Bali $227, Singapore $382, Fiji $428, Vietnam $305 @ IWTF

1530

Jetstar is having a huge sale. Heaps of routes reduced. Prices listed include carry on luggage only.

Departing Melbourne (Tullamarine)

Departing Gold Coast

Departing Sydney

Departing Cairns

Departing Brisbane

Departing Adelaide

Departing Perth

Departing Darwin

Departing Hobart

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closed Comments

  • +48

    But will the plane depart??

    • +6

      my thoughts exactly, won't jetstar just delay and cancel 90% of them, then you have to fight them for a refund but you end up with a travel credit only

        • +12

          Good thing that the stats are recorded for all airlines.

          It's still not pretty for the Qantas group

          • -1

            @Jessie Ryder: Can you please link to these stats?

            I travel Jetstar frequently and while they're often late to depart, I haven't experienced any cancellations. Also, I find they generally make up the time in the air and arrive close to on time (which is a win for me as it's less time on the plane).

            • +1

              @timle: I recently flew to Brisbane on Virgin and a Jetstar staff member was in line ahead of me because his flight got cancelled.

            • +1

              @timle: @timle
              It is all on the internet.

              July 23 Stats:
              Jetstar on time departures 66.3%
              Jetstar on time arrivals 68.1%
              Jetstar cancelations 3.3%

              Long term reported averages
              On time departures 82.5%
              On time arrivals 81.3%
              Cancelations 2.2%

              So yes, we are not exaggerating.
              June stats were even worse btw.

              • @Jessie Ryder: Just giving stats on Jetstar doesn't mean much without comparing to the alternatives. Luckily Flying Ace linked them below (https://www.bitre.gov.au/statistics/aviation/otp_month).

                For July 2023, Jetstar was 1.8% below average for on-time departures, 0.1% below average for on-time arrivals, 0.7% above average for cancellations.

                • +1

                  @timle: @timle Ah, got you man.
                  Jetstar were better than the others for 1 month out of 12.
                  So I guess it's all good man, lets never bag Jetstar again.

                  Just wait until you get cancelled during school holidays with your kids. :|

        • Well clearly you dont fly enough to experience a flight cancel on your face. I’d like to see who is the dramatic one when it happens to you.

            • +15

              @first in line: I'm well travelled too (and mostly budget carriers) and I can say Jetstar is the worst when it comes to delay and cancellations. They're just simply incompetent so please don't make any excuses for incompetence.

              • +4

                @cmyk: Yep, they are now what Tiger used to be.

              • +2

                @cmyk: True that. Tiger was even worse, but hey, they don’t exist anymore. What a low bar for Jetstar.

            • +2

              @first in line: No one is saying delays and cancellations aren't a part of travelling… just that Jetstar is a major offender.

              The rate at which my Jetstar flights have been cancelled is so high (literally 8 out of 9, mostly domestic) - maybe I have had the worst luck

            • @first in line: You're right. You get what you pay for… For some, that's okay. For others, pay more for reliability, that's also okay. To each their own.

              • @plague69: Except that old saying is not true anymore. Qantas and Virgin also have awful records since covid in terms of delays and cancellations. Arguably Qantas is the worst in some respects due to the higher expectations, extent of luggage issues, and mind bendingly incompetent customer support processes that make what could be minor issues become major frustrations. Its luck of the draw no matter what, but if you really want to minimize chance of issues, fly an airline that actually pretends to give a hoot about customer service…. wont be any based out of Australia though.

                For what little its worth i've never had a major issue with Jetstar, flown with them more than any other airline, including Vietnam this year. But thats just luck. Also know many people personally who flew Qantas pat 18 months and almost all of them have had luggage issues, compensation denials, chasing refunds for months, transfer issues with terminal and gate changes not communicated, major delay, and even destination change then an additional flight wasting a day. Thats an awful lot of bad luck for these people. I just flew SQ this past fortnight 4 flights, 2 on Bangkok Air, everything on time. Again… lady luck smiled my way.

        • +2

          They're internationally known as one of the worst for a reason.

        • +1

          Everytime I fly with jetstar and qantas something always goes wrong, never flying with them ever again

    • +26

      Going to all the effort to take time off, plan a holiday, and then play Russian roulette with Jetstar to save a few hundred dollars on a flight. Pass.

    • +38

      July 2023 On-Time Statistics, sourced from: https://www.bitre.gov.au/statistics/aviation/otp_month

      Jetstar:
      Departures on time: 66.3%
      Cancellations: 3.3%

      Virgin Australia:
      Departures on time: 58.9%
      Cancellations: 5.3%

      Qantas:
      Departures on time: 71.2%
      Cancellations: 3.8%

      So Jetstar actually had the lowest cancellation rate of the big 3.

      But hey, let's not let facts get in the way 🙄

      • +15

        Many of us have been burned by Jetstar - and when things go wrong their attitude is to tell the customer F*** OFF. Its not just the cancellation rate that goes into the decision as to whether they are a good airline, its the way they treat their customers. In my case, they can show me all the data in the world supporting their performance, I will never fly with them again.

        • +4

          i've dealt with jetstar cancellations and they give you another flight selection to book, no different to pay and have also paid for hotel accommodation for the extra days

        • +2

          I'm sure you'd find the situation would be the same with Virgin, and Qantas' hardly has the best reputation either, but hey - you do you.

          • @Flying Ace: The difference is how they treat customers when shit goes wrong. Delays can be acceptable if everything is managed properly.

        • Qantas support as bad if not worse. Join the Qantas facebook groups and you'll see countless people loyal to Qantas for decades absolutely dismayed by their current state of operations especially when it comes to customer care/service.

      • Wow, they had a good MONTH! 🙄

        • +6

          June 2023 On-Time Statistics, sourced from the same government resource.

          Jetstar:
          Departures on time: 66.2%
          Cancellations: 3.7%

          Virgin Australia:
          Departures on time: 67.9%
          Cancellations: 4.1%

          Qantas:
          Departures on time: 71.4%
          Cancellations: 3.7%

          • +6

            @Flying Ace: I generally don't fly any Australian airlines anymore.

            Their customer service and attitude is crap compared to foreign airlines.

          • @Flying Ace: What about May?

          • +2

            @Flying Ace: Lol do you work for Jetstar or something?

            Come on, show us what the data says for May - January 2023? What the stats look like during travel peaks (i.e. Dec/Jan 22, 21..) where more customers might actually travel? Why cherrypick data?

            I sincerely hope Jetstar's made a turnaround and they can make their current cancellation metrics stick but surely you understand why people feel like they are an unreliable POS airline when you look at their past performance

          • -1

            @Flying Ace: Look internationally and you'll see low cost carriers have 80% + on time departures.
            But hey, let's not let facts get in the way 🙄

        • Lol you do realise the annual report in linked on the same page right? Only 3% more than Qantas

      • That's actually doesn't even look good

      • +2

        maybe because all the cheapskates on here ozbargain only fly on Jetstar so there are plenty of anecdotal as well as a high percentage of Jetstar hate here

        Agree with above. Don't let facts get in the way.

        my thoughts exactly, won't jetstar just delay and cancel 90% of them, then you have to fight them for a refund but you end up with a travel credit only

        LOL. Someone above actually said Jetstar cancels 90% of their flights

        • -1

          Resorting to name calling as your argument doesn't really work. Just read the room unless you prefer to live in your own bubble? Well, you should join Jetstar because you'll be a great fit.

          • +1

            @cmyk: Resorting to the old - telling someone to join the company for defending them??

            Did I hurt your feelings? Cheapskate isn't name calling - it is a description or probably badge of honour over here
            heck we have userids called tightarse here so sorry buddy, you were pushing but failed

            Also stop overusing "let's not let facts get in the way" especially when you haven't provided any!
            Just embarrassing yourself

            • -1

              @ChatCPT: Like I said, stop simping for Jetstar and open your blinkered view to see I actually provided facts about other LCC that performs at 80% on time performance vs Jetstar. Let that sink in.

              • @cmyk:

                Look internationally and you'll see low cost carriers have 80% + on time departures.
                But hey, let's not let facts get in the way 🙄

                You're just setting a very low bar and comparing from a bad bunch of airlines. Look internationally and you'll see low cost carriers have 80% + on time departures.
                But hey, let's not let facts get in the way 🙄

                You just told people to look. Where is your source?

                • -1

                  @ChatCPT: Here you go (go page 11)
                  OAG-Punctuality-League-2023.pdf https://www.oag.com/hubfs/free-reports/2023/OAG-Punctuality-…

                  And here
                  https://www.statista.com/statistics/382492/on-time-performan….

                  Let's not let facts get in the way (note this is sarcasm directed @flyingace who cherry picked facts to make JS look good) get it?

                  • +3

                    @cmyk: I think we're all for facts and stats, but…

                    How come the only mention of Jetstar in the report you posted is Jetstar Japan and they seem to be rated pretty good comparatively to other Low Cost Carriers.

                    Also Statista seems to be behind a paywall, do you have an account there to share the actual stats with us?

                    Cheers!

                    I feel like for stats to apply they should probably include the carrier in question.

                    • -1

                      @Meeb: So glad to have civilised discussion based on facts. OAG probably measure all airlines but only report the top 10 so Jetstar Australia didn't make it. Agree Jetstar Japan is good but we're talking about Jetstar Australia here.
                      Statista provided similar stats (ie there are LCC that performs, 70%+)
                      The fact of the matter is I'm Aussie and I want Jetstar to succeed but we have to hold them to higher global standards and not be complacent and jingoistic by defending a dud operation.

                      • @cmyk: You are right, they do measure all of the airlines but publish only the top 10.
                        I found this page where they publish all the stats by YEAR and MONTH, e.g. for 2023 JULY: https://www.oag.com/en/on-time-performance-airlines-july-202…

                        Jetstar Airways (our Aussie one) ranks pretty badly and seems to be pretty much always outperformed by the Singaporean and Japanese Jetstar counterparts. I wonder why that is, perhaps our local group can learn something from their Asian colleagues.

                        I will mention that whilst it is an exaggeration to say that statistics "mean nothing" to the individual, but it does predict individual outcomes with less accuracy than aggregate outcomes over larger groups. I've personally been pretty lucky based on the aggregate as I've had pretty decent experiences with Jetstar though that may be because I flew them from Asia and likely was flying on the Asian counterparts.

                        They can certainly always do better!

                • @ChatCPT: Also just chill a little and enjoy this masterpiece from Chaser:

                  ‘If only my flight had been cancelled’, Wagner boss regrets not flying Jetstar

                  Military-for-hire, Wagner Group have been left devastated from the loss of their boss following a plane crash just weeks after he’s attempt military coup of Russia. In response, representatives for the company have expressed regret for his passing, saying if they had just booked Jetstar the flight would have never even taken off in the first place.

                  “Weeks of avoiding windows all gone to waste,” said the now former boss as his plane went down, “I did everything I could to avoid dying, but now in hindsight I see I should have prepared properly for my trip by booking Jetstar, where my flight probably would have been cancelled and I would be safe waiting for hours in the customer service line.”

                  “And in the extremely rare chance that the flight wouldn’t be cancelled, it would be so delayed that it would be impossible to time a ‘non-suspicious death’ attempt.”

                  “Plus, their planes are impossible to sabotage since whatever you use to sabotage it would be lost in transit and end up sabotaging the wrong flight.”

      • +5

        Jetstar actually had the worst every month from Jan - May 2023.

      • You're just setting a very low bar and comparing from a bad bunch of airlines. Look internationally and you'll see low cost carriers have 80% + on time departures.
        But hey, let's not let facts get in the way 🙄

      • +16

        These are the cancellations for the past year. Pretty compelling facts. They are almost 100% worse than the next worse airline.

        Airline Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Average
        Jetstar 8.8% 5.4% 9.5% 3.9% 7.2% 7.2% 7.3% 6.4% 7.1% 8.1% 4.2% 3.7% 6.6%
        Qantas 6.2% 3.9% 2.5% 2.2% 3.6% 2.7% 2.8% 4.4% 3.4% 3.3% 2.8% 3.7% 3.5%
        Rex 2.1% 0.8% 2.3% 2.2% 3.1% 0.7% 0.7% 1.7% 2.3% 2.8% 2.3% 2.2% 1.9%
        Virgin 7.7% 2.5% 2.0% 3.6% 5.0% 3.4% 2.2% 3.4% 2.7% 3.1% 3.4% 3.6% 3.6%
        • Great facts and not just cherry picking like the simps here but hey don't let facts get in the way huh😉

        • +1

          While I agree that Jetstar is bad, it's not the worst in June/July 2023.

          I think you copy/pasted incorrectly for Jun-23. Here's a screenshot from the PDF report

        • +1

          should give rex a try next time i fly.

  • +2

    😮Hawaii

    • i dont get it, you click through and it shows $821 pp on the dates they use (that show $193 each way on the previous page)

  • +4

    Its not the fact that Jetstar cancel or delay that is the problem, its the service they give you afterwards. They are hopeless.

  • +2

    Please research reviews for some of the unknown booking sites for some of the cheap flights. Most of them should be avoided.

  • +5

    Have had good experiences with Jetstar in years past and a very bad one last year.

    The flight was one we've done several times before: SYD - OOL (Gold Coast) for school holidays. Multiple flights a day.

    This time however the original flight was cancelled and the option given was 2 days later. For a short getaway that's just not good enough. After about 5 calls and I would say 8 hours spent on the phone with customer support was able to get it down to next day departure.

    Then after return from trip another 3 days and 6 more hours getting compensation for the money lost due rental car+hotel lost days (no refund policy covers day of departure for cars/hotels). Also lost 1 day from park passes that we couldn't use.

    The stats need to dive in a bit more on what happens 'after' the cancellation. Whether the options is a few hours lost or days lost.

    Most people can adjust (and should) do a flight delay, new plane same day but days lost is nearly impossible to cater for.

    So I'm going to give Jetstar a pass this year and probably next while they sort their issues out. Then if the stats have actually improved and people are successfully making their trips I'll give them a look again.

    • Jetstar for Asia ias awesome. For domestic and other countries not so much

  • +2

    Damn not much love for Perth on that list…

  • I haven't managed to go on a holiday since Covid times but if anyone is looking at the Perth to Bali flights AirAsia is another option for very little more $$ compared to Jetstar if they are any better?

  • +3

    Even at that price it's not worth the trouble of getting stuffed about by their incompetence.

    • +2

      Your loss :)

      • +3

        Hardly.
        I'm going with JAL in October. At least I know the plane will leave on time.

  • +3

    We flew to Japan in March with Jetstar. Left on time, arrived early. ADL - OOL - KIX, NRT - CNS - ADL. Worked well and was cheap.

    • How was the flight itself? I recently went NRT with Singapore Airlines and then returned via KIX, both had layovers in Singapore. The flights themselves were comfortable, no delays.. Did you enjoy your experience? I'm looking to book a trip back to Japan since I loved it so much there.

      • +2

        I went with them in 2019 for that Japan route and the seats were pretty horrible, for a 8-9 hour flight it's not fun lol.
        But besides our luggage getting beat up it worked and was like $500 return.
        The worst part of the experience was Cairns airport because there was a delay there.

      • +1

        Agree with StaticzAvenger, the seats weren't the best, but our luggage was fine.

        Cairns was annoying because they didn't open checkin until a couple of hours before the flight but our layover was three hours or something, so we were stuck waiting to get into the terminal for a while, the food options outside weren't all that flash.

        If you want to go cheap I reckon Jetstar is the way to go. I would love to save up and go ANA/JAL next time though. We've been to Japan 4 times now and flown Jetstar each time, usually Melbourne/Cairns to Narita and return.

        • +1

          I would love to save up and go ANA/JAL next time though

          Heh yeah me too. But honestly, the flight being cheaper leaves more money for sight seeing and shopping. I paid 1.4k to go Singapore Airlines and while it was a good experience, I can't eat that cost again. I guess it depends on your priorities.

          • @TeamSAXON: I recently flew a return flight from Japan on JAL and was amazed at the improvement in quality of life on their planes.

            More legroom, fewer seats, better quality seats, better food, charging/monitors.

            It made me realise how crappy the Jetstar experience is, and if you are tall it really is worth the extra $$$ since it was something like $50-60 each way for "legroom" seats on Jetstar.

  • +1

    I was recently at the airport looking at the departures board. There were a couple of cancelled flights and you probably only need 1 guess as to which airline both flights belonged to.

  • +1

    I flew with Vietjet recently and even though there were a couple of delays but atleast they flew! Not sure if Jetstar can atleast match the reliability score with Vietjet.

    • Which route did you fly on and how was your overall experience? Can you please post a short review.

      • +2

        I went from Delhi to Saigon and after staying in Saigon for 4 days went from Saigon to Melbourne.

        Delhi to Saigon - Delayed by 3 hours but I was notified about 9 hours in advance so it was fine for me. I went to the Airport accordingly.

        Saigon to Melbourne - delayed by an hour but still made it ontime in Melbourne

        I did not pre-book my meals for Saigon to Melbourne so that was a mistake as I had to wait for longer to buy my meal in the flight. Either pre-book or buy food from the Airport to take along.

        I am not very tall so the seats were okay for me but if you are tall and need extra leg room, you can buy it for about $10ish extra which is great.

        Other than that, I did not have any issues.

  • How would one go about adding suitcases and meals to flights booked on iwtf? Just through jetstar website after purchasing?

    • correct

      just did the same few days ago

      • Do you have to pay more adding later compared to if bought at same time?

        • +1

          Yep, slightly more. But still cheaper than paying for the add-ons on iwtf, or matter of fact any booking agent in general. My last jetstar booking was through kayak and they wanted $70 au~ for each checked bag. Jetstar au wanted $20 but the fare itself was higher than kayak. So i bought the ticket on it's own on kayak, and then paid $25 or $30 for the checked bag + seat selection, meals etc by retrieving the booking on jetstar site.

    • Just compare prices before and after. Some time ago I looked and it's more $$$ to add later to a booking compared to at initial booking.

    • +2

      Hi urzu,

      We have Jetstar.com as one of our suppliers, so you can click on them from the results on IWTF and then add luggage as part of your booking.

      Cheers.

  • +3

    Cheap flights, mind you when you add luggage it adds up.

  • +2

    Anyone done Japan with Jetstar? I recently went with Singapore and it was a good experience (mostly.. Just on return flight they had us eat breakfast at 3am 🙄). Would like to hear people's experiences, as I am looking at going back to Japan.

  • -1

    Remember, Jetstar doesn't have to follow their published departure times, as highlighted in their terms of carriage - "Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified." (https://www.jetstar.com/au/en/conditions-of-carriage-jq) keep this in mind when booking

    • +7

      As an FYI, this is standard practice and not limited to Jetstar…

      Qantas Clause 9.1

      Virgin Clause 12.3

  • My wife is from the Philippines but has a permanent partner visa in Australia. Does anyone know if she will need to apply for a tourist visa to go to New Zealand?

    • +1

      Check NZ government travel/immigration website

  • +1

    Anyone else getting… You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server.

  • Flew out of Tulla last month on a Friday. Every cancellation or delay was a Jetstar flight lol.

  • +1

    Flew jetstar to bali (using qantas points) last week, and partner flew a week before, no issues at all. Flights were on time and pretty decent value.

  • @IWantThatFlight When do the sales end?

  • How does it work with baggage for Sydney to Japan via Cairns? Do you need to collect baggage again and line up through security and/or check in?

    • I would say yes, you have to collect your luggage and carry it across to the international terminal, which is a short few minute walk from the domestic. I flew this route back in 2019 and I had to check myself in again and show my passport at the Jetstar counter. I had no luggage at that time though, but that's how domestic to international transit worked for me in the past (Qatar, Air Canada, Hawaiian). Domestic and International trips are essentially 2 separate itineraries.

    • Yes, you collect from the domestic and re-check bags and redo security lines…

      It was far from an easy, quick or comfortable experience.

      I had to go through security 4 times in 2 flights because apparently bike locks aren't allowed in carry-on (yeah not even a cable lock a U lock style lock).

  • +3

    Just to balance things out here, I can from personal experience, say that I've only had good experiences with Jetstar. People are far more likely to complain that commend companies. Jetstar gets a thumbs up from me, on price and on service but, as always, ymmv.

  • Travel dates of over 6 months smh

  • Some of these flights are indeed cheap but have a long layover of around 20 hours. PSA to check for layovers and their duration before booking

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