I want to get a general Information to how I can get an outcome or a result from a complaint made. I want to know if I were to make a complaint about a customer service agent or a seller, what is the best way to approach this? How would I know my complaint has been handled, heard and actions taken by the management?
Say if the customer representative gave me a wrong information or mislead me, made a promised then refuses, what steps of actions should I do?
How to Get an Outcome for a Complaint
iceteacake on 09/02/2023 - 13:38
Comments
This post doesn't have enough information.
What type of industry is this? Is it a retail transaction or something else like financial services?
Are you talking about an e-store or eBay or physical store you visited?
What evidence do you have of what the representative has provided?
What type of industry is this
This, depending on answer there’s ombudsman offices sometimes issues can be escalated to.
This post doesn't have enough information.
Plot twist, OP is the defendant of a complaint and wants to know how to maneuver it.
How about this, why does it matter? It's nice to feel like you got one back at the person but you know what's even nicer? Forgetting it and moving on with your life. Take solace in the fact that they're a peon in a call centre.
Ask Pam.
or
Get Pam to act as your delegate.
snap.
30 secs!
Go full Karen, let us know.
Say if the customer representative gave me a wrong information or mislead me, made a promised then refuses
In writing?
Say if the customer representative gave me a wrong information or mislead me, made a promised then refuses, what steps of actions should I do?
What are you wanting to happen? It sounds like you want the representative to be punished. Or do you just want the company to make good on the promise?
Op DEMANDS SATISFACTION.
REEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
i wAnT cOmPeNsAtIoNzZzZzZ!!
facebook
instragram
call centres
google reviews
emails
ozbargain
CEO letters
ACA
nine newsif all fails
bikesFOI?
So you were misled. What would you like to happen?
Then reverse engineer how you should go about it.
Be nice, then be firm, be dissatisfied, then be irritated. In that order. Don't forget the person behind the badge, who likely isn't being paid enough.
made a promised then refuses
If you didn't get a promise in writing then you really don't have much to make a stand on. You can put your complaint in writing as a valid option but if you were told (or decided to only hear) an unsustainable promise e.g. "90% sale off this car price", but didn't get the promised deal at time of payment, then you don't have much chance of getting traction.
There's not enough info given to decide if this is a 'misleading conduct' issue or just a whinge.
If the promise was made in a phone call, perhaps the call was recorded. Depending on the organisation, there might be an ombudsman, and you may be able to request access to the recording. Optus sent me a USB stick containing the recording of a call once after I lodged a complaint.
If you actually want an outcome and believe you are entitled to one, you should specify what outcome you would like. Don’t just expect them to come up with a solution.
Key here though is being entitled to one. If you don’t have any proof, then it’s going to be difficult.
Walk into their office with with a whip and tell them this is ending with 6 lashes or you getting a refund.
1% of the time it works every time.
FULL ON, Ballistic Meltdown, Mega-Karen Style.
Because the squeaky wheel gets the grease.
Speak to their Manager, or write an email/letter.
If Applicable review the company on Product Review?