Officeworks Sold Me Fake Apple AirPods Pro 2

Lqvbbb on 26/04/2023 - 20:45
Last edited 26/04/2023 - 22:40 by 1 other user

Hi all,

I just recently brought apple airpods pro 2 from Officeworks, and have confirmed with Apple store it is fake.

Just want to let you all know, when purchasing Airpods, remember to check straight away the serial number on the box and Airpod Case must match. If not, its more than likely to be fake.

Going to officeworks tomorrow for a return. Hopefully there wont be too much trouble.

Apple:
Problem Description/Diagnosis
Issue: Customer presents device to the Genius Bar reporting that despite help from Apple Support,the firmware can’t be updated and ANC does not work well.

Steps to Reproduce: Visually verified through the Genius Bar that the firmware won’t update and HDI can’t be run. The serial number on the case was bought from JB Hi Fi in Chadstone on April 5 and reported as also being unable to run HDI.

Cosmetic Condition: Case feels heavier than authentic AirPod Pro 2nd gen case and has a distinct pink pall. The “engraved” writing on the AirPods is darker than expected and appears to be printed rather than etched.

Proposed Resolution: Apple is unable to service these AirPods as there appears to have been third party modifications.

Resolution: Service Denied
Reason: Unauthorized Modification

Apple also said that:

Box (package) serial no - was genuine
Airpod case/airpod serial no - it was brought in Chadstone
Icloud registration serial no - was from china with a korean contract.

All with different serial numbers

The funny thing, the box seemed to be sealed and had a genuine serial no

Cheers

Electrical & Electronics Apple Bluetooth Earphones Earphones

Related Stores

Officeworks
Officeworks

Comments

  • [Deactivated] on 26/04/2023 - 20:54
    +1

    No way!

    pic?

  • hsp on 26/04/2023 - 20:57
    +18

    the only way i can imagine this happened is that a different customer purchased a pair, then refunded the fakes and OW resold. quite unlikely though i assume

    • barty10101 on 26/04/2023 - 21:11
      +1

      I imagine this would be a lot easier than you’d think. And a lot more common than you’d think 🤦🏻‍♂️

  • qvbbb on 26/04/2023 - 20:57

    This is what apple confirmed and said

    ' Issue: Customer presents device to the Genius Bar reporting that despite help from Apple Support,the firmware can’t be updated and ANC does not work well.

    Steps to Reproduce: Visually verified through the Genius Bar that the firmware won’t update and HDI can’t be run. The serial number on the case was bought from JB Hi Fi in Chadstone on April 5 and reported as also being unable to run HDI.

    Cosmetic Condition: Case feels heavier than authentic AirPod Pro 2nd gen case and has a distinct pink pall. The “engraved” writing on the AirPods is darker than expected and appears to be printed rather than etched.

    Proposed Resolution: Apple is unable to service these AirPods as there appears to have been third party modifications.

    Resolution: Service Denied
    Reason: Unauthorized Modification

    • pjetson on 26/04/2023 - 21:09
      +2

      Let me try to get this straight. You bought them from Officeworks, but Apple is saying that the serial number says that they were bought from JB HiFi. And Apple is saying that they have previously been reported as faulty?

      • barty10101 on 26/04/2023 - 21:12
        +2

        The serial number printed on the fakes will have been printed on many fakes.

      • qvbbb on 26/04/2023 - 21:13

        Its so weird. I brought the aipods pro 2 on the 22/04/23, and when trying the Airpods, the active noise cancellation didnt work, the near-me function didnt work. Tried to update the airpods didnt work. Hence, going to apple.

        Apple also said that:

        Box (package) serial no - was genuine
        Airpod case/airpod serial no - it was brought in Chadstone
        Icloud registration serial no - was from china with a korean contract.

  • Amaris on 26/04/2023 - 20:59
    +9

    Maybe OW gave you a pair that someone switched and 'returned'.

    • qvbbb on 26/04/2023 - 21:00
      +4

      Yeah i have a feeling that it happened like that

  • activ8newbs on 26/04/2023 - 20:59

    Very interesting. Email complaint to Officeworks. Milk it a bit. You deserve it. PITA for you to goof around etc
    Let us know outcome!

  • garetz on 26/04/2023 - 22:25
    +7

    I am 100% sure if you present this to Officeworks store, they will deny you a refund, they will ask you to prove it, and that you did not do it yourself. Instead of returning it to the store you bought it from you probably have to contact their head office and present evidence to that effect.

    If i was you i would just return it and ask for a refund saying the ANC is terrible. Then Officeworks will need to return it to apple, then they can deal with this whole issue not you.

    • Switchblade88 on 26/04/2023 - 22:36
      +1

      Yeah, sometimes playing dumb like this is a much better avenue to get the required solution.

      If you tell the OW staff the truth you will ironically only create more headaches for yourself. Blame the ANC being faulty and get a replacement - but CHECK the serials/ANC etc instore with a staff member present so if it's another fake you can blame the store before taking possession.

  • JIMB0 on 27/04/2023 - 08:37
    +2

    Officeworks would have recorded the serial number when they sold it to you. It may even be printed on the receipt.

    • barty10101 on 27/04/2023 - 21:53

      only the serial number that was on the box, not necessarily the serial number for the AirPods within if they have been swapped by a bad actor.

    • [Deactivated] on 02/07/2023 - 13:29

      Anyways just had an appointment today (1/07/2023)

      Today is 02.07.2023

  • TEER3X on 02/07/2023 - 13:36
    +1

    It's obviously Office works selling the fakes and making billions. No one (other than myself) would suspect them, it's the perfect crime. Case closed!

  • SKiZO on 02/07/2023 - 14:00

    Occam's Razor.

    • [Deactivated] on 02/07/2023 - 15:02

      "Mama says, 'Stupid is as stupid does.'" Forrest Gump

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