Cosby's Superstore (Omo Deal) Drama. Thoughts?

I Smell Pennies on 08/08/2023 - 15:44
Last edited 08/08/2023 - 15:45

Just got the following email now following the cheap Omo deal IYKYK (I didn't purchase anything but I guess Shopify saved my fake email)

I believe this is a fake store, due to the inconsistancies in warehouse information, business information and pricing. What do you guys think? Are they real? Fake? Has anyone here purchased from them?

Checkout does not include Visa/Mastercard. Only AfterPay, EFT etc

I'll start the thread, you guys can discuss below.

Important Notice For Customers

Dear Valued Customers,

(Effective Immeadiately)
We regret to inform you that Cosby's Superstore will no longer be providing fulfillment to orders placed on Catch Marketplace, this is due to an internal issue surrounding fair share of market and revenue.

If you have placed an order with us using Catch please cancel it.

If you still wish to purchase this item, please purchase directly from us at www.cosbys.com.au
To apologise for this inconvenience, Cosby's Superstore is offering:

  1. The OMO Product for $2.50 for 1KG product and $10.00 for 7kg.

  2. Free Delivery on all orders using the code SHIP23.

  3. 60% off all furniture ranges until 12:00AM on 09/08/2023

Orders placed directly on www.cosbys.com.au are not affected by this issue and will be processed and fulfilled as normal.
(New orders for this product will need to be placed directly with us and will be processed as normal.)

We expect the following delivery time frame for this product to be between 09/08/2023 and 20/08/2023.

General Discussion

Related Stores

Cosby's Superstore
Cosby's Superstore

Comments

  • nicholasv on 08/08/2023 - 15:49
    +1

    It seems suss to me thag they're not fulfilling the Catch orders. I assume that Catch, similar to eBay, has the ability to take the funds away from the seller if they don't fulfil the order. I didn't buy any but am interested if others did. There were more than 7k units of the 1kg Omo on their website which slowly dropped to 0 after the night went on. Very surpised if they have enough stock to fulfil all of those orders

    • IMadeYouReadThis on 08/08/2023 - 15:56

      I ordered 5 of 1kg - see what happens otherwise will put a dispute to AfterPay.

  • BargainsGrabber on 08/08/2023 - 15:53
    +4

    Just to add to the above, their Product Review page is completely full of fake reviews, with new accounts created to leave a 5 star review for Cosby’s and no other reviews since

  • trixieb on 08/08/2023 - 16:02

    A few unhappy reviews here:

    https://au.trustpilot.com/review/www.cosbys.com.au

  • Jimothy Wongingtons on 08/08/2023 - 16:04
    +3

    Damn yet another ‘if it’s too good to be true it is’ deals - I don’t even bother anymore.

    • Xistn on 08/08/2023 - 16:14

      It's all to common these days, I ask myself sometimes, when was the last time, I saw a post from a friend in the feed on scambook..

      Back to market place scrolling.

  • trixieb on 08/08/2023 - 16:07
    +1

    Mod: Removed personal info.

    https://abr.business.gov.au/ABN/View?id=25651554752

  • Gunnar on 08/08/2023 - 16:46
    +5

    With a name like Cosby did you expect it to be trustworthy?

    • Almost Banned on 08/08/2023 - 19:48
      +2

      But they have a great collection of cardis and sweaters…

  • sween64 on 08/08/2023 - 16:58
    +2

    If you have placed an order with us using Catch please cancel it.

    That’s sus. Can’t Cosby’s cancel it from their end?

      • bagpuss78 on 08/08/2023 - 23:54

        I had ordered from Catch and got a separate email from yourselves to cancel and re-order. You actually can’t cancel via Catch, all it does it give you an option to contact seller to which I did. After waiting an hour thinking it through I then called them. They stated that they can’t cancel and only the marketplace seller can. The agent said they called the seller, being you and were talking. I really thought they would cancel the order then and there and refund immediately though they wouldn’t. They raised a dispute which again goes via email and gives the seller 1 or 2 days to dispute. Catch don’t pay the marketplace seller straight away, it’s done weekly according to their site from researching. It’s all a little bit odd to me with no real assurance. Really if anyone bought from Catch you should allow buyers to receive the refund prior to buying again through you direct. Catch would have supplied customer records so I can’t see why that would prevent you from reservicing those customers.

        • tka on 09/08/2023 - 00:26
          +3

          Sellers can cancel orders on catch, which then initiates a refund.
          Cosby stating otherwise is just incorrect.
          Catch also holds payments to sellers for 2 weeks before paying sellers.

          Reasons for not honouring catch sales also doesn’t add up. Amongst a whole lot of other things..Given platform fees are clearly stated on sign up to the platform that Cosby would’ve signed.

  • spackbace on 08/08/2023 - 18:22
    +1

    Checkout does not include Visa/Mastercard. Only AfterPay, EFT etc

    Curious to see how this all goes

  • Tralala on 08/08/2023 - 20:18
    +2

    Abr showed the business isn't registered for gst. It could also be that they have just started therefore not required to register to gst yet.

    When you check website on whois, website linked to a different abn which is linked aloha furniture which website set up looked similar to cosby superstore.

    It could be that the business is new and is opening different websites to target different types of customer.

    • trixieb on 09/08/2023 - 02:04
      +6

      @Tralala How can a business serve 'millions' of customers but not register for GST?

      Quote from owner below:

      Cosby's Superstore is a registered business that has successfully served millions of Aussie's save money on everyday items (Scammers don't register businesses and operate unhidden) We give our customers honesty and transparency.

  • Typical16-bitEnjoyer on 08/08/2023 - 20:29
    +2

    internal issue surrounding fair share of market and revenue.

    "We don't want to pay fees to Catch" I assume

  • ozwog05 on 08/08/2023 - 20:40

    Zip zop zoobity bop

    • IMadeYouReadThis on 08/08/2023 - 22:22
      +7

      How are you able to sell the items such as Omo for that cheap price? Can you show us the picture of product in your warehouse?

      Edit: not just cheap, basically you are giving them away at $10 for 7 kilo given the shipment alone will cost you way more than that.

      Also, why no Credit Card / PayPal on your website? I have never seen a website where credit card is not a payment method.

    • BargainsGrabber on 08/08/2023 - 22:24
      +3

      Thanks for your prompt reply and honesty. How do you even make profit from the OMO sales while selling at $2.50 and also offering free shipping alongside?

      Cosby's Superstore is a registered business that has successfully served millions of Aussie's save money on everyday items

      If the above is true, why the suspicious Product Review ratings and comments from users who just joined Product Review to only leave the only review to Cosbys?

      Sorry until we (OzBargainers) believe that we get the products in hand, all of these are still grey area

    • Typical16-bitEnjoyer on 09/08/2023 - 12:06
      +6

      How on earth is it possible to "serve millions of Aussies" yet have turnover of less than 75k? You're not registered for GST.

      Good job at digging a deeper hole.

      • rambutann on 09/08/2023 - 14:32

        Hahahaha glad someone elses brain kicked into gear on this one.

  • Seraphin7 on 09/08/2023 - 12:10
    +1

    Wow, there's a real stench about this. Hard to decipher exactly what direction it's coming from, but there's certainly a pungent aroma in the air.

    • payton on 09/08/2023 - 12:16
      +2

      could use some Omo

      • Seraphin7 on 09/08/2023 - 14:53
        +1

        Awaiting delivery.

  • Tomstars241 on 09/08/2023 - 13:02

    Will catch contact us or do we follow up?

    • tka on 09/08/2023 - 13:11

      Quicker and easier to contact catch directly to process.

      Don't rely on Cosby to do anything at this point.

  • IMadeYouReadThis on 09/08/2023 - 13:06
    +1

    Looks like the rep has done a runner lol..

  • attalisie on 09/08/2023 - 14:18

    I had ordered on catch and was refunded just now.
    "Hi attalisie,
    We hope this email finds you well.

    Thank you for placing your recent order. Unfortunately, we are unable to fulfil some item(s) as listed below: A refund has been processed back to the payment method used at the time of purchase. Please allow 2-5 business days for the refund to appear in your account.

    Should the item still be available on Catch.com.au, please feel free to purchase it again.

    We sincerely apologize for any inconvenience caused and thank you for your understanding.

    Team Catch

    • Kperry on 09/08/2023 - 17:18

      I got the exact same thing.

  • IMadeYouReadThis on 09/08/2023 - 14:47

    Has anyone else ordered directly through them? I have made a few orders just to test it out - more likely than not it won't be fulfilled.

  • Max333 on 09/08/2023 - 14:54

    @Cosbys Superstore how are your furniture prices so cheap and free delivery if legit? Why no offer of PayPal if legit?

  • andyken on 09/08/2023 - 16:23
    -1

    I still trust cosby, let's see whether they will fulfil the omo order

    • spackbace on 09/08/2023 - 17:53
      +1

      I still trust cosby

      How'd they manage to gain your trust in such a short time?

      • andyken on 15/08/2023 - 21:14

        that's all i can do for the moment as my money with them now

  • prkr on 10/08/2023 - 03:12
    +2

    Their Terms of Service are written in US English, even with a “[LINK TO REFUND POLICY]” left in.

    They say they’ve served millions yet started in March, and if they’ve served millions, why aren’t they registered for GST?

    None of their legal policies make references to Australia or Australian law - yet they operate in Australia?

    Some reviews seem suspicious. Why does one mention their order was fulfilled by…Walmart?

    With that said, the couple operating this venture aren’t well hidden - it didn’t take long to find details including a home address where one of their businesses is registered to. I doubt if they were scamming people that this information would be so easily found.

    The owners interestingly seem to have been working on various businesses in the past, none of which seem to have ‘taken off’ as I can’t find further information on them - from travel, to food, furniture and more…

    Either way, the business doesn’t seem particularly reputable in my personal opinion, given so many shortcuts taken on their website alone, but, I guess time will tell if these orders are fulfilled.

    I am 50/50 on this one.

  • IMadeYouReadThis on 10/08/2023 - 06:33

    The whole saga is definitely turning out to be a fraud! I placed an order 3-4 days ago and when I check my order status, it says “it’s on its way”. Yay! But there is a problem - the estimated delivery is from August to October…lol. My last payment from Afterpay is in September so it’s very safe to assume at this point that they are dragging things enough to ensure that I can’t dispute the transaction with Afterpay. I will wait out for a few days to see what happens but yeah; things are looking very bad for this dodgy seller.

  • Springett on 10/08/2023 - 13:00

    100% scammers

    Report to your credit card for refund if you got caught, and scamnet

    • IMadeYouReadThis on 10/08/2023 - 13:08

      that's the catch - they don't accept credit card so you can't report. Only AfterPay and ZipPay I think but yeah reporting is the only option

  • Springett on 11/08/2023 - 17:47

    Scamnet WA are investigating this mob… avoid avoid .!!

    Please report to scamwatch in your own state and merchant services if you have ordered anything.

    Don’t order on any medium….

  • Bargainaholic on 11/08/2023 - 18:29

    I put a dispute last night on Afterpay and got refunded today meaning no payments will go through

    • stockastics on 19/08/2023 - 18:09

      Any idea how to raise the dispute? Thanks

  • spackbace on 19/08/2023 - 18:11
    +4

    https://cosbys.com.au/products/caramel-honey-macadamia-ice-c…

    Umm how are they shipping that? 😂

  • Jojo78 on 23/08/2023 - 03:06

    Has anyone actually received anything? It’s been 2 weeks now

    • IMadeYouReadThis on 23/08/2023 - 06:52

      Nope nothing, just disputed my transactions with Afterpay and waiting for an outcome.

      • kay007 on 25/08/2023 - 18:16

        How to file a dispute? Could you please tell me the process?

    • stockastics on 24/08/2023 - 16:44

      Got notification that items delivered.. there is no delivery.. what a scam.. have raised a dispute with Afterpay

      • kay007 on 28/08/2023 - 18:17

        How do you raise a dispute? I got a notification saying it was delivered but it’s not

        • stockastics on 28/08/2023 - 18:50

          Order dispute on Afterpay

  • tka on 27/08/2023 - 01:43
    +1

    This was almost the perfect exit scam….and to think it was done over Omo.

  • trixieb on 29/08/2023 - 01:04
    +1

    @rompastompa Interesting that the other 3 businesses under Chloe's name use postcode WA 6169 as the main business location

    https://abr.business.gov.au/AbnHistory/View?id=98146363825

    Historical details for ABN 98 146 363 825

    READING, CHLOE ANNE GLORIA 25 Oct 2008 (current)

    ABN Status From To
    Active 01 May 2019 (current)
    Cancelled 05 Sep 2017 01 May 2019
    Active 01 May 2014 05 Sep 2017
    Cancelled 17 May 2013 01 May 2014
    Active 25 Oct 2008 17 May 2013

    Entity type
    Individual/Sole Trader
    Goods & Services Tax (GST) From To
    Cancelled 06 Sep 2017 (current)
    Registered 01 May 2014 05 Sep 2017

    Main business location From To

    WA 6169 01 May 2019 (current)
    WA 6169 25 Sep 2014 01 May 2019
    WA 6169 01 May 2014 25 Sep 2014
    NSW 2560 25 Oct 2008 01 May 2014

    ALOHA FURNITURE 22 Jul 2023 (current)
    FOODIE EXPRESS 31 Jan 2023 (current)
    READ BROADCAST GROUP 09 Aug 2022 (current)

    Stay In Bed Fruit And Veg 07 Sep 2019 - 09 Apr 2021
    POPUPPLAY 19 May 2019 - 25 Mar 2021
    Main Front Travel 30 Oct 2014 - 10 Mar 2016

    Chloe Reading

    Video of Chloe: https://www.facebook.com/TankFM/videos/chloe-reading-tank-fm…

    TikTok: https://www.tiktok.com/@thatradiochickchloe?fbclid=IwAR2ng2a…

    https://www.issuewire.com/chloe-reading-is-closing-the-gap-o…

    Chloe Reading is closing the gap on inclusion with Radio Equal

    Australian Capital Territory, Australia Jun 29, 2020 (Issuewire.com) - Chloe Reading a 30-year-old Australian broadcaster has launched her disability-inclusive satellite radio network (Radio Equal Network) A global network available in any country with access to the internet.

    Miss Reading said " When I was an 11-year-old kid with no friends and very little social skills Pete took me under his wing and taught me everything I know about broadcasting, the education and wealth of knowledge I received from Pete is more than any university could have taught me.

    When Miss Reading was asked why Radio Equal she said " I've lived a very sheltered life and hidden my disability from the eyes of the public, as a 30-year old I found I had come to a point in my life where I've learnt to be comfortable in my own skin. I no longer hide my disability from the world, I have Spina Bifida, This is me.

  • IMadeYouReadThis on 29/08/2023 - 14:13

    I initiated a dispute with AfterPay a few days ago but still no update. In the meantime, these scammers have advised me that my items have been delivered. Shocking!!

  • IMadeYouReadThis on 29/08/2023 - 14:23
    +1

    Received the following email:

    Dear Customers,

    Please be advised that all orders placed 1st Aug to 28 Aug are being refunded.

    This is due to a delivery/fulfilment failure on behalf of our third party supplier, (Sello Fulfillment)

    We would like to remind our customers we are a dropshipping model business (middle man) and as such it takes some time to rectify issues with our suppliers.

    We are aware of orders being incorrectly marked "Delivered" and we are currently investigating.

    We ask for your patience while we process refunds, Please only contact us regarding your refund if you have not received refund notification by 1st September.

    • Magicmagic on 30/08/2023 - 12:35

      Thanks for sharing. I did not receive their email although have escalated through Afterpay to get a refund.

      I think their excuse is a clear lie and all items on their website are a scam. They have on their newest page stuff like ice cream which is impossible to post https://cosbys.com.au/products/caramel-honey-macadamia-ice-c…

  • trixieb on 29/08/2023 - 16:36

    Hopefully all orders will be refunded soon

    Is this the Sello mentioned in email?: https://www.sello.io/en/

  • trixieb on 29/08/2023 - 16:56

    Macksville Local Court list, Thursday, December 8 2022
    Luke Jakob Braune

    8 Dec 2022 — R v Luke Jakob Braune.

    Everybody appearing at Macksville Local Court, Thursday, December 8
    Here is a list of matters listed at Macksville Local Court on Thursday.

    https://www.dailytelegraph.com.au/subscribe/news/1/?sourceCo…

  • trixieb on 30/08/2023 - 12:13

    Here is a photo of Luke (Lukas) Braune - could be the guy in the middle

    2021 article under heading 'Radio Equal Appeal' Go Fund Me on page 23

    https://issuu.com/newsofthearea/docs/coffs_coast_news_of_the…

  • sumyungguy on 30/08/2023 - 14:08

    Just got my $2.50 refund after receiving the bogus delivery confirmation. Feels like a variant of micro-deposit fraud. They expect some purchasers won't be bothered asking for a $2.50 refund, so collect free money.

    • IMadeYouReadThis on 31/08/2023 - 08:11

      is the refund via Afterpay? I raised a dispute with them and Cosby responded saying "Refunded" but there is not refund and I am expected to either "Accept" or "Reject" this solution on Afterpay. I am not sure if I accept, will I see my money?

      • sumyungguy on 31/08/2023 - 08:42
        +1

        Refunded by Afterpay back to my credit card, two payments of $0.63

  • CSC on 30/08/2023 - 23:20

    When I first saw this appear on the Oz bargain site, I was too quick on the trigger finger and order some OMO.
    This was despite, warning signs only accepting EFT and payapl and not being registered for GST and short
    operating history. My stomach sank the next day when the post was removed. From the order placed on their
    site on 6th of August, the tracking was stuck on order is on the way. On 28th of August, an email said it was
    delivered (Not). All attempts to communicate through their email have been ignored. So I'm stuck with reporting
    them to the ACCC and perhaps asking Choice what to do. I'm resigned that that is $25 I'll never see again.

    • stockastics on 31/08/2023 - 09:48

      Raise dispute on AfterPay and you will get full refund

  • somethingzzzzz on 03/09/2023 - 21:47

    i saw the OMO offer on OZ and purchase $100 worth. i got an email saying my order was delivered but didnt received anything. check the surveillance footage nothing also. i contact them multiple times but got no response. clearly seems like a scam

    • runamuck on 04/09/2023 - 08:44

      U saw the offer on oz and despite all the comments saying it smells like a scam and you still proceed with purchase. Hmmm.

    • IMadeYouReadThis on 04/09/2023 - 09:37

      I took a punt at $10 which I now disputed with Afterpay. Playing with $100 was a bit too much IMO. Please tell us that you didn't do bank transfer!

  • BargainsGrabber on 04/09/2023 - 23:52
    +1

    Hello, Cosby's has been processing refunds and returns since this all started happening. Our third party fulfilment centre which has been functioning up until this ordeal, we are going through every order that has not been delivered. Too much hands have tampered within Cosby's infrastructure which has caused a problem with status updates, misallocation of stock and misinformation in general. Cosby's stock..is Cosby's stock. We apologize for this frustrating inconvenience, we are looking for a different method to eliminate third parties. We will be going through every Proof of Delivery, the manifest and get to where every item has gone. Thankyou, and no we are not scamming anyone..I am one person trying to get through every email and msg or communication that comes through. That being said, ringing the number is not the best form of contact for Cosby's..please use email or store inbox so I can process every single one. We trusted the wrong businesses. Everyone seeking a refund for non-delivery of order will receive it.

    Initially posted on Product Review

    • stockastics on 06/09/2023 - 15:53

      Have you refunded everyone?

  • 321 on 07/09/2023 - 13:01

    Now their website is down. No refunds yet but plenty of lying emails about refunds and deliveries

    Cosby's Superstore · 7d ago
    Hello, Cosby's has been processing refunds and returns since this all started happening. Our third party fulfilment centre which has been functioning up until this ordeal, we are going through every order that has not been delivered. Too much hands have tampered within Cosby's infrastructure which has caused a problem with status updates, misallocation of stock and misinformation in general. Cosby's stock..is Cosby's stock. We apologize for this frustrating inconvenience, we are looking for a different method to eliminate third parties. We will be going through every Proof of Delivery, the manifest and get to where every item has gone. Thankyou, and no we are not scamming anyone..I am one person trying to get through every email and msg or communication that comes through. That being said, ringing the number is not the best form of contact for Cosby's..please use email or store inbox so I can process every single one. We trusted the wrong businesses. Everyone seeking a refund for non-delivery of order will receive it.

    • IMadeYouReadThis on 07/09/2023 - 14:05

      did you pay direct or afterpay?

      • 321 on 08/09/2023 - 13:12
        -1

        Direct :( 1k

        • IMadeYouReadThis on 08/09/2023 - 13:19
          -1

          Direct :( 1k

          Damn man! What would you do that… feel sorry for you, I honestly don't know if there is anyway to recover the funds. But you could lookup BSB/Account number to see which bank that account relates to and raise it with the bank to see if its recoverable. This offer was too good to be true and $1k was definitely not worth a risk, I took a punt with 4 orders with maximum of $20.

        • stockastics on 16/09/2023 - 14:36

          Did u get your money back?

  • somethingzzzzz on 07/09/2023 - 14:31

    honestly i dont read the comment unless required. for this case i only see the comments afterwards since i didnt get my OMO. i defaulty trust whatever is on OZ as long it was not posted but someone who is related to the store or the promo.i paid using afterpay since it was the only option. does anyone know if afterpay is like paypal where you can complain about not receiving the item

    • IMadeYouReadThis on 07/09/2023 - 14:37

      You can dispute the transaction but don't accept the resolution from the seller until you see the money back. I am going through same RN, I disputed a transaction and seller said refunded. I accepted the resolution and dispute closed but there is not refund. Afterpay is saying "bad luck" and contact the seller for a refund who is not responding. They are helping Cosby to scam the people..I never though AP will be this incompetent…

      • IMadeYouReadThis on 08/09/2023 - 13:17

        update: Aftepay contacted me to find out more about the seller and I have given them details including how they have tried to scam people using Afterpay. They will refund my money and do their own investigation re the seller.

      • shreav on 13/09/2023 - 16:26

        Yeah well I didn’t accept the resolution, and then AfterPay closed the dispute in favour of Cosbys because I hadn’t responded in 10 business days.

        Even though they told me not to.

        I never realised how easy it was to scam people out their money just by using AfterPay lol.

    • I Smell Pennies on 07/09/2023 - 14:37
      +2

      i defaulty trust whatever is on OZ as long it was not posted but someone who is related to the store or the promo

      I'm sorry you had to suffer but that's how it works. You have to do your due diligence research with stores you've never heard of before. Many of us were quick to point out that it was a scam from the very start, and all it took was a tiny bit of research.

  • ThePointsGuru on 15/09/2023 - 12:13

    The website is shutdown now.

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